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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
The led grill lights fit my 4 runner perfectly and look awesome. My order shipped quickly and after looking up how to install on you tube I had them installed within 20 minutes. Only downside was the instructions that came with the lights but thanks to you tube they are perfect. I've already had a lof of compliments!
I was searching on the net and noticed my exact grill with the lights so I ordered and they were right the first time.
Website said fog lights would fit my Jeep. They don't. LED Factory Mart tried to charge me return shipping to send them back. They won't send me a shipping label and are being sketchy about my refund. I also got a headlight that didn't work. They said they would send a new one but I had to pay $40 shipping. Eventually I go them to send me a replacement headlight with no shipping charge, but why should I have been asked to pay it in the first place? All in all, this company is terrible, and I will never purchase from them again.
Recommended by a friend
This company has absolutely TERRIBLE customer service. They are in China and will only answer in the middle of the night. They also sent me the wrong parts (their website says the parts will fit my truck and they don't) and are trying to make me PAY SHIPPING TO SEND THEM BACK! DO NOT BUY FROM LED Factory Mart.
Tip for consumers:
This company has absolutely TERRIBLE customer service. They are in China and will only answer in the middle of the night. They also sent me the wrong parts (their website says the parts will fit my truck and they don’t) and are trying to make me PAY SHIPPING TO SEND THEM BACK!!! DO NOT BUY FROM LED Factory Mart.
Products used:
Lights
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
Products used:
smoked Raptor lights
Dear Travis Lavender,
We sincerely apologize for the inconvenience you've experienced with our Raptor lights.
Regrettably, it seems there was a breakdown in communication.
Our lights have a two-year warranty. Please rest assured that your replacement light was dispatched in January and has already been delivered to you.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation. Your trust means everything to us, and we're committed to restoring it.
Warm regards,
Led Factory Mart Customer Support Team
If all goes well with the product I ordered, I'll give the same rating if the quality is as expected and shipping time is reasonable. Thank you
LFM had the product I was searching for, with quality assurance, and at a reasonable price. The website was easy to navigate.
Dear Dwight
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
It a little hard when it doesn't recognize the make and model without putting everything in about the motorcycle
Much brighter than any regular lights and matches the color of my motorcycle
Dear Stuart,
We apologize for any inconvenience. Any questions you can also email support@ledfactorymart.com, we will do our best to help you solve it.
I bought the grille with marker lights. The lights do not fit at all. I wrote the company and they sent me instructions. They do not fit, the lights are too small for the holes
Seen it on Facebook
Dear Eric,
We're sorry to hear about the issue you encountered with the marker lights not fitting into the grille. We're glad to hear that our customer service team was able to assist you via email support@ledfactorymart.com and resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help ensure your satisfaction. Thank you for bringing this to our attention, and we appreciate your business.
Better than I expected and look so cool! Hubby said easy to install
Overall reviews were great
Dear Stephanie,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Looked online at description, reviews. Ordered and received promptly, installed and great quality
Saw many junk kit but this one looks different
Dear Gregory,
Thank you for taking the time to share your positive experience with us! We are so glad to hear that you were pleased with our product. Your feedback is incredibly valuable to our team. We look forward to continuing to serve you with the same quality and enthusiasm in the future. Don’t hesitate to reach out if you need anything else!
Looking at good, but spec's unsure as not clear installation, output
Saw many junk kit but this one looks different
The product works well, but the instructions are written by a non-English speaker, which can be confusing. And there are NO instructions on how/where to connect the yellow (turn signal) wiring.
Ad on Facebook
Dear Tom,
Thanks for your feedback and we will actively improve our service.
Any concerns please feel free to contact us.
Nice web site,easy to use...Nice discounts too...lite works and look great ….Thanks
Price was right,part was in stock they said!
At first, I was only charged for half of my order. I was under the impression that my whole order was paid for, since everything was purchased at the same time. I waited a week wondering if when my order was going to be shipped. I finally got an email that I needed to pay for the rest of my order. Then when I received the products, there's no installation instructions. Now I have to figure out how to install the lights in our Jeep and I hope I don't damage them by installing them wrong.
Cool products.
Delivery was very slow! It took 14 days. I will never order anything from a company that ships UPS mail Inovations. Would have given half a star if possible. Ever since I placed the order I have been bombarded with ads from LED Factory Mart.
Nice and bright turn signals for half the price of competitors.
