• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user shawnah1
Texas
2 reviews
13 helpful votes
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December 13th, 2014

KMART ONLINE

Ok so I would like to order a couple of dresses from Kmart online because I do not like near a kmart. Here is the little tricky trick they are pulling. If the item is on sale, you cannot order it online. 10$ off each of the dresses I would like to purchase. But I am out of luck. Until the price goes back up. Then they will send it out to my house no problem, I have been watching the site for several months now and this is what they do. CRAPPY! DO NOT ADVERTISE THE SALE PRICE ONLINE IF YOU HAVE NO INTENTION OF GIVING IT TO THE CUSTOMER ONLINE! JERKY MOVE. LOST A CUSTOMER.

Thumbnail of user deborahh38
Massachusetts
3 reviews
6 helpful votes
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June 20th, 2015

Living on Nantucket, I love Kmart. We hit there at least twice in a weekend. Usually on a Saturday and then again on a Sunday at 3:30 prior to getting the 6:00 boat. Great value on a shopping trip...

Thumbnail of user barbaraf75
New Zealand
4 reviews
6 helpful votes
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February 25th, 2017

Their clothes are reasonable ive bought from them even when my kids were young they cater for all sizes and match yopur fashion sence even shoes to match

Thumbnail of user elizab1783
GB
2 reviews
0 helpful votes
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January 18th, 2021

I bought here only some furniture in my bedroom. I can say it's the best furniture I've ever seen! Prices are not the cheapest, but the quality is great.

Thumbnail of user elenad74
Illinois
2 reviews
3 helpful votes
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December 7th, 2019

Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.

Thumbnail of user eddyk10
Massachusetts
8 reviews
27 helpful votes
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February 25th, 2015

I had to many problems with no real custmer service. With tvs dvd players.
Ink tanks for my printers. But for other items i do like them very much. I enjoy shopping there.

Thumbnail of user kims301
Ohio
1 review
18 helpful votes
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December 17th, 2017

Great affordable clothing for kids! Easy and convenient location and friendly staff. I will shop here in the future because I had great customer service.

Thumbnail of user annelisep5
Australia
1 review
0 helpful votes
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September 5th, 2023

I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back.
My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now!
Tracking id:
CPBM6IZ*******

CPBM6IZ*******

CPBX20C*******

CPBM6IZ*******

Thumbnail of user teresas24
Texas
3 reviews
3 helpful votes
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June 11th, 2015

I have purchased many things from this site and had never problem, i think this is the best site to purchase best quality products in very short time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fatimas24
New York
2 reviews
2 helpful votes
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March 27th, 2019

Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff

Thumbnail of user myr680
Illinois
13 reviews
19 helpful votes
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April 8th, 2017

Km art has some really great deals and the quality of the items they sell has increased since merging with Sears. They have great rewards incentives and coupons. I love it.

Thumbnail of user leslieh70
Georgia
10 reviews
30 helpful votes
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April 22nd, 2019

I was a loyal customer some time ago. But my last order from Kmart never even arrived. I tried to contact them but was ignored. I'm not sure if I'll try to order from them again.

Thumbnail of user damonw15
New Zealand
5 reviews
1 helpful vote
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November 1st, 2016

It had everything you need and more! The reason that I gave it 4 stars is because I could not find a thing I was looking for! I could in the actual shop, but not online!

Thumbnail of user michellef57
Washington
5 reviews
31 helpful votes
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November 22nd, 2015

I ordered a shirt and for no extra charge could have it sent to my home or to the store. It was a shirt that they no longer made and I could only find online. I even got the clearance price!

Thumbnail of user karenj59
Australia
3 reviews
30 helpful votes
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September 15th, 2016

Reasonably priced products in all areas of the store. Good if your on a budget. I've found the quality of the items purchased good too. A wonderful shopping experience!

Thumbnail of user soniaw6
New Jersey
26 reviews
17 helpful votes
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September 24th, 2015

I shop at the Kmart at Bay Plaza in the Bronx. There is a lot of parking here, the store is huge and they have a large variety of items. I always enjoy myself when I go to shop here.

