• LeatherCult

LeatherCult

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4.3 / 5
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Overview

LeatherCult has a rating of 4.4 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherCult most frequently mention customer service, good quality, and custom measurements. LeatherCult ranks 3rd among Leather sites.

  • Service
    281
  • Value
    245
  • Shipping
    246
  • Quality
    1005

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 82.4%
Positive
164
Neutral
9
Negative
26

Instant Feedback

3,231 reviews

33
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How would you rate LeatherCult?
Business's Favorite Review

“This is my SIXTH purchase from LeatherCult, and I've...”

Jason in Missouri B.
12/17/23

This is my SIXTH purchase from LeatherCult, and I've never been disappointed.I'm their biggest fan. They are absolutely legit. Great packaging. Great accuracy. Great choices and shopping experience. It may take 3 weeks or more to receive your order, but it's worth the wait. Just phenomenal.

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Top Positive Review

“Awesome bespoke leather coat!”

Mike B.
11/2/23

This felt like a risk, but it paid off. Choosing the style, leather type, and lining, along with specifying measurements seems like a great way to get the perfect garment, but being online/mail order it definitely feels risky. But it came in, fit great, and I'm already wearing it as a primary leather coat for cold weather. I'm very happy and it was worth the money spent!

Reviews (1,076)

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Reviews that mention popular keywords

leather cult (82) customer service (98) leather jacket (179)
Thumbnail of user mattb745
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase
• Updated review

Pants were made exactly to my specifications they're comfortable shipping time was excellent considering it's custom made and from a different country. Customer service is excellent also. I highly recommend this company.

Reason I chose this business:

Wanted to be sure they were a good fit and a style I liked.

Reason I chose this product:

Something my wife suggested.

Quality
Always easy
August 15th, 2024
Verified site experience
• Previous review

Always easy. Good company to buy from.

Thumbnail of user prebenn1
1 review
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

I wholeheartedly recommend leathercult! Ordered tailored leather trousers and they arrived promptly and exactly according my supplied measurements. The leather quality is superb and the trousers are very comfy.

My only negative gripe:
Website is completely adequate on mobile, but a bit clunky - especially the scrolling to pick leather type and colour

Reason I chose this business:

Seemed a good option from a quick google search

Reason I chose this product:

The trousers looked amazing, and when they arrived they absolutely were

Quality
Website is completely adequate on mobile, but a bit...
July 19th, 2024
Verified site experience
• Previous review

Website is completely adequate on mobile, but a bit clunky - especially the scrolling to pick leather type and colour

Thumbnail of user simonp169
1 review
0 helpful votes
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August 15th, 2024
Verified purchase
• Updated review

Excellent support from the Leathercult team. This was my second order and, as well as the jacket being exactly as requested, the team turned it around and got it shipped to me super quickly to help meet a travel deadline.

Reason I chose this business:

Quality + Value

Quality
Thanks :)
October 8th, 2020
Verified site experience
• Previous review
Thumbnail of user chadm696
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Wanted to Return My Coat I Ordered.
To Small. Wanted a Bigger Looser Size.
And Was Rejected. Because They Made the Measurements I Ordered. But Everyone is Different
And Sometimes the Feel of the Coat is everything.
And Mine feels a little too small….

Service
Quality
Thumbnail of user stephenl671
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

I needed a suit jacket for an event that required me to wear black. I prefer leather and thought I would do some internet research to see if anyone had a suit jacket to fit my extra long arms. I found Leather Cult's website easy to shop. All their products seemed cool and I found exactly the style I was looking for. The jacket I ordered was custom made for my suit size and there were many more custom options to choose from like lining leather colors and different textures. The manufacture and shipping time were very reasonable for a made to order product. The fit was great and the material and seam work are perfect.

Reason I chose this business:

East to use website and reasonable price for a made to order custom fit product.

Reason I chose this product:

I prefer leather and liked the options offered.

Quality
Thumbnail of user mikeb3921
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Brilliant jacket and great price. Very pleased!
Looks just like the photos on the website and they got all my measurements exactly right. Fits like a glove!
Also very fast production and delivery.
I will enjoy wearing it for many years. Thank you LeatherCult! 👍🏻

Reason I chose this business:

Accurate reproductions at good prices and good reviews.
Also the ability to tailor to my measurements.

Reason I chose this product:

Well described with good photos.

Quality
Thumbnail of user rhettr20
1 review
0 helpful votes
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August 13th, 2024
Verified purchase
• Updated review

Worst site ever. If this weren't a special gift for my daughter, I wouldn't have bothered. Still not sure the billing and shipping address are correct as the shipping address was the one that transferred to PayPay, not the billing address.

