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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Product looks great, excellent quality, BUT don't work as they should. Offered what was supposed to be compatible with my Jeep but isn't.
I receive my lighting The hi beam does not work problem still has not been resolved And they don't return phone calls or messages
Sick tail lights only thing is it didn't say you where getting a pair so I purchased 2 and I got an extra set now.
I called them before I placed my order. I was purchasing a grille from them and wanted Raptor lights for it. I asked the rep on the phone if the Lights that I wanted to purchase are compatible with the grille I was purchasing from them and I was told yes. When I received them the Raptor lights weren't compatible with the grill. I called them to return the Raptor lights and was told to email them at customer service, which I did. I then had a rep by the name of David Mathews get back to me. I was shocked when I told him I needed to return the raptor lights he asked me to try to sell them myself rather than return them! We corresponded over 15 emails with him not providing me with the shipping return label. Finally after a week he said he would provide it soon? Why not right then? It has been over a week and still nothing and we are no past the return date. When I called the rep on the phone even lied to me. VERY SHADY COMPANY! When I went to file the complaint with the BBB I saw that they have a F rating at this seems to be the norm for them. I filed my complaint so hopefully others dont have to go thru this as well as posting this review
Products used:
Nothing I sent them all back
* LED Factory Mart attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick service turnaround, item as described. The only thing that was missing was retaining clips but that I can get.
They look great! Easy to install. My daughter loves picking the color of the halos every time we go for a drive
Great price
My orders arrived but it took longer than I expected. Products seem to be good quality. The test of time takes time.
Great prices.
Great experience very good communication with seller got back with me after every question asked. Will buy from again in the future.
I like the style of lights and good price
Great customer service. Chatted about a part and rep was very helpful in finding the correct part. Would use them again.
Shopping was easy and simple. Reasonable pricing and quick delivery. Have not installed the parts yet but will this week.
They offer some of the most reasonable and parts that I was looking for to install on my 4 Runner
Perfect fit for my led lights on my truck installation was super easy will be making future purchases
Dear John,
Thank you so much for your positive feedback! We're delighted to hear that you found our product the installation process to be easy. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Fast, easy online ordering. Quality products from what I can tell from the reviews. Product received on time. Thank you!
I have been shopping around for the headlights and it seems like you have the best product with a reasonable price for me. Going by the reviews, it seems I have found the right ones.
Very helpful support and both the items I ordered work perfect!
Cool products
Very easy site to navigate and look for what you're wanting to purchase. I like the review section also.
Recommended by a co-worker.
Dear Thomas P,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
I am able to find quality items at reasonable prices. I enjoy the free delivery with my purchases, thanks
Very inconsistent. I order with my cousin and nothing was the same. Definitely looks better just not the nicest.
Cheap and looks better
Lights arrived in a timely manner. Installation was very easy. Lights look great, they are bright and work perfectly.
So just an update concerning the review I wrote for Led Factory Mart, they came thru and issued me a refund after finding they did not have the fog lights with the connector I needed in stock.
Hi Roy, thanks a lot for your updated review. Please feel free to contact us if you have any questions. Have a good day!
I purchased headlights and fog lights for my 2019 Jeep Wrangler, the head light installation was easy enough and plugged right in. When I tried to install the fog lights I found that a different connector was needed. Which are suppose to be plug in play also. I contracted the Company and have been emailing David M for a week now and have gotten no where. Calling the Customer Support line does no good. The lady that answered the phone hung up on me 3 times. Want to return my order but can't get an answer as to where to ship it. Beware of this Company because they have no Support for issues.
Tip for consumers:
Stay away from this Company, poor customer service
Products used:
headlights
Well packaged, got it on time, have not yet installed the lights on my truck. I believe it will be fine thank you for your busines!
Pricing wise reasonable!
Fast delivery product just as describe. Easy installation and works great
Dear David,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Longer wait than I thought it should be. Looks like good quality,have not road at night time yet.
I have sent emails and left messages to get a return order for the lights still have not been contacted
Still need help
Was cheaper than Amazon
Dear brad,
Thank you for contacting us and bringing this matter to our attention. We apologize for any delay in responding to your email; we strive to address all inquiries promptly and efficiently.
Regarding your concern about returns or exchanges, we're committed to ensuring a smooth process for our customers. Our return and exchange policy allows for returns or exchanges within 30 days after delivery. You can find detailed information about our policy, including instructions for initiating returns or exchanges, by visiting the following link:https://www.ledfactorymart.com/pages/returns-policy.
If you have already initiated a return via email and have not received a response, please accept our apologies for any oversight. Kindly provide us with the details again, and we will expedite the process to ensure your request is handled promptly.
Your satisfaction is important to us, and we're dedicated to resolving this matter to your complete satisfaction. Please feel free to reach out if you have any further questions or need assistance regarding the return or exchange process.
Thank you for your understanding and patience.
No install instructions and could not find a video to review without being directed to some other website.
Like the look
Excellent service and quality is incredible! My kids have even been rough on it and still looks awesome
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Mario,
Thank you for taking the time to provide us with your positive feedback! We are grateful for your kind words and it was a pleasure serving you. We strive to deliver exceptional customer experiences, and we are thrilled to know that we met your expectations. Your satisfaction is our highest reward, and we can't wait to assist you again in the future.