Everything I ordered was correct and looked awesome once I installed them. Only issue was the length of the wire provided for the lower lights. Being that they had to attach all the way up to the main turn signal quick connect the wire provided could of been longer. Other than that the lights look awesome.
Happy that a military/DoD discount was available. The order indicated that everything would be (and was) delivered at the same time, but the 52" light bar was not with the order when it arrived. I had to call LED Factory Mart to determine where the 52" light bar was as it was a week or so after I received the bulk of the order. I was told the light bar was supposed to ship soon, but nothing in the order statement indicated that there were two different shipments - so that was confusing. I did receive the light bar about 3-4 days later and in good condition, so the order is complete now. Just confusing - I suspect the 52" light bar was "forgotten" on the original order and quickly "added" to get it to me, based on the time it took to receive and the fact that there was no indication about two separate shipments on the original order.
Ordering product was easy! Tracking it was a nightmare. Showed a tracking number but the tracking number went nowhere. Had to contact customer service to see if they could track the order. Received my order and the product is awesome! Fits and looks great! I'll buy from them again.
It was very easy to make my order. No where did it say that they were replacement for factory fog lights, I don't have factory fog lights that's why I was buying them. Now I have to go to my ford dealer to get them installed. Thanks
Dear Gordon,
We're sorry to hear about the confusion regarding the compatibility of the fog lights you ordered. We strive to provide clear and accurate information about our products, and we apologize if this was not the case in your situation.
We understand your frustration, and we apologize for any inconvenience this may have caused you. We appreciate you bringing this to our attention, and we'll take your feedback into consideration to improve our product descriptions moving forward.
Regarding your problem, our customer service has contacted you via email support@ledfactorymart.com to solve it.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
I find the trim ring is not exactly a fit and the back housing needs to be modified some for it to fit correctly
Dear Cary,
Thank you for your feedback and for taking the time to share your experience with our product. We apologize for any inconvenience caused by the trim ring not fitting correctly and the need for modification to the back housing.
We appreciate you bringing this to our attention as it helps us to continually improve the quality and fit of our products. Our team will look into this issue further to ensure that our products are meeting our customers' expectations in terms of fit and functionality.
We strive to provide high quality products and exceptional customer service, and we are committed to resolving any issues that our customers may encounter. If you have any further concerns or require assistance with modifications, please do not hesitate to contact our customer support team.
Thank you again for your feedback and for choosing our product. We value your business and hope to have the opportunity to better serve you in the future.
Fraudulent, false advertisement, order not completed in a timely manner parts missing are delayed from CHINA!
Dear Mark,
We apologize for any inconvenience you have experienced with your recent order. We strive to provide accurate product information and timely delivery, and we regret that we did not meet your expectations in this instance. We have investigated the issue and are working to resolve it as quickly as possible. Please rest assured that we take customer feedback seriously and will take steps to prevent similar issues from occurring in the future. If you have any further concerns or questions, please do not hesitate to contact our customer service team for assistance. We appreciate your feedback and thank you for bringing this to our attention.
Got the product with no instructions on install. Emailed them and after days of waiting received an email with a YouTube video. The video was vey poorly made, not professional. I wrote back and said it wasn't recommended to install unless you were a professional. I don't need to be if there are good instructions.
I am very hesitant because sending payment to a Chinese name, but had great reviews.
After almost a month still not received.
Bought as a gift and birthday long gone.
Sent email requesting status.Ill I got was soon. Sorry for delay.
Not if you need it when they say you'll get it.
Dear Jeffrey,
We are truly sorry for the delay in receiving your order and understand the frustration this has caused, especially since it was purchased as a gift for a special occasion. We have checked on the status of your order and it seems to have been delayed in transit. We are taking immediate steps to rectify this situation and will ensure that you receive your item as soon as possible. Thank you for your patience and understanding.
Need info as to shipping as my order was split and shipped next day the second half shipped the filling week and no communication until I emailed several days later and received and email back with info? Not about the 3rd party shipping partner app, what that was?
