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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
You refuse to answer my emails. You don't answer your phones. You don't communicate. Alls I want is you to answer the question. What do I need to mount my gas cans on your Molly?
Found you on the internet. Sorry I did.
Easy to purchase. Arrived in a short amount of time and was well packaged. If I had anything to complain about it would be that no instructions came in the box. But I found how to adjust the led's on line. I have yet to do it and am sure they will be just fine.
Dear Robert,
Thank you so much for your kind words! We greatly appreciate your feedback.
Thank you for choosing us for your needs, and we look forward to serving you with the same dedication and quality in the future.
Great updates and quick shipping! Product received was exactly as advertised.
Dear Phelan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Plug and play, no issues installing, factory replacement, true fit
Everything I have purchased from you has been spot on, reasonable prices, great fit
Dear
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I installed the lights and could not get one of them to work. It would also be nice if instructions came with them. I found them online and will attempt again.
Liked the lights
The grill I ordered was nice and looks good on new Tacoma but the raptor lights came without the extra wiring harness to tap into fuse box and grounding eyelets for the negative wire. Also, the very first rain I drove in, I noticed two lights with moisture in them. This kit costs way too much to be missing hardware and have faulty equipment.
Unlucky pick
The product looks good, but without instructions it's hard to install. Nobody will answer my email or phone call to help get instructions. Frustrating, when there is a specific wiring harness that has to be used and I can't install without instructions.
Decent price and seem like good product.
Lights were so bright the camera had a hard time to focus on it. Daytime running lights and turn signal look amazing! Especially with the Chrome Eyelids. Comes with link for YouTube video on "how to install". Functions as they should! Very satisfied!
Got the lights in time for when my granddaughter got to town and was able to install before she when back home. Install went smooth with the exception of the wiring into the fuse panel. I was able to work it out. The instruction sheet could have been better.
Lights are for my granddaughter and she is the one that found your site.
The finish was good but the machining of the brackets was poor. I had to drill out the bolt hole for one of the turn signals because the bolt wouldn't line up properly between the bracket and the turn signal because the hole was not drilled at the proper angle.
The price was right. Harley is too expensive.
Dear David,
Thank you for your feedback and bringing this to our attention. We apologize for the inconvenience that you experienced with our brackets. It is important to us that our products are of the highest quality, and we're sorry to hear that it fell short of your expectations.
Any concerns please contact our customer service support@ledfactorymart.com, we will do our best to help you solve it.
Again, we apologize for any inconvenience that this may have caused, and we appreciate your business. Thank you for taking the time to provide us with your feedback and giving us the opportunity to address this issue.
Ordering the part worked great, happy you guys have PayPal, there was a small crack on the bottom but was fixable with super glue
Dear Kendrik,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
I purchased 52 in light bar and 2 pods. When it arrived it was missing parts. Messages them. Several days later missing parts came. Great. June 18 2021 i Messages them again telling them brackets are RUSTING.(forgot to tell them about one of pods was too). I get a response that i purchased the light bar kit on June 11 2020. So its out of warranty. Really Only 7 days. I could see if 7 months ok. But 7 days. Not happy. I normally dont write reviews. But this time i had to. Disappointed
Tip for consumers:
Watch your warranty date
The letters look even better in person. The startup is an awesome surprise. Installation took 40 minutes. Don't forget to put your current fuse into the port you connect to the wiring harness though. You'll get function errors if you do.
I had some difficulties with a product and the customer support team were truly amazing they managed to respond and resolve the issue in perfect time I would really recommend dealing and purchasing from Led Factory Mart. They have some fantastic products at good prices
Tip for consumers:
they have some fantastic products at good prices
Products used:
Jeep JL Headlights
Thank you you really make the whole process very simple and painless. You will be receiving more purchases from me very soon. To all who read this I highly recommended. Great price better then all the rest. I checked on this exact item. And a complicated website easy to navigate. 5 stars with flying colors!
Purchased turn signal light kit for my Softail. They sent me the wrong lights. So I called and spoke with them. They said they would send replacements. Then decided that they wanted photo evidence the next day. So I politely sent them pics. They said oh we'll ship them right out. Followed by email the next day sorry the light are still going through quality control and won't be available for ten days. So the time came and went. For three days I tried calling and emailing to just get the tracking number with no avail. Finally I decided to just have them cancel the order and after calling 6 straight times in a row just to the guy to answer he says he won't cancel it. Would never recommend this company!
