• Lazada TH

Lazada TH

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Overview

Lazada TH has a rating of 1.8 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada TH most frequently mention customer service problems. Lazada TH ranks 271st among Mobile Phones sites.

  • Service
    12
  • Value
    11
  • Shipping
    12
  • Returns
    12
  • Quality
    10
3
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How would you rate Lazada TH?
Top Positive Review

“Good place to sho[”

Frank M.
8/7/20

I have shopped on Lazada from 2017, from a piano down to pencils. Now it is several times pr. Week. I have had very few problems, at least nine out to 10 products are as expected. The refund works, I have gotten it 3 times, where a product was not as stated.

Top Critical Review

“No Goods, No Refund, Poor Customer Service”

B M.
10/23/21

They delivered a clearly missed labeled size shoes, opened the box double checked the size, never worn and returned via next day pick up. Return was rejected without explanation. Two months later after multiple contacts, No Goods (claimed return back to me) No Refund. Very poor Return Policy and poor customer communication.

Reviews (28)

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Thumbnail of user billm1462
Thailand
1 review
1 helpful vote
  • Send Message
November 14th, 2021

This is not a single event. It is a pattern that took me some time to recognize after shopping with Lazada several times. The reviews on Lazada are fake in the way that bad reviews are removed. Additionally fake products are sold there, but if this is ever mentioned in a review, it will never be approved. I am guessing that operators that work with Lazada take a bribe from their customers (that are different small shops selling different items) every time there is a review that they do not like. Twice I have been scammed on this page and both time the reviews are magically gone.

The first time was an instance where I bought Legend RAM. It did not occur to me that it could be fake until I was about to put it into my mac. I sat down for an hour and checked serial number and other signs of counterfeit product, and after the check it was pretty obvious that it was fake. I wrote a moderately opinioned review where I mentioned that I was disappointed because it was fake. Needless to say, this review never saw the light of day. However, there are a few negative reviews that they tend to keep in order to make it believable. After all, who would believe if you have 1000 reviews and only 5 stars. Instead, they have a couple of bad comments, but they make sure that it is not something too negative.

Look at the picture below. This was my second bad experience with Lazada. When I contact the seller they answer with a generic message: "If you want to buy you can safely place your order. In this case I did not want to send it back because I did not want to deprive my 5 year old of losing out on the experience of having a christmas calender for the first time. This is also how many of the shops operate: They wear you out with a lot of admin, shipping fees and long waiting time to get money back. So, in the end many customers end up accepting broken items. In this case it is both broken, wrong and obviously done on purpose.

Thumbnail of user dava1
Singapore
1 review
3 helpful votes
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September 25th, 2018

I ordered two items, never arrived, terrible costumer service. They offer me a 33% of my money back in a Lazada coupon. Hilarius.

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About the business

At Lazada we sell everything | buy and check price: Mobile Camera Perfume Cosmetic Laptop TV Books Electronics Home Appliances Toys Napkins etc | Guarantee Cheap Price Free Shipping around Thailand

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