I had an issue with acustomer care agent not assisting me with a part that I needed to return that I had accidentally order too many of, I called the very next morning and he was very unhelpful with the situation. After sending in my issue one of their other representatives was quick to email me and take care of the issue for me.
Ordered a grill for my 19 Tacoma. After a week was not shipped I called the company said that the soonest the shipping would is 30 days on the website it says 3-7 days shipping brags about fast and free shipping! Called them they said they where more of a headlight company grills take longer did not say that on the website said nothing could be done about this very deceitful
Hello Jim, thanks for your support. Most of our LED lights will be shipped within 48 hours and will free shipping deliver within 3-10 days over $69 for USA order. Some large items will be shipped via UPS sea logistics from HK warehouse if they are out of stock in US warehourse. Such as grills, tube doors, car cover and etc. It will takes 20-45 days for sea logistics delivery. More details, please check our shipping policy here: https://www.ledfactorymart.com/pages/shipping-policy
Please contact us if you have any questions. support@ledfactorymart.com
Have a good day!
Our new lights fit great! We were worried about all the chatter about how they don't fit and then the fairing won't go back on, well none of that is true. LED factory Mart is the way to go!
Dear Nathan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
It was a great kit. I replaced some of the hardware to suite what I needed but overall a solid kit i had also purchased a Raxiom 6 panel switch for my Jeep wrangler which made it a lot easier to handle.
I am having a difficult time with making the turn signl connections to the halos. I had led lights before but they made connections at the headlights. The app and colors work well. I like the brightness of the headlights on the road.
Dear Jeff,
Thank you so much for your support. We have sent the installation instruction via email. Please check your email inbox.
If you have any other questions or concerns, please do not hesitate to contact us. We are always happy to help you.
Made my purchase early before Christmas, was told they would be here on the 22nd, arrived on the 29th. Excited and attempted to install, wiring they sent wasn't right. Contacted 8 times, finally got a call back. Sent 5 pictures as they requested. I'm on phone call number 6 right now, and still waiting to hear back from them. Extremely frustrated. Sent e-mails everything, have all documentation. I can't say that I would recommend or refer them to anybody. Cheap prices, yes, but can't say it's worth the aggravation.
I ordered rear turn signal bulbs for my 2008 Harley Street Glide because on web site says they fit my bike. I got them and they did not fit they are 1157 dual contact and my bike tike take 1156. I didn't know this when placing order online, so I went by it said they fit my bike. Now emailed them to return them and get correct ones and this is what I was told. I can keep them because of restocking fees and cost to ship them back and reorder the right ones and they will give me 15% discount coupon and try to sell the ones I got. I have ordered headlight and front turn signals and they work great. I don't need to do all the extra leg work to get the right ones just do the right thing and send me the correct lights please.
On the ups web site it say Shipper created a label, UPS has not received the package yet. So I'm just a little confused on how I was supposed to get the package 3 days ago but ups haven't got the package yet
Dear Emilio,
We wanted to provide you with an update on the status of your recent package shipment. We understand that you may be concerned about the lack of updated logistics information for your order, and we want to assure you that we're here to address any questions you may have.
Currently, it appears that the logistics information for your package has not been updated as expected. We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
Your package has been delivered on November 10.
If you still have any question, please be free to contact with us.
Didn't give me a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 20% off!
Update; They refunded me the 20%. Be careful ordering on your phone because a quick pay pops up right away before you get a chance to put in your discount code.
The turn signal/drl combo looks great and functions as advertised. Nice upgrade!
Didn't give ma a chance to put in the 20% off code I had. Asked for payment right away. No place for code. I wouldn't have bought them without the 29% off!
So I ordered a LED light for my 2018 HD Deluxe and according to the site it said it would fit my bike. Well it didnt the new light did not have the mounting bracket holes. Also had no idea these products came from China which I'm not a fan of.
I have the item installed, but where are the instructions to wire it up? Where's the YouTube Video?
I would not have bought the grille if you expect people to just figure it out.
Dear Nicole,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the grille in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Overview
LED Factory Mart has a rating of 3.4 stars from 743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 27th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Thomas,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.