Lajerrio

Not what I was expecting stone on top way too big Diamond on side not as large as expected plus ring size is too big. But the quality is excellent would like to return and choose a different ring. Thanks

Can’t get no customer service just email very frustrating

Couldn't access 20% off coupon because they didn't provide a space to put the code and shipping is $18. So scam? Yeah probably. The ring is what I wanted, but it's not sterling silver, so yeah- rip off

My fiance and I ordered me a ring and they emailed us saying thank you for you order. Then NEVER sent the ring, so we emailed them back asking for the tracking number and they say that they can't find the order anywhere and we have to reorder...? So I we emailed them a screen shot of their email thanking us for our order. Then they email us back today saying they cancelled the order... and that we need to reorder but they already took the money from my fiance' s account. We already talked to the bank. Is this website even legitimate because I've been emailing and they are NOT responding.

Placed an order for an opal nearly a month in advance of a birthday. Nearly two weeks later I received an email saying a problem with shipping address. Paid extra to have it re-sent to same address. Ten days later, I had to reach out again. Several emails later and a belated birthday gift, it arrived and it is beautiful.

It would have been simpler if a phone conversation could've been done.

It took about 2 weeks for my ring to ship which I was aware about because it was in the FAQ but shipping was fast! This ring surpassed my expectations! It fits perfectly and is beautiful. It's my new favorite piece of jewelry and I just bought another ring from this shop!

I ordered 2 rings for our renewal of vows. One ring was missing and when I followed up, that was the only time they informed me that they were out of stock. We had to run to buy a ring at the mall because we were going out of the country the day after. Poor communication.

They apologized for the poor communication and the missing ring.

This is the 3rd or 4th ring I've ordered from Lajerrio, they have all been stunning. They are well made, they hold up for a long time and don't tarnish or turn your finger green. I get tons of compliments on the rings. Its so nice to be able to have something that looks like it costs thousands of dollars but yet is incredibly affordable.

I love all of the options Lajerrio offers. There was a heart setting I wish they offered with other styles since hearts are my husbands signature choice for all of my jewelry, but overall they have a good selection of products to choose from. On some of there pieces I wish they would list a caret size as online shopping can be hard especially when you cant see the ring on someone's hand or in person. So you can't always tell the true scale.

My only real complaint is the shipping. Regardless if I pay express shipping or get regular shipping my rings both took about the exact amount of time to arrive. It just depended on how long it sat in the "production/preparation" phase.

This was an extremely unpleasant experience. I ordered on January 10.2020 you would think by also paying an extra $20 that you would have your ring in a timely matter. I was wrong. The status has said ready to ship for 2 weeks. When I mentioned this Joy said it was an error in the system and that my ring was still being made. I was told 9-11 business days until I had my ring. When that time passed I asked for shipping date. Joy said they were on holiday and my ring wouldn't come until February. If my ring would have been "made from the moment I ordered " I would have it by now. There is no number to call only email and they reply once every couple of days to you. I was told if I did not want to wait I could cancel. Are you f****** serious? I waited all this time and now you say I can cancel? I want what I paid for! I will never order from this company again. I am still waiting on the ring 2/2/20.

My husband and I have been ordering from this site for 3 years now and I have never been disappointed thank you for giving us beautiful jewelry that doesn't lose it's Luster. It's inexpensive but look very expensive thank you so much.

It took almost a month or more for my order to arrive. I paid extra for three day shipping. Well that didn't happen. Still took another week and a half for my order to arrive. Will not purchase from this company again.

The piece itself was beautiful. Worth every penny. Customer support did their best but the wait time from order to completion of product was terrible. I understand Covid played a part but it still took almost two months. Would still recommend with encouragement to be patient because I'm sure the quality of the piece will be worth it.

It was just a bad situation due to Covid. No one could expedite the process anymore than it already was.

The ring I ordered and received is beautiful as is the gift box it came in.

My ONLY issue is with the time it took to get from Lajerrio to me.

That said, with personnel shortages plaguing every industry, I'm not surprised there was a delay (Ordered 2. 1. 22, received 3. 4. 22).

Overall, great experience and a beautiful ring the GF just loves.

Thanks Lajerrio!

Delivery took a little longer than I expected but it was certainly worth the wait. The ring is gorgeous, fits perfectly and the packaging is beautiful too (great for a gift too).

I will certainly be ordering something else.

I emailed inquiring about delivery. Customer service responded right away.

This Company is the example of what a Company should Be! The customer service was above and beyond! This is truly a blessing to see. Thank you so much for restoring what was lost through other companies that just Don't care about the customer!

At first I wasn't sure… decided to order a few things. Everything came as describe. The gift boxes was bent due to the carriers. Bit the product was in good shape. Now to see how the quality is over time. This will determine if I order again

Timely response when reaching out to customer service

When I received order, I thought the ring was very pretty and it fit well. In less than a week of wearing the ring, I noticed that the rhodium plating was already coming off. I am very displeased by this. The quality of the ring was not as advertised or expected. I could have gotten better quality and paid much less elsewhere. I honestly think you should replace the ring or refund my money if your quality cannot be better than the one I received.

I love the ring but a size 6 is there true size 7. I have been a size 7 all my life and even went to a jewelry store to be sized again. This will be the second ring purchased that has not fit. I took the advice of others and went a half size lower and ordered a 6.5 and it was still to big.

The rings were beautiful the couple rings with the hearts were smaller then expected and can't really see the diamonds on the female one but good for the price the shipping took way longer then it should have considering I paid $25 for the fastest shipping and my friend who got the free shipping received hers before me. The company is refunding most of the money for the shipping because of the time it took and I think the customer service has been amazing with everything. Overall I would probably go through them again as long as the rings hold up so far no issues but it's only been a couple days.

They are refunding most of the money for my shipping because of the time it took to get them and they have been really helpful

The ring came in a little earlier than expected, which was perfect, because my husbands came in only 2 days prior to mine. It came wonderfully packaged and was very safe, going all the way from a huge box, down to the small ring box. I've been wearing it for about a week now, and I do have a small complaint. The paint is already starting to chip off in a couple small areas. As this is the ring I wear on a daily basis that is very saddening to me, because the chipping paint makes me feel as though it's just not goin to last as long as I'd hoped.

The picture of the item I purchased was beautiful. The product I received looked nothing like what I ordered. It looked like something an 8 year old would produce at summer camp craft time.

Bizarrely it came in a beautiful gift box. The box was nicer than the pendant.

No response.

The item purchased was described as a dark blue sapphire ring. The item received was teal/aquamarine with two blemishes in the stone. I have contacted customer service to return the item for refund and have not received instructions to date. I'm very disappointed

I contacted customer service to receive instructions to return the item and receive refund. I was asked to send photos of the item for no justifiable reason. I have sent photos as requested with no reply regarding how to return.

I would give them 0 stars, if it would let me. I ordered my rings on October 17th, 2022. Here we are, January 6th, 2023 and still no rings. They said 1st shipment was lost. They said they sent again. Tracking # they gave me claimed it made it to LAX and was stuck in transit, but info never updated. They will NOT refund my money. DO NOT BUY FROM THIS COMPANY!