• Leesa

2021 CUSTOMER CHOICE AWARD

Leesa

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Overview

Leesa has a rating of 4.6 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Leesa most frequently mention customer service, new mattress, and sapira hybrid. Leesa ranks 4th among Mattress sites.

  • Service
    26
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
20
Neutral
2
Negative
2

Instant Feedback

377 reviews

How would you rate Leesa?
Top Positive Review

“Nearly 1 year later, I still love my bed.”

Liz B.
6/19/24

Spent ages reading reviews and doing research. The previous mattress I purchased from Amazon was affordable but not really comfortable and left me drenched with sweat in the morning. The Leesa mattress came highly recommended from a couple different reliable sources and I felt pretty great about the price since I was buying it during a holiday sale. It's still astonishing to me that I sleep so soundly. Every night when I get into bed I wonder why I don't spend more time in bed since it's the most comfortable place in the house. I've sung the praises of this mattress to anyone who complains about their sleep issues or who is looking for a new mattress. Stop searching and start having great nights of sleep!

Top Critical Review

“The return took months.”

Cathy A.
6/14/24

Working with Leesa was a nightmare. I believe they were going through a merger, so perhaps their customer service was temporarily affected. My return request wasn't processed for months, and I had to follow up with them at least four times. Very disappointed.

Reviews (124)

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user patriciae1356
Washington
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Store employees were extremely friendly and patient in helping us decide a configuration and fabric selection.

Store employees spent time and effort helping us get the military discount which was challenging on the website.

Reason I chose this business:

Several friends' recommendations

Service
Thumbnail of user patrickb1491
Illinois
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Easy to order, everything shipped super fast. The pillows are super interesting. Haven't slept on them yet but plan to soon!

Reason I chose this business:

Tried the bed in West Elm and really liked it.

Thumbnail of user alexandrac355
Maryland
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

With a sale I picked up a mattress, two pillows, and a duvet insert for $1,500; can't beat the price for quality!

Reason I chose this business:

Forbes reviews

Thumbnail of user michaelr5577
North Carolina
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Super easy shopping experience. Sheets arrived on time. Communication was good. Sheets are comfortable and look good.

Reason I chose this business:

The best value I could find on high quality bedding.

Thumbnail of user marleyk10
Colorado
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Super easy to set up! I bought this not really knowing what to expect but I had it fully set up in no time!

Reason I chose this business:

Seemed like it had the best reviews and best price for what I was looking for.

Thumbnail of user carlosa712
Texas
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Easy ordering, financing and fast shipping, good experience overall. Few days with the mattress and so far so good.

Reason I chose this business:

Based on reviews online

Thumbnail of user gwendolyng98
Alabama
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

The platform for the mattress came on time however, it was missing the four pins needed for assembly.

Reason I chose this business:

Recommended by a family member

Thumbnail of user jessicam3635
Virginia
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

From the ease of ordering to prompt delivery to the exceptional quality of the product; I could not be more satisfied with my experience with Leesa.

Reason I chose this business:

In doing research, Leesa had excellent reviews and was very moderately priced for what the quality of the product seemed to be.

Thumbnail of user katharinem71
Arizona
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Very happy with the platform bed. Ordering process was super easy. And assembling the platform bed was also super easy.

Reason I chose this business:

We had bought a Leesa hybrid mattress last year and was so happy with it we wanted the platform.

Thumbnail of user yaelb24
Delaware
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

My Leesa mattress and pillows arrived incredibly quickly in a box that was easy to unpack. Loved the small discount for teachers!

Thumbnail of user larrys1818
Arizona
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

This is the 2nd Leesa bed purchase in seven years. The first purchase is now our daughters guest bed.

Thumbnail of user timothye379
Washington
1 review
0 helpful votes
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April 26th, 2023
Verified purchase
• Updated review

Expected to be able to use a discount code from Wirecutter, and wasn't. Delivery was a botched mess with FedEx.

Reason I chose this business:

We have a Leesa already and like it

Expected to be able to use a discount code from Wirecutter
April 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

We have a Leesa already and like it

Thumbnail of user bris47
Wisconsin
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

We needed a new mattress and Leesa made it easy and simple. Slept over 12 hours on night 2

Reason I chose this business:

Mattress reviews

Thumbnail of user amberg752
Florida
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Shipping was so fast! From purchase to delivery. We also love the pillows we purchased!

Reason I chose this business:

Parents recommended and price was good

Thumbnail of user lukep409
Utah
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Shipping was fast and the process was easy. I recommend doing business with them.

Reason I chose this business:

It was referred to me from a family member.

Thumbnail of user nefil1
Texas
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Trying your mattress for the first time.Hopefully this mattress will eliminate my hip pain.

Reason I chose this business:

Hopefully will help with my hip pain

Thumbnail of user lisat2317
New York
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Great pillow super comfy I love it cant wait to share it with others

Thumbnail of user timothyj591
Maryland
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

You have my money already. Why does this have to be 50 characters

Thumbnail of user roseh591
Michigan
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

:) quick and easy ordering
Easy unpacking and can't wait to sleep on my new bed!

Reason I chose this business:

I did a lot of research and this mattress had the best reviews

Thumbnail of user masonh131
Illinois
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

A solid and affordable option for a full memory foam mattress.

Reason I chose this business:

Affordability, mattress donation program, and relatively eco friendly manufacturing.

Thumbnail of user nicholasw510
Ohio
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Don't know yet. But mattress shipped fine. Will know more later.

Thumbnail of user sandrag2493
Kentucky
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Very easy to order. Received order in a timely manner.

Reason I chose this business:

Previous purchases.

Thumbnail of user stephenb1347
Michigan
2 reviews
0 helpful votes
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February 17th, 2023
Verified purchase

Bed was delivered ahead of schedule! Wonderful bed!

Reason I chose this business:

We had the original for years. Now we are trying the hybrid. We won’t buy another mattress!

Thumbnail of user suziem63
New York
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Thank you! Great service. Great product. Sleeping well

Reason I chose this business:

Tried one at Macys.

Thumbnail of user ramseyr15
Texas
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Great - easy to find the mattress I was looking for.

Reason I chose this business:

Looks like the best support for me as a side sleeper.

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From the business

At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.

Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.

Your purchase fuels our purpose. Because of you, we are able to partner with local and national giving partners to provide beds for their communities. When you purchase a Leesa mattress, you are pursuing better sleep for yourself as well as others.

Company Representative

Thumbnail of user ramseyr15
Leesa S.
Typically does not respond to reviews

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