• Kylie Cosmetics

Kylie Cosmetics

Is this your business?
Write a Review

Overview

Kylie Cosmetics has a rating of 1.3 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kylie Cosmetics most frequently mention customer service, credit card, and support terrorism problems. Kylie Cosmetics ranks 762nd among Cosmetics sites.

  • Service
    39
  • Value
    42
  • Shipping
    39
  • Returns
    35
  • Quality
    40
Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
15
See all photos
How would you rate Kylie Cosmetics?
Top Positive Review

“Great body collection and great customer service!”

Tekenya M.
10/5/19

I absolutely love the coconut body collection! I had a problem with one package that never arrived via FedEx, but her customer service department was prompt and reshipped my missing products, free of charge. I can't wait to see what's next. Great quality products!

Top Critical Review

“Do not buy from here”

Nancy B.
7/6/24

They billed me twice sent 2 orders when I saw 2 confirmations I messaged them 6 times no one got back to me when they finally did they basically said tough luck now I have to charge it back. I'm in complete shock they were horrible

Reviews (243)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) kylie cosmetics (25)
Thumbnail of user bellal44
GB
1 review
1 helpful vote
  • Send Message
October 12th, 2020

Very badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery badVery bad

Thumbnail of user susannap7
Florida
1 review
1 helpful vote
  • Send Message
October 12th, 2020

Disgusting product's disgustin ruined disgusting product's disgustin ruined disgusting product's disgustin ruined disgusting product's disgustin ruined

Thumbnail of user laceyb101
Illinois
1 review
4 helpful votes
  • Send Message
March 2nd, 2023

Thought about purchasing Kylie cosmetics, but seeing and reading the bad reviews… well yikes. Not going to waste my money on terrible products. I'll stick with Sephora!

Service
Value
Shipping
Returns
Quality
Thumbnail of user krisn70
New York
1 review
1 helpful vote
  • Send Message
December 1st, 2021

It's extremely disappointing when foreigners who are just trying to take advantage of Black Friday deals to actually be able to afford these luxuries, just get penalised and are given no help to actually rectify the matter from the brand.

Order placed during Black Friday sale, order went through.
My bank account was deducted and then refunded just to find out the order was cancelled.

Customer service was of no assistance to try and help the working class who are trying afford these luxuries with a crushing exchange rate while still supporting the brand.
The attitude was just we are sorry, Please feel free to contact us again if you have further questions, happy to help!

Happy help? Really I given multiple solutions like creating a new cart with the same discounts, a separate payment link so I could try again or even an in-store discount for when I am in the states.
As these discounts are the only way foreigners are able to afford such things.

Which was all met with "If you would like you can follow Kylie on her socials here and subscribe to our email list here for all updates and promotions".

I can't get an order I made with my own credit card and then told too bad try again later.
As the solution given is to have to pay full price in future, or wait for another promotion while increasing the brands instagram following, if I am to order again because it could of somehow been fraudulent transaction but the client (me) is saying it's not.

Is there no sense of brand appreciate of the consumer?
Utterly disgusted that there's no sense loyalty to the consumer base.
Is this really in service to the customer?

Service
Value
Thumbnail of user moniques285
California
1 review
1 helpful vote
  • Send Message
April 1st, 2023

Customer service sucks. My last purchase was NOT successful. Did not get my lip gloss. And after 3 attempts, nobody has gotten back to me.

Tip for consumers:
The company needs better customer service.

Products used:
Make up remover

Service
Value
Shipping
Quality
Thumbnail of user alexiar11
RU
3 reviews
7 helpful votes
  • Send Message
October 12th, 2020

I don't understand why it looks good but when you bought its not the same like photos. So bad quality and smells bad.

Thumbnail of user jens304
Netherlands
1 review
17 helpful votes
  • Send Message
October 12th, 2020

My skin is literally oily after this products and it's smells so bad, don't recommend it. So sad that I spent money

Thumbnail of user monical332
Poland
3 reviews
6 helpful votes
  • Send Message
October 17th, 2020

It is just horrible. Nothing is right. Doesn't get any worse than this. Stay away!. Why do they even sell?

Thumbnail of user nigars4
Belgium
1 review
9 helpful votes
  • Send Message
October 12th, 2020

Products have very bad quality, and also very high prices for them. The worst cosmetics ever. Don't recommend to anyone

Thumbnail of user janea421
France
1 review
6 helpful votes
  • Send Message
October 12th, 2020

I just wasted my money too bad! Can't believe The quality of the products is so poor! Not advisable, guys!