Thumbnail of user tameras1
California
11 reviews
0 helpful votes
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June 15th, 2015

Kmart i love they don't have enough stores around the community, I have to travel far distance to find a k-Mart. But i love there clothes and shoes collection. Sincerely Tamera

Tip for consumers:
Great selections.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellet36
California
1 review
3 helpful votes
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October 7th, 2014

LAYAWAY IS DECEIVING. COMMERCIALS FAIL TO MENTION ITS ONLY ON A FEW OVER PRICED ITEMS. NO SALE ITEMS I LOOKED AT COULD BE PUT ON LAYAWAY. KMART NEEDS TO DO SOME WORK ON THEIR SO CALLED ONLINE LAYAWAY AND COMMERCIALS NEED TO MENTION ITS ONLY FOR FULL PRICED ITEM THEY CHOOSE. ILL GO TO OTHER STORES.

Thumbnail of user ah1249
Australia
6 reviews
4 helpful votes
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February 5th, 2017

Great prices! You can normally find a great bargain in most areas of the store. Great price comparison to similar stores. Normally my first go to shop to find a decent quality item at a good price.

Thumbnail of user thomash198
Pennsylvania
5 reviews
13 helpful votes
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December 14th, 2017

SURPRISED THAT THEY WERE BETTER THAN LLBEAN! IN HELPING WITH A RETURN AND EXCHANGE... GREAT PEOPLE! THEY HAD SOMEONE CHECK IN THE BACK AND THEY BROUGHT WHAT I HAD BEEN LOOKING FOR TO ME AT THE FRONT DESK... NOBODY DOES THAT!

Thumbnail of user beverlye4
AE
9 reviews
34 helpful votes
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August 28th, 2015

Kmart used to be the Walmart of savings in small towns, but now it is almost the joke store. The last time I went in, they had moved the kitchenwares section, but the sign for kitchenwares was still up, only it was over the automotive department!
They do still carry some decent brands of clothing that do not fall apart, but the deals are not that good and cannot compare with Walmart and Target.
The two biggest issues is that they almost never have enough cashiers so that you wait in long lines and the items hardly ever ring up true to price.
A recent sale of BOGO shoes where you buy one pair and get the second free, rang up both pairs at full price. To get the price undone, they have to send someone to find your shoe, read the sign, send you over to customer service where you wait a half hour and finally tell you that the sale ended yesterday and someone just forgot to take the sign down, so you are out of luck and if you want a refund, you will have to go stand at the end of the line again, etc. - in short, poor customer service and employees who really seem to not like working there.
You are likely to see rusty old cars parked out front and shoppers wearing nightgowns and slides and pajama bottoms who take five minutes or longer just to pull out the cash, check or debit card and struggle to put everything back in their wallets and collect their bags and move on.
If you are one who likes to get in and get out in a hurry, then don't even think of shopping there!

Thumbnail of user dennisa239
Maryland
1 review
10 helpful votes
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June 3rd, 2020

Today I visited the Walmart in Aspen Hill Maryland my friend cut himself when he was in the store and when he asked the worker which I believe was a manager for a Band-Aid she got real nasty and rude and we felt very disrespected it was very unprofessional We try to apologize to the employee for the misunderstanding and she continued to be rude and disrespectful to us I will never come to this Kmart ever again and I will tell everybody that I know not to spend a dollar here either very unprofessional if you need to buy anything you're better off going to Walmart instead of dealing with these rude employees at Kmart!

Thumbnail of user carlose27
California
51 reviews
216 helpful votes
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November 28th, 2017

Not what it used to be. In the 1980's this was the store to go to. Now their selection is poor, customer service is not great and they were the first to abandon their great photo developing service.

Thumbnail of user rakibulh3
Bangladesh
3 reviews
1 helpful vote
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November 13th, 2017

Wonderful collection! I really love their designs. Every items are gorgeous and eye catching! They give a very good service. No hassles at all! Try it. Cause I'm satisfied!

Thumbnail of user laurap106
Wisconsin
6 reviews
16 helpful votes
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September 6th, 2016

I used to get some awesome deals at Kmart, but since moving to WI their store closed shortly after and I never made it there. That left me to shop online. I have never had so many problems ordering anything online! I finally got so fed up that I unsubscribed from all mailings. Seems most items weren't available unless it was to pick up in store, which is getting pretty hard to do since most of their stores are closing! I had issues with them billing me shipping charges on each item, not each order! I can't count the number of times I had to call customer service. Sometimes they helped, sometimes not. Plus you really have to pay attention because some items are Kmart, some Sears. It's just a shame because I did like their products and they did have some awesome deals. It just wasn't worth the frustration anymore. I can see why so many stores are closing. Hate to see a store like Sears go under after being around like forever, and Kmart was a store I worked at back in the 70's! Guess all good things must come to an end.

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