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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
There are no real installation instructions so it was difficult to install. The halo ring is of poor quality, it's not a solid light, you can see all the individual lights making it look bad.
Different types to order.Was given good description of each one I looked at. Helped me decide the one I wanted. Shipping was quick and that's what I like. It was the second thing I ordered from them
I purchased the Matte Black Front Grill & LED Raptor Lights Combo for 2014-Later Toyota 4Runner. Everything was packaged perfectly and it only took a week to arrive, which was super fast considering it came from Hong Kong. The shipping updates and communication were fantastic.
The plastic replacement grill, the bumper overlay, the TOYOTA letters and amber LED raptors lights were well crafted. The wiring harness for the amber LED raptor lights was super clean. The lights lit up perfectly and are plenty bright. I really liked that the bumper overlay had pre-drilled screw holes for the TOYOTA letters.
Overall, amazing experience and quality product. I will definitely purchase more products.
It was good. The lights are excellent. Went hard to install. I told all my friends. Thank you very much.
Great! Easy to order and fast delivery! I am sure almost everyone in my department has bought these type of lights!
I have been looking for that type of lighting and they have it!
These were great lights at a great price compared to OEM. Lights are bright and have a sleek look with the smoked lenses.
Looking for alternative to OEM.
Lights work great and install was extremely easy, I have extensive experience working on my own vehicles but I truly believe an amateur could install these with ease.
Like the look of the product and the website was easy to navigate
Dear $#*! Baker,
Thank you so much for your positive feedback! We're delighted to hear that you found the installation process to be easy. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Once again, thank you for choosing us. Your feedback motivates us to continue delivering the best possible products and service.
Quick and easy fit great works great looks great very pleased
Dear Phillip,
Thank you for your positive feedback! We truly appreciate your support and kind words. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out to us.
Was as easy as could be to find my year/make/model, placed my order and received earlier than expected,
I will be placing needed items in the future, Highly recommend LED Factory Mart for your lighting needs,
This is a chinese product, and it is delivered directly from China, so it took some time to arrive. The product looks good, fit well, without any problem. Now let see how long they will last.
I purchased a pair of led headlights from ledfactorymart which to me were good value for my money.
Upon ordering them there was a delay in the processing for 1 weeks due to no stock but I spoke to a polite customer service staff member who told me the day they would be dispatched and on this day they indeed were dispatched with a tracking number.
The time for these light to arrive from them was one week and the tracking information was the best that I have ever seen through purchasing from a company online.
Upon arrival the headlights were exactly what I ordered and was very pleased with these.
I am a very fussy person when it cmes to buying products but ledfactorymart are the best compant for a longhaul purchase that I have ever used and would buy from them again and would recomend them to anyone.
I'm having issues with one of your reps, David Matthews, keeps on asking so many questions about the problem with my order. It did come in but it doesn't work and will not power on.
Seems like a good alternative but it doesn’t seem like it right now unless someone makes it right. I’m feel like I’m not a valued customer at all.
Dear Edmond,
We sincerely apologize for the inconvenience you've experienced with your order and the communication from our representative, David Matthews. Your feedback is extremely important to us, and we are taking immediate steps to address this issue internally.
We understand your frustration and want to assure you that you are a valued customer to us. Your satisfaction is our top priority, and we are committed to making this right for you.
As a resolution, we have arranged a refund for your order. You should see the refund reflected in your account shortly. Additionally, we will review our customer service processes to ensure that situations like this are handled more effectively in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.
Srongly doubt I will ever order from your company again rather just order from Amazon or especially USA owned company! Don't like China, Canadian, Japan based companies!
Seen best price Decent reviews however am not satisfied and will keep what I paid for until they go out and replace with higher quality parts from American owned company!
Dear Marty,
We appreciate your feedback and understand your concerns. We're committed to providing high-quality products and customer satisfaction. If there's anything we can do to address your concerns or improve your experience, please don't hesitate to reach out to us at support@ledfactorymart.com. We value your business and would welcome the opportunity to assist you further.
