Kohler Co

I bought a brand new Kohler toilet from Lowe's and installed it on Sunday. The fill valve will not shut off. I called Kohler Customer Service and had a message that they were closed. Called Monday morning and had automated answer to schedule a call back. Earliest available time was Wednesday morning. Kohler can't invest enough to provide people to answer the phone or provide timely support. I'm stuck without a toilet for at least three days. Inexcusable!

Will never, ever buy another Kohler product again. For all the hype around style and quality they DO NOT stand behind their products. When my $7k whole house generator died just out of warranty and with less than 300 hours on it not only would they not replace it, but their customer service rep literally hung up on me when I said I was going to contact my state attorney general office to see if the consumer protection department could help me. Not only that, but when my husband asked to speak with their repair team (it needed multiple repairs and part replacements while still under warranty) they refused him, saying he could only talk with the distributor who had ZERO details on what went wrong with the unit. Clearly there was something very wrong with it they were trying to hide. Horrible company.

Went to local Kohler store for bathroom renovation. Found faucet we loved and built entire bathroom fixtures including vanity and shower around this faucet which we were told was in stock. That was 4 months ago. Were told faucet would arrive in Sept so went ahead with rest of multi - thousand $ renovation. Sept became Oct became Nov became Dec 6. Still no faucet and no explanation of when this $700+ faucet would actually arrive. Salesperson calls every month to Kohler but no answer. Had we known there was a problem we would have gone elsewhere.
If I could give less than 1 star I would.

My faith in American companies is hitting rock bottom. I just bought a Kohler toilet seat, one of the more expensive ones, and found that the package was previously opened and two bumpers were missing. No problem I thought so I returned it and made sure the second one was unopened only to find after I got home and opened the new one that it was shipped missing one of the two bumpers. There is no quality control any were in manufacturing today.

Kohler is a premium brand of bathroom fixtures. But the looks are about all it has going for it. It's a miserable material to work on. It's miserable to install, to service, and just about any other thing you can think of. Kohler is nice to look at but that's about it. If you want a good looking bathtub trim or faucet, look towards the high end delta's. Don't buy kohler. This coming from the guy who installs them on a day to day basis.

I bought a $400kitchen sink faucet as part of remodeling my kitchen. After only 4 years the faucet is only providing drops of water. I contacted Kohler. After 3 weeks waiting for a "valve" that I'm supposed to install, the valve hasn't even been sent! I have tried and tried to convince a customer support agent to help me but they just don't care. I will NEVER buy another Kohler product. They have serious quality issues and won't help. AVOID KOHLER!

Packaged wrong and vague instructions resulting in drilling two holes in wrong location and needed repair to expensive shower and no concern for what happened. Kohler sales rep recommended calling customer care and customer care was a waste of time.

I have twice had to replace Kohler Shower doors as the finish peels of after just a couple of years. We remodeled a bathroom and thought we were investing in top-quality products by purchasing Kohler. About a year after they were installed, the finish began to bubble and peel off. We contacted Kohler, assuming we had simply received a faulty product. They replaced them, but a little over a year later, the new doors peeled in the same way. This time when I contacted the company, they said "the doors are only warrantied for one year -- so sorry." My much "cheaper" contractor-grade doors lasted 15 years before I replaced them. So much for Kohler quality.

Brother was manipulated to buy walk-in tub for 29,000. Was NEVER told of shower pkg. He can't use tub. I've made 6 tries to get a call to help issue. Nobody has responded. My brother is paying a small fortune for something he can't use due to his disability yet not one Mgmt. KEVIN will not return call. They have poor service and don't care!

Firstly, the expensive Memoirs sink has several hairline cracks in it after just 2 years! Of course we can't replace it; we have to buy a different sink - but NEVER A KOHLER.
Secondly, the double door medicine cabinets are cheap and rusting. The hinges (all 4) are all rusting so much that you can't close one side of the medicine cabinet. Why are they not providing rust-free hinges for a medicine cabinet in a high-humidity area? It looks like the medicine cabinet shelves are showing rust also on their thin metal bottom shelf-we are shocked.
KOHLER used to be a good product, dependable quality. NOW, I will never ever ever buy a KOHLER anything again. AVOID THEM, because you'll regret it if you don't.

I scheduled an estimate for a power generator. Kohler sent ine of their contactors out to my home. The contractor came but never sent an estimate so I could gave the work done. I contacted Kohler and complained about their contactor but nothing was ever done. They are unreliable and unprofessional!

I placed an order for a replacement part that had no picture. They sent me the wrong color so I worked with an online support agent. They said they would have to contact the "sales floor" to get the authorization. I have waited a week, emailed twice, and still no response. Called today and the most unprofessional agent i have ever spoken with fielded the call. I think he was high as a kite. It was like pulling teeth to get any information, i literally thought he fell asleep a couple times. Anyway, good luck if you don't get the right item. You're better off just buying a replacement and praying that the return happens on the back end.

I purchased a Kohler vanity from a local Kohler distribution company, Keller Plumbing in Olympia, Wa. My vanity arrived missing a shoe on the leg making it uneven. I contacted Keller who contacted Kohler and I was told that Kohler would sent a replacement part which meant I had to have it installed. After two months of waiting for the part I contacted Kohler customer service. From three different representatives I was only told that they couldn't do anything because of world wide supply disruptions. They were rude and not willing to help. I do understand the supply chain distribution problem but I also know that this product was received defective and I am now having to pay someone to install the part which I still have not received. There has been no offer to compensate for their defective product. What I most needed was to know when I would receive the item so that I could reschedule the installation of granite and plumbing. Most companies try to make things right for you. I have waited two months patiently but now I am no longer patient. I will never purchase another Kohler product. Still no answers.

I had a Cape Dory White Kitchen Sink put in approx. 8 months ago. This sink yellowed on the bottom within 1 month. I was advised by Kohler to not use the sink mat I was using as that could be the problem. I purchased their sink rack for 80.00 which leaves marks on the corners of the sink. They advised me how to properly clean without damaging the enamel, which is not to use soft scrub or any abrasive cleaner. Due to a totally unacceptable sink that was brand new & yellow, Kohler replaced with a new one. Unfortunately, I could only get the same one due to the counter & sink hole size. The 2nd one is the same defective sink that yellows. A terrible experience & I would never purchase any of Kohler's Product's again. A brand new kitchen with 2 yellow sink bottoms

We can not get a Kohler person to help service our generator. If I would have known there was this much trouble to get help after the purchase, I would not have gone with kohler.

Originally installed a Kohler Clear Coat shower enclosure in my last apartment. Bought a house and the upper and lower rails are now too short. I checked out the Kohler website and could not find the rails. I called the Customer Service Department and in 2 minutes had the rails ordered and paid for. Quick, neat service with no hassel. Intelligent service reps. Waiting for the parts now to install in my house.