Lane Bryant

Tried to buy online from them. Approved by my bank numerous times. Reversed over and over on their end. Problem now is my credit card is short $199.03 since they kept running it. I'm jumping through hoops trying to get my money back that they stole. Watch what these people do with your charge card. They may steal from you too. Plus their customer service is horrible and they lie. Never will I go to a lane bryant again!

I bought some pants and they ripped the same day. Since I wore them, I can't get a refund. I normally only stick to panties, bras, and yoga pants, but I think I am done all together. What a waste? Since I have been ordering online and I get half off in the store when I pick up order, I decided to try some casual pants on 3 different occasions. I didn't have a problem with the other 2 and has worn them multiple times without ripping. All of a sudden a pair ripped on the first time. That put a bad taste in my mouth all together.

I like lane bryant and their clothes. I needed new underwear and ordered some online and applied for the credit card and was accepted. Everything came and the sizes were wrong. I called customer service and they were of no help. Told me to go to my local store. I did and returned all items. They only credited me part of the $. No one could explain why so I had to pay $8.61 to not get charged anymore by them. On the first purchase, that's a terrible way to do business. I think I'll just shred the card.

In less than a six month time span I have been fitted three times, by three different employees NONE of these woman know anything about bras nor the proper way they are supposed to fit. They measure over your clothes, tell you the gore of the bra isn't flat because the cups are too big when a trained person would know they are too small. I have walked out of there with multiple cup sizes that are entirely too small and have lasted not even a year. Train these girls to give a proper bra fitting! The coconut creek store in Florida is horrible! None of those girls know anything about bras. They barely want to walk to get you one let alone fit you properly due to lack of education. HORRIBLE returned all 7 bras all different sizes.

Beware if you order an incorrect size online. LB won't pay for return shipping. It's difficult during this COVID pandemic to shop in the store so one has to order online. It was going to cost me 12 dollars to return a 20 dollar item. I won't be purchasing from this company again and I have been shopping with LB for 30 years

I have stopped shopping here unless I have absolutely no choice. The last time I purchased clothing from them I bought 4 pairs of pants@ 69.95 each. 2 were black and 2 were beige after one wear the hems and seems came undone in different spots on all 4 pairs of pants. When I brought them to the store they would not exchange them because I did not have a receipt. I explained that I ordered them online and that the receipt was accidentally tossed in the trash. When I called corporate they pretty much said too bad so sad. They did not offer to help or make it right. Mind you I didn't only buy pants. I spent about $500.00 for that order which included undergarments, shirts, and other basics. This company does not treat customers well and will not stand behind their product.

Stores are great, but billing's rules are ridiculous. Seems like you guys intentionally try to hold your customers money as long as possible. Since March 12, I have been trying to get a refund for returned items; I was told they could not put it back on the debit card it was drafted from (not credit card), but was told you can only give me a store credit. After calling home office, they told me they would send me a check. I got an email the other day saying they need an update to my address (my address is the same as 10 years ago). I ask again, since you cant' seem to get a check to me, can you just add it back electronically... but NO... that is still not possible! They need to send another check! How many times will you do this run around. After looking at your bad reviews online, this seems to be a common scam. I will NEVER do business with Lane Bryant again, and will continue to post this in as many places as possible... people need to be warned

For some reason twice now I have received my annual flyer with the $15 off coupons past the expiration date. I got the coupons today on November 15 and the coupon expired on November 13. Whoever is doing their marketing and sending these out should be fired for this! I can't ever use my coupons since they always send them so late they are already expired!

First of all, I recently purchased bras from Lane Bryant online. However, when I received them, they were poorly made. For example, Lane Bryant should not be compared to Walmart material, poorly fitted bras with padding that bunches up and cannot be fixed. Another problem I have is how expensive they are, yet I expect the material to be what I paid for. Last, I decided since the customer service is so unprofessional, and chooses to show poor attitudes, I will be taking my business elsewhere.

Using their website on a phone is beyond difficult. It's not formatted for phones so the left side of the screen is cut off. Customer service is useless. They have no access to your order or your cart therefore you have to provide every stitch of information that you already tried to enter in the to the website. Including the SKU number of the article you want to buy. Outrageous and horrible.

Impossible return policy. Unable to generate a label online to return dress then after spending 30 minutes on the phone with customer service still unable to get a shipping label. Ended up driving to closest store 45 minutes away to return the dress. They charged me 10 dollars to return a 48 dollar dress. This company blows. Won't shop with them again.

I started buying from them on-line when I lived in an area without a close Lane Bryant. Their sizes can run across the board with consistency so it makes it easy.
90% of my experiences have been perfect. The occasional wrong item ( last time they couldn't give me what I ordered :( as they were out of stock after I received the incorrect item).
But otherwise. Pretty awesome.

Contacted Lane Bryant Customers Service Represenatative answered phone she kept me on phone just waiting for supervisor about 30 minutes she didn't help after waiting all that time perfect payment history ask 4 skip
Payment loss Mother they charging me a late free what? Inconsiderate people without natural affection, without sympathy or empathy what? Insult but they want you patronize their stores you are just a number not looked at as human beings they worst of the worst in customer service to date. Thanks for washing my time and energy..

Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

I stopped shopping with Lane Bryant and have moved onto Torrid instead. I think that the clothes are more styled for a business outing or a formal event instead of everyday wear. Don't get me wrong they have plenty of clothes on there that could be considered "everyday wear", but I feel older while wearing those. I like that torrid makes me feel younger and more stylish and is a tiny bit cheaper.

I do absolutely believe that Lane Bryant is worth the money if you are looking for a dress or a work outfit.

The store claims that they will provide a price match but they will not! In my past experiences Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once i saw how discounted Monday was i wrote to customer service requesting a Price Match. They refused to price match me. So i will be Returning all the items i bought from Black Friday and never shopping there again.

I live in a rural area and do almost all online shopping so I ordered some items from Lane Bryant. They advertised "easy returns". It was extremely difficult to return. I even contacted customer service and they said they couldn't help me. I ended up telling me I couldn't do USPS returns online-even though their return policy states you can. I ended up just taking it to the PO and taking care of everything myself. I'll never order from them again.

I love the fact that I can order from their web site and have it delivered to my local store. And if I need to return an item I ordered from the website I can take it back to the store. I've also purchased an item from a Lane Bryant outlet store and was able to return it to my local store. Of course they have the best big girl fashions, I just wish more of it was natural fibers.

I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep.
The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt.

My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me.

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!

Excellent Customer Service from the team@ Destiny Mall
Increased purchase as a result of the attentiveness of the assistant manager and staff
So Excited about the new merchandise
Kris, An Awesome Experience
I appreciate your Courtesy

I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE.