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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
I tried to type in my code for veterans discount but it keeps saying it's invalid. My code I was given is GX-Q70WRG4W2P So I never received my discount. I love the lights but it would have been helpful to have instructions on how to install the lights.
Nice looking rear lights for my 2018 Jeep Wrangler JL
Customer service is non existent, The company removed the funds from my banking institution, 28 days later still no product. I have sent over 15 emails to the company, no response back, when you call the company you will get no answer, there is only an automated recording. I never have received one call back. I tried contacting on Facebook as well no response there as well. Been working with my bank to get my money back for a product that was never shipped. $#*! THIS COMPANY I HIGHLY RECOMMEND NO ONE ORDER FROM THIS PLACE. Save yourself the aggravation and order from a different company.
Tip for consumers:
Do not order from this place
Products used:
ordered a led light kit for my jeep jk
I received low fairing led lights for my Harley and they were very easy to install and they work great. Delivery was made in the time frame that was promised. Overall a great buying experience.
Price was key.
Very easy company to deal with with good Communications
Had the product that I wanted with the price that was reasonable
Dear k m.
We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our product. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
I received my lights, easy to install even for someone like myself. I was given my discount that originally didn't occur at the time of checkouts.
The lights are insanely bright!
Just went looking for running boards for my wife's Jeep. I found what I needed and was back to other matters within 10 minutes. I took the recommendations on the website.
It was a prompt delivery. All in all was a good experience
I saw it on Facebook adds
Dear marc,
Thank you for taking the time to share your feedback! We are glad to hear that you are satisfied with our prices. Providing competitive and reasonable prices is important to us, and we strive to offer the best value for our customers. Your support is greatly appreciated, and we look forward to serving you with great prices and excellent service in the future. If there's anything else we can assist you with, please feel free to reach out. Thank you again for choosing us.
IF this could be a ZERO rating it would be.
Screw this company they do not take care of you
I have had an issue for the last 8 months and they ask for video after video and then thank me for my "patience". Screw you. They will not replace nor will they call you on the phone $600+ wasted
Do not use them ever.
Now their product sits in my garage in a competitor's box awaiting shipment BUT they will not take a call or anything else. They will not warranty or take the headlights back to even do their own diagnosis on the isse as I now have the lights OUT OF MY Gladiator because the do not light up the road in NORMAL headlight mode. Now to be fair they did work at first but first it was the right, please send a video. Then the other one did the same thing SO I swapped them for Oracles (which I should have done in the first place).
This company needs to step up and take care of this, BUT THEY WILL NOT.
Tip for consumers:
This company sucks at customer relations and or communications.
The LED lights look nice and operated smoothly. However the instillation was much more complicated than described. Some items did not come with any installation instructions. There was no parts list and some items appeared to be extra. The YouTube video links failed to show any of the wiring for the color changing halos. (The hardest parts). I had to use videos from their competition oracle to have even the slightest idea how to get it wired. The descriptions repeatedly called this a plug and play item which is very deceptive. I needed to buy another $70 of wiring, splicers, and fuse jumpers to make this all work. I've unintentionally purchased items from several oversees companies at this point and they all operate the same, by omitting critical information and otherwise providing vague and deceiving information. LED MART is one of the worst in this regard. It took hours longer than anticipated to install the LED head lights, fog lights, side markers and directionals. Also know that when the item says it is in stock, they mean in stock in China. It will ship without clear tracking. This is an inexpensive purchase that if you're lucky arrives intact and working and if you are handy can be a nice addition to your vehicle. For me this gamble paid off.
Price and options.
Just disappointed with shipment it got damage on way here the tab on grill to mount on truck got bent. It fixable. The grill is awesome but the delivery was not great
Fog lights delivered quickly and installation very easy. Lights are awesome and bright!
LED Factory is the best choice for quality and cost. Other sites offered lights as good or not, but much pricier.
