• Kongregate

Kongregate

Is this your business?
Write a Review

Overview

Kongregate has a rating of 1.6 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Kongregate ranks 984th among Games sites.

  • Service
    6
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    6
1
See all photos
How would you rate Kongregate?
Top Positive Review

“Kongergate has become my go to site for flash based...”

Mars C.
8/14/10

Kongergate has become my go to site for flash based web games. It difficult to review, because like Youtube with videos, they don't really produce the games, rather they host them. (okay, well they do sponsor some games, but that is complicated) They have a huge collection of games. They have player incentives such as badges, achievements and cards you earn from playing. They have social tools built in, like chat and friending, though the community is filled with trolls and juveniles.

Top Critical Review

“Customer Service is Atrocious”

Sally G.
6/26/17

Kong has the worst customer service I've experienced in a long, long time. Right now I am so furious with them I could scream! They banned my account after claiming they emailed me five times about an issue. This is an outright lie, they only sent me ONE email and I responded after 24 hours. After following their instructions to clear up the issue, which turns out also to be untrue, they are ignoring any follow up emails and continuing to ban my account. I've also tried calling and of course, they will not return my phone calls either. How do they keep getting away with this dreadful customer service, rather customer LACK of service? WHY do they treat paying customers so poorly? I just don't understand it. I spend a lot of money on their website and I've done nothing wrong, yet I'm getting this disgusting treatment from them. I have become so angry and frustrated at this point I'm shaking. Enraged customer, Sally

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user sallyg33
3 reviews
7 helpful votes
  • Send Message
June 26th, 2017

Kong has the worst customer service I've experienced in a long, long time. Right now I am so furious with them I could scream! They banned my account after claiming they emailed me five times about an issue. This is an outright lie, they only sent me ONE email and I responded after 24 hours. After following their instructions to clear up the issue, which turns out also to be untrue, they are ignoring any follow up emails and continuing to ban my account. I've also tried calling and of course, they will not return my phone calls either. How do they keep getting away with this dreadful customer service, rather customer LACK of service? WHY do they treat paying customers so poorly? I just don't understand it. I spend a lot of money on their website and I've done nothing wrong, yet I'm getting this disgusting treatment from them. I have become so angry and frustrated at this point I'm shaking.

Enraged customer,

Sally

Thumbnail of user nikm
1 review
11 helpful votes
  • Send Message
December 5th, 2009

Im sure the games our cool but their our people who work on the sight that abuse it. One of them told my son they would help him become part of the sight and got him to give them our phone number. Since then we have had threatening phone calls all hours of the night. They are threatening to hurt my son and me so they can punish him. They even called me on 3 way and made me listen to them doing it to other people. When I reported the abuse to the sight they sent me a shout telling me theres nothing they can do and basically gave me a big F U. We are in the process of changing our number but please people be aware that this is happening and under no circumstances should you give anyone your information because this could happen to you too.

Thumbnail of user gilest16
1 review
1 helpful vote
  • Send Message
June 23rd, 2021

I sent in a ticket its been 5 days and still no reply from them i dont think that they even care about the people who play their games all they want is the money they are as bad as ea games if not worse at least ea pretends to care and i can almost bet they wont even respond to this review

Tip for consumers:
avoid it they are really BAD dont waste your money

Products used:
animation throwdown

Service
Value
Quality
Thumbnail of user michaelg346
1 review
5 helpful votes
  • Send Message
June 29th, 2017

I bought something through a third party ad system in game which was never delivered. Kongregate claimed I never completed it, when I did, and refused to give it to me. That is there. Kongregate is actual thieves. Do Not give them any money, they cannot be trusted.

Thumbnail of user ronk
139 reviews
1,049 helpful votes
  • Send Message
October 28th, 2009

I'm not one for online gaming. Most simply don't hold my attention. Submarine 6: the edge" is different. It's a strategy game that tests memory, eye for details, and in my case became addictive.

There are many games you'll find available. I just wanted to point out Sub6 and the web site for FLASH gaming online.
Have FUN!

Thumbnail of user erinf2
1 review
12 helpful votes
  • Send Message
February 28th, 2012

One of the biggest problems with the site is that it is full of inappropriate content within the chat rooms and forums. It is not merely "salty" language, but an extremely high amount of sexual vulgarity and verbal pornography. These conversations are dominated by young males and include casual treatment of violent sexual behavior with rampant sexual propositioning and mistreatment of women. The reporting features do not work or are completely ignored and the "moderators" are frequently active participants in the behavior or turn a blind eye to it, even when asked to do something about it. I am a parent and I played the site for over a year before I finally got fed up with these occurrences and the complete lack of concern that Kongregate has regarding these problems.

