• Kongregate

Kongregate

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Overview

Kongregate has a rating of 1.6 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Kongregate ranks 1019th among Games sites.

  • Service
    6
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    6
1
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How would you rate Kongregate?
Top Positive Review

“I'm not one for online gaming”

Ron K.
10/28/09

I'm not one for online gaming. Most simply don't hold my attention. Submarine 6: the edge" is different. It's a strategy game that tests memory, eye for details, and in my case became addictive. There are many games you'll find available. I just wanted to point out Sub6 and the web site for FLASH gaming online. Have FUN!

Top Critical Review

“Customer Service is Atrocious”

Sally G.
6/26/17

Kong has the worst customer service I've experienced in a long, long time. Right now I am so furious with them I could scream! They banned my account after claiming they emailed me five times about an issue. This is an outright lie, they only sent me ONE email and I responded after 24 hours. After following their instructions to clear up the issue, which turns out also to be untrue, they are ignoring any follow up emails and continuing to ban my account. I've also tried calling and of course, they will not return my phone calls either. How do they keep getting away with this dreadful customer service, rather customer LACK of service? WHY do they treat paying customers so poorly? I just don't understand it. I spend a lot of money on their website and I've done nothing wrong, yet I'm getting this disgusting treatment from them. I have become so angry and frustrated at this point I'm shaking. Enraged customer, Sally

Reviews (32)

Rating

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Thumbnail of user tomg90
GB
1 review
5 helpful votes
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April 5th, 2016

I bought some of the virtual 'Kreds' that are basicly a currency inside of the kongrgate games, i have so for years.

They banned my account as my payments 'suspicious' and refunded the one payment that seemed 'suspicious' and left me without an account.

But the problem is, i have been a member for over 7 years, and spent over $1000 on kreds, on the online multiplayer games on kongregate. Yet they only refunded one measly $20 payment.

I can no longer use the items i paid for, i've pretty much been scammed.
I'm not sure if theres anything legally i can do, most likely not. Which they probably know, because to add salt in the wound, they do not even reply to my emails.

Please look somewhere else for your online gaming needs, kongregate is immoral, could close your account for no reason without a refund for your kreds and the support is just terrible.

The picture shows the only email that i've recieved from them regarding the issue. I did not even ask for my account to be reopened, i just mentioned that there are thosands of dollars of payments that i haven't been refunded for!

Thumbnail of user thecandymanm
Arizona
1 review
11 helpful votes
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May 16th, 2014

Admins and Mods act like children. It needs to be boycotted or to be gutted from the top down. Horrible business practices.

Thumbnail of user myfe
Australia
5 reviews
25 helpful votes
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November 15th, 2015

I started out in high school, around 2007 but went on a hiatus due to studies and not remembering my account name or password. Returned 3 years later, it was no longer the site I loved. The games were still fun but the fun people I used to chat with were gone and replaced by vicious, immature and spiteful little jerks. The few moderators willing to do something about them were rewarded with demodding in recent years or being harassed constantly with alt accounts. It's mostly spammers, 4chan/8chan edgelord rejects, paedophiles, kids far too young to be on kong being harassed by said paedophiles, kids too young to be on kong making trouble and idiot moderators who do stuff all when someone is flooding a chat room with strings of random letters and numbers. I have ended up blocking most of the regulars in some chat rooms like Achievement Addicts Anonymous and Chocolate Hostage. All they do is harass you, circlejerk, say horrible things and fight over petty drama. It's like the worst of 7th grade, reddit, 4chan/8chan and deviantArt. Homophobia, transphobia, racism, sexism, misogyny paedophilia, inappopriate content, spamming, harassment... might as well just go to 4chan or reddit or 8chan and have a game going in another tab to get the same results, at least you won't have to make an account on such a garbage site.

Thumbnail of user kyleh1
Illinois
6 reviews
13 helpful votes
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April 6th, 2010

When i was playing a game i could not complete the level

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