Couldn't even "add to bag" until I had gone and created an account. Had to re-select and re-enter all information about 6 times (trying multiple browsers) before I got it to work: "add to bag" just scrolls down the page, and "update" at the bottom instead clears all data and takes me to an unrelated page entirely. Didn't even get the "bottom" "Add-to-bag" button until after I created an account.

And PayPal is the worst f@#$%n payment experience ever. I deleted my account with them long ago -- and they wouldn't let me pay without logging into said non-existent account. Finally got around it with a different email address. And despite selecting the "one time payment, do not create an account" option, they then sent me an email saying they created another account for me anyway. Find a different processor, they suck!

Acknowledged the difficulties without any suggestion that they took the problem seriously. Par for the course for generic non-committal responses.

Reason I chose this business:

Daughter recommended, and few good alternatives.

Reason I chose this product:

Daughter chose this for her birthday. Style looks nice, fit her well when she received it, and she is very happy with the product. Only the ordering process is untenable.

Service
Quality
Worst site ever
July 22nd, 2024
Verified site experience
• Previous review

Worst site ever. If this weren't a special gift for my daughter, I wouldn't have bothered. Still not sure the billing and shipping address are correct as the shipping address was the one that transferred to PayPay, not the billing address.

Couldn't even "add to bag" until I had gone and created an account. Had to re-select and re-enter all information about 6 times (trying multiple browsers) before I got it to work: "add to bag" just scrolls down the page, and "update" at the bottom instead clears all data and takes me to an unrelated page entirely. Didn't even get the "bottom" "Add-to-bag" button until after I created an account.

And PayPal is the worst f@#$%n payment experience ever. I deleted my account with them long ago -- and they wouldn't let me pay without logging into said non-existent account. Finally got around it with a different email address. Find a different processor, they suck!

* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidw4408
1 review
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

Great service and great product as usual. Fifth jacket I have ordered and always a good fit and well made

Replied promptly

Reason I chose this business:

Past experiences

Reason I chose this product:

Liked the style

Service
Quality
Always good quality and service
February 13th, 2024
Verified site experience
• Previous review
Great choice, easy site navigation
November 6th, 2021
Verified site experience
• Previous review
Thumbnail of user fredc582
1 review
0 helpful votes
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July 12th, 2024

I found a great quality bag I wanted to buy, but the ordering process was a total headache. They insist on using PayPal but make it so complicated. You can't simply check out as a guest; you're forced to create an account. Then, you're stuck in a long email back-and-forth to get a special link for guest checkout, which can drag on for days.

Service
Shipping
Quality
Thumbnail of user martint390
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

The jacket fit perfectly with alterations I gave them. Great quality. Definitely recommend leather cult

Reason I chose this business:

Ordered before so i knew that i would be getting great quality

Reason I chose this product:

Have really good designs

Quality
Leather jacket
April 19th, 2023
Verified purchase
• Previous review

Lovely jacket. As described im well satisfied.thank you

Reason I chose this business:

Had what i was looking for

Quality
Thumbnail of user alessandroc92
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I've been looking for this type of jacket for a long time... found and ordered from leathercult: excellent product

Quality
Thumbnail of user andyl653
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

The website and experience is good
It's the final product that brings my score down
The leather isn't great, not even sure it's real leather and now seems over priced for what I got
But otherwise seems well made

Reason I chose this business:

I don't know

Reason I chose this product:

Wanted the keanu reeves motorcycle jacket

Quality
Thumbnail of user amirz37
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

The order was intended to be flat on both sides, front, and back. Regrettably, what I received appears to be curved at the sides, resulting in a shorter appearance when worn.

They don’t wanna take responsibility

Reason I chose this business:

Because of review

Reason I chose this product:

Because I need it

* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user bradi18
1 review
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

Made to order. Exactly as I ordered to measurements. Great quality. Perfect fit.

Great communication and help. Answered all me questions

Reason I chose this business:

Ordered from here before

Reason I chose this product:

Really nice look and feel. Real leather.

Service
Quality
Very satisfied.
May 18th, 2024
Verified purchase
• Previous review

Made to measurement. It fits perfectly. Extremely satisfied. The quality of the work and leather are excellent. Great communication.

Great communication.

Reason I chose this business:

Order here before

Reason I chose this product:

Great quality and I love the look and feel of a nice fitting skirt.

Service
Quality
Custom
January 27th, 2021
Verified purchase
• Previous review

Custom made to my measurements and fits perfectly.

Reason I chose this business:

Ordered in the past.

Reason I chose this product:

Love leather.

Value
Shipping
Quality
Thumbnail of user leannem258
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Goods not received, service getting an explanation was terrible. Had to open a dispute with Amex

Awful

Service
Quality
Thumbnail of user alexanderb841
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I was looking for a dark red leather jacket somewhat resembling Tyler Durdens and I found it in the celebrity section but didn't like how light red it was until I found a Spanish red blazer that was perfect. I liked how I could customize it as well.