Thumbnail of user marsc
7 reviews
34 helpful votes
  • Send Message
August 14th, 2010

Kongergate has become my go to site for flash based web games. It difficult to review, because like Youtube with videos, they don't really produce the games, rather they host them. (okay, well they do sponsor some games, but that is complicated)
They have a huge collection of games.
They have player incentives such as badges, achievements and cards you earn from playing.
They have social tools built in, like chat and friending, though the community is filled with trolls and juveniles.

Thumbnail of user tellb
1 review
13 helpful votes
  • Send Message
July 1st, 2013

I got banned for giving them money for credits! Seriously if you pay them they treat you worse then spammers, and trolls which in their guide lines say they can ban you for. I am so ticked off right now, last time I play any online games.

Thumbnail of user marcm145
1 review
6 helpful votes
  • Send Message
August 10th, 2018

They play you like a fool. Impossible to progress in their games (Fox's Animation Throwdown) without spending hundereds or even thousands (like I did) in the hopes of maybe, maybe. Levelling up a character you like or being able to craft a card you want. They claim the cards dealt are random drops. I call BS. The AI in the game can decimate even the most well constructed and planned deck you build in three turns.
They say they care about the people who spend money for their virtual purchases- but all evidence; (And I have screen shots) point to the opposite. They care as long as your spend, they make $, and that no one catches on.

Thumbnail of user survivi
1 review
2 helpful votes
  • Send Message
May 15th, 2023

Kongregate killed surviv.io and is sending DMCA to anyone who tries to remake the game because they are greedy and terrible at what they do. Not sure what was going on in their mind when they thought they could recreate a worse version of the game.

Thumbnail of user garryr35
1 review
5 helpful votes
  • Send Message
February 13th, 2020

I posted a comment about a game mechanic that I could not get to work properly and got banned permanently. No warning and I had no issues up to that point. I would recommend using well established gaming platforms.

Thumbnail of user talenk
1 review
6 helpful votes
  • Send Message
April 10th, 2016

I play their game Adventure Capitalist and paid $3 for gold, they received my money, and didn't give me the gold I paid for. So $#*!ing annoyed at Kongregate, and after reading the reviews, I doubt they'll fix this $#*!.

Thumbnail of user charlesf32
1 review
11 helpful votes
  • Send Message
February 1st, 2015

I got banned for telling them i did not agree to money they took from me they charged me twice for a transaction and then got paypal to get my money back kinda
They refunded only half of one purchess and sent a email telling me they did a full refund

(charged $10 twice i got refunded $5)

Thumbnail of user kevinc1010
2 reviews
7 helpful votes
  • Send Message
March 17th, 2023

Kong is one of the most incompetent companies to ever take over a game. I see now why players say this is where games go to die. They have no insight as to what players want and the execs are so out of touch from the game, they only care about the profits. Surprise surprise. I've played this game called Bit Heroes for over 5yrs and I love this game. Kong is the sole reason why I want to rage quit now. They will scam you, cheat you, lie to you, rugpull on you, and devalue your money every step of the way. I'd rather just watch my money go up in flames than to give it to Kong where my favorite game is going up in flames. Kong, when will you ever do better? I seriously doubt that day will ever come and the day I rage quit will come sooner. Way to piss off your players and kill the game and your profits. Last time I posted a warning about them, the game got rolled back, first time in 7yrs! Oh btw, that rollback that screwed over thousands of players, was today. Happy St. Rollback's Day!

Service
Value
Quality
Thumbnail of user milenatom25
1 review
2 helpful votes
  • Send Message
July 19th, 2023

For some reason why they buy a game, It dies. For example surviv.io! They bought one of my favourate games in December 2019. In 2023 it got shut down and made a crappy ripoff! Worst company ever! They made the game infested with hackers, no real updates and only added skins. Now when you type surviv.io in your browser it redirects you to bit heros arena! The ripoff game!

Tip for consumers:
Bad games, or good games that get ruined!

Products used:
Surviv.io

Thumbnail of user ryanz129
1 review
2 helpful votes
  • Send Message
May 16th, 2022

Once surviv.io was my favorite game only to be ruined by the acquisition of Kongregate on the game and now it is infested with hackers and yet the Devs don't seem to care. They have ruined and do not seem to care about the lore and a few features that Justin and Nick were going to add was doomed to be never added

Thumbnail of user adrianm305
1 review
2 helpful votes
  • Send Message
May 24th, 2021

I joined Kongregate in 2008 and was happy with it for many years. The site featured thousands of games and with the badges and other incentives, it encouraged people to stay active and try games they might not have played otherwise. I also had good experiences with purchases - I played Dawn of the Dragons with some payments for several years until the game folded. However, this all changed in 2020 when most important features of the site, including many chats and the majority of message boards were shut down. Features were discontinued with little or no warning and it got worse in January 2021 when the end of Flash hit. Unlike competing sites, Kongregate could not come up with a viable Flash alternative and Flash games had to be removed from the Badge of the Day feature (almost the last thing that kept many people interested), leaving only a small number of games in rotation for that feature with entire genres unrepresented. It's effectively a dead site and while I liked the community far more than those of Armor or Newgrounds, the sad reality is that this community is not eradicated. This is a prime example of how to run a site into the ground and I'd be surprised if it stays around.

