• Kylie Cosmetics

Kylie Cosmetics

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Overview

Kylie Cosmetics has a rating of 1.3 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kylie Cosmetics most frequently mention customer service, credit card, and support terrorism problems. Kylie Cosmetics ranks 762nd among Cosmetics sites.

  • Service
    39
  • Value
    42
  • Shipping
    39
  • Returns
    35
  • Quality
    40
Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
15
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How would you rate Kylie Cosmetics?
Top Positive Review

“Great body collection and great customer service!”

Tekenya M.
10/5/19

I absolutely love the coconut body collection! I had a problem with one package that never arrived via FedEx, but her customer service department was prompt and reshipped my missing products, free of charge. I can't wait to see what's next. Great quality products!

Top Critical Review

“Do not buy from here”

Nancy B.
7/6/24

They billed me twice sent 2 orders when I saw 2 confirmations I messaged them 6 times no one got back to me when they finally did they basically said tough luck now I have to charge it back. I'm in complete shock they were horrible

Reviews (243)

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Reviews that mention popular keywords

customer service (34) kylie cosmetics (25)
Thumbnail of user janem776
GB
1 review
2 helpful votes
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October 12th, 2020

The product is very bad. I did not like it at all. They deceive people with lies. I do not recommend buying

Thumbnail of user chloen46
Mississippi
0 reviews
0 helpful votes
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January 18th, 2022

Way to my much money for spray bottles to break and not work. Definitely not what is advertised. Would never buy again.

Tip for consumers:
Color are not same as shown

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Service
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Returns
Quality
Thumbnail of user zuleykhab
Japan
3 reviews
4 helpful votes
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October 12th, 2020

Poor quality, created acne on my skin and made my skin extremely oily.Not worth buying, at the same time it is expensive.

Thumbnail of user ell9
GB
3 reviews
5 helpful votes
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October 12th, 2020

I have had the worse acnes since I started using Kylie products. It was such a disappointment:(
And I never got aches before :(

Thumbnail of user haileys43
Florida
3 reviews
6 helpful votes
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October 12th, 2020

Kylie products are all terrible. I don't recommend it to anyone. There are more beautiful brands at much more affordable prices.

Thumbnail of user allenh213
Netherlands
3 reviews
0 helpful votes
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October 17th, 2020

This is first and last time to get these products, ugly ones. Smells very bad and quality is worse. Sephora forever!

Thumbnail of user christinak206
India
3 reviews
4 helpful votes
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October 12th, 2020

I didn't know your cosmetics burn skin and do harm. But i trusted you. I don't recommend to anyone. Bad quality!

Thumbnail of user mellamoe
Armenia
1 review
3 helpful votes
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October 14th, 2020

Im really amazed with this products, the quality is pretty awesome its my favv, I really recomend it <3

Thumbnail of user michelag2
GB
1 review
0 helpful votes
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October 12th, 2020

Doesn't match with what I order. It is different from picture. I ordered orange one. But I got something awful.

Thumbnail of user larinaz
France
3 reviews
5 helpful votes
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October 12th, 2020

There was no color as seen in the photo. Unfortunately so bad! I paid money for nothing, I was not satisfied with the lipstick!

Thumbnail of user tamilak1
Ukraine
1 review
2 helpful votes
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October 12th, 2020

It is the worst product I've bought ever. Eyeliner is so bad and so expensive.
Packing was bad. I don't even speak about lipstick

Thumbnail of user ramilaj
Malaysia
1 review
0 helpful votes
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October 13th, 2020

Low quality with exaggerated prices! Not good for value at all. I personally bought massacres and really regretted. I don't recommend it at all.

Thumbnail of user marias1198
Florida
2 reviews
5 helpful votes
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October 12th, 2020

I didn't like some products, especially mascaras and lipsticks, in my opinion, they need some changes

Thumbnail of user tulipj
Poland
3 reviews
2 helpful votes
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October 12th, 2020

So bad product. İ can't understand how we use these are? There are expensive and low quality. İ don't love these

Thumbnail of user catherinec495
Romania
2 reviews
2 helpful votes
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October 12th, 2020

Poor quality! Waste of money. They should money on quality not ads. Felt regret to buy it.it took me long to get it

Thumbnail of user wj51
Saudi Arabia
1 review
1 helpful vote
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November 13th, 2020

I placed my order on Sep 20 and until now I have not got it yet, and the refused to refund my money!

Thumbnail of user luisaj9
California
2 reviews
2 helpful votes
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October 12th, 2020

Very bad. I did not like it at all. It is not worth using. They are low quality products. I don't take advice.

Thumbnail of user aishana
GB
1 review
0 helpful votes
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October 17th, 2020

The worst lip pencil that I used. The quality is pretty bad. I regret buying. I will never shop from you again.

Thumbnail of user alisaj21
Florida
3 reviews
2 helpful votes
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October 12th, 2020

Terrible products.
I bought a month ago and immediately after using it I got allergic.
I've been treated by a dermatologist for a month now!

Thumbnail of user shuriel
Canada
3 reviews
5 helpful votes
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November 27th, 2018

I have very mixed feelings for this website. First of all, if you want genuinely great quality makeup with cute packaging then I highly reccommend it, because the products themselves I love. The customer service, shipping, etc i'm not the biggest fan of. As far as cost of items, some of them are quite expensive but most of the time you're getting what you pay for. The scary part is when you checkout and the amount is already crazy and then you get a notification for how much it charged your card and it's alot more! I know it's because of the exchange rate (being in Canada) and that's perfectly fine but just be aware of that before you go into a panic like I did the first time lol, and shipping takes weeks! What caused me to write this review in general is what just recently happened to me when I ordered some of the new holiday collection. I got on there the second it launched and purchased almost $200 of product. I texted my mom right away and told her I got stuff and she told me that she ordered me the bundle for Christmas. So obviously I felt horrible and straight away emailed the customer service telling them what happened and if I could please cancel my order. They got back to me right away and asked for my order number so I sent it to them. I then spent the rest of the day checking my email every 5 minutes waiting to see if they could do it. After about 4 hours they got back to me and said that it was already in the packing process (bs) and there was nothing they could do. So basically, beware that you can not at all cancel an order once it is placed even if you contact them directly after. I'm upset about it because I know that they probably could have, and i'll still order from them because the makeup is great, but I won't at Christmas time and any other time I will really make sure it's what I want before I click checkout

Thumbnail of user zarinah
New Jersey
1 review
3 helpful votes
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October 12th, 2020

These products caused acne on my skin, it is very very bad my skin became oily and red, I was very disappointed, I gave so much money, it got worse

Thumbnail of user allanas1
Switzerland
3 reviews
0 helpful votes
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October 12th, 2020

The cosmetics are very bad and their quality are bad too. When i test skin care set my skin began burn

Thumbnail of user mickelg3
GB
1 review
0 helpful votes
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October 22nd, 2020

Don't waste money. Try another company products. I wish didn't buy this product. I don't advise anyone.

Thumbnail of user aytadja
GB
1 review
2 helpful votes
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October 12th, 2020

I didn't like the consistency, very dry consistency and it bad for dry skin, I'm disappointed that I ordered this

Thumbnail of user sevincg
Georgia
3 reviews
2 helpful votes
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October 12th, 2020

Kylie supports terrorism
I don't want to pay money to a person who supports terrorism
Harmful thing. Stop using it!

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About the business

Shop Kylie Cosmetics? By Kylie Jenner official website for exclusive access to Kylie? ۪s makeup products. Get free shipping on Liquid Lipsticks, Lip Kits, Eye Shadow Palettes, Highlighters, Glosses and more!

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