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    LawnLove

LawnLove

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Overview

LawnLove has a rating of 2.2 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LawnLove most frequently mention customer service, back yard, and long grass problems. LawnLove ranks 6th among Lawn Care sites.

  • Service
    48
  • Value
    47
  • Shipping
    10
  • Returns
    10
  • Quality
    43
Positive reviews (last 12 months): 0%
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Reviews (91)

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lawn love (24)
Thumbnail of user dje.trevorbush
New York
1 review
0 helpful votes
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June 4th, 2023

Just started using them, had two cuts then they started to never pitched for the next 3. They send you messages they coming, you wait all day, you not able to mesaage their people when they change out your service providers, you query and all you get are surperficial apologies, "next cut"...that comes and no one again...and again all just apologies via email. I would not recommend this company as they have a total disconnet between their contractors and their business. They also charge you when their contractors do not arrive even after they acknowledge they failed to provide a service so you must check your CC charges with them.

Service
Value
Quality

Date of experience: June 4, 2023

Thumbnail of user laurier35
Washington
1 review
3 helpful votes
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August 9th, 2017

Same as other reviews, last minute cancelling because they don't have labor. When I called they admitted that even the rescheduling they proposed was not reliable, as "short on labor". We need reliable service, not a "maybe some day" offer.

Date of experience: August 9, 2017

Thumbnail of user nancyk617
Texas
1 review
4 helpful votes
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July 6th, 2020

Do not use this service if you value your sanity. For 6 months they charged me $200 a month to come out and supposedly mow, trim, weedeat, put down weed control. Each time they were at my home 15 minutes and left the grass flattened but not mowed. None of the other services that they said they were doing were done. They just billed me $222 on my credit card in June, after I complained that the service was not done yet again. They are not local and subcontract the work. That is the real problem. The company has no idea who is showing up at your home. I have tried to cancel the service over and over and they just keep showing up.

Date of experience: July 6, 2020

Thumbnail of user andreah1012
Arkansas
1 review
0 helpful votes
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September 27th, 2022

I would always look at the reviews that have the lowest star reviews. Because these are the real people. So many people are paid to leave nice reviews so take this for what it was worth. We moved out of state and we trusted these guys with our yard (and were trying to sell our home at the time). They were HORRENDOUS. Didn't come when they were scheduled, ONLY mowed the front lawn, had to come back twice to mow the back and weed eat. This continued three more times, and then they broke a sprinkler head and didnt say anything, that team just quit. Luckily our neighbor said something else this would have continued to leak water for the rest of the month causing who knows how much damage. I would NEVER go with these guys again.

Date of experience: September 27, 2022

Thumbnail of user melissad2017
Illinois
1 review
0 helpful votes
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January 5th, 2023

Their website is hard to navigate when looking for help. I had to google their customer service because there was no other option except sending an email and HOPING they got back to you in a timely manner.

I was on the phone with them for an hour arguing a charge they made when no service was provided and they said there was nothing they could do, despite my service being cancelled and no one coming out to do the service. They were not accommodating at all and it is not the first time they've charged me for services when no one showed up to do it.

And when they DO show up, it hardly looks like they've done any work at all.

Find another service. The only thing Lawn Love loves is taking your money.

Service
Value
Quality

Date of experience: January 5, 2023

Thumbnail of user kenl524
Maryland
1 review
0 helpful votes
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November 1st, 2022

It seems this company think asking for a Quote is the same the thing as requesting for a service. They will charge for something you did not ask for. The service person never even showed up, so i am not even sure what service they did. I am not sure if the CEO ever see his email, but I hope he see the email i send him and get his employees better training.

Tip for consumers:
Do not use it, find somewhere else or do it yourself.

Products used:
Lawn Mowing, and I was also charge for lawn treatment that was not requested or done.

Date of experience: November 1, 2022

Thumbnail of user candacef1
Bangladesh
1 review
10 helpful votes
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July 18th, 2015

I am not impressed. I didn't fell comfortable giving them my credit card number and then they never showed up. I called and rescheduled. Another no show. Their glowing online reviews seem suspicious. I alerted my credit card of possible fraud

Date of experience: July 18, 2015

Thumbnail of user aaronh949
Washington
1 review
0 helpful votes
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May 1st, 2023

Went above and beyond what was expected in taking care of my yard. My yard was atrocious and I could never seem to get around to getting it taken care of. Lawnlove made it super easy and convenient. This was not a easy job as my yard was way overgrown and not easy to clean up. Andrew showed up and despite how atrocious the yard was he got the job done doing way more then what was expected and my yard has never looked better. I will definitely continue with there business and I already have several friends and family that have noticed and are wanting to start business with them too. Thank you for doing an awesome job!

