Lajerrio

I am livid! My order has been sitting at the local Fed Ex office for 2 days and according to Fed Ex they are not allowed to deliver it for another 2 days per instructions of rhe seller. If I order something I expect to receive it as soon as possible not on some random date.
Also when I went to us3 their chat system, they gave me the tracking number... ummm. Not anything close to my question. Then when I asked why I can't get the ring now, "Joy" ended the chat. So they refused to handle the matter. Ridiculous!

First I can not believe how long the shipping took.Second I am a adult male and I purchased a bracelet, the non adjustable sizing would probably fit a 10 year old not a adult.Thirdly because of the leather straping I thought if I wet the leather a little bit maybe I could stretch it but as soon as the water touched it the leather fell apart. Yes I feel Ripped off!

My husband bought me the ring for our wedding. I wore it for years until I was out paddleboarding and lost the stone. I ordered a new one in the wrong size. I sent a email and Joy was absolutely amazing. I corrected my size for me. I received my ring within a couple weeks and I am very happy with it.

The original response to my email question was slow, but since then Joy has been very responsive and helpful. In fact, Joy was a joy to work with! Very helpful and followed through with her promise to make sure the ring was sized correctly.

Seeing the photo of the ring in the ad I saw, I thought maybe there was some enhancement to make the large white sapphire appear more sparkly. On receipt of the ring, I was impressed by the perfect cut and polish - and the refraction and sparkle! The thing looks like a Diamond! It's gorgeous! And the whole ring is perfect! Couldn't be happier!

I love the ring that I purchased! It's exquisite and I have received so many compliments. I was very frustrated with the processing time for the ring. I calculated the MAX guaranteed processing time (with a 3 day buffer) and purchased the expidited 3-day shipping in hopes that I would receive the ring prior to the event I was purchasing this for. Unfortunately even with the maximum guaranteed 18 day processing on their website my ring was not shipped until nearly 30 days after purchasing. After many emails back and fourth Lajerrio did offer me $10 dollars back for the extra shipping cost that was no longer helpful to me. I think that Lajerrio should not put "guaranteed" next to their processing time and make sure people understand processing usually takes much longer than what they can guarantee. Overall, I love my ring and it so far feels like fantastic quality especially for the price.

They emailed me back the majority of the time, however, I did need to reach out multiple times on one occasion before getting a response. This may be due to the time difference. They gave me $10 back for the extra shipping since I did not receive my ring on time.

Its been nice working with you but my ring wasn't the right size i asked for a size 9 and you guys sent me a 9.5 so im alittle bit disappointed that i can't wear my ring cause it falls off.
But other wise beautiful ring.

My ring was not delivered to the right address but no one got back to me on it. But i was able to get through the delivery company.

Seller did not use my complete address. Product was marked undeliverable. This was a birthday gift for my best friend and it never arrived. A month after my order, I requested a refund. I have not heard anything from seller regarding refund

They said they had my package but to “call the post office.” For what? The post office doesn’t have it

I have found the website to be easy to use. I have made several purchases at different times and Lajerrio delivers! The jewelry that I have previously received is perfect! Great quality, comfort and designs. I truly recommend Lajerrio.

I haven't received a response yet.

I am not even sure this is a legitimate vendor. They took my money and I have yet to receive the product. I sent them and email explaining that I hadn't received the ring.
Instead of a response, they send me a survey to rate the product and my experience.

Non existent

Place item on 10/03 and paid for 2 - 3 day shipping. Product was NEVER DELIVERED in the time I paid for. Contacted customer service and received the same email blaming Covid19 and a shortage work staff but nothing was said on their website that it would take longer to get your item. Item arrived after placing order 4 weeks later. Said they refunding my shipping in 7 to 10 business days and so far after 7 business days have not received refund on shipping

Please please, do not buy from this company LAJERRIO as they are a 1000% scammers, i ordered a ring on the 31/01/2021 for £80.00 and its now the 04/03/2021 and no ring. They have made stupid reason for not sending the ring and somebody called joy just sent e mails and no contact phone number.

