Leesa

Need to improve communication & tracking. Produce quality is great. I don't plan to buy again. Sorry

I like the bed, and my boyfriend likes the bed a lot better than my other bed (of course not as much as his own) i will say only thing preventing it from being 5 stars is that for the hybrid you can feel the springs super easily on the sides. But not when your sleeping which is nice. Plus you a little bit of bounce, little softer that most i was expected the mattress to come more firm but im happy with it either way

quick, easy and right to the point

The process of selecting a mattress was simple and quick. We also used the Bread finance option. Much quicker than visiting a furniture store. Can't wait to try the new mattress.
Update: 4/9/2023 received the mattress a few days after ordering it and about a day later the pillows arrived. Have used the mattress for a few days now and I've noticed a tremendous difference with my sleeping experience neck and back pains are slowly going away.

I placed an order and waited for shipping information. I received an email from Sitejabber asking me to verify receipt of my order prior to receipt of shipping information. I went to Leesa's website to check my order. The website isn't set up to allow tracking of existing orders but I was able to email customer service. Received prompt response. Facility had been damaged by tornado, shipping is delayed, should ship in a bit. Delay is understandable. All is okay. It might have been nice to get an email blast about the problem.

This is the third Leesa mattress we have purchased. From night one on our first Original mattress, we had a feeling we found our go-to mattress company. After a week of solid sleep, we knew. And still sleeping well after 5 years! We have since purchased two more. Another Original type for our son and the latest is a Youth Mattress for our daughter. She has not slept better in years.

We are generally side sleepers, and I also tend to run hot, but have found our mattress quite comfortable. We are also impressed with the company's generosity in donating a mattress to those in need for every 10 sold.

Communication and delivery from Leesa could not be better. And setup has been easy and fun for each mattress. Just follow their tips for the best way to do things, and you'll be pleased with the results. Happy sleeping!

I received several emails trying to sell me a Leesa mattress after I bought one and before it had shipped. This had the effect of making it seem like Leesa was not acknowledging my order.
After that mildly disturbing period, all was well when the mattress arrived. It is beautiful, and I love that it was made in the USA and did not come with excessive packaging.

Easy and straightforward to use, in terms of ordering. A couple of days later, we received a shipping notice with a projected delivery date. When the date came, all that arrived was the free pillows that come with the mattress. I called Leesa to inquire about the status of the mattress, and they were quick to explain that it was shipped separately, and gave me an anticipated delivery date for that for 5-7 days later. While we are okay with that, it would have been helpful for this to be explained clearly in the original shipping notice.

Great product poor communication; I ordered a mattress protector but never received any email updates and the shop website didn't even indicate it had been shipped and then low and behold it showed in the pouring rain in a cardboard box-saved by the plastic it was wrapped in. A quick wash and it was ready to go when my new Sapira hybrid arrived. Fits perfectly!

I recently acquired a mattress from Leesa and was amazed by its comfort and superior quality. The quick delivery and hassle-free setup made the experience even better. Since sleeping on it, I have noticed a significant improvement in the quality of my sleep and a reduction in morning aches and pains.

It was very fast and easy to order. Next day free delivery - amazing. I love the mattress, it is very comfortable! And looks great! The pillows are great as well. Thank you Leesa, you saved me from the back pains and body aches.

Pillow and mattress were on 2 different shipments and wasn't made aware until I called. Wish this was made more apparent in the online order up front. You get a shipping notice for the pillows thinking that's when the mattress will be delivered too since you didn't get a notification for the mattress. But that wasn't the case. This makes timing for when to remove you old mattress and put the new mattress on your bed frame difficult to plan accordingly.

pillow and mattress were on 2 different shipments and wasn't made aware until I called. Wish this was made more apparent in the online order up front. You get a shipping notice for the pillows thinking that's when the mattress will be delivered too since you didn't get a notification for the mattress. But that wasn't the case. This makes timing for when to remove you old mattress and put the new mattress on your bed frame difficult to plan accordingly.

