My delivery took long to receive it. I had difficulty reaching out to them. My order was split in 2 deliveries.Now I have to do a return for an item I ordered accidentally. I will see how that goes...
Product works as advertised. I did have to make a minor mod to get the amber turn signal to work, but i bought the jeep used, so that could be due to previous "mechanic-ing"
I will order from you in the future!
My order seemed to be taking longer than usual. I had to reach out twice to confirm my order. On the first to see why I got a shipping confirmation but no tracking info after a few days. On the second time I reached out because UPS had not received package yet. Right after I reached out UPS got the package. Coincidence or not still not fast shipping like they say even though I'm in Washington and they're in Cali.
I ordered a headlight, fog light, tail light combo. Both of the fog light housing plastic has broken, which after some debating with the company they replaced by sending two new ones for free. Now after only a few months of having the lights I notice the headlights will go in and out randomly for a few seconds at night and then turn back on. Lastly one of the led taillights is getting moisture in it and causing the led in the area of moisture to fade/burn out. Spend your money elsewhere on quality products. If the company is willing to refund my purchase and correct my issue that I would respect and would change my mind.
I am happy with the product but when I opened the box there were no instructions?
Dear Don,
We apologize for any inconvenience you experienced with your order. We are glad to hear that you are happy with the product itself. We understand that it can be frustrating to not receive instructions with your purchase, and we apologize for any oversight on our part.
In order to assist you with the installation process, we have sent you a link to a helpful installation video. This video will walk you through the step-by-step process of setting up your product so that you can enjoy it to its fullest potential.
We appreciate your feedback and will use it to improve our processes moving forward. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing our product and we hope you are able to fully enjoy it now with the help of the installation video.
Received used item someone else had returned after they had first attempted to put it together. It took quite awhile to figure it out with the wrong parts used on the wrong places. It still had missing parts and they would never admit it was an open box item even after I sent pictures of the poorly packed used box. Instead they gave me a minimal 20% refund. They then tried to claim it as freight damage because I got a call from UPS asking about it. So this was a very dishonest transaction from the start so I wouldn't do business with this company again under any circumstances. Also when I tried to call no one answered nor ever returned my calls. I only received emails a day later then I sent them.
Customer service sucks! I have attempted multiple times to contact customer service by phone, left messages, and emailed to ask a product question. NOTHING! Bought anyway hoping the best, but we will see. I will tell my entire Jeep club to buy elswhere.
Package arrived with no damage quality is Good the only thing is you have to pay for the service which is an additional charge and I wasn't aware of it. But after I installed the front grill oh man I love my taco!
Dear Joel,
Thank you for your valuable feedback and for choosing our product for your Tacoma. We're thrilled to hear that you love your new front grill, and we appreciate your kind words about its quality.
Regarding the additional service charge, we apologize for any confusion or inconvenience this may have caused. The additional service charge is not charged by us, but by the bank.
Your satisfaction is our priority, and we're delighted that you are enjoying your purchase. If you have any more questions, please feel free to reach out to us. We're here to help.
At first I got the wrong tracking number, and I noticed it never came up as "Valid". Literally within a day of emailing support, they gave me a new tracking number and the part was shipped. Definitely happy!
Dear Wayne,
Thank you for sharing your experience with us! We apologize for the initial issue with the tracking number but are pleased to hear that our support team promptly resolved the issue for you.
We're glad that you're happy with the resolution and that your part was shipped without delay. Your satisfaction is our top priority, and we're always here to assist you with any concerns or questions you may have.
If there's anything else we can help you with, please don't hesitate to reach out. We appreciate your feedback and your business!
Delivery was very slow! It took 14 days. I will never order anything from a company that ships UPS mail Inovations. Would have given half a star if possible. Ever since I placed the order I have been bombarded with ads from LED Factory Mart.
The head light plugged right in. The passing lamps needed a wire connector which the kit does not come with.but you can just splice them and electrical tape but I crimped a connector so I could remove them if I want
I was sent the wrong adapter for my bike. My 2022 Harley Street Glide requires a 4 plug adapter. I was sent a 3 wire plug. Rather disappointing to say the least! So i had to buy the correct one for $ 29.99 plus tax and shipping! Not happy at all!
Dear Michael,
We apologize for this expereince. For the kit you purchased, we write a Note in the description: for some specical models, customer needs to purchase extra adapter wire. We also sent emails to you to explain. If you have any questions or require further assistance, please do not hesitate to contact us.
I ordered brand new led headlights. They arrived and I installed them. They are not bright at all. I tried calling 800 number with no luck and even sent a email with no luck. I just want to return these lights and get my money back
Very easy and good product fast delivery. Was able to get parts for 2024 Toyota Tacoma.
Dear Chad,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
They fix good came very fast and looks good on my jeep thank you
Dear Nicholas,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Worst packing and poorest quality box with NO padding to protect fragile poor quality vinyl vent window shades. Received them on April 17th and they were severely damaged due 100% to ooor packing of shades.
Have contacted them company Led Factory Mart x6 or more times with picture evidence of bent up box and broken shade. So far company has not responded to my request for replacement blinds or refund which I would prefer. This is not right and I have bought other items from them by mail.
Dear Robert,
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your recent order of vinyl vent window shades.
In order to assist you further and expedite the resolution process, could you please provide us with your order number or any other relevant information that would help us identify your purchase? This will enable us to locate your order in our system and take appropriate action to address the damaged items.
Once we have the necessary information, we will promptly arrange for a replacement or issue a refund, whichever you prefer. Our goal is to ensure your complete satisfaction with your purchase from Led Factory Mart.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
I bought many items on LED Factory Mart. Most of them was ok but sometimes something failed. I always said that every shop can sell but the good ones can be recognized by complaint solving. My complaints was perfectly solved by the LFM team. I would recommend them!
Seem to be well built. One complaint I have is, no instructions what so ever in the package. Nothing telling you what wires go to which function. You have to figure this out on your own.
Dear Thomas,
Thank you so much for your support. We apologize for any confusion in not including wiring instructions for the lights in the package. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
The product and quality is good.
The installation instructions were very poor.
No instructions whatsoever on how to install the raptor lights. I had to rely on YouTube videos from other reputable suppliers.
Dear Daniel,
Thank you for your feedback regarding the installation instructions for our raptor lights. We're pleased to hear that you found the product quality to be good.
We apologize for any inconvenience caused by the poor quality of the initial installation instructions. We have taken your feedback seriously and have since sent you detailed installation instructions via email. Additionally, we have made improvements to the instructions to ensure a smoother installation process for future customers.
If you encounter any difficulties or have any questions during the installation process, please don't hesitate to reach out to us for assistance. Our team is here to help, and we want to ensure that you have a positive experience with our products.
Overview
LED Factory Mart has a rating of 3.4 stars from 743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 27th among Auto Parts sites.
Instant Feedback
- Visit Website
- Cheyenne, WY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jose A,
Sorry that you are not satisfied with our shipping time.
We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc.
Since we use the shipping method of UPS to send your package, the shipping time is 3-10 working days before it can be delivered.
Please check the details:
https://www.ledfactorymart.com/pages/shipping-policy
Hope you can understand any inconvenience caused to you.