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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Seems like a good pair of lights. Although it seemed like when mounting the lights bolts were missing that you needed to mount them I had to find my own bolts. But if I would have known that it creates so much wind noise I would have never put it on. Btw. Wiring harness is not complete either you had to make your own wiring harness just about all the way.
Watch the video somebody posted online and he had the same problem bolts and part of the wiring harness were missing to mount and wire the lights or they didn't have to write ones.
Second time getting them, hopefully they last more than a year.
The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
Good looking product and the filters assured me the product was right for my vehicle.
The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
Trying to figure out how to run an ignition acc wire to all the DRLs was challenging. If you could find a way to make a true plug and play it would be a game changer. Also the flanges on the marker lights for the fender flares were way too big and the wrong shape all together and took quite a bit of trimming but I made them work just fine. All in all after about 5 hours of head scratching and modifications everything came out as intended.
First option in a google search honestly lol
Was very excited to finally receive my order. But honestly I believe if you would give your customers more heads up and customer service then these delays wouldn't be as stressful.
Thank you for my order
I wanted a new headlight for my Harley Davidson especially to be able to be seen and be safe! Plus I heard great stories of your company and product
Great prices and A++++ service!
Looking forward to receiving my new headlight!
Thank you so much
I wanted a new headlight for my Harley Davidson especially to be able to be seen and be safe! Plus I heard great stories of your company and product
Package arrived with no damage quality is Good the only thing is you have to pay for the service which is an additional charge and I wasn't aware of it. But after I installed the front grill oh man I love my taco!
YOU CAN TRUST LED Factory Mart!
Dear Joel,
Thank you for your valuable feedback and for choosing our product for your Tacoma. We're thrilled to hear that you love your new front grill, and we appreciate your kind words about its quality.
Regarding the additional service charge, we apologize for any confusion or inconvenience this may have caused. The additional service charge is not charged by us, but by the bank.
Your satisfaction is our priority, and we're delighted that you are enjoying your purchase. If you have any more questions, please feel free to reach out to us. We're here to help.
The grill looks great - after a few days work. There were two issues though: First we had to drill holes at the bottom part of the grill where they get inserted by these two prongs that come out the headlights. The factory grill does come with those holes (slits) - this replacement did not (we used a drill to make them ourselves). Second, the grill came with a rubber gasket (strip - that is supposed to go on the grill) looking thing where it meets the hood (when closed). This was the biggest problem because we had to glue it on. There was no way of just fitting in (very strange - unless we missed something). There were no intructions either. Anyway, we solved the issue by using gorilla glue and it worked out but other people may struggle with this more (I can see people giving up).
I have gotten other stuff here and they have neat stuff.
I like it but you need to mark the poles next time a and b cause I put b in a's spot broke a pole good thing there was replacements which was a $#*! to fix but we got it now haven't used it yet that review will be later
You were the cheapest one on google search
Bought as birthday present for sons Jeep, Looked at many other options and this grill is perfect. Well packaged and with all of the hardware. Super easy change. 10 mins. I think this one has the best angry face of all of the grills.
My husband did not receive all of his order in the first box, but he contacted customer service and they followed up and we received the rest of the order.
Just a little disappointed that it took so long to get all the pieces.
Had what he wanted
Order the tri bar for my 2015 street glide special an when I got it an went to install it it doesn't fit or it's broken haven't really figured it out I lightly shook it an didn't hear nothing rattle an I looked at the connectors an one side was slightly crooked so I'm assuming that's the issue cause it wouldn't fully plug in an connect. But other than that minor issue everything else is good
They were the cheapest a fastest delivery dates.
Dear Josh,
We're sorry to hear about the trouble you encountered with the tri bar you ordered. Our sincere apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention and we're here to help resolve the issue.
It sounds like there might have been a problem with the fit or possibly a defect in the product. We have contacted you by email to resolve this issue.
In the meantime, we're glad to hear that you found our business to offer competitive pricing and fast delivery. We strive to provide excellent products and service to all our customers, and we're committed to ensuring your satisfaction.
Please don't hesitate to contact us with any further concerns or questions. We're here to assist you every step of the way.
Fast shipping and good quality for the price, much brighter than my other set I bought a couyeats ago
Dear Christopher,
Thank you for your fantastic 5-star review! We are absolutely thrilled to hear that you had an excellent experience with our product/service. Our team works tirelessly to provide the best possible experience for our customers, and your feedback encourages and motivates us. If you have any further questions or need assistance, please do not hesitate to reach out. We sincerely appreciate your support and look forward to serving you again in the future!
I purchased a headlight and fog light halo combination for $300. They arrived on time. Installation required me to wire the headlights and all it's features myself. Which the instructions to install were not included. I had to research how to wire and install my self. Now that they are installed, they have multiple blind spots terrible peripheral views and filled with condensation. Literally all four lights are filled with condensation. I have been emailing everyday and talking on the phone every day with "David" and he will not let me return the lights. It's a complete scam. He refuses to send me a shipping label and let me return them. And I am within the 14 days of purchase. Do not buy from this company!
Price points are more reasonable and the reviews seem fair.