Ordered a bridal set from Lajerrio which took over a month to finally receive, which I guess I'm one of the lucky ones that ACTUALLY received my order (thats why they even get 1 star from me) had the ring 2 weeks and a stone fell out. I tried contacting their "customer service" and was ignored past the time the "30 day money back guarentee" was valid. Then was ignored completely when I asked to get the ring fixed not even replaced. The rings are pretty, however not durable for every day wear. I DO NOT recommend wasting your money or your time and aggravation.

I ordered 2 rings which both ran VERY small. I wanted to send them back for a refund and FINALLY got a return authorization and did everything they asked me to do for a refund. I sent the package back on 10/12/2020, costing me $53.45. The package was in customs for months and the package came back to me in April of 2021 (packaging was in bad shape) with no explanation as to why it was returned. To this day, after numerous outreaches to LaJerrio, NO ONE has bothered to even respond. Customer Service is a sham - the link doesn't go anywhere.

I went onto the website and saw a beautiful wedding set and was thrilled! I hurriedly ordered the set, expecting my package to take weeks to arrive, but it only took a few days! It was like the Mailman said, Surprise!

I was worried about being scammed but it proved I worried for nothing. The ring I received was so much more beautiful than in the picture and the packaging that came with it I was in awe in how much care they took with every step. Will definitely buy again.

First jewelry website that you really get what is in the picture, if you are interested in a big stone ring is what you get, other site advertise nice rings with big stones and what you get is a reduced size that has nothing to do with the picture, the description is accurate also, so no surprises here and is what I like about Lajerrio, in addition to the quality of the cut in the stones.

This ring is more beautiful and mesmerizing in person. I dreamt about a moonstone ring like this one for so long, and I finally found it. I couldn't be happier. It shipped right on time, coming sooner than expected.

I have to say that I had a couple of issues with ordering this item. First, I had no idea that when you ordered an item that they had to create it. That wasn't mentioned in the item description or anywhere on the site. So it ended up taking a few extra weeks to get the item than what I originally thought it was going to (Not to mention it came from China, which was also not mentioned anywhere on the site, which also made it take longer to get here). The second thing that was an issue for me was the fact that I ordered a necklace that had a heart shape pendant on the website and when I did finally receive the handcrafted piece, I received a round pendant. My wife loves it and it is a beautiful piece. Just not what I ordered.

Sorry but the ring looks nothing like the picture - I wanted to like it, but it just looks cheap and not at all like what you would imagine a good cz should look like. I am too embarrassed to wear it.

It's absolutely perfect and so so much better than I ever expected from the pictures. My fiancé adores it! I couldn't be happier! It looks amazing and she's gotten so many compliments on it as have I. Thank you for making this so perfect! :) 10/10 would recommend

In my opinion this is a piece of art. Beautiful ring and suprisingly fast shipping to UK. The Diamant shines in multiple colour and is to 100% a eyecatcher. The support is very good and fast in replying. I'm very happy about the order.

I ordered a bridal set, but it was too large. I went to a reputable jeweler to get it sized, but was informed that it could not be resized do to the design of the rings and the stones that went all the way around. I attempted to return the rings, and went through several days of emails back and forth before being denied a refund because I took the tiny, sticky jewelry tag off of the ring. (Which I had mentioned in my very first email) I am not concerned about the money - but requiring that tiny little piece of plastic/paper to be affixed to the ring in order to return it is ridiculous - as I'm sure they are well aware that people pull that off to wear it. And instead of telling me that removing the tag forfeits my refund after the first email, they decided to make me jump through hoops, send them photos, and would go days without responding before finally telling me I would not be receiving a refund.

I am beyond impressed with this beautiful ring. It is rose gold marquise. The size of the stone and the little tiny clusters of three little stones is so stunning. This ring is white sapphire but my aunt who is in love with jewelry didn't know the difference. It came in the mail by DHL and there was a small jewelry box. The jewelry box had my ring in another box inside the jewelry box. How clever.