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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
I ordered a wrong item and i tried to change it and they responded immediately and corrected my order. 2 weeks later I received my order in great condition.
Many choices and good quality products
Purchased Headlight and Fog Light as combo package. Received Headlight promptly but there was no indication if or when the Fog lights would arrive. The order nor auto update email did not mention these two products were being sent as separate packages. I sent an email to *******@ledfactorymart asking about delivery of fog lights on Oct 5th, one day after receiving the headlights. I sent a F/U email on the 6th that I had not rec'd the fog lights. I did get a response email from support on Oct 7th stating the fog lights were being shipped along with tracking information. They did arrive on the 7th. Have yet to install either item nor the front turn LED signals I also received.
On the 6th I also called Customer Support # *******533 three time and was transferred to an extension which then required leaving a voice message.
Product wanted at a lower price. 9" Headlight with Angle Halo without RGB option.
Dear Jeff,
We sincerely apologize for any inconvenience you may have experienced due to our temporary unavailability of telephone customer service. We understand the importance of effective communication with our valued customers, and we appreciate your understanding during this period.
Additionally, we regret any oversight regarding your recent order. It appears that your order was shipped in two separate packages, and we should have communicated this to you more clearly to avoid any confusion. We take your feedback seriously and will strive to improve our communication in the future.
If you have any questions, concerns, or require assistance with your order, please do not hesitate to reach out to us via email.
I bought many items on LED Factory Mart. Most of them was ok but sometimes something failed. I always said that every shop can sell but the good ones can be recognized by complaint solving. My complaints was perfectly solved by the LFM team. I would recommend them!
Order the Headlight, Fog Light, and Tailights led package for my 2020 JLU. Not plug and play at all. Headlights installed without incident, other than the fact you have to hook up an additional wire. Fog lights didn't fit into my bumper and when contacted was told I need to spend another $40 for brackets for my bumper. Installed tail lights and while the look great, as soon as I turned the vehicle on the rear blind spot alert immediately stopped working and my message center told me both tail lights were out. Messaged the company on Messenger because it seems to be the only way you can get in touch with them and have now been getting the run around for two weeks when they do respond. Also have been told that I need a different tail light than what I have. This place is a joke and I wouldn't waste your hard earned money on their trash. So disappointed and frustrated with this company.
Tip for consumers:
Run far away from this site. Shop from Oracle instead.
Products used:
Lights
I bought a bundle package for my 2021 Jeep Willys Gladiator and the turn signal lights that were said to "fit my Jeep" did not. Returned those. Headlights and fog lights are not "plug and play". My Jeep is at the dealership for the past week for code resetting.
Lights looked great. Said they had great tech support, not so far. Prices were good, unfortunately product not what was exactly expected.
Dear Jessica,
We're truly sorry to hear about the difficulties you've faced with the lights you purchased for your Jeep. Your satisfaction is important to us, and we apologize for any inconvenience this situation has caused.
It's disappointing to learn that the turn signal lights didn't fit as expected, and we appreciate you bringing this to our attention. We're glad to hear that you were able to return them. Additionally, we understand your frustration with the headlights and fog lights not being as "plug and play" as advertised. We're committed to ensuring that our products meet our customers' expectations, and we apologize for any inconvenience or confusion caused by the installation process.
We take feedback seriously, and we're sorry to hear that our tech support hasn't met your expectations thus far. We're here to assist you in any way we can and will do our utmost to resolve the situation to your satisfaction. Please don't hesitate to reach out to us directly with any further concerns or questions.
10 piece light kit came fast. Seems nice at first, but fig lights were not plug and play. Headlight connectors do not lock in because they are not aligned properly and can't go in all the way. I have to use tons of electrical tape to hold them in and it causes a flicker as I drive. Currently trying to get headlights replaced or full refund because half my idea was directly from China apparently... NOT HAPPY WITH CHINESE TRASH... we'll see how they handle trying to fix this.
Good reviews, thought it was AMERICAN MADE, but it's Chinese trash.
Was quick and easy. Suggest you guys show the full product ie: wires,plugs, connector etc.
Quality and light kits. Should have a kit with ALL Lights included. Wish the 3rd brake light was in the set I ordered instead of hunting for it.
The lights got here fast, but there was no info on what app I use to change the lights colors. I have looked online and cannot find what app I use nor was there any information in my package about the app. It would be helpful if there was a QR code or the name of the app and instructions so I can change the default lights to the color I would like.
Bc the colors change but since I haven't been able to yet I'm not sure if I want them anymore.
Lights are great. Except they cause my signals to rapid flash. I tried to contact Led Factory Mart and 2 weeks later I still have not received a response. I also spent the day calling them and would only receive a voice mail. After dozens of calls I left a voicemail and still haven't received call call back. There was NO talking to anyone in the company. Even tried to contact them on messenger. Still no reply. So I. The end the lights are sitting on my tool box and I went and bought a set of Custom Dynamics for the front and back to replace these and they worked perfectly right out the box.
Seemed to be quality parts at a great price. DO NOT BUY! If you have an issue they will not respond to anything. They take your money and run!
I wanted to replace the headlight and passing lights on my 2013 heritage Softail with LED. Someone recommended LED factory and after much research I decided to purchase from there. The lights were truly plug and play and have really improved my night time riding.
The only trouble I had (and it could have been my specific bike) was that the new passing lights would not work until the new headlight was in. I started with a passing light and spent quite a bit of time trying to troubleshoot why the old light worked but not the new LED light thinking I had a defective part but neither one in the box worked. After replacing the headlight I tried the passing lights one last time and then both worked flawlessly. If this is how it's supposed to work, I was not aware, there were no instructions or any paperwork in the box at all (and the box was NOT sealed when it arrived, so it could have been opened in transit). But now that all 3 lights are installed, everything works and looks great!
