Lane Bryant

Bought some bras and they talked me into a credit card. Paid the bill in full on time. They returned my check to the bank on the 16th because I supposedly put a stop payment on it on the 22nd (WTF!) which I didn't do. Customer service sometimes denies getting a payment at all. Wells Fargo wouldn't help at all when they erroneously placed the stop payment. LB supposedly cleared it all up but are still sending me bills for late fees. Wells Fargo can't provide any documentation that I requested the stop payment.

I recently bought about $500.00 of spring clothing and have shopped here for many years. Generally I have been very happy with service and clothing I have bought. I'm very disappointed this tine after purchasing a pair of Boyfriend Capri's. I wore them once for 1/2 day and they stretched and bagged out so bad that they were 2 sizes bigger in the waist. This is unacceptable. The buyer should know when they buy clothing how much things stretch and pass this info on the customers. I called about returning them for this reason and they said no I could not! Well OK... I will now continue to shop in the upper shelf brand named stores that I won't mention here, where I can ALWAYS return for an issue even if something is washed.or worn. No excuse for this except the store owners put greed and selfishness, "profits in pockets", ahead of good customers.Need to put in description that this stretches at the waist and bags out 2 entire sizes after wearing a short few hours. I do not have a camera phone just an old fashioned flip phone.

If you need to buy plus size clothing for a good price - welcome here. It's a perfect place for those people who live on a budget and want to dress well at the same time.

I have been a customer of Lane Bryant for many years. My dissatisfaction is not with the merchandise but with the credit card. After having the card for about three months I had a balance of about $68 and went to one the local stores in my area. I asked about the TOTAL balance on my card and paid it off then. I now have a balance of about $101 after making the payment. I had NO purchases. My balance consisted of two late fees of $30 and one late fee of $37. When I was finally able to get on line, if I had not made a payment by the due date of the current Month, that next fee would have been a late fee of $42. It seem that although I had paid the balance OFF, there was a residual amount of interest of less than $5. My balance of $101, consisted of $97 worth of late fees. To "add salt to my wound", when I initially called customer service to ask for my fees back, i was " conveniently disconnected". I didn't curse nor was I berating but I did let the rep know how upsetting the situation was to me. The "disconnection" occurred when I asked her to ensure that the ONLY fee they were able to refund me had better be the most recent and highest of ALL THREE fees. The one for $37. Subsequently, I had to call again and repeat my story. Setting up online is not a "smooth" process and in my defense, because I know I had paid off the balance in the store I wasn't expecting a subsequent bill. Good customer service is vital. The disconnection was "too convenient". I waited a little to see if I would receive a call back as I know they have my phone number. You have to verify your phone number every time you place a call. However I was not valuable enough to receive one. How much longer will I have this card? I'm certainly not inclined to remain a customer after this scenario.

The Lane Bryant near my home closed down so now I have to travel 78 miles and 1 1/2 hours one way to shop at their store. For starters there was a huge buy one get one 50% off sign in store. I took advantage of the "sale" started to drive home & had to pull over to look at my receipt. In doing so I realized I was over charged, never getting the 50% off. I drove back to the store & they fixed the error stating they didn't understand why I didn't get the 50% off. In paying my bill in full by mail I called customer service to question why my bill was 80 cents more than what I actually owed. It took 5 phone calls as I kept getting disconnected when asking for a supervisor & 55 minutes to learn the 80 cents was the insurance I put on the card 6 yrs ago when I opened the account. I'm fine with the 80 cents I'm not fine with the fact such a simple question of "Why is my bill more than the amount on my receipt," taking 55 min to resolve. I've always paid my bill in full before the due date but this 6 year customer is done with Lane Bryant. To far to travel and to much aggravation. Plenty of other stores to take my money without the hassle.

Purchased 3 items. Not true to size. Returned. Partial credit. Taking too many calls and too much time to get my money back! Will not shop again ever!

I HAVE BEEN TRYING TO GET A RESPONSE FROM THE LANE BRYANT STORE AT THE MILLS AT JERSEY GARDENS REGARDING STAFF GIVING $20 BILL AS CHANGE INSTEAD OF A $50 BILL -THEY HAVE NOT YET RESPONDED -THEY CLEARLY DON'T TAKE WITH KIND OF DECEPTION SERIOUSLY- BE VERY CAUTIOUS OF SHOPPING AT THIS STORE DON'T SUPPORT A STORE THAT DOESN'T PROTECT THEIR CUSTOMERS! I HAVE THE RECEIPT WITH THE NAME OF THE STAFF INVOLVED

I have only been at this location twice and today I have finally come to a conclusion TERRIBLE SERVICE. No one welcome me when I enter the store, it took several minutes before I was spoken too. This location COLD AND UNWANTED FEELINGS. Is it it because I am BLACK?. YES I said it both times I visit this location I never get acknowledged.

I need easy access to size 14-16 which many stores do not carry, Lane Bryant has up-graded their merchandise to meet the needs of younger shoppers in the size range of 12-16.

