Lancome

I find the items which they offer rather quality ones. And the prices are reasonable what is quite a rare thing at present.

Great aroma. The best perfume I ever had. Now it's my favorite brand. Also, with the last delivery, I've got a few samples.

I placed an order online with Lancome and received an email providing a tracking number saying "order has now been shipped". The order did not arrive as scheduled and when I tracked it I learned that UPS has never received the shipment.

When I called Lancome customer support they said UPS had not picked up the package, could not tell me when the order would actually "ship" and finally (after strong push from me) admitted that just meant a label was printed! OMG! How deceitful is that? If you don't have the product, say so. I can't imagine any other reason that they would fail to get the package to the carrier. I do know that US laws require them to deliver an online order within 30 days but I can't wait that long for my order! And I have serious doubts if it will be delivered even then.

I contacted UPS and learned that: "It appears that we only received the electronic copy of the shipping label from the shipper on 01/02/21 and we're still waiting for the physical package from them. I understand that the shipper told you that we're not picking up their packages. We cannot check from our end if they already made or scheduled a pickup unless they gave you a Pickup Request Number as reference."

According to Lancome CS, Lancome has no idea when UPS will pick up the order. Now I am wondering... Are they selling products that they don't even have? Is that even legal? A supervisor is supposed to call me back within 30-45 minutes but it has already been 40 minutes since that call. So we will see what story they have for me then.

The bottom line is they should not be printing the shipping label and notifying customers orders have shipped when they have never no intention of scheduling a carrier pickup or getting the package to the carrier and they have no idea of when they will schedule a pickup request. At best, it is a misrepresentation to the customer and at worst is is a flat out lie! Either way, for a company the size of Loreal/Lancome, you should be able to expect some honesty and integrity... both of which are sorely lacking.

"La vie est belle" - this perfume is so... charming. I adore it. Now, even my friend uses it. Have no word to express my appreciation.

Hi, I placed this online order. I received the package today. One of the bonus items that i order was missing. I only ordered 1 item and i had 4 more bonus items on my order because of that order. One of the bonus items was LA VIE EST BELLE EAU DE PARFUM 1OZ. However, instead I only got LA VIE EST BELLE EAU DE PARFUM 0.04 OZ. And when i talk to Lancome representatives, they told me that it was caused by a mistake on the website. But it is not my problem. The representative that i talk to offered me %10 coupon for this inconvenience which can not be used with other promotions. Lancome is one of the largest cosmetic companies I am very dissatisfied because of this situation and i don't think that i will order from Lancome again. I do not care about your problem on your website you should have fixed it before i place the order. However, If i see that i will get LA VIE EST BELLE EAU DE PARFUM 1OZ I am expecting to get it. I was expecting Lancome to send me LA VIE EST BELLE EAU DE PARFUM 1OZ after their fault instead of just saying it was caused by an error on the website. My trust to Lancome is completely broken.

Poor customer service. I ordered online 15 days ago not shipped yet and I asked them to cancel my order they said they can't.bye-bye lencome.

What I like most of all is their perfumes and mascaras. Both products are of a very good quality what makes me buy them regularly.

Poor customer service
I feel like I was treated unfairly. I bought this as a birthday gift to myself. My delivery address was correct and yet it was labeled as my address was incorrect and I even called to have it held but it was still returned to sender after I was assured I can pick it up. While that is a UPS problem& best believe I called them as well. LANCÔME offered no help to the situation. I was told the package could not be intercepted or even reshipped to me. I bought the item at a sale price which I was told can not be honored due to sale being over. I was told to rebuy item & call back to try to get a percentage off after the fact. I feel as though that is not reasonable. Why should I have to rebuy at full price at the possibility that you may give me money off. I truly feel like this is poor customer service. I'm not asking for free product. I just want the item that I've paid for delivered to me!

Then after the fact they called me back and said they couldn't honor the 20% off

It's been more than two weeks and I still haven't get my package.
They just keep telling you you have to wait and you cannot cancel it.
WTF!

This is one of the brands I enjoy using. The cosmetics they offer is very good. I can't say that I buy it often, but when I do I enjoy it.

Everything from website to customer service was the worst I have ever experienced! And they don't care...

