Lauren bridal

The Star Rating needs to be a ZERO! This company is a scam and will not exchange or refund your money for any reason. They advertise traditional American sizes but the measurements are completely inaccurate. If I had ordered a dress by their measurements I would have had to order a size 16, when I wear a size 8-10 in Mother of the Bride dresses. Since we are in the middle of a pandemic, we aren't allowed to try on dresses, so as consumers we are forced to order online! I've learned the hard way, and I hope that this will scare people off from having the same experience. Should have known that this was a Hong Kong business before I ordered, but I was desperate and the dress was exactly what I was looking for. Shame on them for scamming their customers!

Tried to return for a larger size and basically was told "I was stuck with the dress"... Paid $200 and now i am stuck with a gown that i have absolutely no use for. They wanted me to order another gown in a larger size and would offer me a discount? Are you serious? DO NOT ORDER FROM HERE. SCAM

There are simply no words to describe the monstrosity that arrived at my door. A beautiful dress online and I do have to say well-made, this dress looked like it belonged in a circus.

I bought this dress for my brother's wedding to be the maid of honor. Once the dress was shipped to Canada I tried it on and the bride hated it. Tags still attached and never worn except for the singular try on I asked if I could return the dress for a refund of a different dress. I was emailed back an answer that literally baffled me. Supposedly the dress was created to be custom fit to my exact size so it couldnt be returned. Which makes no sense as I chose a size 4 from a drop-down menu. I asked if I could get a refund and they said since the dress was "custom fit" even though im in Canada and no one took my measurements they could instead give me a 5 dollar USD refund... 5 dollar refund for a dress that I paid 300 dollars Canadian for... such a slap in the face. I will not be ordering from this website ever again and I warn anyone who is going to try. Make sure you really like the dress you ordered because you won't be getting a refund or a different dress. YOU'VE BEEN WARNED! Oh and on top of all that FedEx sent me a duty bill because they didn't pay for that either. Just icing on the cake for an overall terrible experience. Would not recommend at all. Choose another dress website.

Not well made or even. One cup size was different than other. The rouging was coming apart and sagging in one area. Now will have to pay to get refitted.

They have horrible service and their sizes are way off! I tried calling them several times with no answer and emailed them several times without any resolve.

Never but never buy something from this place... horrible products.
The pictures that are on their website are not even close to the products they offer

Lovely dress! Exactly what I expected from the information on the website, looks fantatstic and feels very wellmade!
I am so looking forward to wearing it on my weddingday.

This company is a SPAM! Purchased an evening gown here and have had /been having the following issues:
1) The dress looks NOTHING like it did in the picture
2) 2 parts on the dress came ripped apart. Their explainations: 1) Although the dress came wrapped as a ball, it was probably due to transit - seriously? 2) That's how it's supposed to be - c'mon at least be creative in lieing now
3) The sequins on the dress is not properly stitched on and pops up everywhere. Their solution: Pull the thread of the sequins back in from the inside
4) Their customer service is practically nonexistent. They direct you to their email
5) Just to add to their customer's frustratation, they will keep asking the same questions over and over again. Trust me, Siri, Google Assistant and the likes are so much better. My appreciation for the later just quadrupled since dealing with this company.
6) To be considerate of their labour and material costs, I didn't even ask for a full refund, I asked for only 60% of the dress amount (excluding tax, rush order fees and delivery). Their comeback - 15%!

Ladies, looking to buy anything from this site, PLEASE DON'T! This is exactly that kind of a company that makes you suspicious about online shopping. They lure you in with their designs, take your money and don't resolve your issue for weeks on end.

BEWARE, BEWARE, BEWARE!
I needed a nice "mother of the bride" dress or pant suit for my daughter's wedding. I read all the fine print. Such as returns only if the dress is made incorrectly etc. If the color is wrong well that is your problem, not theirs. Pretty much that the only way to get a refund was if the garment was made wrong. I looked at the size chart, I remeasured myself and then ordered the appropriate size according to their size chart. Shipping is outrageous. I had to pay approximately 35 dollars for regular shipping! OK, I can handle all that. The outfit arrived and I tried it on. The pants were HUGE! They have a zipper and I did not even need to unzip! They swallowed me up. I contacted laurenbridal, and sent pix of me wearing outfit. Not good enough. Layout outfit and measure and take photo of tape measure. I did that. Not good enough. Now put the outfit on and measure, take a picture. This requires another person to help, AWKWARD. So I did that. STILL NOT GOOD ENOUGH. "Let me contact the dress maker". Just any excuse not to stand behind their product. I am told that the outfit is "supposed to be big". Please! I didn't even have to unzip to put on and they were falling down from my waist. I have $185 in an outfit I can not use and they will not refund. It's not like I ordered the wrong size. The pants were 8 inches bigger than size chart said. BEWARE BEWARE BEWARE

Ordered a dress it was defected, tons of emails and calls later NO ONE WOULD respond! Don't waste your money, what a joke of a company!