• Leesa

2021 CUSTOMER CHOICE AWARD

Leesa

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Overview

Leesa has a rating of 4.6 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Leesa most frequently mention customer service, new mattress, and sapira hybrid. Leesa ranks 4th among Mattress sites.

  • Service
    26
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
20
Neutral
2
Negative
2

Instant Feedback

377 reviews

How would you rate Leesa?
Top Positive Review

“Nearly 1 year later, I still love my bed.”

Liz B.
6/19/24

Spent ages reading reviews and doing research. The previous mattress I purchased from Amazon was affordable but not really comfortable and left me drenched with sweat in the morning. The Leesa mattress came highly recommended from a couple different reliable sources and I felt pretty great about the price since I was buying it during a holiday sale. It's still astonishing to me that I sleep so soundly. Every night when I get into bed I wonder why I don't spend more time in bed since it's the most comfortable place in the house. I've sung the praises of this mattress to anyone who complains about their sleep issues or who is looking for a new mattress. Stop searching and start having great nights of sleep!

Top Critical Review

“The return took months.”

Cathy A.
6/14/24

Working with Leesa was a nightmare. I believe they were going through a merger, so perhaps their customer service was temporarily affected. My return request wasn't processed for months, and I had to follow up with them at least four times. Very disappointed.

Reviews (124)

Rating

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user lizb592
Oregon
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Spent ages reading reviews and doing research. The previous mattress I purchased from Amazon was affordable but not really comfortable and left me drenched with sweat in the morning. The Leesa mattress came highly recommended from a couple different reliable sources and I felt pretty great about the price since I was buying it during a holiday sale. It's still astonishing to me that I sleep so soundly. Every night when I get into bed I wonder why I don't spend more time in bed since it's the most comfortable place in the house. I've sung the praises of this mattress to anyone who complains about their sleep issues or who is looking for a new mattress. Stop searching and start having great nights of sleep!

Reason I chose this business:

The sale price
The reviews
The cooling feature

Thumbnail of user joym633
Illinois
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

My first experience buying a mattress online. Finding a model in a store that I could test out required time & driving to store a hour away from me. Unwrapping this mattress required 2 people, strength & wiggle room. I have allergies and need to encase my mattress. It was quite tricky trying to get a floppy mattress into encasement sack. The mattress is comfortable for us - both average size adults. My partner's moving around doesn't transfer too much jiggle to me. It doesn't get super hot as I sleep. However, the encasement doesn't fit tight which makes for wrinkles under me. The floppiness of the mattress makes it really difficult to get bedding tucked under.

Reason I chose this business:

Good reviews steered me to the Sapira Hybrid Mattress by Leesa.

Thumbnail of user stevenz596
Louisiana
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The first mattress I received was a little short in length due to it being handmade. Called Leesa and they sent a replacement out and picked the first one up with no problem. Awesome customer service. Thanks

AAA

Reason I chose this business:

Costco offered this mattress at a discount and seemed well made.

Service
Thumbnail of user maryc5705
Florida
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

My Leesa mattress has been providing wonderful, comfortable sleeping for about a year now. I am more than pleased with service and more importantly the quality and comfort of my bed! Two weeks ago I even recommended it to my daughter and she loves her new mattress from Leesa!,

Reason I chose this business:

Recommended by NYTimes - Wirecutter

Thumbnail of user cathya399
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Working with Leesa was a nightmare. I believe they were going through a merger, so perhaps their customer service was temporarily affected. My return request wasn't processed for months, and I had to follow up with them at least four times. Very disappointed.

It took days or weeks to get a response, if I got one at all.

Reason I chose this business:

I was looking for a foam mattress, and this one had good reviews.

Service
Thumbnail of user stuartl372
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Bought to replace a 9 year inner spring mattress because of back ache. Wish I hadn't waited so long. No more morning back pain and as someone who sleeps on my sides and stomach I am comfortable in any position. Also, the mattress went on sale shortly after my purchase and customer service was great about refunding the difference.

See above

Reason I chose this business:

Online reviews

Service
Thumbnail of user joev799
Kentucky
2 reviews
0 helpful votes
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June 16th, 2024
Verified purchase

I was conservative about giving the mattress plenty of time, and did go ahead with a mattress frame. After using the mattress for over 4 months, my wife and I are very satisfied with all aspects of both the order the the product. Would recommend it to anyone.

Reason I chose this business:

NYT wirecutter recommendations.

Service
Thumbnail of user elizabethr2447
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Loved our mattresses when we got them, and still love them a year later. All of our guests have commented about the comfort of the queen-sized guest room bed. We bought it first to try it out before buying the king-sized mattress for our bedroom.

Very responsive and helped us get exactly what we needed and wanted.

Reason I chose this business:

Recommended by a friend.

Service
Eager to receive our order!
May 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Recommended by a friend.

Thumbnail of user barbaraf2115
New Jersey
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

My husband sleeps on his back and I'm a side sleeper so we had difficulty appeasing both of us. The Sapira mattress is fairly good, I could probably use a bit more cushion. What has been most appreciated is that when my husband gets in and out of bed, the bed doesn't shake and wake me up.
Originally I opted for Leesa set up service, when I realized they wouldn't actually bring the mattress, I hired someone privately because the mattress was left outside on the sidewalk and there was no way we could bring that in.

Reason I chose this business:

I saw some good reviews and we took a chance,

Thumbnail of user marthae844
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have been sleeping so much better since the day I got our Leesa mattress. I was waking up daily with pain on my left back and a couple days after sleeping on our new mattress it went away. I recommend Leesa to my close friends looking for a new bed.

Customer service representative was extremely helpful both times I called. They took care of my issue and were very helpful and patient. When I have to replace my Leesa it will be with another Leesa mattress.

Reason I chose this business:

I did a lot of research before purchasing and Leesa had such good reviews. I found their website helpful and am happy I chose Leesa.

Service
Thumbnail of user donnan1291
Texas
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have had back issues most of my adult life (I am 72 now)! I didn't realize that the problem was my mattress. I realize how great my Leesa mattress is every time I sleep on an other mattress and (always) wake up with a back ache! Come on everybody; get a Leesa mattress!

Reason I chose this business:

Their website was very informative and I loved the price.

Thumbnail of user neenam17
Georgia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I am really enjoying the mattress. I sleep pretty well prior to purchasing it,but I was looking for a mattress for a little extra support. I also sleep hot so that was a selling point. I find that I still sweat a lot though (bought cooling sheets and pillows to counter this) and the mattress is a little more firm that I would have preferred, but otherwise I enjoy this purchase very much!

Reason I chose this business:

Commercials and discounts available at the time of purchase.

Thumbnail of user colina153
Georgia
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

When you were here before, couldn't look you in the eye. You're just like an angel. Your skin makes me cry. You float like a feather in a beautiful world. I wish I was special. You're so f*cking special, but I'm asleep. I'm a weirdo. What the hell am I doing here? I don't belong here.

Reason I chose this business:

I don't care if it hurts; I want to have control. I want a perfect body; I want a perfect soul. I want you to notice when I'm not around. You're so f*cking special. I wish I was special.

Thumbnail of user karia97
Florida
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

The very first night sleeping on my new mattress I had the best sleep ever!
I'll definitely buy another when the time comes, but I'm sure it'll be a while!

Reason I chose this business:

My daughter recommended it to me.
She loves hers and I know she doesn’t skimp on a mattress! I felt completely comfortable ordering mine and I appreciate the comfort every night!
Thank you for an awesome product!

Thumbnail of user florenceh152
Nevada
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

I needed a more comfortable mattress so based on the reviews with Wire Cutter decided to
Purchase the mattress. Best decision ever!

Thumbnail of user betsym235
Georgia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Great mattresses. The only thing that would make it better is somehow they come dispose of your old mattress.

Reason I chose this business:

My son had purchased

Thumbnail of user annamariec32
Colorado
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Easy to buy and such a comfort to sleep in every night! Love my new Leesa mattress!

Reason I chose this business:

The quality of the construction of the mattress was important. The box spring helps hold all the layers perfectly and makes going to sleep every night a relaxing experience.

Thumbnail of user joannej385
Florida
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

I love my Leesa mattress! It's the best mattress I've ever owned!

Reason I chose this business:

My daughter has a Leesa Mattress. When visiting, I got to sleep on it and I loved it. So I bought one for myself.

Thumbnail of user sophiah408
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The mattress was like a dream from day one. Neck pain and shoulder pain gone!

Thumbnail of user lindal4218
Washington
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Very satisfied with the quality, price, and shipping time.

Reason I chose this business:

We live on an island in Alaska and mattress choices are limited and access to more choices in storefronts would require a 13-hour ferry trip. After reading a review in the New York Times, we took a chance. The mattress arrived quickly and a year later, it's still comfortable and holding up well.

Thumbnail of user joanneh933
Ohio
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I'm enjoying my bed! Comfortable and cozy. I've been using it for about a year now.

Reason I chose this business:

Online review

Thumbnail of user alang1062
Maryland
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Good shopping experience, great mattress. Would repeat again.

Thumbnail of user celesteh82
Maryland
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Everything was delivered very quickly and I got status updates for each piece as it shipped. Everything was as expected and we are very happy with our purchase! The bed took a little bit of effort to assemble but not too bad at all!

Reason I chose this business:

We have purchased several Leesa mattresses in the past so we know that we love the product!

Thumbnail of user kentt76
New Mexico
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I'd like to have a word. I slept like a nestled bird. If dreams were gold I made it last. Slept the night away thinking of good times past.

Sleep soundly my sweet and the know that you will be heard.

Reason I chose this business:

She’s a babe.

Thumbnail of user williamn433
Mexico
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

We were looking forward to our second Leesa for a different home, and when delivery was delayed we thought maybe Leesa service had declined. Until we found that the factory had been struck by a tornado! We contacted Bethany in customer service, who explained, and we ended up getting the mattress a little sooner than originally expected!

Bethany was the best ever!

Reason I chose this business:

Because it’s a great mattress for the price, and just a great mattress overall.

Service

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From the business

At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.

Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.

Your purchase fuels our purpose. Because of you, we are able to partner with local and national giving partners to provide beds for their communities. When you purchase a Leesa mattress, you are pursuing better sleep for yourself as well as others.

Company Representative

Thumbnail of user ramseyr15
Leesa S.
Typically does not respond to reviews

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