• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user kathleenm50
Illinois
8 reviews
15 helpful votes
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December 14th, 2015

Kmart will actually order your size if not available in stores, they try to satisfy you, the rewards points are great, compared to other big stores they still believe in service. In stores after Xmas they will allow you one ornament from their tree free, at least where I live. You can order online even lay away! Great job Kmart

Update. The store on this side of town is closing, they went around store and marked up every single item, them put SALE on tag to fool people, this pisses me off a lot. I confirmed this with employee I ran into that I knew. So no deals to be found at" supposed close out sale"
But bummed closing I liked them despite this practice of close out, consumers Aren't stupid Kmart.

Thumbnail of user patriciar136
Illinois
9 reviews
4 helpful votes
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February 1st, 2017

They are not the Kmart they used to be, but they serve a niche in our community for lower income folks. I think their prices are good for most of their items. Selection not so good, but depends on how picky you are. Good value and variety.

Thumbnail of user conniel28
California
12 reviews
43 helpful votes
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March 6th, 2015

I purchased several items from Kmart online. The purchase process is easy enough. The only bad thing is my local store is a bit slow at getting my pick-up items in a timely manner. Otherwise, I have no complaints.

Thumbnail of user clauded16
Kentucky
5 reviews
0 helpful votes
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December 15th, 2016
Verified purchase

Aisles are too narrow... merchandise not arranged very well... the store is just an average store. Cannot compete with Amazon or Walmart. If they weren't the only local warehouse store I wouldn't even shop there.

Thumbnail of user jenniem15
Arkansas
7 reviews
3 helpful votes
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March 16th, 2017

I love the idea that I don't have to step foot in the store to place products on layaway! Makes Christmas shopping a breeze! Make the payments online, and when your ready to pick up the items, just stop at the local Kmart and it's ready to go! No crowds to deal with, no angry shoppers, or workers, and makes getting ready for Christmas more joyful and fun than I have ever had in the past!

Thumbnail of user kathleenf38
Indiana
1 review
1 helpful vote
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November 7th, 2017

I received a K-Mart item as a gift and wanted to return it. The price had been removed but it still had its K-Mart tag. I simply wanted in store credit, but policy states you must have a receipt or gift receipt. Long trip for nothing.

Thumbnail of user aprily4
Washington
6 reviews
8 helpful votes
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October 29th, 2016

I love all the products available and the shipping is always fast never have issues with anything other than the site. When browsing the site and using the filters it can be very frustrating, it will act as if the filters were put into place when they actually were not. If not for that it would be a 4-5 star

Thumbnail of user nancyg83
Michigan
5 reviews
0 helpful votes
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November 27th, 2016

Is it just me or has anyone else noticed that Kmart is NOT cheap! You pay MORE for items at Kmart and Sears than anywhere else! It doesn't make any sense! Why are they still in business? HOW are they still in business? Kmart was a decent store when I was a kid. Now the store is a dump and the items are over priced!

Thumbnail of user heidir
Illinois
3 reviews
6 helpful votes
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December 31st, 2010

I placed an order for Christmas in November. I got an email confirmation of my order. And received nothing after that. When I called their customer service they told me it was shipped. Called back 2 days later and they said the order was cancelled. I never did get an email saying they cancelled my order.

Thumbnail of user kevinb4
Washington
13 reviews
33 helpful votes
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December 27th, 2015

Kmart is always a pleasure to shop at. You find everything fast and there is a large selection and I rarely can't find what I'm looking for. The staff is always friendly and attentive. Prices are great!

Thumbnail of user pamr30
Missouri
13 reviews
13 helpful votes
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January 23rd, 2017

I had ordered an item from Kmart online and charged it to my Sears card. I returned it and tried to track it, but it had stopped tracking at a certain point. When I called Kmart, they couldn't find it either and made excuses, etc. Eventually, I had to investigate the problem by calling U. P.S. Over and over until finally, I got the number to their warehouse in Georgia! The warehouse manager told me they had the package and would credit me immediately! No more shopping at Kmart.com!

Thumbnail of user lanef
New Jersey
121 reviews
357 helpful votes
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March 26th, 2015

I like to get kitchen supplies and underwear from Kmart. I find they have excellent electronics and I like get money back for purchases. I would have given five stars, but they often only have one of something and you have to keep calling the store. They don't answer the phone or answer it well when they do.

