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LED Factory Mart has a rating of 4.1 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Shipping and condition of merchandise was outstanding
Loved the light visual
Thank you, got my order delivered in a week and in good condition
Original lights are starting to go bad and pricing
Original lights are starting to go bad and pricing
I ordered and received confirmation on April 21,2023. The support page states that orders are "shipped within 24-48 hours after the order is confirmed". I attempted to follow-up on the status of my order several times with no success. I received the confirmation email at 4:05pm EST on Friday, 4/21/2023 and when I wrote this statement, it was 10:15am EST on Monday, 5/1/2023. I sent the vendor an email on Wednesday, 4/26/23 at 12:30pm EST which was answered. I attempted a Facebook direct message on Thursday, 4/27/23 at 10:14am EST which was never answered. I attempted (four times) to call the customer service number [*******533] (4/27/23 at 10:11am EST, 4/27/23 at 3:59pm EST, 4/27/23 at 4:25pm EST and 4/27/23 8:45pm EST). The call rings to an auto-attendant stating your call will be connected to a representative and then immediately a recording comes on stating that there is nobody available at that number and disconnects. I look at my order history and as I wrote this email, the order continued to show unfulfilled. My order status didn't change until I sent an email and informed them if I did not get an update or notice the package was shipped I would dispute the charges.
It appeared as though it was an affordable option to upgrade my bike
It was a little confusing because of my error when placing my order.
Fair prices
Dear Jamie,
Thank you for reaching out and sharing your experience with us. We're glad to hear that you found our prices fair. We understand that mistakes happen, and we appreciate your understanding. If you need any assistance or have any questions, please don't hesitate to contact us. We're here to help! Thank you for choosing our business.
I will buy more items from you guys thanks I am very satisfied
Remote spot light shipped fast and so far works great.
Dear Scott Johnson,
Thank you so much for taking the time to share your feedback with us!
If you ever need additional guidance or have any questions in the future, please don't hesitate to reach out. We're here to support you every step of the way, and we're grateful for the trust you've placed in us.
Easy install, doesn't fit well in the fuse box for my vehicle but not that big a deal.
Looked legit
Bought a gas cap holder just arrived slow shipping time but good product
Customer service was very prompt when I had a question! Product installed and look awesome!
I am not able to connect the lamp, because it did not come with the cable & plugs
Bought LED grill light kit. Came with only 2 feet of electrical harness; won't reach the fuse box.
Tip for consumers:
Product came with NO INSTALLATION INSTRUCTIONS. I ordered a grill, grill sensor cover, and grill lights and radio dial knobs. Nothing from Factory Mart comes with instructions.
Products used:
Have to buy my own wiring harness extension from parts store... Because Factor Marts "Roxmad Smoked Amber/White LED Grill Raptor Lights Kit For 2016-2023 TRD PRO Toyota Tacoma" did not come with adequate length of harness.
Very good service reasonable shipping and
Thank you.
Reasonable price.
Dear George P,
Thank you so much for taking the time to share your feedback with us! Your feedback motivates us to continue delivering the best possible products and service.
Thank you once again for choosing us, and we look forward to serving you in the future!
Easy and to purchase they look amazing on my bike. Would buy again.
Dear Charles Z,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
Works like described and quality is excellent. Installed with no issues.
Dear Jeremy P,
Thank you for being satisfied with our product.
Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
The headlights we ordered for our jeep are awesome.Will be ordering other things soon
Dear Diane A,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Product as described. Quick on time shipping. Would order again.
Dear Mark C,
Thank you for taking the time to deliver positive feedback on your experience.
We also appreciate your kind words about our prompt delivery service. We strive to ensure that you receive your orders quickly and hassle-free.
Thank you once again for choosing us, and we look forward to serving you in the future!
Excellent customer service and products. They go above and beyond to help you find what you want!
Like the design
Quick and easy, only thing I had to extend power and ground cables for access to battery
Look like a better quality than others, haven't received it so I really don't know
Came on time an they are great lights and great customer service
Looking for some great led lights
Order was lost with no tracking info for weeks! Package took forever to deliver!
Dear Christopher,
Thank you for your feedback regarding our shipping methods and delivery times. We appreciate your input and would like to provide some clarification.
We strive to offer a variety of shipping methods to accommodate our customers' preferences and needs. We do provide options such as UPS, FedEx, USPS, DHL, and EMS to ensure flexibility in shipping choices.
Regarding your recent order, it was shipped via USPS, which typically takes about 5-15 working days for delivery. We understand that this shipping time may be longer compared to other options, and we apologize for any inconvenience this may have caused.
We appreciate your patience and understanding as we work to ensure the safe and timely delivery of your order. If you have any further questions or require assistance with your order, please do not hesitate to contact our customer service team.
The product looks good but came with installation instructions.
I'm waiting for many time, because seriously I need this item
Dear Virgilio A,
Thank you for your feedback.
Your parcel was shipped out already, the tracking number is 784033978955.
The package was delivered on September 25.
For more shipping details, please check the link here→ https://www.fedex.com/fedextrack/?trknbr=784033978955&trkqual=2460209000~784033978955~FX
Please feel free to contact us if you have any more questions.
Thanks again
Truck looks great
Plan to be a repeat customer
Social media
Dear Westly V,
Thank you for taking the time to deliver positive feedback on your experience with.
With your encouragement, we will continue to improve the high quality and commodity innovation route, and set a reasonable price. We hope you will accompany us on the way in the future.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Harvey,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.