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LED Factory Mart has a rating of 4.1 stars from 686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
LED lights were good, but came with no instructions. It took several emails and all I got were pics of the LED lights and labeled wiring, which I already had. I just needed the instructions.
Reviews and had what I was looking for.
Shipping took a bit longer than expected but satisfied with the lights. There were no installation instructions whatsoever so I used YouTube to do it.
Easy to shop. Fast shipping. Lights look great, might be too bright tho.
Great price point.
License plate lights work great my only problem was the screws provided were way too small and the old screws were rusty and broke tabs when removing so I hadda get creative mounting the lights
Good price and quality product
Fast shipping and very professional service! Had an issue (user error) reached out to them and they responded right away!
I purchased running lights and brackets for my Harley Davidson Street Glide St on 3/28/23 for the amount of $226.31. The description says the lights were plug and play. The items were received and upon inspection they were damaged and the coating was subpar. There was no wire harness making these lights plug and play. I contacted the business who advised the wires would have to be spliced together. I declined this and requested a refund for the misrepresentation of the items and the items being damaged. I was offered a 10% discount which I declined. I was told I would be emailed a return shipping label which never came. I disputed the charge with my financial institution and then I was emailed a return label. The items were delivered for 1 week and had not received a refund. I was then advised my card was refunded and would take 3-5 business days. 10 days and still no refund. Their phone number does not transfer you to an actual person so no contact can be made. This company is a fraud and should be shut down.
Products used:
None
Everything was great, would have liked the wire to be skittle higher gauge.
Dear michael,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
Easy and well-done homepage and good product descriptions. Fast shipping. It was my second order, the new have not install yet, but the first product was excellent.
They are the best
Lights are bright and add a lot of visibility for people to actually see us, highly recommend them, and I have already recommended them to all my buddies. PERFECT!
No installation instructions were received. After watching u tube installation was easy and it fits my 219 Toyota Tacoma perfectly
Found on internet
Dear Ron,
Thank you so much for your feedback and we apologize for the inconveninece. We're pleased to hear that you found YouTube helpful for the installation. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our product!
MY DEALINGS WITH THE PURCHASE FROM LED FACTORY MART WAS GREAT! I BOUGHT THESE LIGHTS FOR MY WIFES 2015 HERITAGE SOFTAIL, AND THEY'RE AWESOME. INSTALLATION WAS EASY AND SHE WAS READY TO GO THE SAME DAY. I FEEL BETTER THAT NOT ONLY MY WIFE CAN SEE CLEARE, BUT THAT OTHERS CAN SEE HER. THANK YOU!
SAW THE AD ON FACEBOOK, I WAS ALREADY LOOKING AT OTHERS TO BUY
Dear MARLIN,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with your purchase from LED Factory Mart.
It's fantastic to know that the lights were easy to install and that your wife is enjoying her 2015 Heritage Softail with improved visibility. Your safety and satisfaction are our top priorities, and we're thrilled that our product meets your expectations.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out. Thank you again for choosing us!
It wasn't explained on the website that the brake lights were yellow. I knew the blinkers were yellow, but not the brake lights. This was a complete waste of time and money for me.
I bought lights for my motorcycle from here before and was very satisfied.
My lights where easy to install look great and fast shipping
Dear Michael,
Thank you for your kind words and positive feedback! We are delighted to hear that you are satisfied with our products. Your satisfaction is our utmost priority, and it drives us to continually improve and provide the best experience for our customers.
We truly appreciate your support and loyalty. If there is anything else we can assist you with, please don't hesitate to let us know. We are here to help!
Fast & easy ordering but shipping is another story. It took forever to get the product to me. You need to improve on this.
I liked the price.
I liked the price.
Delivered as expected. No not had time to install yet. Looks like it should work fine. Everything was in the package.
Dear Dave,
We are so grateful for your positive feedback! It's truly rewarding to know that you had a wonderful experience with our company. Your kind words motivate us to continue delivering exceptional service and exceeding your expectations.
Thank you for choosing us as your trusted provider. We value your business and sincerely appreciate your support. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We are here to help.
Easy to deal with fast delivering service always been happy with what I've ordered
Great looking product, easy installation, adds another layer of protection to my bike.
Wide selection and prices are very good.
It was a fantastic experience and I definitely would refer them
They are a good brand gor my Jeep Wrangler
The only issue I had was, it took me several emails to grt even an APPROXIMATE delivery date. I mate it very clear to the rep that I wasn't looking for an exact date but, I wanted some idea of what to expect. In the end, I was satisfied with the delivery time.
Dear Daniel,
Thank you for your feedback and for sharing your experience with us. We apologize for the difficulty you experienced in obtaining an approximate delivery date. Your feedback is invaluable and will help us improve our communication processes.
We’re glad to hear that you were ultimately satisfied with the delivery time. Ensuring our customers have a clear expectation of their order’s arrival is important to us, and we will work to ensure better communication in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your patience and for choosing us.
I've had lights on my HD Road King for a few weeks now and I'm very impressed with these lights. These lights are actually brighter than my HD LED headlight. Fit and quality was perfect!
Average business. The packaging is not good at all. It was packaged like it came from a third-world country
First time using it. I gave it a try.
Dear Noel,
Thank you for your feedback.
The items you buy are plug and play the installation process simple.
Regarding the packaging issue, we will test the products before shipping and ensure the packaging is complete.
Poor packaging may be caused by it being in transit.
We apologize for any inconvenience it may have caused. We take your feedback seriously, and we will work on improving our packaging to ensure that our products arrive in pristine condition.
If you have any more feedback or questions in the future, please don't hesitate to reach out. We're here to assist you.
Easy ordering and quick shipping. Have yet to install my lights
I made an error with ordering and need to know how to return the uninstalled items and order the correct lighting for my customer…. Please advise.
I have order from you several times with no issue with product or service
Dear Shane,
We received your email and replied. Please check your email inbox, we will help you solve it. Please don't worry.
Easy and straightforward. The extra wires were a little tricky to get stuffed back into OEM housing but I managed and it looks great!
Saw an add for an item I have been searching for on FB. Got 15% off and done deal
Dear Jim M,
Thank you so much for taking the time to share your feedback with us!
Your feedback motivates us to continue delivering the best possible products and service.
We look forward to serving you in the future!
Love the look of the grill, should have came with wiring instructions to make the install easier. But YouTube is a great resource!
Dear Nic,
Thank you for your positive review! We're glad you love the look of the grill. We apologize for any inconvenience caused. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our product!
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Matt,
Thank you for your positive feedback! Your satisfaction is our top priority and we are thrilled to know that you had a great experience with our company. If you need any further assistance or have any questions, please don't hesitate to contact us. We appreciate your business and look forward to serving you again soon.