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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
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I have the Raptor lights for my sr5 4runner installed. Look good. I have the fuse adaptor connected with the oem injector fuse so as to have the lights on at all times. Is there a better recommendation on which fuse to run it on. Sr5 4 runner. Thanks!
Dear Parker,
Thank you for your 5-star review and for choosing our Raptor lights for your SR5 4Runner! We're glad to hear that you're happy with how they look on your vehicle.
For any install questions, please feel free to contact out customer service support@ledfactortmart.com. We will do our best to help you solve it.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Both written instructions and YouTube video were incomplete and confusing.
Had extra parts (hardware) and gaps in instructions left me questionable.
Dear Peter,
We apologize for any confusion you experienced with the written instructions and YouTube video. We strive to provide clear and comprehensive guidance to our customers, and we regret that this was not the case in your situation.
We thank you for bringing this to our attention and we have taken note of your feedback in order to improve our instructions for future customers. Additionally, we have sent you an email to address any questions or concerns you may have about the extra parts or gaps in the instructions.
Customer satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you require any further assistance or clarification, please do not hesitate to contact us. Thank you for your understanding and we appreciate your feedback.
The bracket didn't fit the headlight without filing the notches to fit.
Dear Dan,
We apologize for the inconvenience you experienced with the bracket not fitting your headlight properly. Our team is committed to providing high-quality products that are easy to install, so we are disappointed to hear that you encountered this issue. It is important to us that our customers have a seamless installation process, and we appreciate you bringing this to our attention.
We have sent email to you and we would like to assist you in resolving this issue as quickly as possible. Please let us know if you require any further assistance or information on how to properly adjust the bracket to fit your headlight. Your satisfaction is our top priority and we are dedicated to ensuring that you are completely satisfied with your purchase.
Thank you for your feedback and for giving us the opportunity to address this issue. We value your business and hope to provide you with a more positive experience in the future. Please do not hesitate to reach out if you have any additional questions or concerns.
They kept in informed with tracking but felt took a little long to get here
Dear Duane,
Thank you for taking the time to leave your feedback. We apologize for any inconvenience caused by the delay in receiving your order. We strive to provide timely delivery of all our products, but sometimes unforeseen circumstances may cause delays in the shipping process.
We appreciate your patience and understanding as we work to improve our delivery times and ensure a smoother shopping experience for all our customers. If you have any further concerns or questions about your order, please feel free to reach out to our customer service team for assistance.
Thank you again for your feedback and for choosing to shop with us. We value your business and hope to have the opportunity to serve you better in the future. Your satisfaction is our top priority, and we will do our best to address any issues to ensure a positive shopping experience.
Didn't get the 50 " light bar with order had to wait for it in another order the quality of rhe pod lights and light bar are not made very well. Did have the right mounting hardware for the light bar and no instructions. Will not use this company agian!
Dear Mark,
We apologize for the inconvenience you experienced with your recent order. We are sorry to hear that you did not receive the 50 light bar with your initial order and had to wait for it to arrive separately. We understand how frustrating this must have been for you.
In regards to the quality of the pod lights and light bar, we take your feedback seriously and will address this with our manufacturing team to ensure that future products meet our quality standards. We apologize for any lack of mounting hardware and instructions included in your order.
We value your business and would like the opportunity to make things right. Our customer service team has reached out to you via email to address this issue and find a resolution.
We strive to provide excellent products and service to our customers, and we apologize for falling short in this instance. We appreciate your feedback and will take steps to improve moving forward. Thank you for bringing this to our attention.
The website was easy to order from, the shipping was very fast and the product was very well packaged.
Dear Christopher,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Dear D D.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Shipping was a bit slow and had to contact them to get order and info on order
Dear Jeff,
Thank you for your feedback and we apologize for any inconvenience caused by the delay in shipping. We strive to provide a fast and efficient service for all our customers, and we regret that we fell short of meeting your expectations on this occasion.
We appreciate you bringing this to our attention and we will definitely look into ways to improve our shipping process to ensure this does not happen again in the future.
Please know that we are always here to assist you with any questions or concerns you may have regarding your order. Your satisfaction is very important to us and we value your business.
If there is anything else we can do to make your experience with us better, please do not hesitate to let us know. Thank you again for your feedback and for giving us the opportunity to address this issue. We hope to have the chance to serve you better in the future.
The product is great. My husband installed and we love it. My only complaint was the tracking I received was incorrect. It came a week later. Not bad, I just wanted it before going to a Jeepfest.
Dear desiree,
We are thrilled to hear that you and your husband are loving the product! We apologize for any confusion with the tracking information and for the slight delay in delivery. We always strive to provide accurate and timely updates on shipping information, and we are sorry that we fell short in this instance. We understand how important it is to receive your order promptly, especially before a special event like Jeepfest. We appreciate your understanding and patience.
If there is anything else we can do to make your experience with us even better, please do not hesitate to reach out. Your satisfaction is our top priority, and we value your feedback. Thank you for choosing our product, and we hope you have an amazing time at Jeepfest with your new purchase!
