• Lazy Panda Canada

Lazy Panda Canada

Write a Review

Overview

Lazy Panda Canada has a rating of 4.4 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lazy Panda Canada most frequently mention customer service. Lazy Panda Canada ranks 25th among Ecigarettes sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Quality
    2
How would you rate Lazy Panda Canada?
Top Positive Review

“Would recommend to anyone.”

Lilo s.
9/13/18

I experienced awful customer service from others websites and finally found this one. Truly amazing people behind this company. If I could give 6 stars I would. Seriously thank you guys for everything.

Top Critical Review

“Ordered Product. Paid for Product. No Product Shipped. No Response to My Emails. Think I'm Out $533.”

Gordon P.
2/28/23

Ordered grow lights Feb 10/2023. Charged to my credit card Feb 11/2023. Received an invoice via email and charge appeared on credit card. Shipping says ordered Placed. Shipping not changed since day of order. Have emailed company but no response. Does not appear Lazy Panda has a phone number. It is now Feb 28,2023. Obviously I would like to receive the lights or a refund but after 18 days and no communication from Lazy Panda, I guess I'm out $533.00.

Reviews (37)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3)
Thumbnail of user gordonw230
1 review
1 helpful vote
  • Send Message
February 28th, 2023
Verified purchase

Ordered grow lights Feb 10/2023. Charged to my credit card Feb 11/2023. Received an invoice via email and charge appeared on credit card. Shipping says ordered Placed. Shipping not changed since day of order. Have emailed company but no response. Does not appear Lazy Panda has a phone number. It is now Feb 28,2023. Obviously I would like to receive the lights or a refund but after 18 days and no communication from Lazy Panda, I guess I'm out $533.00.

Thumbnail of user lilos2
1 review
20 helpful votes
  • Send Message
September 13th, 2018

I experienced awful customer service from others websites and finally found this one. Truly amazing people behind this company. If I could give 6 stars I would. Seriously thank you guys for everything.

Thumbnail of user aggies1
1 review
17 helpful votes
  • Send Message
September 30th, 2018
Verified purchase

Decided on a whim to order the Hello Kitty bong because it was cute and I had birthday money. Arrived basically next day (I had ordered it on Sunday it arrived Tuesday morning), well packed, discrete, and lovely. Bong is a big hit and I have told several friends where to purchase one. Thank you again for everything!

Thumbnail of user hopem80
1 review
3 helpful votes
  • Send Message
June 6th, 2020
Verified purchase

Even better than I hoped for and it actually showed up on time!
As a bonus not controlled at all by this, it's a fathers day gift for my dad and I wood burned a box to keep all his smoke stuff in and the vape still inside it's box, fits perfectly in said wood box!

Thumbnail of user andyp245
1 review
0 helpful votes
  • Send Message
November 26th, 2020
Verified purchase

I've been looking for an authentic space case for months and finally found one on lazy panda. Shipped the next day and arrived with careful packaging to protect the purchase. Very happy with my order and the customer service!

Thumbnail of user benoitd12
1 review
0 helpful votes
  • Send Message
May 3rd, 2019

First when you shop they say buy this before an definite hours if you want to recived it tommorow that fine but whe are 3 day later and my package still in ON so im a bit mad... Lets see for the quality of the item later

Thumbnail of user lazyp
Lazy P. – Lazy Panda Canada Rep

We wish we could control the punctuality of the postal services at all times.

Thumbnail of user kokaneebears
1 review
14 helpful votes
  • Send Message
November 2nd, 2018
Verified purchase

Top notch service, great selection of products, and prices are fair! I received my order on time(even with the postal strike)and everything arrived safe and sound with my order packed with bubble wrap and packed very securely. Tks Lazy Panda! I will definitely be ordering from you in the future.

Thumbnail of user taylorp76
1 review
0 helpful votes
  • Send Message
May 23rd, 2019
Verified purchase

Customer never knows when it's a good time to buy as prices fluxuate from day to day. Had to cancel original order just to change shipping address which put $120 in funds on hold instead of just $60, for four days. To top it off, the colour of the blue vape is false advertising and unfortunately was the deciding factor in who I bought from, not knowing that the colour in the picture wouldn't be it's true colour. It's shown as a beautiful dark navy blue, what you get is light metallic blue/sliver.

Thumbnail of user lazyp
Lazy P. – Lazy Panda Canada Rep

Hi, this is the owner of the site.

First off, we appreciate reviews of all sorts, that's how we continuously get better with every aspect in this game. I'm looked into the fund holding issue with my staff, due to our records, Mr buyer you put in a wrong shipping address in the first place through PayPal, however my staff reimbursed you within 4 hours on PayPal, fund was instantly put back to mr buyers PayPal, we have everything for proofs and we are happy to post it all to a defend a dishonest review regarding my shop.

Another issue regarding the different blue color of the SMOK M17 Vape pen, we are a SMOK authorized retailer, which means we only carry original factory products as advertised, the official picture of the blue M17 on the official SMOK site is the EXACT same picture we use on lazy panda, buyers and viewers can easily find out the legitimacy on that, however we do believe we have some very good prices, that's why some people choose to deal with us. Thanks, have a good day.

