LED Factory Mart

Ordered a grill for my 19 Tacoma. After a week was not shipped I called the company said that the soonest the shipping would is 30 days on the website it says 3-7 days shipping brags about fast and free shipping! Called them they said they where more of a headlight company grills take longer did not say that on the website said nothing could be done about this very deceitful

Easy to place order! Can't wait to install the lights. Quick delivery!

It was a great kit. I replaced some of the hardware to suite what I needed but overall a solid kit i had also purchased a Raxiom 6 panel switch for my Jeep wrangler which made it a lot easier to handle.

I purchased some fog lights for my 2022 Bronco because this store had them competitively priced compared to other shops I was looking about for comparable products. That's essentially the last benefit I received. The product came in good order but with ZERO installation instructions making them useless. Especially considering this was an electronics product that had to be run through the OEM factory headlight wiring. I am a resourceful guy so I spent almost 3 weeks going back and forth with the company to acquire instructions they clearly didn't possess (I don't know how you're selling an electronics product without any knowledge of how it works). Whereas the competitors had 20-40 min step-for-step installation instructions available online the best I could get from them was a video under 30 seconds that said little more than "connect the wires." I pointed out to their customer service rep that there are at least 8 different wires on the left front headlight coupling and even more on the right. Nothing. I tried reaching out to the local garages but they do not install outside parts. I was forced to return the item but was told that I'd have to cover the shipping and be charged an additional 15% restocking fee. While I was able to get them to waive the restocking fee I still have to pay nearly 10% of the item cost for my months-long hassle. I would never recommend using this company. You're better off going to a known producer or even Amazon.

Made my purchase early before Christmas, was told they would be here on the 22nd, arrived on the 29th. Excited and attempted to install, wiring they sent wasn't right. Contacted 8 times, finally got a call back. Sent 5 pictures as they requested. I'm on phone call number 6 right now, and still waiting to hear back from them. Extremely frustrated. Sent e-mails everything, have all documentation. I can't say that I would recommend or refer them to anybody. Cheap prices, yes, but can't say it's worth the aggravation.

I ordered rear turn signal bulbs for my 2008 Harley Street Glide because on web site says they fit my bike. I got them and they did not fit they are 1157 dual contact and my bike tike take 1156. I didn't know this when placing order online, so I went by it said they fit my bike. Now emailed them to return them and get correct ones and this is what I was told. I can keep them because of restocking fees and cost to ship them back and reorder the right ones and they will give me 15% discount coupon and try to sell the ones I got. I have ordered headlight and front turn signals and they work great. I don't need to do all the extra leg work to get the right ones just do the right thing and send me the correct lights please.

So I ordered a LED light for my 2018 HD Deluxe and according to the site it said it would fit my bike. Well it didnt the new light did not have the mounting bracket holes. Also had no idea these products came from China which I'm not a fan of.

Initially after purchasing I sent an email to LED Factory to cancel my order due to seeing bad reviews online. I was contacted by a representative who persuaded me to reconsider canceling my order. I was reassured that the item would be to my satisfaction and if I was not pleased, I would be able to return them. I took a chance and ordered and so far I am pleased with what I ordered.

This was such an added addition to my tacoma, super easy to place order, and was even delivered earlier than expected, will be returning customer for sure

I purchased a set of led strip turn signal from this company. When they finally arrived I was excited to put in, but when I plugged them in they were not working. I reached out to the company for help and they walked me through it saying it is not their product but what I am doing. It is supposed to plug into the socket and then wire the red wire into the running light section. It never worked and they said to send a video and told I am still doing it wrong. I ask for to send back and a refund just because it was such a hassel and their customer service was horrible. They still won't let me send back for a refund. If I can save a few people from horrible products and service I will be ok. I am out $60 and still battling.

The quality is very good and it was very easy to install

It was great, except I don't like having to leave certain kind of feedback.

Grill was delivered on time (about two weeks). It fit correctly and looks good.

The fog lights are great quality and work great but they didn't come with any instructions and the instruction on the website were vague. It was not an incredibly difficult installation but it wasn't just the "plug and play" like it said in the description. Great fog lights though

I love the look of the grill. The grill came without instructions, so I had to email the company to get them. Once I received them, there was no information regarding the front camera which I have, and no mount. I emailed them again. They sent me a video on how to install an aftermarket camera, which did not answer my question. I inquired again, and they sent me the same video. I finally researched on my own and found a front camera mount from Yotaverse. It was an extra $50. No help, no description, no heads up.

I ordered a LED headlight for my wife's freewheeler. The webpage lists the address as California. But the light was shipped from China. It took a week and a half. Now my headlight is stuck at the local FEDEX hub. It's been there for 9 days and counting. They tell me to get it I have to print a customs release form, fill it out, sign it and then put it back in PDF for and email it to them. I shouldn't have to jump thru hoops to get something that should've been at my house 10 days ago. Now LED factory mart is dragging their feet on responding to my requests for a refund. Meanwhile I ordered a light from Amozon and got it the next day.

I had a part issue. I'm currently working with customer service and hopefully factory personnel. I'm happy to change my rating once issue is resolved. Also, some instructions would have been helpful.

I bought SP-COMBO38 as my 2019JL from LED Factory Mart. At first, it didn't work properly. I thought it was damaged. After contacting customer service, I learned that an additional decoder is needed. So far, everything is fine.

The Blinker lights, are LED, I took the time, to hook them up, checked all connections... And they never turned on... I put my Stock lights back in... And they work fine... I hate LED lights on my Jeep, because my Jeep hates them worst than I do

Overall happy with my order i would have given 5 stars except my order was almost 4 days later than i was told it would arrive, i understand that LED Factory Mart probably did not have total control over that but as a first time customer and seeing that the order came through customs and i was unaware of that was to be the case i was skeptical at first but i am happy with my order it was as advertised and the price was good and the quality of product solid. I will be order from LED Factory Mart again. Thank you.

I didn't get tracking # until the day it arrived. Very prompt on responding to inquiries

Lights were very fairly priced delivered fast easy to install and much brighter and safer than my stock halogen well worth the investment also I noticed while driving my LEDs did not blink or van brate while riding steady smooth bright lights very impressed

I received exactly what I ordered. The headlights were a little hard to install. Didn't fit exactly perfect, but that's to be expected with aftermarket parts. They work great though!