• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user hoodede
Australia
72 reviews
28 helpful votes
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March 4th, 2021

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

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Value
Returns
Quality
Thumbnail of user brandyo1
Nevada
2 reviews
0 helpful votes
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October 18th, 2015

I just got scammed by Kmart in Las Vegas, NV on E Sahara Ave. Bought a necklace for my husbands birthday 36 days ago. It was supposed to be Sterling Silver. He wore it for 30 days and it lost it's silver. Went to take it back as it was not silver and they said the UPC code we purchased is not the same as the necklace we are returning. I have witnesses who were there and verify the necklace purchased was the same as the one I am trying to return. They said the cameras could not verify the necklace. I am supposed to just take the loss and walk away. I wonder how many people get scammed by the jewelry departments at Kmart all over America.

Thumbnail of user haydeeg2
Virginia
1 review
12 helpful votes
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December 9th, 2019

I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
Can't reach anyone to help. So as this point DNT want exchange just want my money back. I recommend people do their Christmas shopping somewhere else

Thumbnail of user cherylc48
Washington
1 review
0 helpful votes
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December 30th, 2015

Tried to exchange a pair of 9.99 pair of slippers I received for christmas, I was told since I didn't have the receipt I couldn't even exchange them for another pair. Kiss my a$$ kmart! I have obtained the receipt and will be returning your product and go buy them somewhere else! I will never shop a Kmart again!

Thumbnail of user lindaa393
New Mexico
6 reviews
12 helpful votes
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May 28th, 2019

I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART! They deliver the products on time and exactly what i want. My experience was good with them.

Thumbnail of user donnar89
New Jersey
1 review
0 helpful votes
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March 4th, 2016

I had to deal with an employee and manager in toms river being very rude. I put an item on layaway. While the item was on sale, I asked for a price adjustment and they would not go v e it to me. They said my receipt was to old. I put the item on the 1st of the month and before my first payment was do, on the 9th, I ask for price adjustment. The manager of the toms river Nj store, Greg, was rude and did not follow the producers. Called hire up to the corporate office. They told me that whatever the manager said they have to follow it. Even if they were wrong. Corporate told me that the district manager will call to discuss this within 48 hours but, of course, never called. Horrible customer service. Greg the manager of the Toms River Nj was terrible and does not care about the customers. He knows he can say and do anything because nobody in that company that is hire up don't care.

Thumbnail of user adesar
Georgia
2 reviews
6 helpful votes
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December 24th, 2015

You "layaway" your items online and when you get close to paying it off... the items are no longer available. So they take your money for items and sell them to others. Your refund in 14 days minus the $10 layaway fee... because you did not fully pay off an item that is no longer available. No gifts for my little ones. 12 items out of 19 canceled because no longer available after I paid the entire balance. I will receive my refund 6 days aftet Christmas.

Thumbnail of user camillek2
Wisconsin
2 reviews
0 helpful votes
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December 19th, 2015

We went to kmart twice this week and came out of the store with nothing. The first time there was a shutdown through whole store. We were forced to leave and they missed out of our 80 dallors.The second time the lines were terribly long. When we got to the register the worker wouldn't give us our ten dallors off when we spent 30 dallors. I hate kmart.

Thumbnail of user lorenac9
Argentina
19 reviews
13 helpful votes
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April 1st, 2016

Kmart is the place for many things, but for kids shoes is the best. They always have great deals online and at the store. I mostly buy shoes as BoGo (buy one regular price and get one half price) or sometimes %50 off each pair. Jackets and Hoodies are also good to buy there. Ohh, almost forgot, for back to school and Holidays they are also great. With refunds they have no problems. Also when you are in their email system, after your purchase you get your receipt with useful COUPONS! None of the unbuyable stuff, " the good stuff".

Thumbnail of user normah11
New Jersey
5 reviews
8 helpful votes
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November 13th, 2015

Yeah, it's not a high-end department store, but the selection of kitchen- and houseware is really good. The clothing is iffy, but the best of the clothing is also surprisingly well-made and you can't beat the prices.

Thumbnail of user tiannah
Australia
7 reviews
0 helpful votes
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January 18th, 2021

Great product and great prices. But I don't like the swimwear from this store they wear and tear very easily, I also find that you can usually get better quality clothing from other brands such as Valleygirl, Supre and Cotton On Body for the same price, sometimes even better.

Thumbnail of user jeaninea15
Australia
4 reviews
8 helpful votes
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May 9th, 2019

My experience with Kmart has been very good so far. No issues. All I've ordered arrived on time and exactly how I saw in their website. I also liked how easy it is to track your purchase.

