• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user melvinp8
Florida
20 reviews
6 helpful votes
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May 21st, 2016

They closed our store, don't know why, but wish it was back. I miss it. Have to drive to another town or order online and pay S&H.

Thumbnail of user stephanyt
Arizona
21 reviews
18 helpful votes
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August 20th, 2016

Kmart.com is simple to use. I wish they had lower prices, but that is just the way it pretty much has been and I don't mind.

Thumbnail of user ariat1
Australia
1 review
6 helpful votes
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September 10th, 2015

Seriously i buy all my child-gifts from here, their toy prices are better than everyone else's sale prices

Thumbnail of user heatherv21
Missouri
4 reviews
0 helpful votes
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January 27th, 2017

The town just north of us like I have said before is a college town and then they got a super Walmart in there so that took care of that store so now I drive to a town south of us and shop at Kmart

Thumbnail of user laceyf
Ohio
5 reviews
20 helpful votes
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September 10th, 2015

I've ordered many times, quick shopping and most of the time free to ship even to my house. I will most definitely order again

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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December 24th, 2015

I had searched several stores for a particular item and finally found it online at Kmart. Three clicks and it was on it's way!

Thumbnail of user shivanit
GB
5 reviews
20 helpful votes
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April 10th, 2017

Ordering here is always a big pleasure! Can find everything necessary for my family here in one store. Will use it again and again!

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Value
Shipping
Returns
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Thumbnail of user thomasb260
1 review
0 helpful votes
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October 6th, 2017

When I was looking for something to wear, my friend told me of Kmart, They have good clothes. PLus my size was available. Nice

Thumbnail of user scotth71
Minnesota
2 reviews
17 helpful votes
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June 9th, 2015

I like to shop here because they offer layaway. However, the store isn't always well stocked and they haven't been updated in years.

Thumbnail of user barbarac21
New Jersey
2 reviews
5 helpful votes
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November 17th, 2013

I ordered a playstation 4 and Xbox one in June 2013. On launch day last Friday Kmart indicated that my playstation was shipped and would arrive by January 3,2014. I called to complain and customer service is a joke. The guy kept getting off saying he would get a supervisor--at least 6 times in this 1 hour call- only to be told supervisors were too busy. I called "shop your way rewards" that sent me the e-mail about the pre-order and they could care less. They told me to call Sears. Sears couldn't"t give a damn and they cancelled my preorder which I discovered while on the phone with them. On Saturday morning, they then cancelled my xbox, which was supposed to launch Nov. 2013. I have a sick child for over a year and they ruined his birthday and Christmas and this cold harder company doesn"t care. When I spoke to Sears they said I can pre-order again but I will go to the bottom of the list because they cancelled my order. This morning they told me I could get 15% off if I put in a new preorder which will arrive sometime next year. This is only offered this because I cancelled all my credit cards. The kmart stores had system which people got without preorders, but Kmart decided not to hold up their end of our contract so they could attract people to their store for launch days, Thansgiving and Black Friday! If you don't want to ruin your child"s holiday stay away from Kmart/Sears. Shop at GameStop, Best Buy, Walmart, Toys r us, or Amazon --they are reputable companies that have never failed to send my merchandis. Boycott Kmart, Sears, and Landsend you"ll be glad you did!

Thumbnail of user philc30
Illinois
13 reviews
41 helpful votes
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December 17th, 2015

I am only giving this 5 stars out of surprise they are still in business. KMarts are the ghetto version of WalMart and that is saying something.

Thumbnail of user lucindaw6
Missouri
10 reviews
7 helpful votes
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December 8th, 2018

I hate Kmart. Truly hate their rude sales people. I hate thier high prices. What I hate the most is about 3 weeks ago I got an email for exclusive members only. It said if I spent X amount of dollars at Kmart I would get $25 in SYW rewards points. I didn't get them right away so I called their customer service number the sales clerk gave me. I was told I would get them on 12/4. So after waiting 3 weeks I went into Kmart and took $75 worth of stuff up to the counter. They told me I had $0 in points. The sign at the register said no SYW points would be given because the store was closing. The sign wasn't there 3 weeks earlier.of course no one could tell me that 3 weeks earlier that I wouldn't get my points because the store was closing. I waited 3 weeks for nothing. So because I didn't get the $25 in points I had to put a toy back that my granddaughter should be getting for Christmas.

This is just plain wrong. They shouldn't with hold points from customers. It's not our fault they are going out of business. They are going out of business because they suck!

Thumbnail of user tomj154
Australia
4 reviews
5 helpful votes
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December 16th, 2017

I shop in Kmart from time to time, but they need to get their act together. Customer service is not great, but u can grab few good deals

Thumbnail of user kall56
North Carolina
12 reviews
13 helpful votes
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August 4th, 2016

I love Sears I think this falls under Walmart... if you ever want a cute dress for your infant/toddler go to Sears, they will never let you down!

Thumbnail of user annak74
New Jersey
12 reviews
5 helpful votes
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December 6th, 2015

Waste if valuable time. Can never find what I am looking for and if I do happen to find something, product is often not worth the money!

Thumbnail of user rickw78
North Carolina
2 reviews
11 helpful votes
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December 20th, 2017

Every store I've been into lately looks empty and deserted, Kmart used to be a store that was a pleasure to shop but not anymore, what happened?

Thumbnail of user josel143
Florida
12 reviews
1 helpful vote
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April 8th, 2017

Big discounts awaits from all customers. Lots of cheap product and cool to shop. Love this place from the Clothing the sell.

Thumbnail of user alicem271
New York
4 reviews
17 helpful votes
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February 5th, 2019

The store is great. I've done some Christmas shopping for my family and friends there and everyone seemed to love the presents.

Thumbnail of user aprilb45
California
17 reviews
7 helpful votes
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April 11th, 2016

Their prices have gone up a little but their quality of clothing is very nice and the items they sell at kmart are very great quality.

Thumbnail of user nancyy25
South Carolina
4 reviews
4 helpful votes
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December 10th, 2017

Used to be a great place to shop back in the day. A strong competitor for walmart and target. Now all the stores, or whats left are just a joke.

Thumbnail of user ayrobad
Washington
5 reviews
7 helpful votes
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December 3rd, 2015

Someone loves this fine set of cosmetics it comes in a pink box really cute. Thought it was a great deal

Thumbnail of user leonb57
Connecticut
7 reviews
7 helpful votes
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November 11th, 2017

They cashiers have a hard time ringing up clearance items, they keep needing overrides from managers. They should change their system.

Thumbnail of user caroln8
Wisconsin
9 reviews
12 helpful votes
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June 29th, 2015

Not only does Kmart have limited products for sale, the quality is bad. They rarely have what I am looking for.

Thumbnail of user amandam234
West Virginia
7 reviews
3 helpful votes
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November 2nd, 2017

Dont have a local store now so I just go online and get what I want at the price I love. Miss my local Kmart

Thumbnail of user harleyb34
Oklahoma
5 reviews
3 helpful votes
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November 22nd, 2017

Products sold hear Re not the cheapest but are however the best quality even for the prices I love kmart

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