Lajerrio

So I just want to say how delighted I am with my engagement ring! And of course the service is amazing. Lajerrio have crafted this beautiful ring and engraved it beautifully. The white Safire shines like diamonds and the comments I've had are so lovely. A massive thank you to all at lajerrio I will absolutely be ordering more jewellery from here. I read some not very nice reviews, however I can only stress to anyone wanting to purchase this jewellery to look past them as i did. The ring is impeccable.

Shipping (free) took longer than myself being the impatient person that I am. But as everything happened the sites were always updated. Very happy with my order! Love my ring and my mom got it to were both very happy!

Just an update on my ring and they actually reached out from a fb comment!

I paid to have faster shipping and it took forever to get to me. I was not sent updated shipping information until I reached out asking about my order and even then did not hear back for a while. I am happy with my purchase and really liked the packaging it came in. I ordered a size smaller than my ring size because I have been losing weight and It still feels really big. Overall happy with purchase

Slow email response

I finally received the necklace I ordered for my husband's birthday and was shocked to see it looked nothing line the photo on their website. I received a picture behind a piece of glass. I looked so cheap an nothing like what was advertised. Will not order from them again

The only thing is it took so long to get it and I think if ur company can update thru email every 3 to 1 month letting the customers know that u are working on order. I had to send email regarding this order

Heard about the website through a friend. Easy to navigate, and place order. Delivered in well packaged prompt manner. For whatever reason I never received tracking info, but in the midst of trying to aquire it packages were delivered.

The pendant is bigger than it looks on the website, but it is even more beautiful in person! While it says it's for feminine-presenting people, it looks great on all genders. The only thing I didn't like is the lack of package tracking and less communication regarding status and shipping in general. With that said, I'm still very happy with the product I received!

Ordered a pink garnet and they sent a ugly ring with a brown stone with absolutely no sparkle. The company is run out of China and it cost me $28 to ship it back to China for the product I paid $99 for. The ring looked like it cost $5.99 at the Dollar General.

BUYER BEWARE! Ordered a ring for my mom. Took forever to come, then when it finally came, it was nothing like the picture. Looked cheap like something you ca grab fr Amazon... Smh Tried resolving return but the address on the item is not correct! Wants you to return to China! $40 plus dollars!

TERRIBLE! Definitely a scam!

I placed an order and in over a month I never received my order. When I asked about my order they sent me a fake tracking slip number and said that their "system was down." It has been 34 days and I still have not received anything from them. Just plain horrible!

When i made my purchase, i paid $25 for three day shipping. It took more than 3 weeks to receive my order! I emailed the company about the problem as i needed the ring i ordered fort that weekend. They did not respond until three days later sending me a list of 12 days processing time and another 12 days to receive the order. I asked for a refund on the expedited shipping and have not to this day received one! Worst customer service I've ever seen. Literally. I will never be using this company again for anything. Please do not give this company patronage for your own well being.

i did not get a response to my concern until over 72 hours later and it was a list of guidelines as to how the expedited shipping for this company does not exist. i did not receive my order like i should have in the time i needed it. nor did i receive my refund for the fast shipping. i am beyond furious and telling everyone how this is a scam and the worst customer service I've ever dealt with. i would send the order back as i don't need it anymore and ask for a full refund but i know I'd never see it! fully disgusted.

The photos are not accurate they must use the stock photo with diamonds because the ring I got didn't match the photo of it at all not one bit want to return they still haven't gotten back to me on how to do that very disappointed will not reorder

I told him like a week and a half two weeks ago I wanted to return it that it was not at all the quality I'm used to and they still haven't gotten back to me with any information whatsoever I sincerely doubt they'll even publish this review

The rings I purchased were not as nice as the first set. The gems look cloudy & scratched my ring each time I put them on. The shipping was terrible as I paid for 3 day shipping & it arrived snail mail in 8 days. I had to email the company several times for my refund. She have not gotten it back! I will never use them again. NEVER!

Very slow & poor communication. Had to ask for the same thing several times. Awful customer service. I hate I even purchased from this company!

Delivery was over a week slower than anticipated. The only delivery time I saw on the website was "7-12 business days," which is why I ordered when I did.

It is stated elsewhere about possible extended production/delivery times but it isn't clearly seen on the website. I had to postpone my original proposal date due to the slow delivery time.

I emailed Lajerrio with my concerns. A representative got back with me promptly and apologized. I am not angry, things happen in life, but I do think it should be more clear on the estimated production/delivery times.

She responded promptly, explained, and apologized for the delay.

Received this stunning set and am very happy I purchased this. Nice and sparkly and have gotten really good feedback and compliments. Like the wide band, which really suits my hand. Had some questions prior to buying and the company responded promptly and answered them with good information. This company is a great find!

It was delivered just as I was told. Beautiful ring and love the jewelry box. Also came with a polishing cloth. It is perfect for my finger... I definitely would recommend this site for any kind of jewelry and advice on care. Perfect!

They reminded me that it was being hand made so patience is key...well worth the time and wait!!

The website is easy enough to get around and I just absolutely LOVE your rings! The only issue I have is that Lajerrio is very lacking in updating customers on the status of their orders. I had to reach out to get the tracking number for the previous order. They had shipped it out but they never notified me. So that's the only thing that needs a bit of work. Their products are lovely over all and I will be (already placed another order) shopping here again.

The ring was delivered as late as possible on the schedule so that you would have little luck sending it back in time to get a refund but since mine was "on sale" it was not eligible for refund. The ring looked gaudy and tacky not at all like the video on the add. The only reason I gave a 2 instead of a one was the nice packaging and the free gift which made my niece a nice trinket. I definitely wouldn't order from them again-

If this company knows it will take some time to ship. Then the options for shipping and paying for quick shipping should not be an option. I paid an extra 20 for the product to be here in 4 to 6 business days. I did not receive my product until 16 days later. If I would have known it was going to be shipped regularly I would have just had regular shipping.

I could not get a hold of anyone. I thought I did not pay for it and almost bought the product twice.
I sent it two emails with no response after the 7th day, when it was supposed to be 4-6 days

The shipping does take a while, but it's SO WORTH IT. I ordered two of these rings as promise rings for my girlfriend and I, and we both are so in love with them. Truly one of the most stunning items I own. They are beautiful handcrafted rings. I highly suggest this shop.

I waited about a month before giving this a review, and I'm very impressed. I barely take it off besides showering, washing lots of baby bottles, or cutting meat- so I wear it quite a lot! It has not tarnished and it looks just as good as the day I opened it! Very very happy with the way this purchase turned out

They makes them so beautifully and I couldn't ask for better! She's so sweet too and even if you don't pay for tracking she still lets you know when it leaves her country. This is my second time purchasing from this shop and I'm blown away every time.

My item doesn't fit and it is taking a long time to get a response so that I can return it. There should a packaging slip placed inside your order in case you can not wear or dislike the item in person. My item was not custom made.

I’m still waiting on someone to send me an approval response so I can send the item back since I cannot wear it.