Thumbnail of user kelvinr33
1 review
0 helpful votes
  • Send Message
August 28th, 2020
Verified purchase

Upon receiving the package, the box seemed to be in good condition leading to my idea that the product had arrived safely but I was very mistaken as the contents in the box were shattered to pieces. The packing that kept the glass in position was just barely enough to keep the glass in position but as for protection it did not do the job. Unsatisfied.

Thumbnail of user lazyp
Lazy P. – Lazy Panda Canada Rep

Hi Kelvin R,

We send out hundred of bongs internationally every month, rarely anyone get a broken product, I confirmed with my employee, your order was packaged no different and I'm confident she packaged it good, sometimes when the packages get stucked at the customs for quite a while, we have encountered different experiences, however in your case, we checked the tracking, it was all smooth...

On top of that, my employee replied to your email within 10 minutes, but you resorted to this instead of checking your emails, now the compensation isn't on the table no more, take care.

Owner of Lazy Panda

Thumbnail of user ryanv38
1 review
15 helpful votes
  • Send Message
October 13th, 2018

One of the best customer service I ever had. You could never go wrong with this guy and he's awesome, he'll help you with what you need and what you want. I recommend this guy, I would give him 10 stars if I could

Thumbnail of user allarizj
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

Just received my first piece from Lazy Panda and it's exactly what I wanted! Wait time was short and customer service was great. Definitely ordering again

Thumbnail of user gregs364
1 review
6 helpful votes
  • Send Message
March 8th, 2019
Verified purchase

Second time buying from Lazy Panda and it was a great experience. Efficient communication making my order and check out was easy. I'll be returning customer for long time.

Thumbnail of user janf192
1 review
0 helpful votes
  • Send Message
June 11th, 2021
Verified purchase

I was given a discount for an item that had been opened but still new, they gave me a choice which I appreciated. They communicated ongoing and my delivery was fast. Very satisfied.

Thumbnail of user janellep11
1 review
19 helpful votes
  • Send Message
September 26th, 2018
Verified purchase

Very helpful and accommodating to me with my order. I ran into a situation with my orders, and they helped me promptly! Will be doing business with them in the future. Thanks again!

Thumbnail of user courtneyh300
1 review
1 helpful vote
  • Send Message
May 8th, 2021
Verified purchase

Had a little issue with the money transfer but the team was very kind to me and had great communication. The products speak for themselves the prices are excellent

Thumbnail of user patrickl188
1 review
4 helpful votes
  • Send Message
April 29th, 2019
Verified purchase

Thanks for the great service. I had questions about the products i was going to buy and they were answered promptly. When i received it the quality was far better than i expected. Thank you.

Thumbnail of user basela3
1 review
9 helpful votes
  • Send Message
July 2nd, 2019
Verified purchase

Ordered one of the Lazy Panda's products, they immediately got back to me, made sure that I ordered the right product before processing the payment and shipped Internationally.

Thumbnail of user richardh2002
1 review
1 helpful vote
  • Send Message
May 2nd, 2021
Verified purchase

Good communication to resolve a small delay,
Great price and awesome quality product. I'm very happy and thank you again

Service
Value
Shipping
Returns
Quality
Thumbnail of user christians149
1 review
5 helpful votes
  • Send Message
May 12th, 2019
Verified purchase

I loved my experience with them very nice company and I was lucky that they had 1 bong I wanted for a long time with this badass rainbow glass

Thumbnail of user zoea25
1 review
6 helpful votes
  • Send Message
January 24th, 2019

The customer service is absolutely amazing, never had such friendly, knowledgeable and helpful assistance!

Thumbnail of user rogerl153
1 review
8 helpful votes
  • Send Message
January 28th, 2019
Verified purchase

Just what i was looking for small compact, quick shipping, cant beat that, will be ordering from them again, thanks lazy panda...

Thumbnail of user debashishb2
1 review
6 helpful votes
  • Send Message
January 11th, 2020
Verified purchase

As described, good experience. Excellent packaging and reliable delivery. Happy with no issues arrival of my product.

Thumbnail of user weymanh
1 review
4 helpful votes
  • Send Message
March 21st, 2020
Verified purchase

I ordered the fritted disc glass work before and now it is a lil smaller but still works just as good

Service
Value
Shipping
Quality
Thumbnail of user marcusc153
1 review
0 helpful votes
  • Send Message
November 12th, 2020
Verified purchase

Very fast shipping and one of very few retailers carrying authentic space cases. Very satisfied.

Thumbnail of user alr160
1 review
1 helpful vote
  • Send Message
August 28th, 2020
Verified purchase

Was very good exp bong is beauty and shipping was very fast. Thank you

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Lazy Panda™ is a fully registered e-commerce smoke shop based in Toronto, Canada and we offer a variety of popular smoking products including our own premium e-liquid line, bongs, vaporizers, pipes, and more! All products sold by Lazy Panda are 100% as advertised. At Lazy Panda, we strive to accomodate every customer's needs from beginners to advanced users, and we aim to provide our customers with exceptional customer service and a wide range of products from starter kits to advanced vaporizers, to replacement parts for your bongs and vaporizers.

Company Representative

Thumbnail of user lazyp
Lazy P.

How do I know I can trust these reviews about Lazy Panda Canada?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lazy Panda Canada?