Bloomingdale's

I want to inform you that Bloomingdale 's are trying to charge my account $607.65 for an item that I did not receive and for which there is no signature or photo for proof of the delivery, only the UPS testimony according to the people who have spoken with me, I have called on several occasions in which they have told me that they are going to reopen the case, it never happened, if there are recordings of my conversations you can find it there. I think it is disrespectful to want to charge a customer for something they have not received and I also think it is your responsibility as a company to protect yourself and your customers from these situations by demanding real proof of delivery like a signature. This has been a very humiliating situation for me and I hope it can be resolved in the fairest way.

I placed an order and of course this store charged my card immediately. I forgot all about the order. Three weeks later, I remembered that I didn't get the shipment. Checked the order status and all it said for those three weeks was "processing" and nothing else. So I contacted customer service for more detailed status. They said "the order is being processed" is what they found. Oh goodie. No thanks. Three weeks to process an order; when your policy states 2-3 business days? Cancel and will never ever shop here again. But of course I'll have to wait 7 business days to get a refund. So they basically received an interest free loan from my bank account for a month. Shop at your own risk! Neiman Marcus would never!

Once in a while, I will see a good sale on their site, but you can't get into it! If this company wants to make ANY sales, they really need to tend to their web page. Nordstroms, Saks work great. Its only Bloomingdales with the glitch

I used to love Bloomingdale's, but lately their customer service has become horrible. I they refused to do a price adjustment even though the delivery date was within range. If the carrier is delayed, too bad for you! Closed my account and will only shop at Nordstrom from here on out! No wonder Bloomingdale's / Macy's stock is in the toilet and they're closing so many stores. Truly sad.

So disrespectful. Such a waste of time.
Ordered Hobbs petite suit jacket. It arrived crumpled up in a 12x12 bag. It looked used.

Grossly used, with human flakes of skin and unknown discoloration. I paid $300 for a used suit jacket? I was itchy after touching it and couldn't get it out of the house fast enough.

I called Bloomingdales customer service. I thought they would want to know. After patiently waiting through recordings and being on hold, the rep really did not want to hear the details. Sounds like they hear it all day.

Worse thing is, they are going to re-sell this blazer.
Disgusting. I wonder how many people received this dirty suit jacket?

I wish I could upload more photos. It really is gross!

They send my product to the wrong address. Now it's an issue to get a refund. They mentioned I'm not eligible for my money back. Not only that, the amount of money I've spend on this store. The customer service is the worse they sound Indian or from Philippines. They can't communicate at all. Not only that some of them are from here and they give you attitude. I'm going to bring my business to Nordstrom or sacks

I purchased a pink dress, and called within 30 mins to change the color of dress. Customer service told me I would have to cancel the order and place another order for the correct color. I did. Later, I checked my bank and there were 3 holds on my acct. I made several attempts to get Bloomingdale to release the 2 holds on my bank account. I was told they could send an authorization letter to my bank to release the hold. After talking to my bank, I realize/was told that is not the way holds are released. Bloomingdale provided false info. So, my dressed shipped today. One payment was processed and the two holds are still on my acct. Bloomingdale informed me that their policy states holds will be released in 7 days. Remember, I purchased one dress, canceled first order, and placed a new order. Bloomingdale placed not 2 holds, but 3 holds on my bank acct. I hope others won't have this same experience.

Purchased a Chanel No 5 perfume online, but It never smelled good … may be an old stock. When I initiated a return after 6 months they excepted but the store refused to take it saying there policy is 3 months. The online app has a problem then, they need to fix it. Beware they can sell old stock or a fake perfume too.

I received a gift for my new baby. Born 6 weeks ago. Came from Bloomies but without a gift or otherwise receipt. Bloomingdales refused to return it. Said it was "not being sold" anymore. The little outfit was newborn size and bought A month ago. How can it not be sold anymore? And since When do they refuse returns when the label and tag Left no doubt it wa purchased at Bloomingdale's. When I complained to the manager, he looked at me and simply said, "not in the computer, not accepting a return and have A nice day". With that he walked away. Be careful what you buy, what receipts you keep and what Gifts you send. Terrible, terrible, terrible service,

I've had my eyes on these boots for awhile but they were out of my price range. Cue Bloomingdale's… as they were on sale plus an additional 25% off. The red suede is stunning in person, amazing quality and even for a tall heel I can walk in them.

