• LegalMatch

LegalMatch

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Overview

LegalMatch has a rating of 2.0 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LegalMatch most frequently mention customer service, and law firm problems. LegalMatch ranks 152nd among Lawyer sites.

  • Service
    33
  • Value
    29
  • Shipping
    10
  • Returns
    14
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
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How would you rate LegalMatch?
Top Positive Review

“My experience”

msnessabaee d.
6/20/24

I was having a hard time with legalmatch the lawyers didn't practice were I stayed so forth and etc but they got the problem corrected I'm currently in the lawyers office as I write thus review hope this works out

Top Critical Review

“Never even got a call from the lawyer”

Anna M.
9/6/24

I made the payment for one time consultation. They got to schedule me but the lawyer never called me. I now have to chase after the payment I made through paypal

Reviews (71)

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Thumbnail of user davids1960
5 reviews
5 helpful votes
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December 7th, 2018

LegalMatch makes it super easy to find an Attorney. Within a few minutes of posting my case I got back offers for free consultations and pricing for several attorneys.

Thumbnail of user bk254
2 reviews
7 helpful votes
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January 25th, 2023

Legal Match is a waste of money. This site collects $700 a month from attorneys over a 2-year term. Legal Match says its system filters out people who can't afford or are unwilling to pay for services and are not in need of immediate legal help. Truth is they get the lazy, uneducated, broke and bunk questions that people google and submit into their site. These cases are normally dead cases. You will have to go through 50 leads to get one case and after considering the monthly fee paid to Legal Match you are still at a loss. They assign you an account executive who changes about every two months and they are all horrible. The only thing you can count on with Legal Match is their billing department calling you each month hounding for payment of their monthly fee. DON'T WASTE YOUR MONEY! DEFINITELY PASS ON THIS ORGANIZATION

Tip for consumers:
DEFINITELY PASS ON THIS ORGANIZATION

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Thumbnail of user sanguiess
1 review
2 helpful votes
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October 27th, 2023

My experience with LegalMatch was unpleasant. Despite my numerous pleas to be removed from their contact list, LegalMatch keeps in contacting me and my firm, leaving me with no choice but to share my negative experience with them.

LegalMatch created a huge burden on me as a young attorney and I greatly regret using their services. Even though I utilized their software the best I could and had a great response time for new leads, I had a hard time obtaining any satisfactory leads. I was trapped in my contract, despite dismal results after 6 months, and could not get out without paying money I did not have. Not only did I receive inadequate support throughout the entirety of the term, but my case manager went missing for several months, failing to respond to my inquiries. The costs for their services for my contract were the equivalent of several consult fees per month. In my experience, most if not all LegalMatch leads were expecting discounted rates and were unwilling to pay a consult fee.

But for the character limit I could go on, but overall, I would advise you avoid the frustration and LegalMatch altogether.

Tip for consumers:
Avoid this company.

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Thumbnail of user michaelr2387
1 review
1 helpful vote
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August 1st, 2020

I would like to thank LegalMatch for quick response, within 45 min. Of 1st Visit, Attorney Hal Hanlin was on phone with Me & was Very Helpful with my concerns. Gave Me some very Helpful advise & I plan on calling Him again when & if Needed. Thanks, Hal Hanlin for your call... Attorney Hal Hanlin Columbia, S. C.

Thumbnail of user doloresc90
1 review
2 helpful votes
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December 8th, 2020

I needed help. I had no idea where to go. So I searched online for a lawyer. Legalmatch.com showed up in my search and I am so glad that I clicked that link! I was able to talk to a few different lawyers before making a choice of who I wanted and felt comfortable with. Although both candidates seemed great, this lawyer stood out! I could tell that he was commanding in his line of expertise. I am so glad that I chose Randolph Brandelli! He was professional, knowledgeable, kind and compassionate! Everything that's needed when there are children involved in the case. I could not be happier with the stellar service that Mr. Brandelli provided for my family and me, through a difficult custody dispute that ended up in court. He walked me through every step, explained my choices so I was able to make confident decisions and stood by me, literally, to ensure I felt protected, when things got heated outside the courtroom. He was honest about things that I could do on my own, so I could make the choice on what to have him help me with. His price is more than fair because he works hard for you! My children are healthier and happier today, because I chose wisely. I hope you do, too! He's worth it! Thank you, Mr. Brandelli! I hope that we won't need you again but should we need help, you will be the first person I call!

