LawnLove has a rating of 2.2 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LawnLove most frequently mention customer service, back yard, and long grass problems. LawnLove ranks 6th among Lawn Care sites.
Just started using them, had two cuts then they started to never pitched for the next 3. They send you messages they coming, you wait all day, you not able to mesaage their people when they change out your service providers, you query and all you get are surperficial apologies, "next cut"...that comes and no one again...and again all just apologies via email. I would not recommend this company as they have a total disconnet between their contractors and their business. They also charge you when their contractors do not arrive even after they acknowledge they failed to provide a service so you must check your CC charges with them.
Date of experience: June 4, 2023
Same as other reviews, last minute cancelling because they don't have labor. When I called they admitted that even the rescheduling they proposed was not reliable, as "short on labor". We need reliable service, not a "maybe some day" offer.
Date of experience: August 9, 2017
Do not use this service if you value your sanity. For 6 months they charged me $200 a month to come out and supposedly mow, trim, weedeat, put down weed control. Each time they were at my home 15 minutes and left the grass flattened but not mowed. None of the other services that they said they were doing were done. They just billed me $222 on my credit card in June, after I complained that the service was not done yet again. They are not local and subcontract the work. That is the real problem. The company has no idea who is showing up at your home. I have tried to cancel the service over and over and they just keep showing up.
Date of experience: July 6, 2020
I would always look at the reviews that have the lowest star reviews. Because these are the real people. So many people are paid to leave nice reviews so take this for what it was worth. We moved out of state and we trusted these guys with our yard (and were trying to sell our home at the time). They were HORRENDOUS. Didn't come when they were scheduled, ONLY mowed the front lawn, had to come back twice to mow the back and weed eat. This continued three more times, and then they broke a sprinkler head and didnt say anything, that team just quit. Luckily our neighbor said something else this would have continued to leak water for the rest of the month causing who knows how much damage. I would NEVER go with these guys again.
Date of experience: September 27, 2022
Their website is hard to navigate when looking for help. I had to google their customer service because there was no other option except sending an email and HOPING they got back to you in a timely manner.
I was on the phone with them for an hour arguing a charge they made when no service was provided and they said there was nothing they could do, despite my service being cancelled and no one coming out to do the service. They were not accommodating at all and it is not the first time they've charged me for services when no one showed up to do it.
And when they DO show up, it hardly looks like they've done any work at all.
Find another service. The only thing Lawn Love loves is taking your money.
Date of experience: January 5, 2023
It seems this company think asking for a Quote is the same the thing as requesting for a service. They will charge for something you did not ask for. The service person never even showed up, so i am not even sure what service they did. I am not sure if the CEO ever see his email, but I hope he see the email i send him and get his employees better training.
Tip for consumers:
Do not use it, find somewhere else or do it yourself.
Products used:
Lawn Mowing, and I was also charge for lawn treatment that was not requested or done.
Date of experience: November 1, 2022
I am not impressed. I didn't fell comfortable giving them my credit card number and then they never showed up. I called and rescheduled. Another no show. Their glowing online reviews seem suspicious. I alerted my credit card of possible fraud
Date of experience: July 18, 2015
Went above and beyond what was expected in taking care of my yard. My yard was atrocious and I could never seem to get around to getting it taken care of. Lawnlove made it super easy and convenient. This was not a easy job as my yard was way overgrown and not easy to clean up. Andrew showed up and despite how atrocious the yard was he got the job done doing way more then what was expected and my yard has never looked better. I will definitely continue with there business and I already have several friends and family that have noticed and are wanting to start business with them too. Thank you for doing an awesome job!
Date of experience: April 28, 2023
I would give them a 0. They started out good. This year my cuts have been late and not picking up my clippings. They haven't cut my grass since 8/31/21. I'm supposed to get cuts every 3 weeks. I have no issue with canceling for bad weather. I do take issue with not being able to find someone. I do not understand how they cannot find someone in my area. I found three additional who were willing to cut my grass today. I brought those concerns to Lawn Love plus I will get letters from HOA if not taken care of.
I spoke to two customer service people and I was told too bad and find another person to cut your lawn and tried their best. Their best was not good enough if you cancel people's jobs.
Tip for consumers:
Just do not use this service. They will cancel on you every time.
Products used:
I used them to lawn care services
Date of experience: October 4, 2021
The ONLY reason I switched to their mowing service was because the representative promised me that weed control was included in the service(I confirmed with him twice) and the day the contractor came, he said no we don't do weed control and they charged me $46 for long grass fee after the job was done which doubled the cost to close to $100.2 weeks later, when they came for the service again, they charged long grass fee again because they claimed part of my grass were longer than 6 feet. Oh thank you! How can I trust you for that? Not to mention the whole reason I got into this service was because the sales rep said the weed control was part of the service. Now I'm not getting weed control service and Im paying double the amount for every service?
Date of experience: August 18, 2022
Kevin showed with his wife (co-worker), they got right to work and did a great job. They took care with the lawn and part of their service is to mow, trim around the house and along the driveway and they use the blower to remove the clippings from your sidewalk and paved areas.
Tip for consumers:
Professional and friendly, family oriented business.
