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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
High quality product received in an efficient amount of time.
Lights were just as described and were fairly easy to install. Best part is that they work great. Very well packaged and arrived on time.
Pricing seemed very reasonable.
I have yet to install my lights. Received product in great condition. The are no instructions on how to properly install lights.
Easiest thing to do with no experience at installing lights on bike.
Just happened to come across your site.
Dear Lester,
Thank you for your feedback! We're glad to hear that your experience with us was convenient. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!
Its actually pretty smooth, didnt have what I first ordered, but the option given to me in my opinion was even better, the tail lights look great!
They have variety!
By far one of the easiest thing to replace on a jeep. Looks great and seems durable. Wish I could upload a picture
Made my purchase in late May, and 4Runner Fang Lights arrived in a little over a week and were installed easily enough. The passenger side Fang light failed in the first few hours after installation, (in the white mode), so I troubleshot it to ensure it was getting power once I verified it was the Fang light itself and I contacted Customer Service. Since they advertised a 100% Satisfaction Guarantee and a 24 to 48 hour response time I anticipated my issue would be resolved quickly. No so!
You have a long way to go before you get to your advertised "100% Satisfaction Guarantee" and your response time of 24-48 hours.
* Several (5) calls went unreturned
* Initial e-mails went unanswered for over a week
* I had to purchase a second set to get 1 working pair.
* Several E-Mails later I was finally contacted( a week+) it took over a week of daily e-mails to get to a 50% resolution. First, you offered 3% refund then a 30 % and finally a 50% and only after a lot of arguing,
If you are going to advertise it then live up to it! Otherwise remove it.
I took a chance on your product because I liked the look and it was less expensive than similar products and it wound up costing me more.
They don't fit the phone number goes straight to voicemail no responce this was her Christmas gift from me don't buy here
* LED Factory Mart attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Clyde, thanks for your feedback. May we know your order number? Our customer service will help you to solve the issue. Thanks.
Awesome! Highly recommended!. Order well received, on time and in perfect condition. Exactly what I ordered. Thank you
Exactly what I’m looking for
Shipping took a while but the lights are amazing, they look good and are built well. They were packaged really good and came with no damage.
Dear Wils,
Thank you for your kind feedback! It means a lot to us that you had a positive experience. Your satisfaction is our ultimate goal, and we are delighted that we were able to meet your expectations. We truly appreciate your support and look forward to serving you in the future.
Great quality and fair price. Only thing is wish is the there wasn't such a delay getting my other pieces in
Everything went as expected. Decent delivery time. Product was graet, all components worked as advertised.
Will shop here again.
Had the product I was looking for at a great price.
I truly am satisfied easy to install and the brightness i wanted is there all small parts were there for a complete installation
Facebook ad
Everything was quite easy.Was very happy with the cover.Thank you
I want my rear lights
Dear Lowell,
Thank you for your feedback! We're delighted to hear that your experience was smooth and hassle-free. If you have any further questions or need assistance, feel free to reach out to us. We're here to help!
Not good because you all sent me the wrong item for my truck and I ordered in channel not outside of the truck t[I to be stick on.
Because of the in channel fit
Easy to order and part fit was right on and looked just like the original.
Dear Randy,
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with our product. Providing a positive customer experience is our top priority, and we're glad we could meet your expectations. Your feedback is valuable to us, and it motivates us to continue delivering high-quality products to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!
Delivery was on time and everything was easy and took 15 minutes to install. Would order from LED factory mart again.
The cup holder protrudes too far out. It interferes with my legs.
And it continually comes off.
Would not buy it again
Previous purchases were okay.
Relied on past experiences but this late purchases bombed
Pretty good quality it fitted perfect only thing would be that shipping did take a bit long but over all pretty good
Dear Rafael,
Thank you for your feedback and for choosing our product! We're delighted to hear that you found the quality to be pretty good and that it fitted perfectly.
We apologize for any inconvenience caused by the longer shipping time. We continuously strive to improve our shipping processes to ensure faster delivery in the future.
If you have any further feedback or questions, please feel free to reach out to us. We're here to assist you in any way we can.
Thanks again for your support and for choosing our product!
Does not seem like the tabs on the LED light fits in the same place as the original lights cannot get them adjusted down low enough.
Because they use Cree LEDs
Purchased these lights, comes with 2 control boxes 1 for the headlights 1 for the fogs, neither of them connect to the BLEDIM2 app, which allows you to access the 155 Functions it claims to have, it only does RGB, I have been going back and forth with the only customer service agent David, and after sending a video that it does nothing but the basic RGB functions, he claims that they seem to be functioning properly, well it is not, on the attached picture it clearly says 155 functions dynamic modes and that can only be accomplished with the control box or boxes being able to connect to the BLEDIM2 app, I hope they can fix this matter in order for me to change my ratings, or return for a refund all these screenshots are from the link of the headlights I purchased, this in my opinion would be considered false advertising, 14 emails going back and forth, 50 unanswered calls, I will dispute with my bank if no resolution, I can send back the product, or they can send me a control box that will work with the app that they told me to use on my phone
Tip for consumers:
BE careful , if not you will be in the headache of a lifetime
Products used:
SKU: SP-COMBO27
Ordered break and turn signal rear LED bulbs for multiple Harley Davidson models should have an offset tab on the bulb socket which they show on their website but when you receive it the tabs are straight across from each other which will not fit and would only work as a brake light not brake and turn signal light. I have sent them multiple emails even tried re-ordering a different part number and I still Get the wrong Bob back every time there's no way to get a hold of them to correct the situation I've sent multiple emails to the link that they send on their advertisements as well as replying to the right advertisements as well as what they publish as a customer service email as well as the phone number it rings and no one answers goes to voicemail never hear back very frustrating as I have ordered many things from them and things for my jeep and different headlights have worked out well it's Only this situation and I can't seem to rectify it but they have several hundred dollars of mine for a product that is not working. The packages seem to all come from China my Mandarin isn't so good so maybe that's the issue but it shouldn't be that difficult I've been fair and upfront with them they should support their products especially as I have purchased many other things from them.
Products used:
Headlights and fog lights for my jeep headlights for two different Harleys and front turn signal and running lights on all three Harleys.
Looks good. Haven't installed yet. Hoping it lasts. Lots of plastic parts. Got it to connect to new stereo head unit
I saw the product online and lead me to the site that was easy to order.
The product I wanted was on the site.
Dear Robert,
Thank you for your kind feedback! It means a lot to us that you had a positive experience. Your satisfaction is our ultimate goal, and we are delighted that we were able to meet your expectations. We truly appreciate your support and look forward to serving you in the future.
Package was missing the grounding clamp; the positive add a fuse wire was faulty; I ended up having to buy both to make this work.
Not sure, but believe me, I won’t again.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear David,
Thank you for your positive review and kind words! We appreciate your support and are thrilled to hear you had a great experience with our product. If you need anything in the future, don't hesitate to reach out. Thanks for choosing us!