Thumbnail of user johnj3392
1 review
3 helpful votes
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January 25th, 2023

I sent a case to them which got almost no views, even after I added details and paid for an extra service they offered. One would think the fee would get more exposure for your case but that didn't happen. Zero new views and no responses at all. I asked the company for a refund and was ignored. I contacted the BBB and the company claimed their service was entirely free. So I sent a screenshot of the charge on my credit card statement. I got my refund the next day with a note claiming it was a beta program only available to some people. They went on to say they don't guarantee, as I had supposedly "claimed", case views or responses but they stated that they refunded my money "as a courtesy" and I could keep the case evaluation. Ahem...
A) I never got a case evaluation of any kind from them.
B) what are they they trying pull with denying charging me until I showed proof?
C) If not more exposure for your case submission then what would anyone logically expect they were paying for?
D) Their emails say "satisfaction guaranteed" and I was not satisfied.

This is just me speculating but I sense this site is run by a bunch of douche-y pharma-bro types running their law biz with daddy's money and key people in their pocket taking care of things when things start to go sideways.

Tip for consumers:
Keep looking.

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Thumbnail of user michaelm10734
1 review
1 helpful vote
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November 22nd, 2022

Was a great help very quickly made things happen for me. Very grateful for him he was confident and efficient Highly recommend Steve for anybody that is having Family Court issues

Thumbnail of user richardl2371
1 review
1 helpful vote
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August 2nd, 2022

I had a Legal/Estate issue that I did not know how to resolve. I used Legal Match to help me enlist an attorney. On March 25th I posted my case on Legal Match. I saw their Satisfaction Guarantee and felt safe using their website. After talking with this attorney I signed a Legal Representation Agreement with him and sent him $1000. He has never contacted me again. I have left him multiple voicemails and sent numerous emails. This has now gone on for over 3 months with no contact from him. The problem with Legal Match is that I have now left them Numerous voicemails and and sent 2 emails to customer service and they have not returned a single call or responded to either email. Their Satisfaction Guarantee clearly states that they will assist and even compensate in some cases up to $1000. I cannot even get them to return a call or email. I would like them to honor their Satisfaction Guarantee and/or at least return my phone calls and emails. The quote from Legal Matches Guarantee is "Notify us immediately in case of a serious dispute with your lawyer and opt to try to resolve it through our channels first, before going to the courts or bar associations". Unfortunately they do not honor this. They do not return calls/Emails and they do not help resolve issues. Their guarantee is a complete Lie and misrepresentation.

Service
Thumbnail of user mosesy13
1 review
3 helpful votes
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October 2nd, 2023

I think the salesperson said to me 3 or more times that they need to determine if I'm a good fit for them, which made me feel like I had to interview to be qualified to use their service. I tried to ask the sales person how many attorneys are they going to limit the leads to, so that I can know how many attorneys would be getting the same leads; and her response was that she had already told me this, which was not accurate; she had told me that there was one other attorney receiving the leads at the time of the call, but she did not make it clear how many attorneys they were going to sell the same leads to. I asked to speak to someone else to continue the product demonstration and she said she was the director and refused to transfer the call to anyone else. She then said that she did not think I was a good fit to use their services. That's when I ended the call and decided to write this review. It's possible that there are nicer sales people at Legal Match, but I wasn't able to speak to anyone else there, so I'll never know.

Products used:
I did not use their products. I couldn't even get passed the rude sales person.

Thumbnail of user janaj107
1 review
0 helpful votes
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May 10th, 2023

I posted my story and within an hour was contacted. After faxing over requested information he sent a letter for me to sign. I'm in absolute awe of Legal Match!

Service
Value
Thumbnail of user alakef2
1 review
38 helpful votes
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October 19th, 2021

I am an attorney who pays legal March now $417 per month to have access to leads. I agreed to a 3 year contract in order to increase my business. However, having been with them for almost 2 years, I would not recommend this service to other attorneys. First, they refuse to tell you how many other attorneys are seeing the same leads. They will tell you they're not over saturating the area you have access too, but won't tell you how many other people are reaching out to the same clients. Second, they have switched account managers on me a ton in the time that I've had them. Every time I get placed with a new account manager, they reach out to me once, say they're going to follow up with people I've responded too, so it for a few days, then stop. And I never see them following up with potential clients again until I complain. They won't let you out of your contract. But they won't do their part in following up with clients on a consistent basis either. And they're constantly letting in people on their website who don't have any money to pay attorneys and want a free lawyer or free legal advice. Their screening should be stopping this but it doesn't. I've given them suggestions on how they could more effectively get paying clients. Yet, they still haven't changed their system. This, I am paying for access to people who don't have money to actually spend on medal services, which is a waste of thousands of dollars. Needless to say I won't be renewing my contract. But hopefully this helps other people make an informed decision before they decide to sign a contract. There are cheaper ways to increase your business that don't require 3 year commitments.

Thumbnail of user splashgirl1961
2 reviews
1 helpful vote
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October 18th, 2023

Worthless attorneys who don't read, and can't communicate effectively. Rude employees! Tells me to report to BAR! Good luck with that!

