LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.3 stars from 744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 30th among Auto Parts sites.
Instant Feedback
This wa z listed as being able to fit my 2009 JKU, it did not. I have one plug and this light has two. I have sent a request to return it.
Dear john,
We apologize for the inconvenience this has caused. We strive to provide accurate product information, and we regret that the light did not fit your 2009 JKU as advertised. We are actively working to update our product listings to ensure this does not happen again in the future.
Thank you for bringing this to our attention and for sending a return request. We will make sure to process your return promptly once it is received. If you have any further questions or concerns, please do not hesitate to reach out to us.
We value your feedback and are committed to providing you with a positive shopping experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for choosing us as your trusted supplier.
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Dear Jeffrey,
Thank you so much for your review! Your satisfaction is our top priority and we are always eager to hear from our customers.
Thanks for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Great customer service đź‘Ź. Made the Toyota tacoma look so much better and provides alot of extra light with the backup camera on!
Dear Michael,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Upon opening the box, the fasteners bag had 4 screws and four washers. The instructions said also "4 gaskets" which were not there. I had to buy lock washers as the screws were too long without the missing " gaskets". The instructions were poorly printed and had typos. Blurry pictures and not very specific. Mounting the lights was not really difficult, but are slightly crooked. Fit is a 5 on a 1-10 scale.
Dear Stephen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent purchase of our lights. We pride ourselves on providing high-quality products and excellent customer service, and it is disappointing to hear that we fell short of your expectations in this instance.
We have taken note of your concerns regarding the missing gaskets and the issues with the screws and washers. We are actively working to address these issues and improve our product packaging and instructions to ensure a better customer experience in the future.
We have also reached out to you via email to assist you further and provide any necessary replacements or assistance. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our products and services moving forward.
Item was packaged correctly and carefully. Tracking provided. Very satisfied
Dear Alejandro,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Great product...easy install...looks great on my 2013 Street Glide...super look...super brite!
Dear Mike,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Smooth online shopping experience and available items for my HD.
Dear James,
We are delighted to receive your positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Overall happy with the light, just installed tonight, waiting for it to get dark so I can evaluate the brightness.
Dear K C.
Thank you so much for your review! We're thrilled to hear that you are overall happy with the light you purchased from us. We understand that you're eagerly waiting to evaluate the brightness of the light once it gets dark, and we believe you'll be impressed with its performance.
Our team works hard to provide high-quality products that meet the needs and expectations of our customers, and we're delighted to hear that our light has met your satisfaction so far. If you have any feedback or further comments after evaluating the brightness tonight, please feel free to reach out to us.
We appreciate your support and are grateful for your business. Thank you for choosing our product, and we hope it continues to meet your needs for a long time to come. If you have any questions or concerns in the future, please don't hesitate to contact us. Thank you again for your review!
Part as described and fast shipping...Installation was easy.
Dear David,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I ordered it, I paid for it, it came in the mail, I installed it.
Dear Robert
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service and it means so much to us to know that our efforts are paying off. We truly value your feedback and we appreciate you taking the time to share your kind words.
We are dedicated to providing top-notch quality and customer satisfaction, and reviews like yours serve as a great encouragement for our team to continue striving for excellence. Your support means the world to us and we are grateful to have customers like you who appreciate the hard work we put into every aspect of our business.
If there is anything else we can do to further enhance your experience or if you have any suggestions for how we can improve, please don't hesitate to let us know. We want to ensure that you are always completely satisfied with your interactions with us.
Thank you once again for your wonderful review and for choosing to support our business. We look forward to serving you again in the future and exceeding your expectations.
Only drawback is adjusting the light, having a hard time getting it right. Overall very happy with them.
Dear Kenneth
Thank you for your feedback and for choosing our product! We're glad to hear that you are overall happy with your purchase. We apologize for the difficulties you are experiencing in adjusting the light settings. Our team constantly strives to improve our products, and we will definitely take your feedback into consideration for future design enhancements.
In the meantime, we recommend reaching out to our customer support team for some tips and tricks on adjusting the light settings more effectively. They may be able to provide you with some guidance that can make the process easier for you.
We greatly appreciate your support and hope that you continue to enjoy using our product. If you have any other questions or concerns, please don't hesitate to contact us. Thank you again for your review and for bringing this issue to our attention. We value your feedback and are committed to providing the best possible experience for our customers.
Delivery was very timely. Product was packed appropriately and well. I would buy again and again after the easy install and quality of product.
