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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
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Good product overall,
Easy installation, great quality and looks awesome on the vehicle.
Dear Francisco,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Easy to order, install, and looks good. Delivery was fast and came quicker than expected.
Dear Peter,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Lights were received and work and look good on the bike. Very satisfied
Dear Kevin,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Our new lights fit great! We were worried about all the chatter about how they don't fit and then the fairing won't go back on, well none of that is true. LED factory Mart is the way to go!
Dear Nathan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
They forgot to include a new headlight "bucket" with my order. I contacted them and they sent one out immediately.
Dear Gary,
Thank you for your review and for bringing this issue to our attention. We apologize for the oversight in including the new headlight bracket with your order but we are glad to hear that we were able to rectify the situation by sending one out to you immediately. Customer satisfaction is our top priority and we always strive to provide the best service possible. If you have any further concerns or require any additional assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your continued support.
I received in a timely manner. Grille lights for my 2024 Tacoma TRD Sport. They will be installed on 9/9. Hopefully they will fit with no problem.
Dear Charles,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I ordered both the air mattress and crossbars for my roof rack. Both work perfectly with easy to understand directions.
Dear Ronald,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
It said 5 to 7 days to receive my order. I got the mirrors in that time frame but the half doors came from china and took 20 days. I would not have ordered had I known it would be so long OR maybe I would not be complaining had I been told to begin with.
Dear Jeffrey,
We apologize for any inconvenience you experienced with the delayed arrival of the half doors. We strive to provide accurate shipping estimates to all our customers, and we regret that this information was not communicated to you clearly at the time of purchase. We understand that waiting longer than expected for a product can be frustrating, and we appreciate your feedback as it helps us improve our services. Moving forward, we will make sure to provide more detailed information about shipping times for all orders. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future.
I don't want to be forced to describe my experience in at least 50 characters.
Dear Jorge,
We apologize for any inconvenience this may have caused. We understand that you may not want to be limited in your review and appreciate your feedback. Your satisfaction is important to us and we value your opinion. We strive to provide exceptional service and are constantly working to improve our customer experience. Thank you for taking the time to share your thoughts. If you have any further feedback or concerns, please feel free to reach out to us directly. We look forward to serving you again in the future and hope to exceed your expectations. Thank you for choosing us for your needs.
Received wrong bracket! Slow to no response! Sent pictures of wrong bracket as instructed. Now been waiting for a response or correct part and no response!
Dear Doug,
We apologize for the inconvenience you have experienced with receiving the wrong bracket and the slow response time. We take customer satisfaction very seriously and are committed to resolving this issue promptly. Our team has been notified and is actively working to address the situation. Thank you for providing us with pictures of the incorrect bracket as instructed. We appreciate your patience and understanding as we work to rectify this mistake and ensure you receive the correct part as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and are dedicated to providing you with a positive experience.
Great quality and quick shipping made for a great experience
Dear Joaquin,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
The Quality doesn't seem there. They have a sticker on them that's going to come off. I will be returning these
Dear Gary,
We are sorry to hear that you are not satisfied with the quality of our product. Customer satisfaction is our top priority and we always strive to provide the best quality items to our customers. We apologize for any inconvenience caused by the sticker on the product and we appreciate your feedback. We have sent you an email to process the return and we will do our best to address your concerns and ensure that you are completely satisfied with your purchase. Thank you for bringing this to our attention and we hope to have the opportunity to make it right for you in the future.
Head light and passing lights second time buyer love them really light up the road
Dear Russell,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Received Chrome…wanted and ordered what appeared to be black
Dear Travis,
We apologize for any confusion regarding the color of the light you received. Sorry the light you ordered is only available in Chrome and unfortunately we do not have it in black. We appreciate your understanding and if you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention and we hope you are able to enjoy the Chrome light
Dear jason,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Buy American only, make America great. I didn't realize this company was in Hong Kong, was going to return the product, but have to pay shipping & restocking fee, just not worth the hassle.
Dear Joan,
We apologize for any confusion regarding the origin of our products. We do have a US warehouse for quicker shipping and returns within the United States. We take pride in the quality of our American-made products and strive to make our customers happy. If you are not satisfied with your purchase, please contact us and we will be happy to assist you with a return from our US warehouse. Your feedback is important to us and we appreciate the opportunity to address any concerns. Thank you for supporting our business.
Nice lights and fit decent but i should have known they weren't made in the usa,also found them on ebay for almost a hundred dollars less after i had already received these!
Dear David,
Thank you for your feedback. We are glad to hear that you are happy with the lights and the fit. We apologize for any confusion regarding the origin of our lights. Rest assured, our lights are manufactured with high-quality materials and are designed to provide excellent performance.
We also appreciate you bringing up the pricing issue. We constantly strive to offer competitive pricing to our customers. Our lights have a 2-year warranty to ensure your satisfaction and peace of mind with your purchase.
If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and hope to continue serving you in the future.
Fraudulent, false advertisement, order not completed in a timely manner parts missing are delayed from CHINA!
Dear Mark,
We apologize for any inconvenience you have experienced with your recent order. We strive to provide accurate product information and timely delivery, and we regret that we did not meet your expectations in this instance. We have investigated the issue and are working to resolve it as quickly as possible. Please rest assured that we take customer feedback seriously and will take steps to prevent similar issues from occurring in the future. If you have any further concerns or questions, please do not hesitate to contact our customer service team for assistance. We appreciate your feedback and thank you for bringing this to our attention.
It took awhile to finally receive the parts. Once I did no instructions or QR code to follow just a box full of parts.
Dear Kevin,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.