Date of experience: April 28, 2023

Thumbnail of user jessicab2277
South Carolina
1 review
3 helpful votes
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October 4th, 2021

I would give them a 0. They started out good. This year my cuts have been late and not picking up my clippings. They haven't cut my grass since 8/31/21. I'm supposed to get cuts every 3 weeks. I have no issue with canceling for bad weather. I do take issue with not being able to find someone. I do not understand how they cannot find someone in my area. I found three additional who were willing to cut my grass today. I brought those concerns to Lawn Love plus I will get letters from HOA if not taken care of.

I spoke to two customer service people and I was told too bad and find another person to cut your lawn and tried their best. Their best was not good enough if you cancel people's jobs.

Tip for consumers:
Just do not use this service. They will cancel on you every time.

Products used:
I used them to lawn care services

Service
Value
Quality

Date of experience: October 4, 2021

Thumbnail of user syl8
Florida
1 review
1 helpful vote
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August 18th, 2022

The ONLY reason I switched to their mowing service was because the representative promised me that weed control was included in the service(I confirmed with him twice) and the day the contractor came, he said no we don't do weed control and they charged me $46 for long grass fee after the job was done which doubled the cost to close to $100.2 weeks later, when they came for the service again, they charged long grass fee again because they claimed part of my grass were longer than 6 feet. Oh thank you! How can I trust you for that? Not to mention the whole reason I got into this service was because the sales rep said the weed control was part of the service. Now I'm not getting weed control service and Im paying double the amount for every service?

Service
Value

Date of experience: August 18, 2022

Thumbnail of user donnac926
Washington
2 reviews
1 helpful vote
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May 11th, 2023

Kevin showed with his wife (co-worker), they got right to work and did a great job. They took care with the lawn and part of their service is to mow, trim around the house and along the driveway and they use the blower to remove the clippings from your sidewalk and paved areas.

Tip for consumers:
Professional and friendly, family oriented business.

Products used:
Lawncare

Service
Value
Quality

Date of experience: May 10, 2023

Thumbnail of user ryana547
Colorado
1 review
2 helpful votes
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September 11th, 2022

I'm really happy with the work that Trent completed. Trent shows up ready to get the task done, once the earbuds are plugged in it's game on. There's lots of little things to do when taking care of a lawn and Trent is expeditious with his time and meticulous with his attention to details.

Date of experience: September 10, 2022

Thumbnail of user cynthiao687
District of Columbia
1 review
2 helpful votes
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May 13th, 2022
Verified purchase

I had signed up for lawn service for the first time last week through LawnLove.com. Two days before the lawn service was supposed to arrive, the mowing company cancelled (no reason given). When I found out, I called LawnLove to cancel my "subscription", because I felt that the company wasn't very organized. It's more of a broker lawn service, unfortunately, and there isn't much communication between LawnLove and the lawn services. There is definitely NO communication between the client and the lawn service. Not what I was looking for. Anyway, I went ahead and hired a different lawn service and scheduled them to come out yesterday to mow my yard. WELL, that morning, LawnLove sent over a mowing company AFTER I had called and confirmed that the service with them was cancelled. I even received an email confirming my cancellation, yet they STILL sent over a lawn service. So, I had to cancel the other service. Also, the people that showed up did 10% of what I asked them to do. Never again!

Service
Value
Quality

Date of experience: May 13, 2022

Thumbnail of user yvetteh179
Georgia
1 review
0 helpful votes
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May 5th, 2023

I used them last year and canceled due to poor customer service and work quality. I moved to another county and tried them again this year because of a discount and got the same bad experience. Subcontractors here don't respond, respect your time or provide the quality of work for what you pay. I will NEVER use them again.

Tip for consumers:
Beware of the subcontractors they use in Georgia.

Products used:
Landscaping

Service
Value
Quality

Date of experience: May 5, 2023

Thumbnail of user donw62
Indiana
1 review
2 helpful votes
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May 27th, 2017

Very unprofessional not showing up and rescheduling not what i needed needed help with my parents yard i come out of town to help out and i showeded up or maybe it because im in a black neighborhood really annoying will never use this service or recommend it to anyone totally disapointed

Date of experience: May 27, 2017

Thumbnail of user michaelh7157
Florida
1 review
2 helpful votes
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June 29th, 2023
Verified purchase

They did not show for my first appointment and when I called twice I got nothing but excuses. I will NOT ever use Lawn Love EVER again. Picture of my online cancellation is included

Service
Value
Quality

Date of experience: June 29, 2023

Thumbnail of user stacyh494
South Carolina
1 review
0 helpful votes
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April 9th, 2023

I have had awesome experience with the lawn care that has been performed. I believe that I have a large size yard. The pricing is great, best around in my opinion. My lawn looks better than it has in a very long time. I also have the same crew and I'm able to contact if need to. Once i neeeded to move my job off until the following week and my crew agreed. Great work Anzeo. Keep up the great job. Thanks again and thank you to Love Lawn.