Products used:
Lawncare
Date of experience: May 10, 2023
I'm really happy with the work that Trent completed. Trent shows up ready to get the task done, once the earbuds are plugged in it's game on. There's lots of little things to do when taking care of a lawn and Trent is expeditious with his time and meticulous with his attention to details.
Date of experience: September 10, 2022
I had signed up for lawn service for the first time last week through LawnLove.com. Two days before the lawn service was supposed to arrive, the mowing company cancelled (no reason given). When I found out, I called LawnLove to cancel my "subscription", because I felt that the company wasn't very organized. It's more of a broker lawn service, unfortunately, and there isn't much communication between LawnLove and the lawn services. There is definitely NO communication between the client and the lawn service. Not what I was looking for. Anyway, I went ahead and hired a different lawn service and scheduled them to come out yesterday to mow my yard. WELL, that morning, LawnLove sent over a mowing company AFTER I had called and confirmed that the service with them was cancelled. I even received an email confirming my cancellation, yet they STILL sent over a lawn service. So, I had to cancel the other service. Also, the people that showed up did 10% of what I asked them to do. Never again!
Date of experience: May 13, 2022
I used them last year and canceled due to poor customer service and work quality. I moved to another county and tried them again this year because of a discount and got the same bad experience. Subcontractors here don't respond, respect your time or provide the quality of work for what you pay. I will NEVER use them again.
Tip for consumers:
Beware of the subcontractors they use in Georgia.
Products used:
Landscaping
Date of experience: May 5, 2023
Very unprofessional not showing up and rescheduling not what i needed needed help with my parents yard i come out of town to help out and i showeded up or maybe it because im in a black neighborhood really annoying will never use this service or recommend it to anyone totally disapointed
Date of experience: May 27, 2017
They did not show for my first appointment and when I called twice I got nothing but excuses. I will NOT ever use Lawn Love EVER again. Picture of my online cancellation is included
Date of experience: June 29, 2023
I have had awesome experience with the lawn care that has been performed. I believe that I have a large size yard. The pricing is great, best around in my opinion. My lawn looks better than it has in a very long time. I also have the same crew and I'm able to contact if need to. Once i neeeded to move my job off until the following week and my crew agreed. Great work Anzeo. Keep up the great job. Thanks again and thank you to Love Lawn.
Date of experience: April 9, 2023
I called Lawn Love to schedule a full cleanup of the overgrowth in my back yard because of a holiday party and come to find out that instead of a crew there was only two workers show up they stayed one hour and left my yard looking the same as before i had to cancel the party don't waist your time calling Lawn Love terrible company!
Date of experience: September 5, 2022
I love how easy this makes it to schedule lawn service for my rental property and ensure it gets done without having to go over there. Chad always does an excellent job!
Products used:
Biweekly lawn mowing service
Date of experience: September 25, 2022
I have tried to use lawnlove in the tampa area, with no luck. They give me a price I accept, but then their contractors want more money or just refuse the job. My yard is maybe 1500 sf to mow maybe an hour tops. Anyways I would stay away from the company, I FELL THEY AND THEIR CONTRACTORS ARE SCAM ENTERPRISES
Date of experience: July 23, 2022
They do not text to let you know when they are coming and then charge your card. They would come every 4-5 days and mow when the lawn didn't need it.
Date of experience: June 12, 2023
Lawn love is a very unprofessional company they never came at the time slots or dates, they never mowed my back lawn they just trimmed it, they did not pick up or blow the grass particles off my sidewalk and charged me for long grass when it was not long and got away with it I would not pick this company just because there is so many different people using it to" JUST TO MAKE FAST MONEY" real quick and not to do your lawn properly and listen to you what you would like done within the guidelines that you signed up for. BAD EXPERIENCE!
Date of experience: August 14, 2022
It's my first time with this company and the result is better than the one who used to do our lawn I am very happy with their service my lawn look really great.
Date of experience: September 8, 2022
If you are a masochist, hire this service immediately. Otherwise, stay away. Too much to say other than you couldn't be more incompetent if someone attempted
Tip for consumers:
Use if you hate yourself
Date of experience: April 15, 2021
I hired this company last summer for lawn mowing services and it was a complete joke. Every time they texted me saying they were coming out to do my lawn they kept cancelling. They cancelled 5 or 6 times and always gave the excuse that they were unable to come because of inclement weather. Mind you there was nothing wrong with the weather. Those days were perfectly good days they could've come. Then when they finally do show up they do a half $#*! job, leave parts of the grass unmowed, and they have the nerve to mark the job as complete when 95 percent of the job isn't done at all! Really? So this summer as foolish as it is I was still kind hearted enough to give them a second chance and once again, same crap. They constantly cancel and reschedule but never show up. Last summer they sent a woman to cut the grass and she sat in her car the whole time and finally got out and did 10 minutes of work, (if that) and it started raining so she tells me she can't finish the job and she'd be back tomorrow. Surprise! She never showed up. It's like she purposely sat in the car all that time waiting for it to rain so she'd have an excuse not to cut the grass. I'd give this company zero stars if zero was an option.
Date of experience: May 15, 2023
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