Don't order online and especially dont pay for 2 day or rush delivery because you will waste your money! I paid for 2 day and its been almost a week. Still waiting. NEVER AGAIN WILL I PURCHASE ANYTHING FROM LANE BRYANT!

Very rude associate. Unfortunately I did not see her name tag. Short African American woman, very short hair. I was getting ready to check out and decided to try a top on. I stood off to the side to ask if I could set my things down on the counter while I tried it on. She very loudly firmly said the line is over here, I said I'm just asking if I could leave my purchase there while trying on the top. She hesitated with her response and said "leave them over there". When I was ready to check out I was the only one at the counter waiting, she was standing at the other end of the counter just standing there. I continued to wait and she continued to stand there, she finally said sarcastically "are you ready", annoyed I said "I am", she walks past the register and says "one minute" and walks to the back room! Another associate who was working with another customer witnesses the whole thing and tells the customer "let me check this customer out", she was a tall woman with glasses. She comes over to the register and I tell her that associate is very rude, she says we've been very busy today, I reply you don't treat customers that way. If I were to go back to that store I would not shop there is she was there. She definitely had an attitude problem and directed it at me, she was completely out of line. One thing is for sure, she definitely does not represent Lane Bryant in a good light. Anyone could see she does not enjoy her job! That behavior needs to be addressed.

I like the clothes that I buy here, but was very dissatisfied when I returned an online order to the store for a DIFFERENT SIZE, not a REFUND but for a smaller size and I was told I could not do that nor could I get a refund … I had the receipt and I had only had the merchandise TWO WEEKS! Lane Bryant you lost a good customer!

A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name Tom or Thomas who explains I got a good deal anyway Without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love LB! Because of this rude employee with title of supervisor I WILL NEVER DO BUSINESS WITH LB or any of their other companies in the future.

I ordered items for christmas and the lady said that they would price match their goof up that never happened and that was on orders placed on december the 10th and the 11th
So now here we are in january and the same damn thing is happening again only this time when I placed my order it said free shipping or I would never have ordered it
So buyer beware when ordering from lane bryant they'll say that they don't charge you shipping and then oh you have shipping charges of 895 I'm done with online ordering which means I will be naked the rest of my life

Just bought panties and a number of them were received with holes in them.
Not happy. The quality of the material is very poor. I'll be looking elsewhere in the future.

This Company is horrible for internet orders! I returned items over a month ago and still have not received credit to my PayPal account. Don't order anything on line.

I love their bras. They make some of the best bras for women over a 36c that I've found to date. They aren't uniformly great, but they're good enough often enough that I don't mind ordering online & returning to the store if necessary though, I hate that they don't have the same options & prices in the store in the first place. It would simplify things if I could jsut try on & buy in the store.

They tend to use wider bands, and cover more of the back than many other brands, which is useful if you're a larger woman. I do wish more of their bras covered more of the underarm area however.

As for the rest of their clothing, it's all very meh. Cheap polyester fabrics more often than not, often poorly sewn & poorly sized. Even within the brand, I've fit a 20 in one outfit & a 16 in another in the past (at a time when I was a 22 in any other brand). Blame vanity sizing but when it's that inconsistent & they're pushing for more & more online sales, it makes it awful hard to order & not have to deal with a hassle ever.

Their clothing is largely shapeless. I'm big, I'm not a blob. I'm still a woman, I still have curves, I'd still like to look like a person & not a snowman in a tent. LB seems to have assumed that what women want is to hide their bodies in unflattering, weird boxy cuts that make me feel like I'm wearing a tent designed in 1980.

I no longer buy anything here other than their bras.

I purchased a shirt from Lane Bryant and after wearing and washing once it bled all over! I will never shop there again! Cheap clothes!

I placed a large order for underwear that came in six separate shipments and it was very confusing the way the invoices were processed. I decided to go into the store to see if I could swap out the sizes in the store but they only had 2of the correct size so I was returning 10 pairs. Now the refund problem begins, because I had paid during the holidays with PayPal. They will not give you a refund in the store it has to be all shipped back to the warehouse and then the warehouse will refund PayPal to your original payment method which takes a minimum of 3 weeks. During this process in one of the shipments they had sent me a $40 bra instead of a pair of panties at $8.50 I called them to let them know and dutifully returned to them they're expensive bra and a credit was made to my PayPal within 24 hours for the invoiced but missing underwear. When I gave the 10 pairs of underwear to the employee in the store all I was handed was a tracking slip for UPS I have no receipt to show that I returned 10 pairs of underwear they kept the invoice for the underwear and I have no proof accept a tracking slip for a package but not what the contents were no receipt was given nothing that details how much I would be due back so I suggest that nobody pay them by PayPal this was my first and only time using it thinking I would be saving myself any kind of online Breach instead I got nothing but headache and I am still hoping my credit card will be refunded the full amount.

Thank you Katina, Jada and Robin for such a wonderful shopping experience. Its so refreshing to know there's still good sales staffs out there that care.

Love the fashion in my size. A store just for me. Who would have thought of that. They carry style and size.

I just love LB! Easy, consumer friendly, great customer service! I have never been disappointed when ordering online with them.