Dear Matthew,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
I love the lights and the way they look but unfortunately the passenger side light at the very left of the grill came with a broken bracket that holds it inside of the mounting plastic bracket
I thought they were the best cheapest option
Happy that a military/DoD discount was available. The order indicated that everything would be (and was) delivered at the same time, but the 52" light bar was not with the order when it arrived. I had to call LED Factory Mart to determine where the 52" light bar was as it was a week or so after I received the bulk of the order. I was told the light bar was supposed to ship soon, but nothing in the order statement indicated that there were two different shipments - so that was confusing. I did receive the light bar about 3-4 days later and in good condition, so the order is complete now. Just confusing - I suspect the 52" light bar was "forgotten" on the original order and quickly "added" to get it to me, based on the time it took to receive and the fact that there was no indication about two separate shipments on the original order.
Dear Thomas,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
Right out of the box the halo ring didn't shine white as advertised also head lights don't adjust to DOT standards. Tried many times to contact support only to get a run around. They don't seem to want to return our money or replace this defective item with one that works. We will be taking legal action soon!
Tip for consumers:
Don't Buy from this company they are not at all any business you would want to do business with.. Buyer Beware !!
Products used:
Multi-Function 9" LED RGBW Headlights For 2018+ Jeep Wrangler JL And Jeep Gladiator JT
1 $268.68
Fast delivery to Canada (2 weeks). It's about 50$ cad when it comes at the door.
Dear Guillaume,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Good lights just can't use them as I wanted my fault not led mart
Dear Rick,
Thank you for your feedback. We apologize if the lights did not fit your bike. Our team strives to provide high-quality products and exceptional customer service. If there is anything specific that we can assist you with, please let us know. We would be more than happy to help address any concerns or suggest alternative solutions. Your satisfaction is our top priority, and we value your feedback to improve our products and services.
I ordered, I paid, they shipped, I received. I installed, lights are bright. We will see in a month or two how things are going.
Easy Shopping, reasonable pricing and quick shipping.
Dear Timothy,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
Product was wrong and trying to communicate with the company to resolve has been a nightmare. I'd seek another source for you needs
Dear Jesse,
We apologize for the inconvenience. We have sent return address to you via email. Would you please check your email inbox? You can return this order for refund. We will do our best to help you solve it.
Tried to get led light that had moisture getting inside turning black eventually the light would have failed looked bad they made me purchase new light that should have been replaced under warranty and shipping was very slow
Dear Jeffrey Moser,
Thanks for your feedback.
Our lights have a 2 year warranty. The replacement will be shipped within 48 hours after all is confirmed.
Regarding the shipping fee for the replacement, as per our warranty policy, the replacement itself is free, while the customer is responsible for covering the shipping costs. We apologize for any inconvenience this may cause, and we appreciate your understanding of our policy.
If you still have any question, please be free to contact with us.
Great product at good prices
Easily ordered and promptly delivered,great products and good price
Saw it on Facebook and researched it
Dear Mike,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
I have tried to resolve a problem. Now no response. It is just frustrating to communicate with them. Don't fall victim to the scam. Buyer beware.
Dear John,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important timely and effective communication is, and we regret that we fell short of your expectations.
Our customer service team has reached out to you via email at support@ledfactorymart.com to assist in resolving the problem. Please check your inbox, and if you haven't received our message, kindly let us know so we can follow up immediately.
We value your feedback and are committed to making things right. Thank you for your patience and understanding.
Dear Lindsey,
Thank you for your feedback, and we're glad to hear that you were satisfied with your purchase overall.
Here is your tracking number: 9405536105769685967559 via USPS.
The package was delivered on April 3,2024.
We apologize for any inconvenience caused by the lack of shipping updates. We understand the importance of staying informed about the delivery status of your order, and we appreciate your patience in this matter.
We have noted your feedback and will work on improving our communication regarding shipping updates in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
You refuse to answer my emails. You don't answer your phones. You don't communicate. Alls I want is you to answer the question. What do I need to mount my gas cans on your Molly?
Found you on the internet. Sorry I did.
Dear George,
Thank you for reaching out and bringing your concern to our attention. I apologize for any frustration caused by our previous lack of communication. We're here to help and want to ensure you have all the information you need.
To mount your gas cans on our Molly system, you'll need the following:
Gas Can Mounting Brackets: These are designed specifically to secure gas cans to Molly systems.
MOLLE-compatible Straps: These straps will secure the brackets to the Molly grid.
Bolts and Nuts: Depending on the type of gas can and mounting bracket, you might need additional hardware to secure the cans.
At the same time, our customer has contacted you via email to solve the problem. Please check the email information in time. Our customer support team is available to assist you with any further questions or concerns.
Thank you for your patience and understanding.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Dunavant,
Thank you so much for taking the time to write us a glowing review! We're thrilled to hear that you had a wonderful experience with our product. Our team is dedicated to providing exceptional service and we're delighted to see that our efforts have paid off.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!