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Knitted Belle Boutique has a rating of 4.2 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knitted Belle Boutique most frequently mention customer service. Knitted Belle Boutique ranks 166th among Women's Clothing sites.
Knitted Belle is one of my favorite stores. Their customer service is amazing. I've bought multiple items for family and they always let me return the product if they don't like them or want a different item. I recommend them to everyone.
The clothes are cute, but they are run of the mill boutique clothes you can get from any small online boutique. So I'm not sure why anyone would wait 2-3 weeks to get their order when you could easily find same styles at other online boutiques and receive within a reasonable 5-7 day shipping time. (Most boutiques actual shipping time will be much less- 2-4 business days). You can get an expedited shipping method however. But don't get too happy because you will be charged a small fortune to make that happen. I'm sorry, I just can't understand why an online business insists on a 7-10 day processing time! So before item even ships USPS, they need 7-10 days? No thanks.
Got a dress that was damaged through the shipping process and they immediately shipped another one. They were very helpful and accommodating. Love their clothes and very moderately priced.
Tip for consumers:
Highly recommend
INCREDIBLE customer service! Not to mention a great selection, amazing prices and low cost shipping! I have made many purchases and I always get many compliments.
I enjoy their clothing and find them very helpful. They will go out of their way to contact you personally if there is an issue. Two thumbs up!
Knitted Belle is a favorite among many that I know. Beautiful clothing and shoes, great variety and wonderful customer service.: 0)
Reply to comment from Knitted Belle-
You say that sometimes customers won't give you a chance to fix things- I offered you that chance several times. I love the appearance of your clothing on the site and wanted to be able to purchase more.
I informed you of the issue and I was ignored. I asked for help on your FB page. You deleted my comment and blocked me. When I emailed again to ask for options, you said to return it. When I asked HOW to go about doing that, you ignored me again until AFTER the return period had passed.
You know what I mean by damaged product as I already answered this. One item arrived shredded along the seams with strings hanging off the rest. The sleeves are not the same length and one will not even go over my arm (for reference, I have bony arms). One top is not the same color as shown and the other top is neither the correct color nor fabric. It seems to not even be the same blouse.
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The only reason this company gets 2 stars is because they offer free shipping and I did receive SOMETHING.
I ordered two items, both arrived damaged and not even resembling the items I purchased. When you get shoddy product, there is recourse as the only returns allowed are for store credit. The owner censors any sort of critique on the site or Facebook so there is no way to warn other unsuspecting buyers. I wondered why the most recent comments on their FB page come from buyers from a year ago. My guess is, like mine, she deleted any other comment that was not glowing.
Actually the more I type, I keep thinking one star is more fitting, but again, they do offer free shipping.
Love doing business with Knitted Belle Boutique. A great selection of clothes to choose from, true to size and great quality as well.
Thanks, Diane!
The ladies and Knitted Belle are a joy to work with and they have so many cute things! They even have plus sizes!
Love the people there. And I absolutely love the clothing. Its well money spent. Fantastic and kind ladies who work there. Very helpful!
Had amazing customer service from start to finish and loved everything I purchased.
Gain trust and grow your business with customer reviews.
Online clothing boutique with the latest trends and styles in clothing, jewelry & shoes for women. Unbeatable prices. Easy returns. FREE shipping over $50.
Thanks for your feedback. Unfortunately, with the internet, people can say things that aren't true and you can't do anything about it. Sometimes, customers do not give you a chance to fix things before they make negative comments. When you deal with the general public, it is almost impossible to give everyone exactly what they want. That being said, I hope you will change your mind and give us another chance. I would really appreciate your business. As far as the comment about the clothes arriving damaged and being subpar quality, I am still not sure what you are referring to. I let you know you could return the merchandise if you weren’t happy, and you refused. We do purchase all of our items from the original vendors, so we are selling the same exact quality items as every other boutique. We are family-owned, and very passionate about this business. It is very sad to me that you decided to try to hurt our business by leaving this review without giving us the opportunity to make it right. It is also unfortunate that the only reviews some people will read and take into account are the negative ones. We are not in some other country. We are in the heart of the USA. We are trying to make a living just like everyone else. Some people just aren't nice, and that is one of the saddest things about running an online business. You don't get the chance to meet any of your customers, and let them see who you really are. I have owned another small business since 2003, which still has the same employees. If I was a bad person, those people would not still be with me after 13 years. Sincerely, Carina - Owner, KBB