Kylie Cosmetics

I ordered lip products, the products and the packaging are very poor quality (not worth the money). There is weird smell and my lips started to irritate after applying the lipsticks. Order arrived after two months as well, will never buy again and will not recommend

We have been waiting now for over 5 weeks and still no delivery, not even an e-mail giving the reason for the delay. I have asked for a refund but today have received no acknowledgement. Please don't buy anything from these people.

I ordered my first lipsticks from Kylie cosmetics, a lipstick kit in Sweater Weather and a lipstick in Angel, both were drastically different than the colors provided. Sweater weather was pumpkin orange and Angel was brown. I even sent photos of it on my pale white skin to show proof that it looked nothing like the photos and they came back and said all sales are final and colors look different on different skin tones. True but they have 3 different skin tones shown on their website and none of that explains how there is orange in a color that should be mostly pink. Also looking back at the photos that they show, Angel looks like a lighter pink on the same model on the site but in reality it is a much darker brown. They really don't care about their products or customers. Below is a photo I took, the color on the left is Sweater Weather and the one on the right is Angel.

I never received my order. I contacted their customer service, but no one got back to me. I tried multiple different ways of contacting them, but still heard nothing back. I'll never be shopping from this website again.

I explained to customer service this shade appears pinky-lavender in color. Customer service agent Karinna tell me it's because of my dark pigmented lips. Extremely rude and racially prejudice. Will never shop here again.

Absolutely bad and low quality products for high prices. These cosmetics made my skin awful. Also customer relations do not work properly anddo not answer any questions. I don't recommend Kylie cosmetics!

The products are disgusting just like her baby daddy choice.
She has children with a man who promotes deadly riots at his concerts so he can sell tickets which results in the death of innocent children. How can any retailer allow a Kylie Kardashian product on their shelves, it's disgusting. She does zero charity work and brings nothing positive to this world, why allow her shelve space she does not deserve.

Absolute nightmare to deal with! They are not professional take days to reply to an email. Items did not arrive! Staff rude... overall a complete and utter let down. After ten angry emails and threatening to send to write to business bureau a replacement sent two months later. Honestly keep your hard earned money easte of time, just another celeb low quality product

It took so long to receive! Amd when it finally arrives, the shades were completely off then what i ordered. And my glasses bristles were damaged. I tried to fix them with washing but it only fixed it partially so i had to purchase a separate brush from another cosmetic retailer... long story short. I was so fed up, i gave them away.

The product I received is NOT the color shown above; it is orange-ish! And they don't allow refunds OR an exchange for a different color?! I wanted to love this product and recommend it to all my girlfriends, but no way now! I will also leave this negative review on the Better Business Bureau website and other websites to inform as many people as possible about my negative experience, and to dissuade them from doing business with this company.

On February 14,2023, there was sale going on for $10 lipstick. So I bought 13 lipsticks which I thought pretty good deals. It took me a day or two to get an email Order Confirmation that's because I kept bombardare with my email. Then because of they processed my order a day after the sale was ended, they charged me with regular price. It's not my fault and it was their problem to slowly process the order. Please be aware of their business! If this is how they run your company, sorry you just lose ONE customer.

I bought three shades of liquid matte lipstick. The product is so thin that it goes on like water. Should have known better than to buy a product from the Kardashians.

Wish I would have read the reviews. They do not provide refunds. I see why, they would go out of business if everyone dissatisfied returned their products.

I'll stick with Mac lipstick.

After using this a few days, the red dots and horrible discomfort started on my body. First, I thought it is just temporary but thanks to these products, there is a serious disaster on my skin now. Shame on you, you should response this.

I tried to cancel the same day I ordered and before the order was even put together and was told that cancellations are not allowed once an order is placed, which is absolutely ridiculous! I received the shipment and the lipgloss colors were AWFUL! I contacted customer service on how to return products and was again told that is not allowed. So once they have your money they're keeping it no matter what and your stuck with whatever you received whether you like it or not. I'll NEVER buy anything from this company again!

