• Kylie Cosmetics

Kylie Cosmetics

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Overview

Kylie Cosmetics has a rating of 1.3 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kylie Cosmetics most frequently mention customer service, credit card, and support terrorism problems. Kylie Cosmetics ranks 762nd among Cosmetics sites.

  • Service
    39
  • Value
    42
  • Shipping
    39
  • Returns
    35
  • Quality
    40
Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
15
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How would you rate Kylie Cosmetics?
Top Positive Review

“Great body collection and great customer service!”

Tekenya M.
10/5/19

I absolutely love the coconut body collection! I had a problem with one package that never arrived via FedEx, but her customer service department was prompt and reshipped my missing products, free of charge. I can't wait to see what's next. Great quality products!

Top Critical Review

“Do not buy from here”

Nancy B.
7/6/24

They billed me twice sent 2 orders when I saw 2 confirmations I messaged them 6 times no one got back to me when they finally did they basically said tough luck now I have to charge it back. I'm in complete shock they were horrible

Reviews (243)

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Reviews that mention popular keywords

customer service (34) kylie cosmetics (25)
Thumbnail of user beatrizg9
GB
1 review
2 helpful votes
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June 17th, 2017

I've ordered a lipstick 2 months ago and still nothing has arrived!
The costumer service is horrible, they just copy pasting text to me without reading my message. No refund no costumer service no item. Paid for nothing! HORRIBLE EXPERIENCE!

Thumbnail of user sitares
Germany
1 review
6 helpful votes
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October 12th, 2020

They made from cheap ingredients. Many people say that they deserve their price but i i bought them my skin is awful now although i do not have any allergic.

Thumbnail of user suew816
GB
1 review
0 helpful votes
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February 14th, 2024

Product received is not as illustrated, over expensive postage for a small item in a massive box, I suggest you check the small print clearfully

Service
Value
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Quality
Thumbnail of user reetikar
Canada
1 review
0 helpful votes
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February 16th, 2024

Butter balm was really good and smooth. Loved it. I tried the shade brown.
I also tried peach glow for lips and cheeks. It was awesome

Thumbnail of user ashleyc689
Germany
1 review
12 helpful votes
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October 12th, 2020

Expensive products but very poor quality, felt like cheated Absolutely, Not Recommended! Shipping also took too long, customer service does not answer any problems! They don't even give a refund...

Thumbnail of user kriss118
Florida
3 reviews
35 helpful votes
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February 1st, 2022

No eyeshadow singles to fill your empty single palette you previously purchased, no previous eyeshadow palettes- only the 2 most recent ones available and some of the best selling lipstick shades and glosses have been discontinued. It SUCKS now. Kylie obviously doesn't care that her money making brand went to complete utter crap. DO NOT RECOMMEND. AWFUL F GRADE BRAND ANYMORE.

Tip for consumers:
Tip: Do NOT purchase.

Products used:
DISCONTINUED MULTIPLE eyeshadow palettes, DISCONTINUED eyeshadow singled for $24 empty palette for the singles which are DISCONTINUED, Favorite lipstick and lipgloss shades that are DISCONTINUED. New items are JUNK.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamj166
Kenya
1 review
1 helpful vote
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July 18th, 2018

My girlfriend can't shut up about the lipstick from Kylie. Personally I don't know why it's all that. Shipping and handling is on point regardless. Price point OK as well.

Thumbnail of user zendayal
Azerbaijan
2 reviews
2 helpful votes
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October 17th, 2020

Kept buying them on the hype but it is definitely an overpriced and low quality brand. My skin got so irritated and I dont even have a sensitive skin!

Thumbnail of user ilsat1
Pennsylvania
1 review
1 helpful vote
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April 21st, 2022

Her eyebrow liners break when you are applying it, they are so thin and it has just a little piece of liner a very small amount. I will stick with the Sally's Beauty Supplies

Thumbnail of user uea
Pakistan
7 reviews
3 helpful votes
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January 20th, 2021

I loved it! As a ways as I might be involved, it's miles quite an agreeable help. I've made numerous requests, and from right here you could likewise get this fantastic help.

Thumbnail of user alicew55
Australia
3 reviews
7 helpful votes
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November 6th, 2016

Purchased 2 lip kits on 22/10 and came fairly fast for international shipping - 3/11. There were no difficulties with the purchase and the packaging is good.

Thumbnail of user gabrielled12
Kenya
1 review
5 helpful votes
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August 2nd, 2018

DO NOT think that simply because a certain shade or a particular lip gloss color makes the princess Kylie look great it will work on just anyone. Pick very carefully.

Thumbnail of user lb473
Massachusetts
3 reviews
20 helpful votes
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December 26th, 2019

Purchased two of bundle at the holidays and wanted to return one since I had not wanted two and the additional purchase was in error however Kylie Cosmetics doesn't have a return policy AT ALL for anyone I went all the way to the California consumer mediations board nope they stood behind Kylie cosmetics and I'm stuck with a bundle of crap because my daughter now says that the makeup is poor quality

Thumbnail of user jenniferk852
Poland
3 reviews
9 helpful votes
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October 12th, 2020

İt made my skins horrible!
Why are you selling this kind of stuff?! What is your purpose?! Do you want to make people ugly?!
I won't use it again.
Strongly unrecommended!