Made my purchase on 07/24. I saw the store policy that you can do price adjustment working 10 days. They tried to BS me that I can only do it within one day. They didn't clearly make it in their policies. I also called and asked again their customer service was really aggressive. Not helpful and tried to play the wording game. I'm returning my stuff and will never purchase from Bloomingdale's AGAIN!

I had ordered make up foundation from Bloomingdale's.com ups delivered it to a wrong house with picture proof according g to their trucking it's not my house not my front door. After,any calls to customer service Bloomingdale's still refuse to replace or refund my money I had contacted my credit co to dispute a charge. Every time I call Bloomingdale's customer service they keep feeding me the same garbage that they'll need 42 hours to review my case well today it's been over a week last time I even spoke to one supervisor who promised to call me, well that didn't happen also. Very curious how long more they'll stay in business with this kind of service?

I love Bloomingdales the quality of customer service is the best. Someone is always willing to help or check in with you and assist you with your purchases. They are great with suggestions if you can't seem to make a decision about a particular product within their respective department. If you want to complete a look they go beyond what is expected to accommodate you. They will also collaborate with other Bloomingdale stores to find what you are looking for. The return policy is awesome if something didn't work out they are willing to take it back with some exceptions. The most important thing is that they take it back with professionalism and not with an attitude.
There is a difference when shopping at a high-end department store such as Bloomingdales versus a low-end high volume clothing manufacturer like Zara you're going to get what you pay for and it's reflected in the quality of the product and the service you receive.

Wow. I bought this cashmere wrap from Bloomingdale's for a trip. $198 plus tax. I used it on the flight to Barcelona. I arrived with my white shirt completely covered in fuzz. I looked like my blouse was mostly grey.
I just tried to return it or exchange it. I had my receipt. I was told NO because it did not have all original tags and I do not qualify for a "no tag required" return. I must spend at least $5000 a year with them for that honor. A manager explained this lovely detail to me while I was in the store today.
I've been a great customer but not to that $$$ tune.
I'm no longer a customer at all.

I am having the worst experience with Bloomingdale's about a Good American tube maxi skirt that I never received after it was delivered, call about the item and now I'm getting the runaround. Not happy about it

I wish I could honestly rate it lower. The worse customer service I've ever been through. Her name was Donna absolutely ridiculous communication skills nor helpful her ID number is *******. The rudest person I've spoken to has no people skills. Was rude very and beyond words can't explain how one can work in that industry and be so un helpful. Would cut me off when explaining what's going on refused to even give me a real resolution.

I ordered a set of decorative pillows on 6/24/22 and have not received them after three plus weeks. Called customer service twice only to be told that they have no control over when the manufacturer ships the item or if it will be shipped at all. What a rip-off! Buyer beware of this company.

Bloomingdale's invented the trick of moving products around and building a store where people got lost, all so they would come in for 1 product and go out with 2.

They create a very pleasant shopping experience.

In the old days department stores had restaurants, sometimes several, always of good quality. Bloomberg continues this tradition.

There are many people from Japan and Tahiti who visit Hawaii to shop and Bloomingdale just opened a store there.

"I ordered online... They cancelled my order after few days claiming I've requested to cancel. I never did!
Customer Service rep said item out of stock finally and could not fetch supervisor to talk to me... promised they'd call me back. I am still waiting for Call!
If I can give them minus stars I would!

I ordered online last May 28. Until now i have not receive my orders. I called the customer service i think 5 times already but the same explaination. Nobody even bothered to contact me and update with what's happening or status of my order.

When locking in from my country, a greeting comes on the screen in my native language promising that the amount charged at check-out will be the final purchase price including all local taxes. This is not true. I could only get my parcel after paying local import tax. Bloomingdales of course have not responded to my email to them.

They offer good deals for some items with very affordable prices. I compared them on different sites, this one seems to be the best. I haven't received the goods yet, however I had no difficulty placing the order.

Not only did they bait and switch me with their "Sign up with your email for 15% off your next purchase" but then I placed my order, they charged me for it, and cancelled it an hour later with NO explanation. And on top of that, they've yet to refund me after several hours! Terrible customer service as well.