Reason I chose this business:

I stumbled upon it.

Reason I chose this product:

They cool as f**k

Quality
Thumbnail of user am1282
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Everything fits perfectly! I was a bit nervous at first... but I love the clothes!

Quality
Thumbnail of user antons145
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

This particular jeans model should have had belt loops on the back. There are belt loops on the sides but not on the back. I would have requested it if I realized that they would be missing. Will have to add them myself.

Reason I chose this business:

Custom measurement process is comprehensive, and the product was received quickly.

Reason I chose this product:

Good match for my other leather pieces.

Quality
Thumbnail of user jaakt1
1 review
0 helpful votes
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August 19th, 2024
Verified purchase
• Updated review

Great shopping and I'm happy to buy more Leather jackets and other things form it

Quality
Amazing quality leather
May 7th, 2024
Verified purchase
• Previous review

Amazing shopping experience and great website everything is clear and understanding.

Quality
Thumbnail of user reginaldm105
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I their size is two size smaller compared to the sizes in United States. I did not know the vest was coming from overseas. I would not advise buying something that you cannot see before you pay for it or at least exchange it. The marker price for the sizes is unreasonable.

In the United States I wear 2X for vest. The first vest was too small, I had to order a 5x to fit like a 3X. I wanted just a little more room to wear My vest over my shirts. I gave the first vest away and I kept a second. They did not charge me extra for the larger vest. However, if I purchase another vest from them, it would cost me almost $500. That's too expensive. I will not be purchasing anything else from them, I am not happy with the experience. Not to mention the vests are very thin. Good quality but not durable.

Reason I chose this business:

Because of their large selection. I was hoping to get a Great product amongst their large collection.

Reason I chose this product:

Style color and look

* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
I can't wait to see how the vest looks and fills
April 21st, 2024
Verified site experience
• Previous review
Thumbnail of user avinashv2
2 reviews
0 helpful votes
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August 28th, 2024
Verified purchase
• Updated review

As expected. Product nicely packaged. Ystomer service fragmented response.

It’s takes you guys 5 days to respond. And no way to contact by phone.

Reason I chose this business:

Thought about LeatherCult compared to others seem to be better quality.

Reason I chose this product:

I like leather jackets and blazers.

Service
Quality
No comment at this time
August 26th, 2024
Verified site experience
• Previous review
Great
August 7th, 2024
Verified site experience
• Previous review

Great. The selections are terrific!

Thumbnail of user jasons3970
1 review
0 helpful votes
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July 10th, 2024
Verified purchase
• Updated review

I'm excited to try it out next week it looks perfect.
And yes, I wish the shipping was less expensive.

Reason I chose this business:

Wanted real leather.

Reason I chose this product:

Thought it would look cool with my jacket. 😎

Quality
Wish for cheaper shipping
June 19th, 2024
Verified site experience
• Previous review
Thumbnail of user andrewh2516
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The jacket I got was to the specifications I provided and the build quality surpassed my expectations. Purchasing my jacket was fairly easy and it arrived in a reasonable amount of time considering how far away I am from India and I did choose to make some custom fittings.

Reason I chose this business:

I chose LeatherCult because they had the widest variety of jackets to choose from with a fair amount of customization and that fit exactly what I was looking for, especially when I couldn't find a store near me that sells leather jackets.

Reason I chose this product:

I chose it because it was what I was looking for and it had pockets to match.

Quality
Thumbnail of user justind912
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

You sent me a jacket in sure and not the leather I chose and the jacket looks like it has been copied from another design but not crafted with the same level of detail and design. I wouldn't feel comfortable wearing the jacket.

I have been contacted but no resolution was offered.

Reason I chose this business:

The designs looked good and good selection of colours - BUT you didn’t deliver the colour I ordered.

Reason I chose this product:

It looked good BUT what I got was not as good as the image. It’s like the image was the original design and what I got was a copy. I don’t believe I got what I saw.

* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user maxb692
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I've made a customized leather jacket on LeatherCult. Staff was reactive and sent a request for confirmation when the measurements looked a bit wrong, which they were.
When I received the jacket, it felt pretty tight, perhaps because I'm not used to wearing leather jackets, but fitting nonetheless (and leather "expands" through wear). Great quality product, honestly impeccable, especially for the price point. Just take into consideration the potential import tax (which was 47€ in my case), as it's shipping from India.

Reason I chose this business:

Price felt a bit cheaper than in most shops, so I gave it a go. As I explained above, it was worth the money and then some.

Reason I chose this product:

I wanted a leather jacket, and this design I saw looked perfect to me.

Quality

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Typically responds within 4 days

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