I was surprised at how very, very comfortable the mattress is. It conformed beautifully to my body. In fact, the first night, I experienced no hip pain when I turned over. (Doesn't say much about my previous mattress.) It's kind of silly, but I can't wait to go to bed at night. The mattress is heavy and without handles, so it took me a half hour of manuvering to get it on the bed frame.

Excellent. Quick and accurate responses.

Mattresses arrived on schedule in boxes. Perfect option for a tiny staircase in a lake camp. Opened mattresses up and let them poof up. Look great. Haven't slept on them yet but excited for summer nights at the camp. Thank you for a reasonably priced and easily moveable mattress option!

I bought my Leesa mattress with about a week and a half to spare before a friend was coming into town. When I pushed "buy" it said to download Shop to see when my package would arrive. Shop didn't display that information, and didn't even display a notification that the eta of the mattress wasn't yet known. I had to reach out to customer service, who was not helpful in giving me insight.

After a few days, I got a notification from Leesa saying there was warehouse delays getting the mattress to FedEx to ship, but still no estimate as to when the mattress would arrive.

The important thing is that the mattress came in time, but the zero visibility into the problem was really frustrating and I had to be a proactive customer in order to know all that. Would've rather been told up front!

I got my new Leesa Legend hybrid mattress today. I am very impressed with the quality and initial impressions. I was worried a bit about odor but there is none to speak of, and the mattress finish and fabric is very high in quality. I chose to have the white glove delivery and setup service. The guys had some problems putting the foundation together; initially they told me it wouldn't work in my bed frame. Thankfully I had done my homework and was able to help them figure it out. Still, it should have been easier.

I'm very glad with my order of my "Leesa" bed. I absolutely love this mattress! It has provided the firm support that i was looking for and dreaming of. I had no issues or concerns with customer service. Friendly and polite and staff. I'll definitely buy again and again!

The process for purchasing my Leesa Legend Hybrid was so easy. And when I had a question, someone responded within minutes. The mattress was delivered a day ahead of schedule, and the mattress was easy to setup with the help of my wife. I'm very happy.

We love our new Leesa Sapira Hybrid mattress and pillows! The items were easy to order, though it wasn't completely clear to us whether we needed a foundation or not. We do wish there had been a delivery service with setup and removal of the old mattress. The mattress is extremely heavy and difficult to move up steps. But now that it is in place, it is so comfortable and has alleviated all of our aches and pains!

Excellent customer service. I e-mailed and received help right away.

I inquired at customer service prior to purchase about how long it would take between ordering and delivery. The woman on the chat line said earliest delivery would be 8 days.
The reason that I needed to plan is that I'm buying a new house and the mattress should arrive no sooner than moving day. I ordered exactly 8 days out, and holy cow! I received my update that the new Sapira hybrid is arriving too soon! I panicked as I couldn't get in the house sooner than closing and couldn't risk that it would sit on the front step.
Anthony with customer service saved my life, huge kudos! I could not make any headway with FedEx, and so Anthony did it for me! He got me a vacation hold until exactly the right day.
And my mattress arrives so that we could sleep in it that first night.
We love the mattress, but I love Anthony even more

See above, Anthony is my savior

From shopping online, to ordering, to delivery, to sleeping - a seamless and painless experience! We LOVE the new bed! I was very hesitant to buy something like this online, but we couldn't be happier.

Mattress is still not here.

The customer rep was being very short with me, and when I began to tell her that, she literaly hung up on me. I was shocked. Honestly, I dont know why i didnt cancel the order.

The customer rep was being very short with me, and when I began to tell her that, she literaly hung up on me. I was shocked. Honestly, I dont know why i didnt cancel the order.

I had my first nights sleep on my new Leesa Sapira Hybrid king mattress and was very satisfied with the experience. It was comfortable and was firm. The only problem was in getting it onto the frame. It was difficult for my husband and I to handle. Two strong males are necessary not one and a not so strong female.
I thought I was supposed to get two queen/king pillows with this order as it displayed at check-out but I did not.

I purchased without using a discount code because I couldn't figure out where to put it in on the mobile site.:(

The shipping was great, the instructions were easy to follow, and the mattress is great, I'm just bummed I couldn't give credit to the podcast that inspired me to purchase.