Thumbnail of user shawnm8
New York
1 review
3 helpful votes
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November 3rd, 2011

I was watching the Rachel Ray show one morning and Sofia Vegara appeared sporting a killer red dress from her new clothing line at K-Mart. It was just the style and color I was looking for so I ordered it on line. As I live in Canada, I had it shipped to a friend in the US and she USP'd it to me at great expense to me (more than the actual cost of the dress). I was thrilled to receive it and although it was very cute, the fabric was flimsy and of very poor quality and the seams looked as though they were about to fall apart. I was so disappointed as I expected a lot more from a garment with a such a high profile celebrity stamp on it. There seems to be a quality control issue with this product and I was very surprised as the dress she wore looked of superior quality. It may have been a prototype and proved to be misleading to the consumer.

Although I should not have expected much from K-Mart, her name behind the product lead me to believe that I would be getting something more...

Thumbnail of user donaldi3
Washington
11 reviews
20 helpful votes
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November 10th, 2017

First lets discuss wal martians and thier sad staff. Wal-Mart: I smiled at the people greeter didnt greet me or anyone else. She stood there like a zombie looking straight! At Wal-Mart I see people moping around with frowns, yelling at their kids, and everyone looks depressed. In my experience, the difference in cleanliness between the two chains is dramatic, especially the bathrooms. I brought my son into the bathroom at Wal-Mart and it was so nasty

I can get in and out at Kmart without a hassle, the prices are similar. I would rather pay more at kmart and not deal with the horrible customers and staff at wal mart. Bought my freezer, pcs, exercise machine and many other items at wal mart. The pet food is cheaper and i get points toward future purchases. They both sell pizza in Spokane valley store. Kmart lil Caesars is great and made fresh, the service is 2nd to none. The wal mart pizza is disgusting

Thumbnail of user geralds51
Florida
11 reviews
1 helpful vote
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August 30th, 2016

I understand people with minimum wage jobs need to shop at these places, but even WalMart is better. Sears and KMart; who came up with that brilliant idea of a merger?

Thumbnail of user dinom22
Georgia
4 reviews
2 helpful votes
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March 7th, 2017

Store has large empty areas, no employees, and the stink of failure around every corner. High prices in case you do find something you are looking for also!

Thumbnail of user andrews179
Connecticut
25 reviews
37 helpful votes
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August 18th, 2016

Kmart is very much like Walmart: unattractive, not particularly clean, and staffed by people who are just trying to get by, making execrable wages in thankless jobs. Sad.

Thumbnail of user lilliea6
Texas
20 reviews
14 helpful votes
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October 4th, 2016

Today I purchased two pair of Ladies Lee Rider jeans. Both have great fit, soft fabric and one has a years warranty. Still the best price for slimming stretch jeans! Thanks KMart!

Thumbnail of user lindap174
Minnesota
5 reviews
1 helpful vote
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December 16th, 2016

Always clean, well-organized and the staff are very helpful. They carry great brands at affordable prices. I'm upset they just closed one of two in our town.

Thumbnail of user wallaceb22
California
2 reviews
0 helpful votes
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August 30th, 2017

A great deal of Gym equipment. I guaranty it will be much cheaper than elsewhere. There are so many helpful things on this website. I feel good, the over all service makes me very satisfied.

Thumbnail of user mored1
GB
8 reviews
8 helpful votes
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May 24th, 2017

There are so mane helpful things on the website. What I like the most of all is their outdoor equipment with discounts. Planning to buy a grill stuff to make my rest on weekends even more complete.

Thumbnail of user ginnyd2
New York
48 reviews
72 helpful votes
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December 10th, 2017

Sometimes you need things that are basic or to satisfy a short term need. Kmart.com stocks things that fit the bill. No muss, no fuss, no need to blow a big wad. Its for those of us that have a quickie mentality. Like Walmarts, its a good source for the type of junk that gets the job done on the fly. Go on the site, zip in and zip out. But keep in mind, you get what you pay for. If youre looking for something to grow old with, you probably wont find it here. Cest la vie.

Thumbnail of user beni188
Connecticut
2 reviews
9 helpful votes
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June 5th, 2015

This is a pretty good site. I've ordered things before and there were never any delivery problems or problems with my items. Everything ran smoothly and arrived on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dic303
Italy
2 reviews
1 helpful vote
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April 26th, 2016

I love this site for the wide range of covers! When they arrive are always perfectly packaged and equal to the photos! Thanks mini in the box, you're great!

Thumbnail of user sandras195
Australia
6 reviews
7 helpful votes
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June 5th, 2017

If you need something for the home or just for yourself, i guarantee it will be much cheaper than elsewhere.
Great shopping for kids clothes. Wont break your purse.

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