Kohl's

Is it just me, or is the new way of shipping (FedEx Smart post) a joke. I could get merchandise faster when you had to shop by catalog and phone in your order. Usually about 2-3 days. I have been waiting for my last order for 9 days, and it shipped in 2 separate packages. One will be delivered today, and fingers crossed, the other will be delivered tomorrow. This Smart post delivery just adds another day, and another chance to screw up the delivery.

Over the years I have shopped at Kohls. It seems like you get great deals but in the end they take more money than you save. If you return anything, you lose the Kohls cash plus they add more on to your bill. A lot of the clothes are very cheap and fall apart quickly

Can I give a 0 star rating? This place is unbelievable. I ordered a jersey for my son and receive an email two days later stating it's out of stock! How can you allow someone to purchase something that isn't even available? I called to see what they can do as they already charged my account and now I have to wait 7 days for a refund for their screw up! I didn't even care so much about the refund as I wanted the jersey my son asked for for Christmas. The hat that was just delivered looks used. I also had an issue a couple months back w/some shoes that were purchased. This is the last time I do business w/them!

First time Kohl's shopper after a friend highly recommended. After ordering online I was told to wait until I was contacted to able to pickup item. Money came out of my bank account and then I got an email saying order could not be completed. I called store where I was supposed to pick up item. Store employee said there were 8 of the item I had ordered and got charged for. Now I have to wait 7 business days for my $148.00 to be deposited back into my account. Pathetic and disgusting! Not sure where the fault lies, but these are hard times for most and to be without $148.00 is a challenge. This was a wedding present and I don't have extra cash to buy something else. I have never shopped at Kohl's and after this experience I will never shop there in the future.

If I could give them less than one star, I would. I purchased over 60$ of product to be sent to my house and it was sent to some random address across the United States. When I asked for them to cancel the order, have it sent to me, or do a refund they refused. I spent over 4 hours in their online chat for them do say they will not do anything to help. Never use this company they are the worst customer service I have ever experienced.

For some reason, I had the impression that Kohl's was a discount type store. I bought a pair of Levi's there and found out that I paid way more than I could have gotten online. I also bought a navy blazer there with one of their store brand names attached to it. It was horrible quality and I returned it... again finding a much nicer, Ralph Lauren jacket for about the same price. I don't even go into this store any more. Check out prices of things in store and then online.

Kohl's is a great store and website to shop at. They do take anything you buy back for any reason, but KEEP ALL receipts otherwise you only get the lowest price, which is typically 10% of what the original price was. Ouch! I bought a dress for $40 but got $4 back because I lost the receipt.

I honestly feel bad for all of their employees. Went into my local Kohl's yesterday for an after Easter sale dress for my daughter. Their selection was unusually dismal but we managed to find one that worked on sale. I love how their ridiculously marked up clothing suddenly becomes The Deal of the Century when they put it on sale. Two employees upstairs putting stuff away were loudly talking negatively about a customer who had her dog in the store and about why were so many kids in the store. Wow. Anyhow, try to check out, there's a huge line, only two cashiers working the register and one of them was supposed to be in jewelry also and got called away to work that counter. A manager took over for her and ended up checking me out. She missed the sale price for my dress. I had to point it out. Moral of my story: I hate sifting through over priced clothes, listening to disgruntled employees, and having to wait in crazy slow lines only to be over charged. Once a year... only once a year.

I purposely signed on for a Kohl's card close to the holidays thinking that would make some kind of difference, it did not. On Christmas Eve I bought a kids karaoke machine. I was suppose to get it for 30% off. The cashier told me card would not give me the discount price because the brand had the 'option' to charge full price. The employees don't even get store discounts for the sale priced items. Needless to say I no longer have a Kohl's car or shop at Kohl's. Such a scam. I don't know why people waste their money at that place.

I like the selection and truly believe in the quality of there items… but a bit over priced, so I would recommend to find discounts and savings to make your purchases. You could also apply for there credit card, anything to save you money. There return policy is AMAZING! You can return Anything at anytime for any reason. Shipping can take about 1 to 2 weeks for delivery.

I used to be a die-hard customer and my reviews reflected that, but little by little, my reviews starting going downhill, just like their service. I had finally had enough on Jan 2 and reached out to Kohl's with what I agree is a scathing message. I am attaching my message and their response for you. I definitely reached my limit after 10+ years as a big customer with them and experienced my first late payment by one day. How easy it was for them to send a generic message with the knowledge they had lost a customer.

I ordered some Dolce & Gabbana cologne on February 5,2022 for a Valentine's Day present for my husband. Today is February 21, and still no cologne. I never received the cologne. I have called Kohl's customer service several times with no help at all. Worse customer service I have ever experienced. I have never had this problem with Macy's, Amazon, eBay etc. I will be cutting my Kohl's card up. They try to present themselves as a high class store, but they lack in customer service. Bye Kohl's. Macy's has better deals and excellent customer service.

I love Kohl; s because they don't have the limitation so many other clothing stores have. You earn the cash, you can use it on anything, and you don't have to spend a dime of your own money to use it. They always have some kind of discount, and it applies to about 95% of their products(better than any other store out there). They have free store pick up which is also handy. Also it's worth having a Kohl's card, just for the extra discounts you can receive. Great clothes for all ages!