Armenia committed the next terror attack in the second largest city of Azerbaijan. More than 20 residential building has been destroyed. Countless people wounded and died in this terror attack.

After all of this, you support Armenia? ‍

There is no country named Artsakh! Please do your own research before posting anything!

I used shampoo and conditioner on my daughter, it didn't even wash hair or shine. It doesn't smell like anything. It is pricey for the product I received, then for final sale, no returns, now I know why. Wouldn't buy any other product from this line again.

I am from Dubai, UAE. I ordered from their site and after a week they informed that they shipped the products. Its been a month since then and i have been regularly trying to follow up with them, as the package is still in London for some reason. Since i am an internatioanal customer i cannot contact usps, regarding the shipping and only they can help me out. Unfortunately they have not even tried once to sort it out. My package is lost and there is no refund either. Their customer service is the worst. Please don't order from them.

This company is basically a scam. They have a "no returns or refunds" policy, so unless you can PROVE that your items arrived defective, they will NOT give you a refund.

I placed an order in error and literally within 10 minutes I emailed them that I didn't mean to place it and wanted to cancel it. They said that "the order was already packed" (somehow?) and there was "nothing they could do."

What companies in 2022 aren't offering a refund for a simple misplaced order? What a scam. How hard is it to cancel my order and refund it when EVERY OTHER COMPANY somehow manages to do that (especially if the order was just placed).

So now I'll be getting some cosmetics I don't need. Thanks Kylie. Just another example of the rich penny-pinching the little guys.

Do not buy from them unless you know for sure that this looks good on you which of course you won't know till you buy it because they don't take any returns/ or give refunds or exchanges! Which means you are stuck with crap you don't want and will never use and you just wasted money on this company! Better to purchase from Walmart's than make the Kardashians richer! Rip off!

I wish I had looked at the reviews before ordering.
My only Pro is that my order came super quick! I ordered on a Sunday and I received it on Wednesday.
Cons- colors are not what they appear. Mine both appears to be a very light, soft neutral pink matte color. Nope! Both are darker with darker brown hues.
I emailed customer service right away asking about a return policy and they responded with they are happy to help but there are no returns or exchanges. I was also told because the products are now vegan etc that could change the color as well as I have to be mindful that the models have different coloring so colors could appear different. I responded back by telling them they should clearly state this on the site. I also added that I see that this color thing has been an ongoing problem long before the product became vegan and it should have been addressed long ago.

I bought some lipsticks and their colours were not the same as shown in photos. Their smell was disgusting too. I really wouldn't except them to be that low quality. I feel regretful for purchasing them without looking through the reviews of people who had already bought them

I do like some of the lip colours because they're not drying, however many of the lip colours are not what they appear to be with regard to color. That's disappointing because it's a waste of money if I get a colour that's misrepresented on the website and I can't wear it. Also, I have waited up to 19 days for my items to be shipped to me. That's unacceptable in my opinion. I order from many companies in the US that ship items out right away and I receive my merchandise within a week or less.

I won't be buying from Kylie online in the future because the colours are often misrepresented. Perhaps if I can try on or test the product in store that may be a different story.
I believe that Kylie should not concern herself with bringing out new product lines but firstly fix the issues with poor CUSTOMER SERVICE as well as the issue with the misrepresented colours on her website.

Their website literally didn't even ask me for my credit card or anything and it went right though without confirmation. I thought oh well I guess I like this lip stick but NOT enough to waste $30 on. Trying to send it back to get a color that I actually would work to order and they won't do a thing. Not opened nothing. I saw the color and didn't even bother. Wow. You must really care about your clients to not do right by people after your website literally didn't even confirm my order. Pathetic.

They even told me to send a photo with specific instructions so I did. The emailed me back to say you're stuck with it. Kardashian garbage that they love their fans. Not enough to even do right by them.