Dear Carlos,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Worst customer service I've ever experienced; company is seemingly fraudulent. I googled the company before I bought anything and the website said they are in California, so I purchased headlights. Shipping came from China. The street address on their website is in Canada. They're extremely hard to contact, and when you do reach them they pretend they don't understand what you're talking about (they communicate like English is their second language). My headlights were expedited from China and one works and one doesn't. Weeks ago I sent them several emails with photos showing it's defective, and I got an auto-reply that they received my emails but I never got an actual reply from them, addressing my concerns. I messaged them on FB with photos and they responded (one reply a day, usually at 2am, ignoring my concerns), then they tried denying they saw my photos at all. Another week of the run-around from them and they promised to ship a new headlight since I'm under a 1 year warranty, but I still haven't received it and they quit replying to me. Please, spend the extra money and shop elsewhere; it'll save you from getting scammed!
Tip for consumers:
Please shop elsewhere so you don't get scammed!
Products used:
Halo headlights; one is defective
Fast delivery, perfect fit and function. Looks great and visibility is so much improved
Cost, great reviews
Dear Edward,
Thank you for taking the time to provide us with your positive feedback! We are grateful for your kind words and it was a pleasure serving you. We strive to deliver exceptional customer experiences, and we are thrilled to know that we met your expectations. Your satisfaction is our highest reward, and we can't wait to assist you again in the future.
Loved all the products. Easy to install. Like they came from the factory. Couldn't be happier. I'll he back for more. Overall a fantastic experience and a great website for my 4Runner needs.
Great pricing. It has everything I'm looking for to upgrade my 2019 4Runner.
Great experience, highly recommend, shipping was fast. Product was exactly as advertised
Products and reviews
Dear Kyle,
Thank you for your kind words! We appreciate your feedback and are happy to hear that you had a positive experience with our product/service. Your satisfaction is our top priority, and we are committed to delivering exceptional quality and value. We look forward to serving you again and exceeding your expectations.
I am excited to put these lights on my Gladiator, but it would have been nice to have instructions to install them. I am a complete novice at this and fear I will have to hire someone to put them in.
I liked the lights and the price was great.
Dear Rick P,
Thank you for your feedback regarding the installation instructions for your product. We appreciate your patience as we address this matter.
Upon review, we have attached the installation instructions to this message for your reference. We hope that these instructions will assist you in the installation process. If you require any further support, guidance, or have additional questions, please do not hesitate to reach out to us. We are here to provide you with the assistance you need to ensure a smooth installation.
Prior to ordering I received discount codes which made it easy to make the purchase. Ordering was vert easy and painless. Item received in a very timely manner. I will be ordering more in the future
A lot of good reviews
I wish there was an instruction manual included on how and where to attach the extra wires to. As well as a guide on how to adjust the height of the new headlights
First one I saw
Very fast shipping. I thought I purchased the wrong size. But turns out figment is perfect and very bright lights for my jeep wrangler. Thank you very much for the fast shipping and great service
Hi Timber, thanks a lot for your support and nice review. Have a good day!
Liked the concept and the looks of the product. When installing them for some reason the lights didn't function as advertised. Ended up keeping old lights and disposing of the led lights I ordered
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Satisfied with the end result, however was not as easy as described. Headlights were simple install. Fog lights not so easy. Tail lights super fast and easy!
Bundle option with a great price!
Arrive timely and easy install exceeded expectations, and exceeded expectations.
Dear Joe,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived on time and that the installation process exceeded your expectations. Your satisfaction is our top priority, and it's fantastic to know that we were able to meet your needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
I, my blinkers on the jeep will not work unless the lights are turned on and on the right side, passenger side, it flickers and also does not work properly
Easy and fun to use and install. Overall amazing day or night.
Dear Kyle,
Thank you for your positive feedback! We truly appreciate your support and kind words. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out to us.
LED lights were good, but came with no instructions. It took several emails and all I got were pics of the LED lights and labeled wiring, which I already had. I just needed the instructions.
Reviews and had what I was looking for.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Darrell S,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!