Hi Julie, thanks a lot for your support and for taking time out of your day to give us this positive feedback. We will improve our shipping service. Our LED lights have 2-year warranty. Please feel free to contact us if you have any questions. Have a good day!
Due to the fact, the first delivery has broken parts I complained about the not functionality of the product. I got very soon a feedback and I asked for a replacement. This is now delivered and works fine. The packaging for the second delivery was also improved
On the ups web site it say Shipper created a label, UPS has not received the package yet. So I'm just a little confused on how I was supposed to get the package 3 days ago but ups haven't got the package yet
Dear Emilio,
We wanted to provide you with an update on the status of your recent package shipment. We understand that you may be concerned about the lack of updated logistics information for your order, and we want to assure you that we're here to address any questions you may have.
Currently, it appears that the logistics information for your package has not been updated as expected. We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
Your package has been delivered on November 10.
If you still have any question, please be free to contact with us.
Didn't give me a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 20% off!
Update; They refunded me the 20%. Be careful ordering on your phone because a quick pay pops up right away before you get a chance to put in your discount code.
The turn signal/drl combo looks great and functions as advertised. Nice upgrade!
Didn't give ma a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 29% off!
The brake lights work fine but they're rolling lights do not work at all. Had to replace with another manufacturer which works absolutely perfect. Both running lights and brake lights work fine on the new manufacturers tri-bar light
Was aggressive and set up to confuse the customer. I am not pleased with my experience.
It had products that I enjoyed. The price was good, but the service is not good.
Dear John,
Thank you for your feedback.
We're truly sorry to hear about your disappointing experience. Providing a positive and straightforward customer experience is very important to us, and we regret that we didn't meet your expectations. We appreciate your honesty and will use your feedback to improve our service.
If there's anything specific we can do to address your concerns or assist you further, please don't hesitate to reach out. We value your business and hope to better serve you in the future.
Received. Only thing I would add is tracking or at least email saying it shipped.
Dear Vaughn,
Thank you so much for yourfeedback. We will send email to customer when the order ships.
Your satisfaction is our greatest reward. We look forward to providing you with the same excellent service in the future. Thank you for being a valued customer!
Package came as expected, no problem with the install. I'm happy.
Great Products with great results
Dear Alfonso,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Everything got there when it was supposed to. The only issue was a after market replacement bracket was needed for the new LED bulb. I looked on YouTube for instructions. So I have to order the new bracket on the main lamp. The passing lights fit fine.
Very easy, great price and matched very well!
The only thing is customer service! I emailed in and asked how long does it usually take to get my products. So David Matthews Responded please be patient... I didn't really care for that I just asked for a time frame. I emailed back and let him know. I didn't care for that and he still said please be patient...smh...
I am very happy with the product.!
Reviews and price
Reviews and price
Everything I ordered was correct and looked awesome once I installed them. Only issue was the length of the wire provided for the lower lights. Being that they had to attach all the way up to the main turn signal quick connect the wire provided could of been longer. Other than that the lights look awesome.
Great prices
Ordering product was easy! Tracking it was a nightmare. Showed a tracking number but the tracking number went nowhere. Had to contact customer service to see if they could track the order. Received my order and the product is awesome! Fits and looks great! I'll buy from them again.
Good customer reviews and products looks like quality merchandise.
First time buyer! We'll see how it goes!
Looks like quality products!
It was very easy to make my order. No where did it say that they were replacement for factory fog lights, I don't have factory fog lights that's why I was buying them. Now I have to go to my ford dealer to get them installed. Thanks
My son bought some lights and he told me that your products were every good.
Dear Gordon,
We're sorry to hear about the confusion regarding the compatibility of the fog lights you ordered. We strive to provide clear and accurate information about our products, and we apologize if this was not the case in your situation.
We understand your frustration, and we apologize for any inconvenience this may have caused you. We appreciate you bringing this to our attention, and we'll take your feedback into consideration to improve our product descriptions moving forward.
Regarding your problem, our customer service has contacted you via email support@ledfactorymart.com to solve it.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
My son bought some lights and he told me that your products were every good.
Got the product with no instructions on install. Emailed them and after days of waiting received an email with a YouTube video. The video was vey poorly made, not professional. I wrote back and said it wasn't recommended to install unless you were a professional. I don't need to be if there are good instructions.
I am very hesitant because sending payment to a Chinese name, but had great reviews.
I am very hesitant because sending payment to a Chinese name, but had great reviews.
I am very hesitant because sending payment to a Chinese name, but had great reviews.
Fast and efficient. Product appears as advertised. I am however having trouble getting the item to fit properly. Think I will be doing some modification to make it work.
Best price for item.
Need info as to shipping as my order was split and shipped next day the second half shipped the filling week and no communication until I emailed several days later and received and email back with info? Not about the 3rd party shipping partner app, what that was?
Great deal for the LED lights.
Although the rear running break light seems a little dim no brighter than the standard bulb.
It was easy to navigate. It only took me a couple of hours to get it together.
I liked the products l viewed.
Dear Charles,
Thank you for your feedback!
We're glad to hear that you found our product easy to navigate and that the assembly process was straightforward. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and hope you enjoy your new setup!
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Vic V,
Customer satisfaction is at the heart of everything we do, and knowing that you are happy with your purchase is the greatest reward for our efforts. We take pride in offering top-notch products that meet your needs and expectations.
If you ever have any questions, need further assistance, or want to explore more of our offerings, please don't hesitate to reach out.