Thumbnail of user sharonj1135
Pennsylvania
1 review
0 helpful votes
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May 29th, 2022

I ordered two shirts from Kmart. I needed to return them. I received my money back for one and not the other. I sent them several emails and have not heard anything back! I will never order from them again

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Value
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Thumbnail of user joanned15
Illinois
8 reviews
0 helpful votes
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October 12th, 2015

I have found the same to be true at Knart online as other Big Bix stores! That is there are more products available! More clearance deals too! I even purchased my patio furniture online! I had it delivered too!

Thumbnail of user danm111
Oregon
4 reviews
0 helpful votes
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October 3rd, 2015

Kaymart has a limited selection but its good if they have what you want and you buy enough to get free shipping. I think they also can tie your order into a Sears order... I think they are the same company.

Thumbnail of user eddiem49
Michigan
6 reviews
1 helpful vote
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July 21st, 2016

In store shopping was alright till ya go to pay and get asked what kind of receipt you want very annoying an then after that the same person or someone else is waitin at the door to check your bag its pathetic that they check your bag after its been bought

Thumbnail of user cindyr66
Indiana
3 reviews
10 helpful votes
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February 18th, 2017

Kmart is the worst place to shop. They have nothing and what they do have is over priced. The customer service is the worst too. Have one lane open and that person is always busy talking. Hate this store!

Thumbnail of user marieb82
New York
11 reviews
0 helpful votes
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April 7th, 2016

I shop at Kmart. Sometimes the dairy product are a good price. Kmart are getting competitive with their prices. The meat sometimes are a good price as well. Their clothing are OK, but needs some improvements.

Thumbnail of user lawrencek18
Virginia
1 review
0 helpful votes
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August 22nd, 2017

The stores are out of stock for most of what you want and need. The service and management are careless and terrible. Much of the merchandise is cheap and of poor quality. The stores lack cashiers. These are reasons why the stores are quiet and have very few shoppers and most stores are closing.

Thumbnail of user emilyt38
Australia
3 reviews
9 helpful votes
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December 23rd, 2016

Yo, kmart is the $#*!ing $#*! man.
Everything I own is from Kmart, my clothes, my makeup, erything. I be hitting kmart up at 10pm because I'm sad, and when I leave I'm like a my little pony or colourful & happy.

But if you want good stuff, for a low price. Then Kmart is the place to go.

Thumbnail of user simonec14
California
3 reviews
8 helpful votes
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December 4th, 2015

I've been ordering from Kmart for years. I always get the correct items, and they arrive quicker than expected. The only downside to ordering from Kmart is that they use UPS as their shipping company, at least for most items. I've had trouble with UPS over the years, but overall I've had a good experience with Kmart.

Thumbnail of user kenm116
Australia
1 review
0 helpful votes
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September 29th, 2016

Bought a great product, thought I'll send it to mum, OMG the stories, the product was damaged, the product has been delivered, Ah no it hasn't, then reorder, 18 days for a friggin delivery. Seriously, who recruits the bozo's that work there, Just shop in store, don't buy online, they have no idea.

Thumbnail of user jenniferh141
New York
2 reviews
4 helpful votes
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December 16th, 2015

I placed an order 2 weeks agao and as of today has not been shipped out yet. Money was removed from my checking account the day it was ordered. kmart.com refuses to cancel shipment and refund me my money... when you call customer service you get transferred to the Carribean or Phillippines where no on speaks english...

Thumbnail of user ronm92
Utah
8 reviews
7 helpful votes
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May 27th, 2016

You now I like that if you see an item advertised in flyers, TV, newspaper type ads, that I can ask for that price and if its the better value, they give it to me each time. Sometimes I have to ask but it works for me.

Thumbnail of user matthewk26
New York
3 reviews
4 helpful votes
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April 1st, 2015

Bought Bone Kruncher for my 4 yr old son. We Love Him, he goes for over an hr after charging & we have trained him. Totally lived up to my expectation's! We are currently awaiting the Limited Edition Metallic Gold to arrive. I wil definetly be purchasing all of them. The only dissapointment is Kruncher was missing his bone.

Service
Value
Shipping
Returns
Quality

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