The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
Order the Headlight, Fog Light, and Tailights led package for my 2020 JLU. Not plug and play at all. Headlights installed without incident, other than the fact you have to hook up an additional wire. Fog lights didn't fit into my bumper and when contacted was told I need to spend another $40 for brackets for my bumper. Installed tail lights and while the look great, as soon as I turned the vehicle on the rear blind spot alert immediately stopped working and my message center told me both tail lights were out. Messaged the company on Messenger because it seems to be the only way you can get in touch with them and have now been getting the run around for two weeks when they do respond. Also have been told that I need a different tail light than what I have. This place is a joke and I wouldn't waste your hard earned money on their trash. So disappointed and frustrated with this company.
Got the lights in time for when my granddaughter got to town and was able to install before she when back home. Install went smooth with the exception of the wiring into the fuse panel. I was able to work it out. The instruction sheet could have been better.
I bought a bundle package for my 2021 Jeep Willys Gladiator and the turn signal lights that were said to "fit my Jeep" did not. Returned those. Headlights and fog lights are not "plug and play". My Jeep is at the dealership for the past week for code resetting.
Good stuff. Nice lights. Easy, fast install. Look great at night.
Dear Luke,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The lights got here fast, but there was no info on what app I use to change the lights colors. I have looked online and cannot find what app I use nor was there any information in my package about the app. It would be helpful if there was a QR code or the name of the app and instructions so I can change the default lights to the color I would like.
I ordered a product and the description was misleading.Cancel the item before shipping and they sent it out anyway and now they want me to pay restocking fee. Just make sure you fully read the description before you buy it.
Dear Michelle,
We apologize for this unhappy expereience. Sorry we couln't find your order information. In order to assist you further and resolve this issue, please send email to support@ledfactorymart.com to provide your order information. We will do our best to help you solve it.
Lights are great. Except they cause my signals to rapid flash. I tried to contact Led Factory Mart and 2 weeks later I still have not received a response. I also spent the day calling them and would only receive a voice mail. After dozens of calls I left a voicemail and still haven't received call call back. There was NO talking to anyone in the company. Even tried to contact them on messenger. Still no reply. So I. The end the lights are sitting on my tool box and I went and bought a set of Custom Dynamics for the front and back to replace these and they worked perfectly right out the box.
10 piece light kit came fast. Seems nice at first, but fig lights were not plug and play. Headlight connectors do not lock in because they are not aligned properly and can't go in all the way. I have to use tons of electrical tape to hold them in and it causes a flicker as I drive. Currently trying to get headlights replaced or full refund because half my idea was directly from China apparently... NOT HAPPY WITH CHINESE TRASH... we'll see how they handle trying to fix this.
Was quick and easy. Suggest you guys show the full product ie: wires,plugs, connector etc.
Rear lights very easy to install- plug n play like advertised. The jeep tire light was a huge pain. The wiring did not fit nicely into the plastic and wouldn't close entirely. Rerouted and worked the wire differently then what was instructed and happy with the results.
Dear Katie,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
At first, I was only charged for half of my order. I was under the impression that my whole order was paid for, since everything was purchased at the same time. I waited a week wondering if when my order was going to be shipped. I finally got an email that I needed to pay for the rest of my order. Then when I received the products, there's no installation instructions. Now I have to figure out how to install the lights in our Jeep and I hope I don't damage them by installing them wrong.
The website was intuitive and easy to order from. I had a minor issue with my order. I reached out to the customer support team and David promptly and completely solved my issue. Thank you for the great support.
Dear Jason,
Sorry to make you dissatisfied. We will actively improve our product and service. In case of replace or return, items can be returned back or replaced within 30 days of receiving your item. We have contacted you via email to process return and refund. Please don't worry, we will do our best to help you solve it.
Purchased Headlight and Fog Light as combo package. Received Headlight promptly but there was no indication if or when the Fog lights would arrive. The order nor auto update email did not mention these two products were being sent as separate packages. I sent an email to *******@ledfactorymart asking about delivery of fog lights on Oct 5th, one day after receiving the headlights. I sent a F/U email on the 6th that I had not rec'd the fog lights. I did get a response email from support on Oct 7th stating the fog lights were being shipped along with tracking information. They did arrive on the 7th. Have yet to install either item nor the front turn LED signals I also received.
On the 6th I also called Customer Support # *******533 three time and was transferred to an extension which then required leaving a voice message.
Dear Jeff,
We sincerely apologize for any inconvenience you may have experienced due to our temporary unavailability of telephone customer service. We understand the importance of effective communication with our valued customers, and we appreciate your understanding during this period.
Additionally, we regret any oversight regarding your recent order. It appears that your order was shipped in two separate packages, and we should have communicated this to you more clearly to avoid any confusion. We take your feedback seriously and will strive to improve our communication in the future.
If you have any questions, concerns, or require assistance with your order, please do not hesitate to reach out to us via email.
I wanted to replace the headlight and passing lights on my 2013 heritage Softail with LED. Someone recommended LED factory and after much research I decided to purchase from there. The lights were truly plug and play and have really improved my night time riding.
The only trouble I had (and it could have been my specific bike) was that the new passing lights would not work until the new headlight was in. I started with a passing light and spent quite a bit of time trying to troubleshoot why the old light worked but not the new LED light thinking I had a defective part but neither one in the box worked. After replacing the headlight I tried the passing lights one last time and then both worked flawlessly. If this is how it's supposed to work, I was not aware, there were no instructions or any paperwork in the box at all (and the box was NOT sealed when it arrived, so it could have been opened in transit). But now that all 3 lights are installed, everything works and looks great!
Hi Julie, thanks a lot for your support and for taking time out of your day to give us this positive feedback. We will improve our shipping service. Our LED lights have 2-year warranty. Please feel free to contact us if you have any questions. Have a good day!
Due to the fact, the first delivery has broken parts I complained about the not functionality of the product. I got very soon a feedback and I asked for a replacement. This is now delivered and works fine. The packaging for the second delivery was also improved
Was looking to buy headlights for my buddy's jeep and came across this website selling what seemed to be a good pair for a price that wouldn't break the bank. Everything was easy to access and navigate.
Dear Jackson,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product/service. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Not the easiest to set up definitely recommend having someone around that has some wiring knowledge but definitely worth it
Dear Andrew,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
The brake lights work fine but they're rolling lights do not work at all. Had to replace with another manufacturer which works absolutely perfect. Both running lights and brake lights work fine on the new manufacturers tri-bar light
Very easy, great price and matched very well!
The only thing is customer service! I emailed in and asked how long does it usually take to get my products. So David Matthews Responded please be patient... I didn't really care for that I just asked for a time frame. I emailed back and let him know. I didn't care for that and he still said please be patient...smh...
I am very happy with the product.!
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
Instant Feedback
- Visit Website
- Cheyenne, WY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
We're truly sorry to hear about the difficulties you've faced with the lights you purchased for your Jeep. Your satisfaction is important to us, and we apologize for any inconvenience this situation has caused.
It's disappointing to learn that the turn signal lights didn't fit as expected, and we appreciate you bringing this to our attention. We're glad to hear that you were able to return them. Additionally, we understand your frustration with the headlights and fog lights not being as "plug and play" as advertised. We're committed to ensuring that our products meet our customers' expectations, and we apologize for any inconvenience or confusion caused by the installation process.
We take feedback seriously, and we're sorry to hear that our tech support hasn't met your expectations thus far. We're here to assist you in any way we can and will do our utmost to resolve the situation to your satisfaction. Please don't hesitate to reach out to us directly with any further concerns or questions.