I like the easy install and the LED part works and looks great. Smoked covers are terrible. Cloudy looking, made them look old. Had to order replacements elsewhere.
Price and ease of installation
I ordered LED rock lights for my car and as of now it is 11 days after I placed my order and have heard nothing about it. I've tried to contact many times and have had no response. Terrible business
Products used:
Haven’t been able to because I can’t even get my product!
The grill is great! Easy install, good fit and finish.
Great selection and prices are very reasonable.
Dear Adam,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Was not told it would be shipped separately and then when finally received the light bar itself was damaged missing parts cannot install so waste of money will not be returning
There's some condensation in the lights after they've ran for a little. I don't think it's suppose to so hopefully they don't end up breaking bc of a seal issue with in the light.
Bc the other lights I got from another company broke before even having them a year.
Hi Savanna Anglin,
Thank you for your feedback.
Please check to see if the fogginess is due to condensation or if the lens itself is bad. Condensation does not cause a problem with the normal operation of the light and is, therefore, not considered to be a defect or warrantable condition.
IP ratings do not guarantee resistance as air is still trapped in the sealed assemblies, particles of which can still be condensed. For more details, please read more here. --> https://www.ledfactorymart.com/blogs/news/condensation-or-water-ingress
There is a venting hole in the back of LED lights. Please open it for a few hours. The water vapor can be excluded after a few hours of lighting. After the water vapor disappears, close the venting hole again. If the cause is not related to condensation, please drop up a line with a picture of the product atsupport@ledfactorymart.com and we will help you to apply the replacement.
Love LED Factory Mart. Great prices and products. I know folks say buy the brand stuff, but honestly I have purchased from here before and the quality is just as good. Easy website, great service!
You offer what I needed at a price that fits my budget. Thank you!
Easy to order the cover even for an Analog guy. Shipping was fairly quick even coming from China. Product looks good and user friendly as it scrunches into a small pillow sized bag.
Dear Tanya,
Thank you for sharing your feedback with us!
We're delighted to hear that you found our ordering process easy and that your cover arrived promptly. It's great to know that you're pleased with the product and find it user-friendly. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Quotex is very trusted platform and very easy to use it. This is very friendly platform for new user to earn money faster... Grateful 💕💕💕
Tip for consumers:
Best platform ever i seen is quotex
Products used:
Belts
Dear Trading,
We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our product. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
I followed the directions to install the lights and they do not work. I was a little worried when the box came in and it was clearly pretty beat up. Hopefully they will give me a refund.
This compagnie got the word LED in their own buisnes name and sanded 2 defect LED light on four!
Now after lot and multiple explanations
I think they will send me a replacement
Im still on hold?
Hi Francis. Please don't worry about it. Our products have 2-year warranty. The replacement will be shipped out free after all is confirmed. Our customer service will get back to you within 24 hours. Have a good day!
I bought the color changing halo headlights.
6 months in I replaced both bulbs under warranty. Now 2 yrs later only headlights work no colors. I worked with David.
My email *******@hotmail.com
Tip for consumers:
Eventually all items replaced in 1.5 yrs
Products used:
Halo lights
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Kirk Nelson,
We sincerely appreciate your feedback, and we want to address your concerns regarding the installation instructions and the quality of the halo ring in our product.
Installation Instructions: We apologize if you found the installation process challenging due to the lack of clear instructions. Your feedback has prompted us to take action, and we have sent detailed installation instructions to your email. These instructions should provide step-by-step guidance to ensure a smoother installation experience. Please review the email for the comprehensive instructions, and if you have any further questions, our customer support team is here to assist you.
Halo Ring Quality: We regret to hear that the halo ring did not meet your expectations in terms of its appearance. We take the quality of our products seriously, and we understand the importance of aesthetics. Your feedback regarding the halo ring has been noted, and we will explore ways to enhance its design and appearance in future versions of our product.
Your satisfaction is important to us, and we are committed to continuously improving our products and services based on customer feedback. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. We are here to support you every step of the way.