The one year warranty process came in handy when I unfortunately found a fault with one of my head lights. Mr. Matthews was very responsive throughout the entire replacement process and I received my headlight quickly and free of charge!
Dear Sabrina,
Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Our team works hard to provide the best service possible, and it's always great to know that our efforts are appreciated.
We strive to make every interaction with our customers a pleasant one, and it is reviews like yours that motivate us to continue providing excellent service. Your feedback is incredibly valuable to us, and we will be sure to share it with our team.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help and want to ensure that you have the best experience possible.
Thank you again for your kind words and for choosing to support our business. We look forward to serving you again in the future!
No instructions this is very disappointing, of course they have 5-6 qr scans for everything else but instructions
JKinney
Dear Jeffrey,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
I purchased a full set of tube doors for my jeep gladiator in July and the reason I went with this company is because of the supposed delivery date. I got the mirrors a week later which is when the entire order was supposed to be delivered but it took around a month to get the rest of the order and to lose a month of summer weather, it kind of negates the reason for buying them. You can't drive around with your jeep stripped with only the tube doors in 45° morning weather. So that being said. I love the doors. I just wish they would have been delivered when they said they would be or I would have gone with one of the many other places that sell them.
Dear JOSEPH,
We apologize for the delay in the delivery of your tube doors for your Jeep Gladiator. We understand how frustrating it can be to have to wait longer than expected, especially when you were hoping to enjoy them during the summer weather. We strive to provide accurate and timely delivery estimates to our customers, and we regret that we did not meet that expectation in your case.
We are glad to hear that you are happy with the quality of the tube doors, and we truly appreciate your feedback. Your experience will help us improve our processes and prevent similar delays in the future.
If there is anything else we can do to make it right or assist you further, please do not hesitate to contact us. We value your business and want to ensure that you are completely satisfied with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
Excellent product and fully satisfied
Easy installation instructions
Dear LUIS N.
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I ordered a set of stop turn front and rear lights for my 2018 harley davidson street glide special and received single contact rear lights instead of dual contact. Haven't had the chance to exchange them for the right ones.
Dear James,
We are sorry to hear about the mix-up with your recent order of the stop turn front and rear lights for your bike. We apologize for any inconvenience this may have caused.
After reviewing your order, it appears that you may have accidentally selected the single contact rear lights instead of the dual contact lights that are for your model
Please rest assured that we are more than happy to facilitate an exchange for the correct dual contact lights. Our customer service team has reached out to you to provide assistance with the return and exchange process. We want to make sure you have the right lights for your motorcycle so you can enjoy them to their fullest potential.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
I received the lights gor my 2013 tacoma grill and attempted to install them to fing out the clips are cheap and just washing m truck would probably knock them out of tge grill. Then with my auto driving lights I can't hook them up the way I'd like to. I tried to do a return and that is an even bigger problem.
So save yourself the the trouble and just don't waste your time and money here.
Dear Robert,
We are sorry to hear about your experience with our lights. We take customer feedback seriously and appreciate you bringing this issue to our attention. We strive to provide high-quality products and it is disappointing to hear that the clips were not up to standard.
In regards to the installation of the auto driving lights, we apologize for any inconvenience caused by the limitations in hooking them up the way you would like. We understand how important it is for our customers to have products that meet their expectations and we will take your feedback into consideration for future improvements.
We have reached out to you to process the return and we are committed to resolving this issue to your satisfaction. We apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for your feedback.
Love the light it fits but wrong pig tail will not plug in how do I return it
Dear Tony,
We are sorry to hear about the issue you are experiencing with the pig tail of the light you purchased. We understand how frustrating it can be when a product does not meet your expectations. Our customer service team has reached out to you via email to provide a solution for the issue you are facing. We strive to ensure that our customers are satisfied with their purchases and we will do everything we can to rectify this situation for you. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and thank you for bringing this to our attention.
Poor over all product and packaging. Webpage says it fit TJ Wrangler 2003 but the light they send has 4 wire and my Jeep wire harness is a 3 wire circuit. Not compatible with Wrangler TJ. Asking for RA# for refund.
Dear Dave,
We are sorry to hear about your experience with our product. We strive to provide accurate information on our website, but it seems there was a compatibility issue in this case. We apologize for any inconvenience this may have caused. Our customer service team has reached out to you to assist with the return process and provide a refund. We value your feedback and will use it to improve our product listings and packaging in the future. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Super satisfied with the product! Fast delivery! Super simple install!
Dear Christian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Fast and accurate ordering and shipment. Rapid delivery. Packaged for a safe shipment.
Dear Ron,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and that the product met your expectations. Our team works hard to ensure that all orders are shipped quickly and accurately, so we're happy to see that reflected in your review.
We appreciate your business and hope that you continue to shop with us in the future. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team - we're here to help!
Thanks again for choosing us for your purchase. We value your feedback and are grateful for your support. Have a wonderful day!