lastminute.com

ABSOLUTE JOKE OF A COMPANY!

Lastminute.com will let you 'book' a holiday and instantly take your money (£1500 of it!) they will then cancel it with NO explanation and will then have the cheek to say the refund could take 20 days to process. So you are left with no money unable to re-book your holiday!

Never ever book with last.minute.com, they will take your money then cancel your holidays with no explanation. I thought last.minute.com was a well established and trusted company - wow how wrong was I! I will be reporting them to watchdog.

Every single comment on social media is negative, they are doing this to so many customers it is totally unacceptable.

DO NOT BOOK with lastminute.com

Book directly with the airline and hotel

Wow! What a terrible company. My advice is to stay well clear of these cowboys. We booked via them to have our flights cancelled. Not only did they not refund our return flight even though it had been cancelled via Tui but they also didn't let us know that it had been cancelled. Luckily we realised they were a scamming company via the Facebook pages against them and had to organize our own flight back. We still have not had a full refund and will not be using them again. The customer service is non existence once you have paid and most just cut you off. I strongly suggest that you check them out yourselves.

Don't buy from this site. Morning I bought online 3 tickets. They deducted money from my bank account and the tickets weren't confirmed. I tried to call them all day long as my ticket was at the same day. I purchased the tickets and after 5 hours they sent me e mail that tickets are no longer available. Within 3 hours they will let me know about tickets, it means after flight time. The refund will be within 15 days, that is not fair. I cancelled the transaction from my bank and won't buy tickets from this site anymore..

I booked flight and hotel for my mother's 75th birthday at half term with my son and 1. This was a 5 star hotel. I booked two garden view rooms for the special occasion. No communication from last minuet.com from the initial booking a year earlier. On arrival to the hotel at night on 19/10 I was told by the hotel staff that last minute had cancelled our booking the day before. The hotel was full.
Desperate, I tried to get in touch with the company with no joy and resulting in my mobile phone service being suspended And a bill of £122. To cut a long story short, close to midnight the hotel took pity on us and gave us a room for one night only that we all had to share. I spend 2 days in reception being passed from lastminuet.com to booking.com who had booked the hotel! Lastminuet's com response:
As the issue was resolved ( no thanks to lastminuet.com) an offer of £60
Shameless Lastminute.com
No concern of the stress, humiliation or ruining of a special occasion

Last minute didn't provide the hotel room as booked and paid for. I turned up to the hotel and hotel were unaware of my booking and there was no room available.

Trying to get a refund has been a complete nightmare and I'm still yet to receive any refund, now a month on.

Agents apparently sell rooms and the hotel would then confirm if available. Occasionally they sell rooms they don't have in the hope the hotel can still accommodate. Unfortunately the hotel couldn't, and I was left without a room which ruined my plans for the evening as I spent so long trying to sort the mess out.

Apparently there are other reputable sites that don't do this. I will never use last minute.com again.

I booked two inland flights in 1 holiday. The first one I could add hold luggage, which I did. The second one they told me I had to book and I could add luggage after.

I got my boarding pass for the first flight. On the lastminute site, it says luggage is included, on the boarding pass it's not. And the airline I'm flying with can only add luggage when at the airport 3 hours before my flight with additional fees.

Now the second flight, I also tried to add luggage after booking, which was impossible. Same story as flight 1, only this time I did not pay for imaginary luggage.

Oh and, customer service does not exist. Only a bot which can practically only say hello.

Don't ever fly with these frauds!

I booked my flights and car hire through lastminute.com - but i don't understand what the benefit of this was.
Any query or question i asked they said 'ask the airline or ask the carhire company.- absolutely no help at all.
I certainly won't ever use them again

I have reported to trading standards as their website uses a scam whereby you agree to terms and conditions to book your flights and they charge you hundreds of pounds for insurance that you never wanted. Even if you tick the 'no insurance' box, once you tick the final terms and conditions box, your insurance is added back on without you realising. There is no final amount shown and no further warning you have agreed to insurance do the first you'll see it is when you check your bank account. Then face chasing it up to get it back. This company went totally into scam status once bravofly bought it out. PLEASE BE WARNED.

A truly nasty company that should be avoided at all costs.

If you purchase the cover for cancellation, it's a con, you will still be charged the full price of the holiday. If you try to cancel they'll pretend you never did, say you defaulted on your payment and threaten to take you to court. They will then take small payments out of your account without any contact with you until its empty and demand the rest with 10 days notice.

Then when you try to make the payment of the final bill you'll be run from pillar to post with rude call centres, lied to and hung up on. They also continently don't have a complaints department.

Daylight Robbery.

Let me explain to everyone how they still have success in scamming so much folks.

First you pay for something might even not be available as you can't check, then you got 12 hours to call them and cancel but they will not pick up as they have your phone number in their system, if you call from a different phone they will ask for the phone number you mad the order and then will hang up on you.
Second, after 12 hours they already did book hotels flights and you can't cancel any longer however they can't proof any bookings.
And only at the end when they should refund you they tell you that in their policy is stated that you are not eligible for a refund.
Good I didn't pay full price list £500.
Please be aware.

How can I have no terminal information and between them and vueling say its for me to go airport and see. How? North or south? Why do I need to call to ask for terminal details it should be there. I planned care for my kids too for 1st time in a long time. Devastated! So no flying for me even though I was still there at 6am and flight was 6.50 but left 7am.
I cant even get a refund so I can book again

Nightmare upon checking out. Lastminute has taken the money from us and not paid the hotel. Response from customer service is that they can't help but a manager will call me. No call. We were just left in the hotel reception having to pay for the room twice. DO NOT USE LASTMINUTE - you will regret it.