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    LawnLove

LawnLove

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Overview

LawnLove has a rating of 2.2 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LawnLove most frequently mention customer service, back yard, and long grass problems. LawnLove ranks 4th among Lawn Care sites.

  • Service
    48
  • Value
    47
  • Shipping
    10
  • Returns
    10
  • Quality
    43
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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How would you rate LawnLove?
Top Positive Review

“Perfect service”

Chris R.
4/22/23

I ordered a lawn service and I'm very impressed with the first cut! I didn't have any special guidelines and Travis went above and beyond, weed eating and edging were obviously done, and my lawn was mowed nice and even with no grass clippings in sight! I usually like to mow my own lawn but have been struggling to find the time with all my other obligations, and this service is prompt, affordable, and very professional. I'm sitting outside and enjoying my space without feeling guilty for not mowing it this week all thanks to Travis and Lawn Love!

Date of experience: 4/22/23
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Top Critical Review

“DO NOT USE THIS COMPANY!”

Choco P.
8/17/24

Unless you are able to watch the contractors work to ensure it is done correctly - DO NOT USE THIS COMPANY! This company is simply a contractor hub and each service is done by a different contractor. I was using them temporarily for a property and had to sign up for 3 services. The last service was delayed for almost a month because of "rain". Contractors will send you text message for delays but for some reason they don't receive or choose not to send pictures of their work.

Date of experience: 8/17/24
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Reviews (91)

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lawn love (24)
Thumbnail of user nadiab161
Illinois
1 review
0 helpful votes
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September 7th, 2024

Went on the Thumbtack app. And was given the option of this company. Their prices are sky high. They demand a 3 cut minimum booking. However, on their website they say a one time is available. They take your credit card information. They sent a crew who used old equipment who left rows of grass between the cut rows. They edged and chopped away too much soil and grass. They left an 8 inch row on my front lawn uncut because it was the neighbor's property except it was on my side of his sidewalk. No neighbor is going to come and cross his sidewalk onto my side. Then customer service you can never reach. All their employees are from different countries and difficult to understand. I would spend at least over 2 hours on the phone for 4 days trying to explain to these people what had been, Then they made a decision to decide when they were coming back which was not a day I would be here to watch them. They send you emails that you are not able to respond to. They tell you to go to their app and fill out the forms and speak with their gnomes! I could have had my grass cut 10 times for all the grief I spent online with their so-called gnomes. I had to notify my bank and tell them of the fraud and close out my card. They said they would return my 60 dollars. Who knows. Each time I spoke to a gnome, as they so insult their employees and name them this. A gnome gave me a different story. I will report this to the Illinois Attorney Generals office consumer fraud division and my bank will go after them. All of this grief for a 4000 sq, lawn. Never hire this company and stay away from Thumbtack.com!

Service
Value
Quality

Date of experience: September 7, 2024

Thumbnail of user deborahb3306
Georgia
1 review
0 helpful votes
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June 15th, 2024

The guy who did my lawn did it unevenly ( shearing it down to dirt in spots and completely missing other spots. It cant just be cleaned up. I now need to replant my lawn where it hot dirt in large areas. He said he wpuld do edging but didn't do it in the three times he came. It is almost difficult to make such a mess of a nice lawn in such a short time. They should pay the customer.

Tip for consumers:
Worst lawn service ever- wrecked my lawn and didn’t do the work they said they would do (edging)

Products used:
Lawn service

Service
Value
Quality

Date of experience: June 15, 2024

Thumbnail of user r.miller6248
Indiana
1 review
0 helpful votes
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April 22nd, 2024

DON'T MAKE THE SAME MISTAKE!

It's difficult to even give LAWN LOVE one star because they've failed to even mow my entire lawn a single time.

I should have looked here before contacting Lawn Love for mowing service.

After signing up, and agreeing to a three cut minimum, and letting them know access to my fence was limited to a 53 inch gate, I was assigned a "pro," and scheduled for service. After being rescheduled multiple times Oscar Bustos lawn care came out but only mowed the front indicating he couldn't access the back yard, even though they knew ahead of time what size my gate was. Why did he take the job if he didn't have the necessary equipment?

So I tried to get some sort of customer service, and after playing phone tag Megan, from customer support, acted very concerned, told me my job was important to them, and that she would get another crew out to take care of the job. In the mean time I had to mow our back yard, which was incredibly long by this time, and after multiple recent shoulder surgeries, which is why I was looking for a service in the first place. Still, Megan said I would not be charged for the first mowing, and I was then scheduled with RightWay Lawncare and Property Maintenance, 3-4 days later.

It's now been seven days with no rain or inclement weather, and RightWay Lawncare has not shown up, and our lawn has not been mowed AGAIN, and so I will have to mow it myself AGAIN.

Given Lawn Love's incredible ineptitude I will be seeking release from my three cut agreement, since they can't even do it right once. In addition to my review here, I will also be submitting a complaint with the Better Business Bureau.