Date of experience: April 9, 2023

Thumbnail of user christopherl1224
New Jersey
1 review
1 helpful vote
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September 5th, 2022

I called Lawn Love to schedule a full cleanup of the overgrowth in my back yard because of a holiday party and come to find out that instead of a crew there was only two workers show up they stayed one hour and left my yard looking the same as before i had to cancel the party don't waist your time calling Lawn Love terrible company!

Date of experience: September 5, 2022

Thumbnail of user tiffanym836
Indiana
1 review
0 helpful votes
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April 22nd, 2023

I love how easy this makes it to schedule lawn service for my rental property and ensure it gets done without having to go over there. Chad always does an excellent job!

Products used:
Biweekly lawn mowing service

Service
Value
Quality

Date of experience: September 25, 2022

Thumbnail of user steves989
Florida
3 reviews
1 helpful vote
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July 23rd, 2022

I have tried to use lawnlove in the tampa area, with no luck. They give me a price I accept, but then their contractors want more money or just refuse the job. My yard is maybe 1500 sf to mow maybe an hour tops. Anyways I would stay away from the company, I FELL THEY AND THEIR CONTRACTORS ARE SCAM ENTERPRISES

Date of experience: July 23, 2022

Thumbnail of user jm1653
Missouri
1 review
2 helpful votes
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June 12th, 2023

They do not text to let you know when they are coming and then charge your card. They would come every 4-5 days and mow when the lawn didn't need it.

Service
Value
Quality

Date of experience: June 12, 2023

Thumbnail of user lizk194
Utah
1 review
4 helpful votes
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August 14th, 2022

Lawn love is a very unprofessional company they never came at the time slots or dates, they never mowed my back lawn they just trimmed it, they did not pick up or blow the grass particles off my sidewalk and charged me for long grass when it was not long and got away with it I would not pick this company just because there is so many different people using it to" JUST TO MAKE FAST MONEY" real quick and not to do your lawn properly and listen to you what you would like done within the guidelines that you signed up for. BAD EXPERIENCE!

Date of experience: August 14, 2022

Thumbnail of user triptia3
Texas
1 review
1 helpful vote
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September 8th, 2022

It's my first time with this company and the result is better than the one who used to do our lawn I am very happy with their service my lawn look really great.

Date of experience: September 8, 2022

Thumbnail of user leeb710
Georgia
1 review
2 helpful votes
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April 15th, 2021

If you are a masochist, hire this service immediately. Otherwise, stay away. Too much to say other than you couldn't be more incompetent if someone attempted

Tip for consumers:
Use if you hate yourself

Service
Value
Shipping
Returns
Quality

Date of experience: April 15, 2021

Thumbnail of user debbied899
Illinois
1 review
0 helpful votes
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May 15th, 2023

I hired this company last summer for lawn mowing services and it was a complete joke. Every time they texted me saying they were coming out to do my lawn they kept cancelling. They cancelled 5 or 6 times and always gave the excuse that they were unable to come because of inclement weather. Mind you there was nothing wrong with the weather. Those days were perfectly good days they could've come. Then when they finally do show up they do a half $#*! job, leave parts of the grass unmowed, and they have the nerve to mark the job as complete when 95 percent of the job isn't done at all! Really? So this summer as foolish as it is I was still kind hearted enough to give them a second chance and once again, same crap. They constantly cancel and reschedule but never show up. Last summer they sent a woman to cut the grass and she sat in her car the whole time and finally got out and did 10 minutes of work, (if that) and it started raining so she tells me she can't finish the job and she'd be back tomorrow. Surprise! She never showed up. It's like she purposely sat in the car all that time waiting for it to rain so she'd have an excuse not to cut the grass. I'd give this company zero stars if zero was an option.

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2023

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The #1 rated lawn care services near me. Lawn Love is revolutionizing the lawn care service industry. Get an instant free quote on lawn care services near you such as lawn mowing, lawn aeration, leaf removal, yard clean up, gardening, weed control and...

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