Adore your cosmetics. It makes me feel happy and charming. The fragrances of several parfums which I bought are just... marvelous.

I have ordered a few items here and everything was delivered to me on time. I apprecaite the speed and quality.

And the list goes on. First am I the only one who struggles to use the website? I feel like I'm transported back to 1996 with my web tv keyboard sitting on my lap! Bad links, click on anything and you'll get nothing or something other than what you clicked on. Try checking out. Good luck! It times out or asks you to repeatedly sign in. I swear it's a sign from god saying stop don't order from here. Place items in your cart, watch them add free samples and perks, blink then watch them remove these perks and say they are out of stock, but expect 2 or 3 more emails in the days that follow promoting this fine gift with purchase perk you could have got if it wasn't out of stock. Don't like your product if and when you get it? Tough luck, your paying to return it! Got to be one of the last company's on earth that don't want there customers to be happy! Like the product you see in the picture? Well if they feel like it they will send you something else with different packaging or old stock and claim it's an online exclusive! Per the very rude customer service rep, it's all very simple. My particular color comes in an old package because it's a web exclusive! It is sold in the new packaging everywhere Lancome is sold... hmm. What does that explanation even mean or have to do with getting something that wasn't in the picture? I guess they should state items may differ from picture because they are old! When I have been successful in placing an order they have sent me an email within a few hours telling me I left something in my cart and was there a problem, did I need help checking out? When I've actually left items in my cart they've left emails for me saying I could have 15% off, just use this code, then there is no code listed! I know I sound crazy! I've only been ordering from them a very short time, I prefer to order from Macy's or Nordstroms but thought I'd give them a try because of the point system and frequent GWP perks but this is all just to ridiculous! Wish I didn't like there products so much because I'd like to abandon them all together but I have un-subscribed from there emails (saving some 60+ a month) and will never order directly ever again!

On Valentine's Day, I gave my girlfriend a perfume Lancome "La Vie Est Belle". Now it's her favorite perfume.

I am so disappointed to receive a damage package. I made my purchase on 04/30/2020 and I finally got it on 5/18/20. Unfortunately the two genifique serums' bottles were broken and I got a cut in my finger. It's not acceptable to see an over 200 dollars purchase sent it in a bubble envelope like that, the receipt in the package was soaking wet. I couldn't even take a picture of the receipt. I didn't even want to put my hands in the envelope, since I got a finger cut when I attempted to open my package. What a poor service and poor packaging. So after I got this unbelievable poor packaging items, I demanded a refund. First, it's like impossible to call their customer service to talk to them, no one picked up (of course). Secondly, even after I sent them an email, no one bothers to reply me. Then, when I tried to chat online (each wait time will be at least 45 to 60 mins), after 3 times talking to the lancome representative online, all of them promised me that I will get a refund back. Today it's 06/01/2020, I've chatted with a different representative and she told me there's no refund was issued. WHAT?!?!?!?! I've being trying to be patient, I understand we are living in a Pandemic now, but please be honest... When the first time I've contacted Lancome, the representative told me to discard the broken pieces of glasses... now today a different representative asked me to take pictures of the items? Am I supposed to get more finger cuts to take pictures of the broken bottles? This is INSANE. I love their products, but I can't believe the customer service they are providing, based on how much their costs are.

I am absolutely livid I placed an order at lancome March 7th and of course their website has false advertisement for 3-5 day shipping. It doesn't ship after a week. I contact customer service and they tell me I have to wait ANOTHER 3-5 days, I thought well they are probably exaggerating and I only need to wait a couple more days. 5 days pass NOTHING I go to contact them again to see what was going on and there is a huge wait time for the chat so instead I just sent an email. They don't respond 3 days pass and my order FINALLY shipped. I think great now it will only take a week to arrive, I WAS WRONG their order tracking stated it would arrive by the 27th (today that I am writing the review) I told my mother her gift would finally arrive today. When i go check the order tracking it says it's arriving June 2nd ALMOST A MONTH AFTER MOTHER'S DAY. I am defeated this is the worst experience I have had with a company online. While I understand COVID is a problem other companies have handled it so well and only had slight delays not month long ones. I can't believe a high end brand is so awful when it comes to online shopping.