Service
Value
Quality

Date of experience: April 22, 2024

Thumbnail of user evak229
Florida
1 review
0 helpful votes
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January 23rd, 2024

Was quoted 29.00 and billed 55.99. They did half of the job never did the back yard. I sent 4 text messages letting them know they did only half of the job but no one responds. Refund the money you charged.

Date of experience: January 23, 2024

Thumbnail of user tylerr770
Alabama
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

After having 4 consecutive services scheduled and cancelled by the provider due to "scheduling conflicts" I've cancelled services with Lawn Love.

Cancelling is a funny term because they've never actually serviced my lawn or even shown up to my property. But they have a "3 service minimum" and they're currently at 0 services provided.

Service
Value
Shipping
Returns
Quality

Date of experience: July 10, 2023

Thumbnail of user shanas107
Tennessee
1 review
1 helpful vote
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June 18th, 2023

This company lies about willing to aid when property is damaged by contractors they pair you with and accepts no responsibility if your property is damaged. The area to file a claim on their website is totally bogus. They do not vet the companies they pair you with. I ran background check on crew that damaged property and criminal activity was present in background report. When asked for info to assist in filing lawsuit lawn love would not provide business address only a phone number and email which is what I had to use to find an address to file a lawsuit. The company's terms and conditions claims to aid with arbitration but do not. The company stated I should work with the company that damaged property as their clients are typically reasonable…hard to do if the crew won't respond or speak with you or admit responsibility.

Date of experience: June 18, 2023

Thumbnail of user juliec2330
Canada
1 review
2 helpful votes
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June 10th, 2023

This company is so unreliable! They say they will come and then send an email" unfortunately the scheduled crew can't make it. We will reschedule " only been with them 1 month but for reference this email was sent out 3 x in a month! Very bad company. Stay clear!

Value
Quality

Date of experience: June 10, 2023

Thumbnail of user chris.t.riney
Florida
1 review
0 helpful votes
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April 22nd, 2023

I ordered a lawn service and I'm very impressed with the first cut! I didn't have any special guidelines and Travis went above and beyond, weed eating and edging were obviously done, and my lawn was mowed nice and even with no grass clippings in sight!
I usually like to mow my own lawn but have been struggling to find the time with all my other obligations, and this service is prompt, affordable, and very professional. I'm sitting outside and enjoying my space without feeling guilty for not mowing it this week all thanks to Travis and Lawn Love!

Service
Value
Quality

Date of experience: April 22, 2023

Thumbnail of user jimw1219
Florida
1 review
0 helpful votes
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April 14th, 2023

I live in Boca Raton, Florida and have been a customer of Lawn Love for about a year and have received excellent service every two weeks. As the attached pic shows we have a relatively large amount of grass. Jeremiah is up to the task. Their customer engagement model is state of the art.

Products used:
Lawn mowing service

Date of experience: August 18, 2022

Thumbnail of user charlesh2400
Florida
1 review
1 helpful vote
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August 24th, 2022

I used Lawn Love to manage my rental property yard. It is super easy and very affordable. The assigned crew has done an excellent job and I'm very happy with how the property looks. The interface is simple to use and modify services. I'll definitely use them again!

Date of experience: August 24, 2022

Thumbnail of user mariam3432
Florida
1 review
1 helpful vote
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September 16th, 2022

I am a new customer who is extremely satisfied. I was unable to maintain my lawn any longer and found LawnLove online, I read the reviews, got the free quote and set up service. Bryce came out by and made my yard beautiful again.

Tip for consumers:
Get a quote for the work you're needing, was fast and easy to set up service

Products used:
Lawn service

Date of experience: September 15, 2022

Thumbnail of user laurier35
Washington
1 review
3 helpful votes
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August 9th, 2017

Same as other reviews, last minute cancelling because they don't have labor. When I called they admitted that even the rescheduling they proposed was not reliable, as "short on labor". We need reliable service, not a "maybe some day" offer.

Date of experience: August 9, 2017

Thumbnail of user jonathanh1054
Utah
1 review
1 helpful vote
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August 24th, 2022

I'm very happy with how easy it was to get the services I needed for my particular lawn. The forms were easy, and I've really been very happy with both the prices and quality of service that I've gotten from the lawn services I got. I've had a couple of trees trimmed, as well as some shrubs, and they mow my lawn every other week.

I would absolutely recommend using this service to other people.

Date of experience: August 23, 2022

Thumbnail of user kimb2353
California
1 review
0 helpful votes
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April 8th, 2023

Excellent communication and service. The backyard was a mess from the winter storms. All leaves and brush removed, bushes cut back as requested. Front and back lawns mowed to an asthetically pleasing and little dog friendly length. The edging looks fantastic. Bravo and thank you!

Service
Value
Quality

Date of experience: April 7, 2023

Thumbnail of user jchuston5926
Colorado
1 review
0 helpful votes
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May 15th, 2023

Lawn Love mowed right height, Edged lawn & trimmed, very satisfied. Above average size lawn. Now it was just dry enough between record Rain Showers to cut properly. Took 45 minutes for 1st mow of Sring 2023.