Tip for consumers:
Terrible business. Essentially provided a inferior product and will not let me return them and get a refund
Products used:
9inch Halo Headlight and fog lights for Jeep Wrangler
Lights are great, easy to hook up, only thing that was a little wrong was ordered on the 15th of December and didn't recieve until the 2nd of January. Not a big deal. Would definitely order from yall again!
Dear Jeff,
Thank you for sharing your review! We're thrilled to hear that you found our lights great and easy to hook up. We apologize for the slight delay in delivery. During busy periods, such as the holiday season, shipping times can sometimes be longer than usual. However, we're glad to know that it didn't greatly impact your overall satisfaction. We appreciate your understanding and patience. Thank you for choosing us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
I absolutely love my headlights and they work great. Super easy to install once I had all the parts. One of the plugs on the driver's side headlight was cracked but still plugged in. Also there was no fuse tap included in the box so I had to go and purchase one. The headlights were almost sent back to the manufacturer because the post office said they didn't have a full address when I could clearly see that I entered my apartment number in my receipt. When they found the box and showed me the label the apartment number had been eliminated.
They were having a sale and I had heard good things about the lights and they were easy to install
Warning! Do not purchase from this company. They will not allow you to return anything, even if the product doesn't work. The customer service is a joke! You will never reach them on the phone and when you do speak to someone, by email, the will give you the run around of your life until you give up after 2 months. Please take warning. This is the worst purchase I have made in my 40 years on this planet. Headlights are generic and the app for the halos will not link or work properly. Runnnnnnnn!
My order seemed to be taking longer than usual. I had to reach out twice to confirm my order. On the first to see why I got a shipping confirmation but no tracking info after a few days. On the second time I reached out because UPS had not received package yet. Right after I reached out UPS got the package. Coincidence or not still not fast shipping like they say even though I'm in Washington and they're in Cali.
Product and price looked decent.
Hi Jose A,
Sorry that you are not satisfied with our shipping time.
We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc.
Since we use the shipping method of UPS to send your package, the shipping time is 3-10 working days before it can be delivered.
Please check the details:
https://www.ledfactorymart.com/pages/shipping-policy
Hope you can understand any inconvenience caused to you.
My delivery took long to receive it. I had difficulty reaching out to them. My order was split in 2 deliveries.Now I have to do a return for an item I ordered accidentally. I will see how that goes...
I was intrigued in all the accessories and parts that they have for the Tacoma 3rd Generation... I would give them another shot on ordering from them again...
Product works as advertised. I did have to make a minor mod to get the amber turn signal to work, but i bought the jeep used, so that could be due to previous "mechanic-ing"
I will order from you in the future!
Cost and styling
I ordered a headlight, fog light, tail light combo. Both of the fog light housing plastic has broken, which after some debating with the company they replaced by sending two new ones for free. Now after only a few months of having the lights I notice the headlights will go in and out randomly for a few seconds at night and then turn back on. Lastly one of the led taillights is getting moisture in it and causing the led in the area of moisture to fade/burn out. Spend your money elsewhere on quality products. If the company is willing to refund my purchase and correct my issue that I would respect and would change my mind.
Received used item someone else had returned after they had first attempted to put it together. It took quite awhile to figure it out with the wrong parts used on the wrong places. It still had missing parts and they would never admit it was an open box item even after I sent pictures of the poorly packed used box. Instead they gave me a minimal 20% refund. They then tried to claim it as freight damage because I got a call from UPS asking about it. So this was a very dishonest transaction from the start so I wouldn't do business with this company again under any circumstances. Also when I tried to call no one answered nor ever returned my calls. I only received emails a day later then I sent them.
No reason other than they had the size roof rack I was looking for for my Jeep.
At first I got the wrong tracking number, and I noticed it never came up as "Valid". Literally within a day of emailing support, they gave me a new tracking number and the part was shipped. Definitely happy!
Just saw some ads
Dear Wayne,
Thank you for sharing your experience with us! We apologize for the initial issue with the tracking number but are pleased to hear that our support team promptly resolved the issue for you.
We're glad that you're happy with the resolution and that your part was shipped without delay. Your satisfaction is our top priority, and we're always here to assist you with any concerns or questions you may have.
If there's anything else we can help you with, please don't hesitate to reach out. We appreciate your feedback and your business!
I ordered brand new led headlights. They arrived and I installed them. They are not bright at all. I tried calling 800 number with no luck and even sent a email with no luck. I just want to return these lights and get my money back
The tracking and shipping are terrible with this CO.
Price but communications is terrible with this CO
Dear Curt,
We're truly sorry to hear about your experience with our tracking and shipping services. Your satisfaction is important to us, and we apologize for any inconvenience caused by our communication shortcomings. We're committed to improving our processes to better serve our customers in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out. We appreciate your feedback and the opportunity to make things right.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Ralph,
Thank you for bringing this issue to our attention, and we apologize for any inconvenience you've experienced with your recent purchase.
We're sorry to hear that you're experiencing difficulties with the light you received. As part of our commitment to customer satisfaction, we're pleased to inform you that your purchase is covered by our two-year warranty.
We have already arranged to send a replacement light to you, which should arrive shortly. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.