Products used:
Many hundreds of online games, primarily Dawn of the Dragons.

Service
Value
Quality
Thumbnail of user markp93
1 review
8 helpful votes
  • Send Message
April 28th, 2015

Games are fun but malicious. It is very easy to accidentally spend money and developers rarely if ever respond.

Accounts and information is not secure on Kongregate. Beware - don't spend a dime.

Thumbnail of user frederickf67
1 review
1 helpful vote
  • Send Message
October 11th, 2021
• Updated review

Hello all, I have done 100s of offerwall challenges for kongregate, there is power in numbers so I have recieved over a 1000$ in gems on the Animation Throwdown card game. There will always be a low risk you don't get your reward and the best way to ensure you get a reward is to have a receipt from google play showing you bought credits for the challenge you completed, then you have to deal with the support of the said game challenge, they have the power to send certificate of completion. Dealing with knongregate can get you the points but they will not let them go easily, it has taken some people over 3 request to get payment(power in numbers).

With that being said, I love the offerwall because it saves me alot $$$ on gems and I get to have fun playing new games. There will be challenges you don't get rewarded for once in a while though.

Tip for consumers:
Screen shots Screen shots Screen shots

Products used:
Offerwall Challenge

Liars
October 27th, 2020
• Previous review

Don't waste your time. The system glitches all the time; Support will not give you your gems I had 2 screen shots of proof.

Thumbnail of user matthewc45
1 review
11 helpful votes
  • Send Message
February 27th, 2014

If there is a bug in game do not expect any response to issues and god forbid you have an issue with billing... you will lose your bank acct in an hour or less.

Thumbnail of user saarkob
1 review
8 helpful votes
  • Send Message
September 29th, 2015

To the person who said that the moderation/administration should be boycotted, I agree. The mods do whatever they want here. I've reported corrupt mods a lot in the past but NOTHING gets done because the administration will always take their word over yours. Since that's the case, why even have a report function? If you're just going to take every 6+ paragraph long complaint with a grain of salt why do they still have other mods encouraging users to report things like this? I got my main account banned for no reason at all. Apparently there has been a slew of spammers hitting the room I usually hung out in, and the moderator of that room assumed it was me. When I logged onto my alt account (made in 2011) I was insta-banned on that one as well. I didn't bother coming back a third time, this site is obviously so broken that it would still implement a group of savage and juvenile individuals whom abuse their power at every turn. Seriously, I rather regular in a room full of mindless trolls than put up with mods and admins too lazy and corrupt to listen to reason or facts. I wish someone would do something about this. You can't talk to the kongregate admins, they're just as bad. $#*! that site.

Thumbnail of user davidl5554
1 review
0 helpful votes
  • Send Message
March 23rd, 2023

Lost so much money. Like any pay to win, guys spending 30$k a month are competing against each other. I was $600 US a month and couldn't keep up. For 18 months.proof. https://youtu.be/hgfx9dzRA_I

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielleb42
14 reviews
69 helpful votes
  • Send Message
January 30th, 2016

I've been playing on Kongregate pretty much daily since I joined in February 2010. There's many perks to the site, including an achievement system which is good for people who are competitive and like to make goals. They also have contests and sweepstakes through the year, a few of which I have won. You have to watch out for trolls and underage users in the chatrooms because they tend to be annoying, but it's simple to click the "mute" and "block" buttons to keep them from getting in your way.

All of the mods who I have talked to or observed in the chatrooms are mature, and all of the problems that I have reported were taken care of promptly. There's on-site currency which you can use to purchase in-game items, though it is a bit expensive for my taste. Some of the designers build their games around this so as to push people to buy "Kreds" to get ahead in the game, but those games usually have bad ratings on the site.

Speaking of games, there's a huge plethora of them here, in over 30+ genres. So there's something for everyone!

Service
Quality
Thumbnail of user timothyg2
5 reviews
17 helpful votes
  • Send Message
July 29th, 2011

A great site for wasting time and looing a newer video game developers ideas and a community of similar minded gamers geeks etc that can help with your game development and have fun playing games at

Thumbnail of user jakee111
1 review
0 helpful votes
  • Send Message
October 29th, 2023

$#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company $#*! company

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Play thousands of free web and mobile games! Discover the best shooters, role playing games, MMO, CCG, tower defense, action games and more!

How do I know I can trust these reviews about Kongregate?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kongregate?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business