• Leesa

2021 CUSTOMER CHOICE AWARD

Leesa

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Overview

Leesa has a rating of 4.6 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Leesa most frequently mention customer service, new mattress, and sapira hybrid. Leesa ranks 4th among Mattress sites.

  • Service
    26
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
20
Neutral
2
Negative
2

Instant Feedback

377 reviews

How would you rate Leesa?
Top Positive Review

“Nearly 1 year later, I still love my bed.”

Liz B.
6/19/24

Spent ages reading reviews and doing research. The previous mattress I purchased from Amazon was affordable but not really comfortable and left me drenched with sweat in the morning. The Leesa mattress came highly recommended from a couple different reliable sources and I felt pretty great about the price since I was buying it during a holiday sale. It's still astonishing to me that I sleep so soundly. Every night when I get into bed I wonder why I don't spend more time in bed since it's the most comfortable place in the house. I've sung the praises of this mattress to anyone who complains about their sleep issues or who is looking for a new mattress. Stop searching and start having great nights of sleep!

Top Critical Review

“The return took months.”

Cathy A.
6/14/24

Working with Leesa was a nightmare. I believe they were going through a merger, so perhaps their customer service was temporarily affected. My return request wasn't processed for months, and I had to follow up with them at least four times. Very disappointed.

Reviews (124)

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user seanz127
California
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Great! Wonderful experience. Would recommend. Thanks

Thumbnail of user katheriner616
California
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

FedEx dates keep changing and the mattress arrive 3-4 days later than first estimates.

Thumbnail of user andrewb2402
Virginia
2 reviews
0 helpful votes
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March 9th, 2023
Verified purchase

Good to Excellent, would do it again. Best Mattress for Side sleepers.

Thumbnail of user melodyl152
Texas
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

They got my bed to me so fast! Also super comfortable :)

Reason I chose this business:

We had another Leesa and we wanted a bigger bed so we just went with the same bed just bigger:,)

Thumbnail of user francisc431
New York
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

World class service for what was a complicated logistical delivery schedule.

Exceptional communication

Reason I chose this business:

Past purchases

Service
Thumbnail of user feliciag160
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Happy to have my new mattress. Leesa never disappoints!

Reason I chose this business:

This is my second bed from leesa. We upgraded to a king from a queen. We still absolutely love our bed.

Thumbnail of user rachelg1096
Pennsylvania
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

We had a positive purchasing experience. This is our second Leesa purchase.

Reason I chose this business:

Recommended for West Elm bed

Thumbnail of user kathrynr529
Florida
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Received my mattress 4 days after placing the order. All went really smoothly!

Reason I chose this business:

Best price for type of mattress. NYT wire cutter posted this as a top mattress and they’re generally reliable for big purchases.

Thumbnail of user ck605
California
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Like the pillow--don't make this annoying rating experience

Thumbnail of user carlosf372
New Jersey
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Great mattress it's firm and very comfy.Highly recommended

Thumbnail of user cissielyak
Colorado
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

First night was wonderful and restful. We really enjoyed the comfort.

Reason I chose this business:

Return client

Thumbnail of user natel72
New Jersey
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Amazing thank you very much for an awesome product.

Service
Thumbnail of user wills556
North Carolina
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Great experience! Definitely recommend. Very comfortable.

Thumbnail of user jamesh6519
Pennsylvania
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Thanks for the Excellent Service! Thank you again!

Reason I chose this business:

Best ratings

Thumbnail of user danielg2323
Florida
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

I've bought probably 6 Leesa mattresses. They are awesome.

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From the business

At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.

Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.

Your purchase fuels our purpose. Because of you, we are able to partner with local and national giving partners to provide beds for their communities. When you purchase a Leesa mattress, you are pursuing better sleep for yourself as well as others.

Company Representative

Thumbnail of user ramseyr15
Leesa S.
Typically does not respond to reviews

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