Larrymillerhyundai

We were shopping for a new car and bought a new Hyundai Tucson from this dealer on 5/17/24. The sale went through without an issue. Over that weekend I noticed that the HTRAC emblem on the rear cargo door was coming off. It was hard to see until you looked closely at it. I included a picture of the emblem so you could see that it would be hard to notice unless you looked at it closely. As a matter of fact we actually went around the car at the dealership and did not notice this because we were looking at everything from a few feet away.
I did not call to report this until the Tuesday that followed the weekend (5/21/24). I talked to our salesperson about the emblem coming off the car. She said she would speak to the manager about this. She did not call me back and after about 2 days I called her on 5/23/24 for a status update. She said she had not had a chance to speak to the manager and would do so immediately. Then the next day she said the manager told her they would replace the emblem at no charge (5/27/24). I said yes they would since it was under warranty. The she told me she still had to speak to the Service Manager to get a repair date. She said she would call me back with a date for the repair. I did not hear from her for days. So, once again I called her and she said she had not been able to speak to the service manager. Another couple of days past and I called again and said what is going on with this simple warranty repair. She told me her sales manager wanted to speak to me (6/3/24). He got on the phone and told me that they inspected the car before it left their facility and there was nothing wrong with it. At this point I was starting to get mad. I told him that the sales person had already told me that she was told by the manager that this would be taken care of at their expense. Once again I replied that this is a warranty issue. Then I said, did my salesperson lie to me about the manager telling her this would be taken care of. Then I told the sales manager that most likely one of two things happened. When the guy who detailed the car went to wipe it down, he probably caught the emblem with his rag and pulled it off a bit. Also, I said it could be the heat as well. The reason it was not noticed on the inspection was due to the fact it was hard to see that it was coming off unless you looked down on it close up. He asked to see a picture of it. I sent the picture to my salesperson. The Manager said he needed a couple of days to deal with this. Finally on 6/5/24 the sales manager called me and left a message that they were going to fix the emblem at their expense. Once again I shook my head and realized these people were idiots. The emblem was finally replaced on 6/14/24, almost a month after this all started.
My advice to anyone is stay away from Larry H. Miller Hyundai. Things go well until they get their money and then lookout for an issue you might have with your new car. Avoid the headache. I guarantee you I will never buy another car from these people. If the two employees I dealt with is an example of their staff, then they need new staff that actually understand what customer service is!