Kohler Co

No one attend a luxurious auto wc not working complaints so no need to have company if u can't go be serviced ur wc 's We purchased from bath world Jetalpur road Baroda Gujarat

I want to inform all of you that Kohler is not a good product in terms of usage and service.

We've had purchased WC of Kohler 3 months back and we are face issye from 1st day as it was installed it started giving us issues like sensor problems, water logging issues etc.

The major issues which we are facing is that the service from Kohler is very bad even after many reminders services were not given timley.

AND MAINTENCANCE IS ALSO ZERO FROM KOHLER

This company is forcing their employees to violate HIPAA laws and forcing covid vaccination on their employees while they ignore the PROVEN science that natural immunity is 7x more effective than ANY vaccine and completely violating religious freedoms of their own employees whom are against gene therapy which this vaccination literally is.

KOHLËR $1000CDN+ tap does not work well if you have your hot water too hot...
I had my hot water at B and it was a bit too cold, not hot enough. I turned my hot water between B and C, (A being the cooler setting), and my $1000 dollar tap stopped working. I studied the problem and I found the reason. The ceramic cartridge part of the solenoïd is so cheap that when the water is too hot, the ceramic cartridge part becomes too hot inside, breaks down and stops functioning (cheap part). $125 CDN plus shipping in Canada at least or so... and now there is perhaps a shortage of that solenoïd K-******* SOLENOID VALVE ASSY on the market (I wonder why?). I contacted the KOHLËR engineering dept but they were not overlaid interested in resolving that matter. They knew I was right and sent me many solenoïds. I tried again to move my water to B/C and again the new solenoïd stopped. But this time I turned my water back down to B right away and the solenoïd was working again. I found that solenoïd is used everywhere in all their touchless taps. Don't look further, just keep your water setting a bit lower and your solenoïd will keep working. I know it is a defective part that they are using but they will not change it. They make a lot of money selling their solenoïds so as your plumber. $250CDN at least each time he comes and he would not know what causes that tap to stop and will probably charge you for a new assembly each time ( more like $400CDN anyway). Good luck.
PS: When it works right it is a fantastic faucet.

Made an order on Kohler.com after getting my order in my cart, I then realize it was impossible to get a delivery date. I needed this in a timely manner by a specific date. I went ahead and place the order hoping to get a delivery date. Once I realized they could not give me a delivery time on the website for the delivery. I went to chat, They were clueless and told me to call the phone number. I was able to find the exact item from a dealer that gave me a delivery date so I place the order with them. Then I called customer service Kohler.com 15 minutes later after I placed the order. I ask to go ahead and cancel it because I can't get a delivery date and I found the exact same item from your dealer and they gave me an exact delivery date. He said let me call the distribution center because your order has already been escalated, after a few minute on hold he came back and said we're sorry your order has already been processed. When you get the item please call us and we will cancel it and you can simply return it over $700.00 charged to my card. Two days later now, I get an email, that says that it shipped and sorry they cannot cancel it, simply return it again. Furthermore, the dealer call and said there order is delayed, know I had to buy a third Kohler sink to meet my deadline.
Very disappointed with there technology and customer service. I would not recommend them as a supplier nor will I buy their products ever again.
Almost $3000 on my card and still no sink.

Bought two identical faucets in 2023, one has corrosion spots already. I will never buy Kohler products again! Any tips on how to restore the faucet?