Kylie Cosmetics

I have a love/hate relationship here. I love the matte lipstick I hate that if anything is wrong it's difficult to deal with them. I am also a creature of habit so it's annoying that they change out product randomly an then that's it you never see it again. They sell at ulta but it's limited an of course it's none of the colors I wear. So in the end I feel stuck. The product is high quality, it's nice, but I dunno but ten in your color just in case it gets the ace of you love it

I ordered a lip kit from the website when they had their annual buy one get one free lip kit sale going on. When I checked out, I realized I did not have the free lip kit in my cart or receipt. Come to find out, you can't make returns either. So right away I emailed customer service. They got back to me in a timely manner but said that I would not receive a free one because they can not add it to a cart that I already paid for... this confuses me because I sent them a picture of my receipt that showed I bought it on the day of the sale. I continued to email them back saying that I'm a loyal customer to Kylie cosmetics and that I hope that they can make something work me. They replied back an hour later saying that they could not help me. Very poor customer service. Will never purchase from Kylie again. Great products but due to lack of customer service after purchasing many items from her, I will never again buy.

I placed and order on the 30th of August, until today ( 26th of October) i have not received my order. They claim up to 28 days worldwide shipping, no small letters no nothing. However they don't have agreements and health and safety guarantees in place with EU countries and as a result the customs offices around Europe do not allow delivery unless they medically test the products! I wrote several times to their customer service but they completely ignored me. The only reply I got from them every time I was emailing them is that I should contact my local post office. Not a apology, not a good gesture not even signing the email by a person's name, nothing! Like we are talking to robots. Completely unacceptable, unprofessional and not at all customer service. I will never ever buy kylie cosmetics products again and I will make sure I will review on every site possible about the worst customer experience I've ever experienced.

Truly speaking, it's not what I expected. The tones are not matching properly which creates huge confusion while using it in real life. We are not living according their commercials and photoshopped faces... Also, I heard that Kylie Jenner supports Armenian Terrorism with the Kardashians family? Is that true?

Totally not gonna buy anything from them for sure.

The customer service for this website is very bad. It takes a week to get in contact with the customer service people and a I never got a email with my tracking number so I thought my package was lost or something and I tried contacting the people there but they never responded.

Most of them are smashed after 2-3 days I don't know what is the problem I guess the quality is so low.To me Rare or font beauty cosmetics are much better than these. I don't recommend Kylie cosmetics

I got a few brushes from Kylie when my friend recommended them to me, and then i ordered some more palettes and powders and I fell in love with them. Would totes recommend it to everyone out there! Just try them, you'll see.

Expect to be charged twice for shipping plus VAT to the UK along with what you paid at the checkout making one lip kit about £55 not the approx £40 at the checkout. Reasonable quality seen better and worse

Charged my card on 7/19/19. I sent an email to check on status of order because I haven't gotten an email confirmation yet, even though they charged my card, and they are saying there is no order under my name! Customer service sucks. I hope that if I EVER get my order, it is worth it.

I love her Make-up and the online store is so good, if they don't sell out, hahaha but really fast shipment and beautiful stuff you get and really well made <3 i wanna see full Make-up line from her...!

On 8 /7/2020 I order the makeup special for $49 Dollars it cost me $51 Dollars it called K Duo set with the free lipstick I never received the makeup it was a Birthday surprise Gift for my Granddaughter. Kylie Jenner cosmetics took my money I had to clean two apts to earn the money I am low income person I am 60 years old lady. I am still waiting to get my money back or the makeup I keep sending emails even a copy of my receipt the date the confirmation number in the last four digits on the credit card they said it takes 3 to five days still did not get anything yet. All they do is telling me they will look in to it. I wish there was a number so I can call to corporate office. I was very disappointed for my Granddaughter Birthday I did not have else to give her I wanted to give her kylie Jenner make up I will never ever buy anything from her cosmetics again

I ordered a pallet and somehow it came broken and it took me forever to even find a legit number and email and i sent an email and never got a reply back i wanted to give her another chance with her makeup but every time i go online everything is sold out and everything and this is so unprofessional she needs to learn to restock her stuff because its been mad long before I barely seen anything out of stock on her website she is slacking so bad right now and her makeup her eyeshadow pallets have such bad fall out the ones with glitter just a heads up its sad because the colors are so pigmented and beautiful but have wayyyyy too much fall out it is very disappointing

On March 11,2013, the final ban on testing cosmetics and their components on animals, as well as the import and sale of cosmetics that were tested on animals, came into force in the countries of the European Union.
The firm is breaking the law.

RL*******US
I dont want to give any star to kileycosmetics. Its a scam. I ordered items 2 months back worth 70$ and I did not receive my item. I have been sending emails to the customer service and they are absolutely worthless. They send me automated emails that my product is on transit and that I should contact my local post office which I did several times and they have no clue. This is a complete scam! Please do not order from this brand. They take your money and then send you stupid emails

Truly horrible customer service. Even to customers who have made half a dozen purchases. When something goes wrong (they sent lipsticks that are misproductions) they expect the customer to PAY for return shipping when the mistake is theirs. I have no problem returning, but I have a HUGE problem paying to return something that should have been pristine!

If I had to rank different products of Kylie cosmetics on the first step will be the Lip Kit, eyeshadow palette second and face palette thirs and Kyliner fourth it is in terms of my personal favourites.
That girl knows how to make some pretty spectacular products)

I ordered a package, however it was not delivered at the right adres, which was mainly my fault.
However, I send an email to kyliecosmetics, and I got an immediate response, which said they would give me my money back (which I got 2 days afterwards). I am very pleased with this and I will definitely be ordering from it again in the future (with the right address).

I just bought the new lip balm trio of her Valentine collection which claim to be 3 flavored lip balms. I tested each and each one feels like Vaseline on the lips so nothing different there. However the ad on her website claims that they are flavored and the ones I received are clearly not flavored. Not that I truly care but don't advertise something if it is not what you claim. Buy yourself Vaseline instead or Aquaphor. The consistency is extremely similar.

Just dont buy it, it is just a waste of money, İ am completely disappointed by the quality of the products, they re Highly hyped but in reality the quality is no better than the cheap chinese producys

Worst customer service service ever. I order some products for a Christmas gift. I should have received it during the first week of December. I didn't get anything and probably USPS lost my package. I wrote right away to their customer service, and they told me to wait. I told me I Had a deadline for December 20th and I needed to get it before that. They waited until December 16th and told me they will finally send another package since I didn't get the first one and that I should wait 7 to 10 business days... They don't listen to you and don't care at all about their customers.

So i was super excited when i finally bought one of kylies liquid lipsticks. I bought Leo and the color looked so beautiful online and when i took it out of the packaging. It took multiple layers to not streak, and i still have streaking problems when i had the layers on. About an hour later, the lipstick starting clumping and specking off. FYI, when i wear lipstick, i sip out of straws and am very careful, but with today's makeup technology that should not be necessary. Nonetheless i did it with kylies matte liquid lip and it still did that. When i tried to take it off, it took four makeup wipes and 10 minutes, which still didn't take it all off and it took skin off my lips leaving them raw. I'm so disappointed. I've been a fan for so long and quite frankly, never $#*!ing again and i buying her products.

I've ordered a lipkit 1,5 months ago and still nothing has arrived! The costumer service is just still copy pasting the same meaningless text to me, and they don't let me to cancel my order or to get a refound because all sales are final. And I literally paid for nothing! Worst service I've seen in my life.

Kylie Cosmetics blush in Winter Kissed is absolutely perfect if you want that super pink but pretty pink on your cheeks this romantic holiday. Looks great on all skin tones and blends out perfect!