Thumbnail of user kristinep123
Illinois
1 review
3 helpful votes
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March 10th, 2023

OMG who want 5o pay for the name the makeup is so over priced. Same pigmentation as the dollar stor not kidding.

Save you money and buy something else better

Products used:
Threw them away

Service
Value
Shipping
Returns
Quality
Thumbnail of user melidag
New Jersey
1 review
7 helpful votes
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January 19th, 2022

My grandmother bought a Kylie Skin Set recently and when she tried using the moisturizer with a pump nothing would come out so she pumped 53 times until some product would come out and when it did it was just a little squirt. After 3 weeks of using it she cut it open and there was no product inside! She emailed customer service and they said that they would respond in 48 hours but it has been 2 weeks and they have still not responded. WOULD NOT RECOMMEND!

Thumbnail of user narminh3
Poland
1 review
0 helpful votes
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October 17th, 2020

Terrible products help to support and finance terrorism more than ever in Azerbaijan. If you are a human, do not support terrorism, stop killing children in my country. Stop Armenian Terrorism!

Thumbnail of user khylem
Singapore
2 reviews
1 helpful vote
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October 12th, 2020

After use of these product it begin to burn my skin. My lips start to swallow. İt was nightmare. My doctor said they use some chemicals unsuitable for skin.

Thumbnail of user zulemae
Texas
1 review
6 helpful votes
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July 21st, 2020

Color not the same as picture. Looks like an orange brown on me. On the picture the color is darker and and is more of a pink brown which is what I wanted

Thumbnail of user magdalenab25
New York
1 review
3 helpful votes
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October 12th, 2020

Kylie and her Kardashian sisters support terrorists. Kylie and her sister- Kim Kardashian donated 1$ million to Armenia Fund. Armenia use it to kill civil Azerbaijanis. They are child killer

Thumbnail of user fatiag
Netherlands
2 reviews
3 helpful votes
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October 12th, 2020

They are very bad and waste products. They are very low quality. It is a waste of money. At the same time, it is not a good idea to buy the products of people who support terrorism.

Thumbnail of user timb1151
Wisconsin
1 review
1 helpful vote
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February 16th, 2022
Verified purchase

I purchased 2 items during the holiday sale for a friend of mine from the Kylie Cosmetics EU website. One of the items ended up going Out of Stock after I placed my order during the sale so they only ended up shipping one of my items at the time with a Partially fulfilled open order. I was fine with that figuring as soon as they restocked they would ship my other item. After waiting almost 2 months I noticed the other item I had purchased had become available again on their website with the Add to Cart button instead of the Notify Me button. So I sent customer service a simple question if the order would be shipping soon. After I provided all the info they made me provide for a simple question, I get an email stating my order was refunded. I didn't ask for a refund, I asked if it would be shipping soon. When I questioned why they canceled my order and refunded the CS rep said that it was out of stock and they didn't know when it would restock. REALLY? Why in the world would it be available to add to cart again if it was OOS? Basically it was a clear case of not wanting to fulfill an order that was on sale and pay for shipping again instead they wanted me to reorder and pay full price and either add more items or to pay for shipping. Seriously what a joke! Save yourself the pain and agony and just order from another cosmetic site instead of dealing with the crap they put you through.

Tip for consumers:
Just know that you may or may not get your order fulfilled and that Customer Service is rather useless.

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user joselyng
New Jersey
2 reviews
7 helpful votes
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March 9th, 2017

So I notice a lot of negative comments about Kylie Cosmetics which kinda surprises me but anyway, my personal review here. I have bought from Kylie cosmetics like 5 times already and I have to say I honestly love the lip kits, i recently bought the kylighter but I have not tried it yet. The lip kits are awesome and i like them a lot. I never have trouble with shipping, i always get it in like 4 days. Shipping is always on point. Quality? I don't complain. I will post a photo of one of the lip kits, this was the christmas edition, "Merry" and then the other photo is KOKO with "literally" gloss on top. I would also like to add that one time they sent me the wrong lip kit color so i contacted costumer service and they replied the same day in less than an hour. I showed proof and all and they sent me the correct lip kit I ordered and let me keep the wrong one they send. If you complain about costumer service from Kylie cosmetics then you haven't see Fashion Nova yet lmfao its 20 times worse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user farachn
Netherlands
1 review
1 helpful vote
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October 12th, 2020

By supporting terrorism and spreading false information about a political conflict about a country makes you the such an awfull influencer and a discriminator!

Thumbnail of user annac688
GB
1 review
0 helpful votes
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October 12th, 2020

I gave it was not worth the money at all. I do not suggest. Very bad. I wouldn't wait like that. The cargo was also bad. When I opened the package it was a crush.

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About the business

Shop Kylie Cosmetics? By Kylie Jenner official website for exclusive access to Kylie? ۪s makeup products. Get free shipping on Liquid Lipsticks, Lip Kits, Eye Shadow Palettes, Highlighters, Glosses and more!

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