Tip for consumers:
They are terrible

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Quality
Thumbnail of user noval22
1 review
4 helpful votes
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December 29th, 2023

Basically leads who cannot pay and many family law cases with people angry that they did not comply with CPS's case plan. AVOID!

Products used:
The product does not work at all, and the company will not issue refunds. Terrible business. Do not purchase their leads!

Service
Value
Shipping
Returns
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Thumbnail of user waynec735
1 review
11 helpful votes
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March 27th, 2023

Do not sign up for this service or become an attorney associated with this plan. They are the absolute worst.

Thumbnail of user sostenesm
1 review
5 helpful votes
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December 15th, 2022

LEGAL MATCH SENDS CLIENTS THAT HAVE NO MONEY. THIS SERVICE IS A WASTE OF MONEY. DO NOT SIGN UP FOR IT. THE MAJORITY OF OUR CALLS ARE FROM PEOPLE WHO ARE INDIGENT.

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Thumbnail of user kenb786
1 review
10 helpful votes
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April 4th, 2022

The company scams lawyers and harassed my firm for years. I didn't want to spend any of my reserves so they continue to email me dail.

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Thumbnail of user jebt5
1 review
2 helpful votes
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May 31st, 2023

I was contacted by a lawyer very shortly after submitting my information to LeagalMatch. After an initial phone consultation I contracted with the lawyer and paid a 2500.00 retainer for his help with selling my small business to my business partner. At first he gave me a lot of good sounding advice but after several months of sending him financial documents and a few brief phone calls there was no tangible evidence of any work he had done...no documentation, no valuation of my business, no negotiation strategy, no movement forward...just a request for more money. Foolishly I sent it and have been trying to get back the second payment of 2500.00 after loosing confidence in the attorney's abilities/ethics. None of this is LegalMatch's problem. The problem is that it is impossible to get through their phone system labyrinth to do anything to address the problem. Their phones disconnect, their mailboxes are full and not taking new messages, their voice menu is useless. I was completely thwarted by their password reset so could not reset and log in on line. I think the best way to find a lawyer is to talk to people you know that have had positive experiences and get a referral closer to home. I was able to get a good referral through a lawyer I was already working with on a collections matter. My current need, selling my business was totally outside of his area of expertise but he was able to point me to someone, a colleague that did help me and now I'm moving forward again. I may never see any refund from the bad lawyer I originally contacted through LeaglMatch but I hope I can help someone avoid this hassle. AVOID LegalMatch

Tip for consumers:
Avoid LegalMatch

Products used:
Legal services

Service
Value
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Quality
Thumbnail of user carys122
1 review
0 helpful votes
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April 13th, 2023

Steve called within 10 minutes and after talking to him briefly I knew he was the man! Totally satisfied

Thumbnail of user jamesm8276
1 review
1 helpful vote
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February 19th, 2023

Attorneys,ask for my business,request supporting to documents and did nothing after getting my money.
On two different occasions,same court matter,which I began on they're platform over 18 months ago.First attorney who took deposit and did nothing more than tell me,take my info,and never was able to reach him again,just his secretary,who told me that they didn't do heirship s and inheritance recovery etc.Yet the attorney was calling me at 10 pm and later Texas time to convince me that he could help me recover my inheritance.But after that 500.00 was paid. I never spoke to him and was told they no longer represented me,when I called the office to check on progress after 4 months of sending documents,and asking questions.A total surprise,as I got no letter saying they was done with my matter,until after I called the office and got on they're case for an update.Other wise if I had not called the office,they would have let more time be wasted.
The second attorney/ firm.tauts offices in several cities.Baseicy same rip off.Sarcasim and critical of my efforts to provide documents opposed to honestly evaluating the the documents so we can move forward...They're comment was the print type is small on the "chain of title",so they couldn't read it...could I enlarge the print.Wow! What a waste of time.Certainly it's readable.As it's online/ Rusk county courts.And even what they received was perfectly legible.The man was so condescending and critical of this client.He very well could be a bigot and or have a personal investment in the matter.That surely if the info was incorrect.He would of called it garbage immediately.He went so far as to ask who gave me the "chain of title",Why would he want that information.Dose he plan to tell the trustee defendants whom I thought your office supported bringing a law suit against.
I also have his emails which contains more of his out of place comments and statements.
Appreciate that 975.00 deposit to be returned asap.
Your office intentionally took my money and wasted my time.Therefore purposely caused me stress.What a cruel thing to do when I trusted you with my family's personal history.

Tip for consumers:
That it doesn't hold the attorney and law firms to any standards.
Who imagin,s two established attorneys rips off the same person in 9 months.

Products used:
None! They provided nothing but criticism,lies and sarcastic remarks......

Thumbnail of user albertaj3
1 review
8 helpful votes
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October 27th, 2018

Beware the company is out to defraud you this is a scam read about their CEO

I dont have anymore to say

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Peter C.
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