Dear Jon,
Thank you so much for your glowing review! We are thrilled to hear that you were pleased with the timely delivery, packaging, and quality of our product. We always strive to ensure that our customers receive their orders promptly and in perfect condition, so it's wonderful to hear that we succeeded in meeting your expectations.
We are delighted to hear that you found the installation process to be easy and that you are satisfied with the overall quality of the product. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch products and service to our customers.
We truly appreciate your support and are grateful for your kind words. Should you ever have any questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future and hope to exceed your expectations once more. Thank you for choosing us!
Great transaction. Product met my expectations. Shipped quickly.
Dear David,
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and that the product met your expectations. Our team works hard to ensure that all orders are shipped quickly and accurately, so we're happy to see that reflected in your review.
We appreciate your business and hope that you continue to shop with us in the future. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team - we're here to help!
Thanks again for choosing us for your purchase. We value your feedback and are grateful for your support. Have a wonderful day!
I have the Raptor lights for my sr5 4runner installed. Look good. I have the fuse adaptor connected with the oem injector fuse so as to have the lights on at all times. Is there a better recommendation on which fuse to run it on. Sr5 4 runner. Thanks!
Dear Parker,
Thank you for your 5-star review and for choosing our Raptor lights for your SR5 4Runner! We're glad to hear that you're happy with how they look on your vehicle.
For any install questions, please feel free to contact out customer service support@ledfactortmart.com. We will do our best to help you solve it.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Both written instructions and YouTube video were incomplete and confusing.
Had extra parts (hardware) and gaps in instructions left me questionable.
Dear Peter,
We apologize for any confusion you experienced with the written instructions and YouTube video. We strive to provide clear and comprehensive guidance to our customers, and we regret that this was not the case in your situation.
We thank you for bringing this to our attention and we have taken note of your feedback in order to improve our instructions for future customers. Additionally, we have sent you an email to address any questions or concerns you may have about the extra parts or gaps in the instructions.
Customer satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you require any further assistance or clarification, please do not hesitate to contact us. Thank you for your understanding and we appreciate your feedback.
The bracket didn't fit the headlight without filing the notches to fit.
Dear Dan,
We apologize for the inconvenience you experienced with the bracket not fitting your headlight properly. Our team is committed to providing high-quality products that are easy to install, so we are disappointed to hear that you encountered this issue. It is important to us that our customers have a seamless installation process, and we appreciate you bringing this to our attention.
We have sent email to you and we would like to assist you in resolving this issue as quickly as possible. Please let us know if you require any further assistance or information on how to properly adjust the bracket to fit your headlight. Your satisfaction is our top priority and we are dedicated to ensuring that you are completely satisfied with your purchase.
Thank you for your feedback and for giving us the opportunity to address this issue. We value your business and hope to provide you with a more positive experience in the future. Please do not hesitate to reach out if you have any additional questions or concerns.
They kept in informed with tracking but felt took a little long to get here
Dear Duane,
Thank you for taking the time to leave your feedback. We apologize for any inconvenience caused by the delay in receiving your order. We strive to provide timely delivery of all our products, but sometimes unforeseen circumstances may cause delays in the shipping process.
We appreciate your patience and understanding as we work to improve our delivery times and ensure a smoother shopping experience for all our customers. If you have any further concerns or questions about your order, please feel free to reach out to our customer service team for assistance.
Thank you again for your feedback and for choosing to shop with us. We value your business and hope to have the opportunity to serve you better in the future. Your satisfaction is our top priority, and we will do our best to address any issues to ensure a positive shopping experience.
Didn't get the 50 " light bar with order had to wait for it in another order the quality of rhe pod lights and light bar are not made very well. Did have the right mounting hardware for the light bar and no instructions. Will not use this company agian!
Dear Mark,
We apologize for the inconvenience you experienced with your recent order. We are sorry to hear that you did not receive the 50 light bar with your initial order and had to wait for it to arrive separately. We understand how frustrating this must have been for you.
In regards to the quality of the pod lights and light bar, we take your feedback seriously and will address this with our manufacturing team to ensure that future products meet our quality standards. We apologize for any lack of mounting hardware and instructions included in your order.
We value your business and would like the opportunity to make things right. Our customer service team has reached out to you via email to address this issue and find a resolution.
We strive to provide excellent products and service to our customers, and we apologize for falling short in this instance. We appreciate your feedback and will take steps to improve moving forward. Thank you for bringing this to our attention.
The website was easy to order from, the shipping was very fast and the product was very well packaged.
Dear Christopher,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
About the Business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sherry,
We are delighted to receive your positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.