Thumbnail of user julienw14
Azerbaijan
1 review
5 helpful votes
  • Send Message
October 12th, 2020

I don't like it. They were all scattered. I'll return it. I'm not taking Kylie Cosmetics again. Very bad.

Thumbnail of user rzao
Florida
1 review
4 helpful votes
  • Send Message
October 12th, 2020

Very terrible quality of products, has very awful outcomes on skin, i strongly recommend not to buy these cosmetics

Thumbnail of user anital263
Georgia
1 review
1 helpful vote
  • Send Message
November 27th, 2021
Verified purchase

I made a purchase one day before a big sale and they would not honor a price adjustment or a return which could have saved me almost $50.

Tip for consumers:
Decent product but you should buy it elsewhere, like Ulta.

Products used:
Lip kits

Service
Value
Shipping
Returns
Quality
Thumbnail of user sariyyag
California
1 review
2 helpful votes
  • Send Message
October 12th, 2020

Don't buy these products they are unsafe and gross and unhealthy, I've bought 2 thing from this site but as I was saying it is unsafe

Thumbnail of user zaind4
Canada
1 review
4 helpful votes
  • Send Message
October 12th, 2020

So so bad! I don't like it. Just terrible product in my opinion. And Kylie Jenner supports terrorism!

Thumbnail of user deniecea1
Michigan
2 reviews
1 helpful vote
  • Send Message
September 13th, 2016

So I recieved my Kylie lips kits I really like them they are a bit lighter than I expected the price is still a bit expensive but the feel amazing and does last long the colors a recieved was Kristen, Kourt K, and Posie K I'm now currently waiting for my kyshadows

Thumbnail of user melissal1675
Canada
2 reviews
2 helpful votes
  • Send Message
March 5th, 2023

I will never support someone who was born rich and is a snob and a bully to everyone who dosen't look like her or who is rich like her... Same for Hailey bieber
#Team Selena Gomez

Thumbnail of user sabinaa12
Germany
2 reviews
6 helpful votes
  • Send Message
October 12th, 2020

Very bad and poor quality.and I do not advise anyone.The products are very expensive.not worth the money we give. Will not use it anymore

Thumbnail of user gaylah19
Oregon
1 review
0 helpful votes
  • Send Message
June 22nd, 2022

I absolutely hated the gloss. It is super sticky and does not glide on easy. The colors were pretty enough, but it feels cheap.

Products used:
Lip gloss

Service
Value
Shipping
Returns
Quality
Thumbnail of user clarar37
Clara R.
Oregon
514 reviews
611 helpful votes
  • Send Message
September 5th, 2018

I just got update and i wanna share with yall there newest eyeshadow palette that launched is having massive bad reviews already.

Thumbnail of user laral54
California
2 reviews
0 helpful votes
  • Send Message
October 12th, 2020

Many of the products I bought turned out to be of poor quality. No one sees his work and I tell everyone not to buy anything from this company

Thumbnail of user chloem82
Japan
1 review
5 helpful votes
  • Send Message
October 13th, 2020

Quality not worth the money i paid.
Too expensive, bad quality and terrible customer service.
Wouldn't recommend to anyone

Thumbnail of user nareg
Armenia
1 review
0 helpful votes
  • Send Message
October 13th, 2020

This is definitely my favorite brand! Great quality, great value, i am definitely going to be a loyal customer for skin care products!

Thumbnail of user nijatn2
Germany
2 reviews
1 helpful vote
  • Send Message
October 18th, 2020

I ordered a product from here 3 months ago. They informed that your order will be delivered in 3 weeks between 1 month, but almost 3 months passed away, I couldn't get my product yet! JUST DISGUSTING

Thumbnail of user mashai1
North Carolina
1 review
4 helpful votes
  • Send Message
March 2nd, 2023

I have never had acne, but this product made me brake out like I'm 14 yo. Wtf is in it? It doesn't even have spf.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Kylie Cosmetics? By Kylie Jenner official website for exclusive access to Kylie? ۪s makeup products. Get free shipping on Liquid Lipsticks, Lip Kits, Eye Shadow Palettes, Highlighters, Glosses and more!

How do I know I can trust these reviews about Kylie Cosmetics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kylie Cosmetics?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business