Kylie Cosmetics has a rating of 1.3 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kylie Cosmetics most frequently mention customer service, credit card, and support terrorism problems. Kylie Cosmetics ranks 762nd among Cosmetics sites.
I absolutely love the coconut body collection! I had a problem with one package that never arrived via FedEx, but her customer service department was prompt and reshipped my missing products, free of charge. I can't wait to see what's next. Great quality products!
They billed me twice sent 2 orders when I saw 2 confirmations I messaged them 6 times no one got back to me when they finally did they basically said tough luck now I have to charge it back. I'm in complete shock they were horrible
Disgusting product's disgustin ruined disgusting product's disgustin ruined disgusting product's disgustin ruined disgusting product's disgustin ruined
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Thought about purchasing Kylie cosmetics, but seeing and reading the bad reviews… well yikes. Not going to waste my money on terrible products. I'll stick with Sephora!
It's extremely disappointing when foreigners who are just trying to take advantage of Black Friday deals to actually be able to afford these luxuries, just get penalised and are given no help to actually rectify the matter from the brand.
Order placed during Black Friday sale, order went through.
My bank account was deducted and then refunded just to find out the order was cancelled.
Customer service was of no assistance to try and help the working class who are trying afford these luxuries with a crushing exchange rate while still supporting the brand.
The attitude was just we are sorry, Please feel free to contact us again if you have further questions, happy to help!
Happy help? Really I given multiple solutions like creating a new cart with the same discounts, a separate payment link so I could try again or even an in-store discount for when I am in the states.
As these discounts are the only way foreigners are able to afford such things.
Which was all met with "If you would like you can follow Kylie on her socials here and subscribe to our email list here for all updates and promotions".
I can't get an order I made with my own credit card and then told too bad try again later.
As the solution given is to have to pay full price in future, or wait for another promotion while increasing the brands instagram following, if I am to order again because it could of somehow been fraudulent transaction but the client (me) is saying it's not.
Is there no sense of brand appreciate of the consumer?
Utterly disgusted that there's no sense loyalty to the consumer base.
Is this really in service to the customer?
Customer service sucks. My last purchase was NOT successful. Did not get my lip gloss. And after 3 attempts, nobody has gotten back to me.
Tip for consumers:
The company needs better customer service.
Products used:
Make up remover
I don't understand why it looks good but when you bought its not the same like photos. So bad quality and smells bad.
My skin is literally oily after this products and it's smells so bad, don't recommend it. So sad that I spent money
Products have very bad quality, and also very high prices for them. The worst cosmetics ever. Don't recommend to anyone
I just wasted my money too bad! Can't believe The quality of the products is so poor! Not advisable, guys!
It is just horrible. Nothing is right. Doesn't get any worse than this. Stay away!. Why do they even sell?
I don't like it. They were all scattered. I'll return it. I'm not taking Kylie Cosmetics again. Very bad.
Very terrible quality of products, has very awful outcomes on skin, i strongly recommend not to buy these cosmetics
I made a purchase one day before a big sale and they would not honor a price adjustment or a return which could have saved me almost $50.
Tip for consumers:
Decent product but you should buy it elsewhere, like Ulta.
Products used:
Lip kits
Don't buy these products they are unsafe and gross and unhealthy, I've bought 2 thing from this site but as I was saying it is unsafe
So so bad! I don't like it. Just terrible product in my opinion. And Kylie Jenner supports terrorism!
So I recieved my Kylie lips kits I really like them they are a bit lighter than I expected the price is still a bit expensive but the feel amazing and does last long the colors a recieved was Kristen, Kourt K, and Posie K I'm now currently waiting for my kyshadows
I will never support someone who was born rich and is a snob and a bully to everyone who dosen't look like her or who is rich like her... Same for Hailey bieber
#Team Selena Gomez
Very bad and poor quality.and I do not advise anyone.The products are very expensive.not worth the money we give. Will not use it anymore
I absolutely hated the gloss. It is super sticky and does not glide on easy. The colors were pretty enough, but it feels cheap.
Products used:
Lip gloss
I just got update and i wanna share with yall there newest eyeshadow palette that launched is having massive bad reviews already.
Many of the products I bought turned out to be of poor quality. No one sees his work and I tell everyone not to buy anything from this company
Quality not worth the money i paid.
Too expensive, bad quality and terrible customer service.
Wouldn't recommend to anyone
This is definitely my favorite brand! Great quality, great value, i am definitely going to be a loyal customer for skin care products!
I ordered a product from here 3 months ago. They informed that your order will be delivered in 3 weeks between 1 month, but almost 3 months passed away, I couldn't get my product yet! JUST DISGUSTING
I have never had acne, but this product made me brake out like I'm 14 yo. Wtf is in it? It doesn't even have spf.
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