Products used:
Love Lawn lawn mowing, Trimming & Edging service.

Service
Value
Quality

Date of experience: May 14, 2023

Thumbnail of user williamd3078
Florida
1 review
0 helpful votes
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October 5th, 2022

LawnLove is definitely a perfect company for your lawn care needs. I was overwhelmed with the last minute job they did for my property while I was on the road traveling. I thought I did a good job doing my yard, But LawnLove blew me away. Your business, Is their business when it comes to a great looking lawn. I definitely would recommend them out of everyone I have tried since owning a home. Thank you for your lawn service.

Date of experience: October 5, 2022

Thumbnail of user nancyk617
Texas
1 review
4 helpful votes
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July 6th, 2020

Do not use this service if you value your sanity. For 6 months they charged me $200 a month to come out and supposedly mow, trim, weedeat, put down weed control. Each time they were at my home 15 minutes and left the grass flattened but not mowed. None of the other services that they said they were doing were done. They just billed me $222 on my credit card in June, after I complained that the service was not done yet again. They are not local and subcontract the work. That is the real problem. The company has no idea who is showing up at your home. I have tried to cancel the service over and over and they just keep showing up.

Date of experience: July 6, 2020

Thumbnail of user jessi.goold
California
1 review
0 helpful votes
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May 5th, 2023

I had an embarrassingly overgrown lawn, which some lawn care services don't want to touch. Lawnlove didn't turn me away and sent Uriel to do the job. I'm so pleased with Uriel's work and I'm not embarrassed about my lawn anymore. If you're in the Sacramento area, I recommend LawnLove and Uriel!

Date of experience: May 5, 2023

Thumbnail of user chaseh112
Ohio
1 review
0 helpful votes
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April 27th, 2023

Professional, great attention to detail, they did such an amazing job, the work ethic and attentiveness to the job I saw them giving from my camera really makes me feel they cared tremendously about my lawn and the quality is proof! Thanks again!

Tip for consumers:
Fantastic service

Service
Value
Quality

Date of experience: April 26, 2023

Thumbnail of user kcrowley100
North Carolina
1 review
0 helpful votes
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April 13th, 2023

Mario was wonderful and so very thorough!
I was in a pinch unable to mow my lawn from an injury and another company failed to mow in time. Mario showed up very quickly and made my yard (that had gotten out of control) look beautiful again! I definitely recommend these guys!

Tip for consumers:
Great service!

Products used:
Lawn mow and clean up

Service
Value
Quality

Date of experience: April 13, 2023

Thumbnail of user judym1750
Georgia
1 review
0 helpful votes
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May 23rd, 2023

Jamall was conscientious and respectful in all of his communications as he took care of my lawn needs. He even sent photos so I could make sure everything was addressed as I couldn't be on site during the service. I highly recommend Jamall to everyone. Thank you, Jamall! From Grateful

Date of experience: May 22, 2023

Thumbnail of user howardtanya589
Maryland
1 review
0 helpful votes
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May 26th, 2023

I went online this morning and found this company I spoke with Ms.Ines she listen and answered my questions she's very professional. She told me they would come out in 2 days but they came within 5 hours and they did a excellent job. Thanks again! This site will not let me upload a picture.

Date of experience: May 24, 2023

Thumbnail of user aaronh949
Washington
1 review
0 helpful votes
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May 1st, 2023

Went above and beyond what was expected in taking care of my yard. My yard was atrocious and I could never seem to get around to getting it taken care of. Lawnlove made it super easy and convenient. This was not a easy job as my yard was way overgrown and not easy to clean up. Andrew showed up and despite how atrocious the yard was he got the job done doing way more then what was expected and my yard has never looked better. I will definitely continue with there business and I already have several friends and family that have noticed and are wanting to start business with them too. Thank you for doing an awesome job!

Date of experience: April 28, 2023

Thumbnail of user donnac926
Washington
2 reviews
1 helpful vote
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May 11th, 2023

Kevin showed with his wife (co-worker), they got right to work and did a great job. They took care with the lawn and part of their service is to mow, trim around the house and along the driveway and they use the blower to remove the clippings from your sidewalk and paved areas.

Tip for consumers:
Professional and friendly, family oriented business.

Products used:
Lawncare

Service
Value
Quality

Date of experience: May 10, 2023

Thumbnail of user ryana547
Colorado
1 review
2 helpful votes
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September 11th, 2022

I'm really happy with the work that Trent completed. Trent shows up ready to get the task done, once the earbuds are plugged in it's game on. There's lots of little things to do when taking care of a lawn and Trent is expeditious with his time and meticulous with his attention to details.

Date of experience: September 10, 2022

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About the business

The #1 rated lawn care services near me. Lawn Love is revolutionizing the lawn care service industry. Get an instant free quote on lawn care services near you such as lawn mowing, lawn aeration, leaf removal, yard clean up, gardening, weed control and...

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