* LED Factory Mart attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After a couple weeks the wiring connected to the driver side running light comes on and off when I'm driving, both are hooked to an aftermarket acc fuze wire harness (it's waterproof) so why would it happen to just one right? The passenger side has moisture buildup that comes and goes but it's only a matter of time before it starts to fog and lessen the life of the led.
I liked the design of the headlight, and wanted something different from stock
My grill I ordered was never delivered. FedEx posted a pic of some place that is not my address and I am getting no support from either. I am forced to dispute my charge on my card. Avoid this site they really don't care
Tip for consumers:
Find a more reliable source. The response to my review is ridiculous. To tell me about a warranty for a product you never delivered is nonsense
Products used:
Never received the product. Still have no product. I have emailed back and forth multiple times. After this review I was offered a replacement grill to be shipped. I still have no tracking number or confirmation that I will ever receive anything. I am giving it until the end of the week and I will dispute the charges on my credit card.
Hi Bill, thanks for your feedback. Our products have 2-year warranty and 30 days of easy return. May we know your order number? Our customer service will get back to you within 24 hours. Thanks.
Ordered headlight and fog light package for my Jeep. Received the headlights fairly quickly. The fog lights came separately about 2 weeks later. No notification was given to me that the order would be in two shipments AND that they would be almost 2 weeks apart. After phone calls and emails I was assured that the fog lights were on the way. True to their word, I received the fog lights, although it took another two weeks later. LED Factory Mart needs to notify customers of separate shipments for a single order. Had I known that there were 2 boxes for one order, (shipping separately) I probably would've given 5 stars.
Price and ease of website navigation.
Your choice of inventory is absolutely 💯 👌. Tried calling for information but could not get through using the number on your site. Overall good services
Choice of inventory
Ordered a magnetic mount spotlight for my truck. They claim that the magnets hold 40 pounds, but they won't even hold this cheap spotlight. They will not let you return the product and will not offer a refund. They claim that they have never had this complaint before? I find that hard to believe. They offered to send additional magnets, but that hasn't happened after 4 months. They claimed that shipping was delayed due to a snowstorm, then they said they lost my e-mails, then it was the shipping companies fault. All excuses with still no results! I'm not hopeful that they will ever resolve this, but will update this review if they ever stand behind their word.
If this review keeps ONE person from making the mistake of dealing with this company, it was worth my time!
I put these on my 2008 Ultra classic and man are they bright! I never thought Ide see this good at night, I totally love these lights, and they set off my black bike with the halo's matching my wide white walls,,,, SWEET! I never read the instructions I just hooked them up... pretty much self explanatory... You absolutely will not be disappointed with these lights!
$379.00 order for LED Jeep headlights and fog lights and one headlight is not working. It took 11 calls to get a human on the phone who promised resolution within 48 hours, a week has passed with nothing. Another person replied to emails, David M, at 2AM at night and is constantly giving the run around. Almost 3 weeks now and still no replacement product and no end in sight. Stuck with unusable product and out $379.
If they make this right, I will update this post. Also filing with the BBB and my credit card provider.
Delivery was quick and packaging was simple! I am by no means a mechanic and install took no more than 15 mins. Some instructions in the packaging would have been helpful but there's enough to go off of on the website! Would recommend to anyone looking to add a little flare to their ride.
Affordable and compatible with my model.
Dear Rafael M.
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with the quick delivery and packaging of your order.
Thank you once again for choosing us, and we look forward to serving you in the future!
Seems like a good pair of lights. Although it seemed like when mounting the lights bolts were missing that you needed to mount them I had to find my own bolts. But if I would have known that it creates so much wind noise I would have never put it on. Btw. Wiring harness is not complete either you had to make your own wiring harness just about all the way.
Watch the video somebody posted online and he had the same problem bolts and part of the wiring harness were missing to mount and wire the lights or they didn't have to write ones.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear George,
Thank you for reaching out and bringing your concern to our attention. I apologize for any frustration caused by our previous lack of communication. We're here to help and want to ensure you have all the information you need.
To mount your gas cans on our Molly system, you'll need the following:
Gas Can Mounting Brackets: These are designed specifically to secure gas cans to Molly systems.
MOLLE-compatible Straps: These straps will secure the brackets to the Molly grid.
Bolts and Nuts: Depending on the type of gas can and mounting bracket, you might need additional hardware to secure the cans.
At the same time, our customer has contacted you via email to solve the problem. Please check the email information in time. Our customer support team is available to assist you with any further questions or concerns.
Thank you for your patience and understanding.